Thanks for your Appreciation

That is exactly what Porto and this team are all about, we do our best to be the best. Thank you for sharing

Hi,

We have sent your mail reply now, please check your inbox.

Thanks.

Awesome thanks I’ve just seen the response and replied regarding the question that wasn’t understood and asked to confirm one other thing. Thanks so far for all your help – The same great service as with the HTML support.

Thanks for your appreciation and please check your inbox.

Hi,

It must be the third party plugin issue at your end so please check your site after deactivating all the third party plugins and then check your site after removing the server, site and browser cache hope you will not find an issue an after that please activate all the third party plugin one by one and check which one is creating an issue for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry for the delay and inconvenience but our Technical/Customer Support team was on holiday from 21st to 23rd of August and today they are back again so hopefully you will get the reply of your ticket by today, Again sorry for the delay and please be patience.

Thanks for your understanding.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve the issue for you if it is theme related issue.

Thanks.

Still waiting for a resolution on this issue but I have discovered part of the issue. When you put a slider on a page using the “Banner Type” option all of the Revolution Slider CSS gets loaded. When you add the element “Revolution 5 Slider” in WPBakery page builder no CSS gets loaded. I really need this issue resolved so any help would be appreciated.

Hi,

Have you contacted us through our support system ?? Because I have just ask from the technical support team and they replied that they do not find the ticket with your name “bhoudek”.

Thanks.

Hi,

Please go to Porto >> Setup Wizard >> Activate and deactivate the theme by clicking the deactivate button and then again activate the theme via same purchase code and then try to Install/Update the plugins from Porto >> Setup Wizard >> Plugins hope your issue will solve of not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Please contact to Envato for that because selling/purchasing of the products/support is in Envato hand.

Thanks.

Hi,

You can change/remove it from wp-content/themes/porto/woocommerce/loop/sale-flash.php

Thanks.

Hi,

Sorry to say that but do not understand your issue properly can you please explain it more clearly if possible with the help of screenshots for my better understanding.

And WordPress and Shopify both are different platforms and both have different requirements and you can check our all Porto WordPress live Pre-built Demo’s here: http://www.portotheme.com/wordpress/porto_landing/

And if you have any query regarding Shopify then please ask to the Shopify comment section because here we only provide our dedicated support for the Porto WordPress issues.

Thanks for your understanding.

Hi,

I have tested it at my end and do not find the issue you are facing when selecting pagination for particular element you can check our live demos as well: http://www.portotheme.com/wordpress/porto/shop19/

I think it is the cache issue at your end or it may be WordPress or theme setting issue so my suggestion to you is please reset your WordPress via using this plugin: https://wordpress.org/plugins/wordpress-reset/

And then again Activate the theme and theme required/recommended plugins and then finally import that demo again hope you will not find an issue and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

And finally check your site after removing the server, site and browser cache hope you will not find an issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I think you must watch this video: https://youtu.be/I-HRPGoHGak. I have cleaned everything and reinstall Wordpress, re-install themes then re-imported. But you see, that bug is still there. I’m sure i don’t make mistake when i install, and AMPPS work so good. I’m using Hawkhost and my official site is https://demin.store, they still have a problem too, you can check this site if my video doesn’t give you enough info to know what is problem. Thank you so much

Hi,

We have checked our theme and demo 19 but did not find any issue like you have shown in the video. I think there is an issue only on your site. This not bug, this problem is only related to your site. So please purchase the support extension first then send us your WP login details through our support system then we will check and solve it for you.

Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please read and follow the instructions written in this doc: https://closte.com/blog/prevent-robots-crawling-add-to-cart-links-on-woocommerce

Hope it will help you in solving your issue.

Thanks.

that did the job, thanks a lot!

Sound’s Great!

Most Welcome

Hi,

Sorry to say that but there is no option in the theme for doing what you want, this will only possible with the help of Customization or Custom CSS.

Thanks.

Hi,

It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

OR

It must be the cache issue at your end so please check your site after removing the server, site and browser cache. The best practice is to turn off all the cache from the site and server while you are in the development process.

Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme can not satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Thank you and no problem, already added it to my site using a little javascript snippet

Sound’s Great!

Hi,

You should edit the Block >> Edit the text box where we have added the contact form 7 short code >> replace this short code with MailPoet Subscription form’s shortcode. You can copy the MailPoet shortcode from MailPoet >> Settings >> Forms >> Edit the Form >> Click the shortcode link >> Then copy the shortcode and paste it where you want to and see the screenshot here for better understanding: http://prntscr.com/km23tk Thanks.

Hi,

First of all thanks for showing interest in the Porto WordPress theme.

If you want to check the theme features you can read here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 You can check all theme short codes here: http://www.portotheme.com/wordpress/porto/classic-original/shortcodes/ Thanks

Hi,

First of all thanks for purchasing the Porto WP theme.

Thank you for contacting us. All themeforest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though). https://themeforest.net/licenses/standard So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here: https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.

Thank you

Thank you for your reply!

Most Welcome

Hi,

Can you please make sure that you are using the latest theme and plugins because it is working perfectly fine at our end you can check it on our Live Demo’s as well:

1. http://www.portotheme.com/wordpress/porto/shop1/shop/

Thanks.

Yes the Sale icon appears on both Simple and Variable Products, but only on simple products do I see the regular price crossed out and not on variable products.

On Variable products only when you click to product page and select a variation. I need it to show slashed regular price and new price on both category page and product page for variations before selecting an option.

Hi,

This is the default functionality of the WooCommerce that it only shows the sale price crossed on the single/simple product not for the variable product because there are lot of variations in the variable products and all has there own price and sale price so it is not suitable for only show the single variant sale price on the variable product so as I told above that it is the default functionality of the WooCommerce plugin and there is no option in the theme or WooCommerce plugin for that you have to make it possible as you want with the help of Customization.

Thanks for your understanding.

Hi,

Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

And then please try to Upload/Install the theme via Cpanel as showing in the Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login and Cpanel Login details so we will solve it for you.

Thanks.

Hi,

Thanks for your appreciation

That is exactly what Porto and this team are all about, we do our best to be the best. Thank you for sharing