23242 comments found.
I’m having an issue with Slider Revolution. On the homepage I have a slider which works fine, but I have another slider (same settings as the homepage one) on a subpage that is having issues. I couldn’t get it to load at all until I selected “Put JS includesto body” which got it to load, but I can’t get the left and right arrows to show. I have tried everything and Slider Revolution is saying it’s a theme issue.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve the issue for you if it is theme related issue.
Thanks.
Still waiting for a resolution on this issue but I have discovered part of the issue. When you put a slider on a page using the “Banner Type” option all of the Revolution Slider CSS gets loaded. When you add the element “Revolution 5 Slider” in WPBakery page builder no CSS gets loaded. I really need this issue resolved so any help would be appreciated.
Hi,
Have you contacted us through our support system ?? Because I have just ask from the technical support team and they replied that they do not find the ticket with your name “bhoudek”.
Thanks.
I can not install the required theme plugins, I select Visual WPBakery in the installation wizard and the installation failed, what should I do?
Hi,
Please go to Porto >> Setup Wizard >> Activate and deactivate the theme by clicking the deactivate button and then again activate the theme via same purchase code and then try to Install/Update the plugins from Porto >> Setup Wizard >> Plugins hope your issue will solve of not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, i bought this theme a year ago with another account and i need to extend support to 12 months
Hi,
Please contact to Envato for that because selling/purchasing of the products/support is in Envato hand.
Thanks.
My support has expired but I need help with a Dutch site. The stock status shows the text “Availability” in front of it. The stock status was succesfully translated but I would like to remove this Availability text. But I cannot find it anywhere in the theme woocommerce files or in woocommerce templates!!
https://lockpicks.nl/product/southord-14-stuks-set/Hi,
You can change/remove it from wp-content/themes/porto/woocommerce/loop/sale-flash.php
Thanks.
I bought both the Shopify and Wordpress PORTO Theme. How come they don’t look after importing same DEMO?
Hi,
Sorry to say that but do not understand your issue properly can you please explain it more clearly if possible with the help of screenshots for my better understanding.
And WordPress and Shopify both are different platforms and both have different requirements and you can check our all Porto WordPress live Pre-built Demo’s here: http://www.portotheme.com/wordpress/porto_landing/
And if you have any query regarding Shopify then please ask to the Shopify comment section because here we only provide our dedicated support for the Porto WordPress issues.
Thanks for your understanding.
Pls, fix bug on Homepage Demo 19. I have trouble when i imported demo. I can’t fix it (i try to delete then import demo up to 5 times and nothing to change). Look at the pics: https://prnt.sc/km3v0a I set Pagination but… as you see, i lost a half of pics and they show me arrow of navigation! Pls test and fix this bug Sorry for my bad English speaking skill!
Hi,
I have tested it at my end and do not find the issue you are facing when selecting pagination for particular element you can check our live demos as well: http://www.portotheme.com/wordpress/porto/shop19/I think it is the cache issue at your end or it may be WordPress or theme setting issue so my suggestion to you is please reset your WordPress via using this plugin: https://wordpress.org/plugins/wordpress-reset/
And then again Activate the theme and theme required/recommended plugins and then finally import that demo again hope you will not find an issue and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And finally check your site after removing the server, site and browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I think you must watch this video: https://youtu.be/I-HRPGoHGak. I have cleaned everything and reinstall Wordpress, re-install themes then re-imported. But you see, that bug is still there. I’m sure i don’t make mistake when i install, and AMPPS work so good. I’m using Hawkhost and my official site is https://demin.store, they still have a problem too, you can check this site if my video doesn’t give you enough info to know what is problem. Thank you so much
Hi,
We have checked our theme and demo 19 but did not find any issue like you have shown in the video. I think there is an issue only on your site. This not bug, this problem is only related to your site. So please purchase the support extension first then send us your WP login details through our support system then we will check and solve it for you.
Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, i’m configuring my site for proper SEO and i’m getting some links indexed that are not needed. For every product in woocommerce a new link is created and indexed for the “add to cart” button, so i have many unwanted indexed links like: http://sitename.gr/add-to-cart=525. How can i stop these links from indexing? i’m using porto version 4.4.5. thank you
Hi,
Please read and follow the instructions written in this doc: https://closte.com/blog/prevent-robots-crawling-add-to-cart-links-on-woocommerce
Hope it will help you in solving your issue.
Thanks.
that did the job, thanks a lot!
Sound’s Great!
Most Welcome 
Hello We have a problem. Now the page looks like this: https://prnt.sc/km37in and we want to do this: https://prnt.sc/km3802 how?
Hi,
Sorry to say that but there is no option in the theme for doing what you want, this will only possible with the help of Customization or Custom CSS.
Thanks.
Hello!
I’m having some troubles when I apply changes to the style (colors) and typography (font-style and sizes)... and it doesn’t works!! I’ve installed wp super cache and nothing… still same. Can you help me with that?
Thanks!
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
It must be the cache issue at your end so please check your site after removing the server, site and browser cache. The best practice is to turn off all the cache from the site and server while you are in the development process.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Feature request: I have been following the visitors to my site and found that 80-90% actually use their mobile phone and this made me use some time on my phone just to see what needs to be better.
As i have many variable products where each variant looks different i have added images to each variant but as of now a mobile user does not see the image change unless he scroll up.
So i think an option that moves the variant selector, dropdown or buttons up to a position just below image OR even have 2 selectors, one just below product image and one just like now.
I did some tests in my site, just changed the priority of the action call so i moved the select variant buttons up to a position just below product image and that was a great solution in mobile view.
Another solution seen in another site was the use of thumbnails just above the variant selectors.
Brgds Rune
Check my test here using a mobile: https://www.arctic-fritid.no/produkt/stangbygging/stangbyggersett/stangbyggersett-profish/ Easy to view all information.
Sorry, the above link did not work: https://www.arctic-fritid.no/produkt/stangbygging/stangbyggersett/stangbyggersett-profish/
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme can not satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Thank you and no problem, already added it to my site using a little javascript snippet
Sound’s Great!
Hi, Theres a [subscribe] box on the footer block which links to a ContactForm7 form. How does this populate the preinstalled MailPoet plugin for subscriptions?
Hi,
You should edit the Block >> Edit the text box where we have added the contact form 7 short code >> replace this short code with MailPoet Subscription form’s shortcode. You can copy the MailPoet shortcode from MailPoet >> Settings >> Forms >> Edit the Form >> Click the shortcode link >> Then copy the shortcode and paste it where you want to and see the screenshot here for better understanding: http://prntscr.com/km23tk
Thanks.
itemList
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
If you want to check the theme features you can read here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 You can check all theme short codes here: http://www.portotheme.com/wordpress/porto/classic-original/shortcodes/ ThanksHi, I have just bought this template for one of my sites. If i want to install for another site, how can i go about it? Thank you!
Hi,
First of all thanks for purchasing the Porto WP theme.
Thank you for contacting us. All themeforest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though). https://themeforest.net/licenses/standard So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here: https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.Thank you
Thank you for your reply!
Most Welcome
Sale price not showing on Variation Products in category page or product page only when i select a variation. How can I fix?
Hi,
Can you please make sure that you are using the latest theme and plugins because it is working perfectly fine at our end you can check it on our Live Demo’s as well:
1. http://www.portotheme.com/wordpress/porto/shop1/shop/
Thanks.
Yes the Sale icon appears on both Simple and Variable Products, but only on simple products do I see the regular price crossed out and not on variable products.
On Variable products only when you click to product page and select a variation. I need it to show slashed regular price and new price on both category page and product page for variations before selecting an option.
Hi,
This is the default functionality of the WooCommerce that it only shows the sale price crossed on the single/simple product not for the variable product because there are lot of variations in the variable products and all has there own price and sale price so it is not suitable for only show the single variant sale price on the variable product so as I told above that it is the default functionality of the WooCommerce plugin and there is no option in the theme or WooCommerce plugin for that you have to make it possible as you want with the help of Customization.
Thanks for your understanding.
I tried to upload the .zip file to my wordpress it tells me “The theme is missing the style.css stylesheet.” whtas the problem?
Hi,
Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And then please try to Upload/Install the theme via Cpanel as showing in the Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login and Cpanel Login details so we will solve it for you.
Thanks.
thanks for your help with the bug EVEN after support time i left u this comment because its the truth:
Absolutely awesome ITEM, absolutely great work! i bought so many items on envato but this is really great!
1. Helped me fast and professional with EVERY question 2. item code is perfect 3. very easy to customize even a child with 7-10 years could do it without any problem 4. loads perfect i had other items also good but with more uploads/content it lags. this item has a kind of “auto-speed-opt” very great 5. very kind and friendly support
really f* awesome work thank you for this item!!!
Hi,
Thanks for your appreciation
That is exactly what Porto and this team are all about, we do our best to be the best. Thank you for sharing
Hello,
For some reason the newer version of the theme has started putting a 10px border around all single images inside visual composer. Can you tell me where to modify this?
This is the code that is being affected and I can not overwrite the styling.
img.porto-lazyload.vc_single_image-img.attachment-full.lazy-load-loaded { border: 10px solid #f1f1f1 !important; }
Ryan
Hi,
Can you please share your Live site URL with me where the issue occurs.
Thanks.
Just downloaded the new installer, WPBakery Visual Composer and Revolution Slider will not install, please advise …thank you
The CSS on the backend is also messed up, please advise …thanks
Is it possible to manually install the required plugins …thank you
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Cool, thank you all is working as it should. Again thank you for your help and support, it is much appreciated …thank you!
Most Welcome
If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Update font awesome icon to version 4.7.0
Hi,
I am forwarding this to our development department and they will look through it in next coming updates of the theme so until that please be patience.
Thanks.
Ok, thanks
I have download your demo-17 and want to show pop-up for newsletter. Can you please suggest when we have option to change the Image, text & setting in theme.
Hi,
Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
Thanks.
