23251 comments found.
Hey, I want to cancel the big picture on the store page, the picture that can be swiped. But I don’t know where to cancel, can you tell me?
Which picture belongs to the slider? How should I cancel it?
Hi,
The slider showing on the top of the Shop page, you can edit/remove it by following the steps given below:
1. Please go to wp-dashboard >> pages and finds and edit the shop page.
2. After editing the shop page scroll below you will find the view option.
3. And in view options you will find the content-top option.
4. In content-top option you will find a block slug name is used which means the particular section is coming from the blocks.
5. So now you have to go to wp-dashboard >> blocks and find the particular block that has been set in the shop page.
6. Finally just edit it and change anything as per your requirements.Hope it will help you if not them please contact us through our support system with your site WP Admin Login details so we will solve the issue for you.
Thanks.
I found it according to your steps, thank you.
Sound’s Great! 
&
Most Welcome
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
If you are facing an issue then please contact us through our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
hi i have a small problem, i try install porto theme on my domani it give me a 500 error page, and now i can’t access to a wp admin i want to install in local but, on the wizard after the creation of child theme is a error 403 forbidden, how can i resolve the iusse?
Hi,
The 500 error mostly occurs when your server requirements not meet the latest theme minimum requirements like PHP version less then 5.6 or other as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
So please make sure that your server requirements must meet the latest theme minimum requirements and then try to upload the theme via CPanel as showing in the latest Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will solve the issue for you.
And The 403 Forbidden error is an HTTP status code which means that accessing the page or resource you were trying to reach is absolutely forbidden for some reason.
Please read this doc: https://mediatemple.net/community/products/dv/204644980/why-am-i-seeing-a-403-forbidden-error-message
It will help you in solving your issue.
Thanks.
hi thank you i rated of course 5 stars. just a 5 sec question pls: - how to deactivate a product just for short time (2 days until we have more) for example.? I just want to see a message at Product “nicht vorrätig” in english: “temporarely not available” or something like that
Thanks for your help!
Hi,
Please test this plugin: https://wordpress.org/plugins/woo-product-disable/
Hope it will help in solving your issue.
Thanks.
Hello !
Is it possible in Porto theme to create a new custom widgets as much as possible? thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but you can not create a Custom Widget using the theme but there are lot of possible Widgets already included in the theme you can see in this screenshot: http://prntscr.com/koam8n
Thanks.
i want to add different shipping charges by category. is this possible. means there is 4 category square, rectangular, wide, panorama. when user select any product by this categories the shipping cost amount would be change.
Hi,
As you know that we have used the WooCommerce Plugin in our theme for Woo functionalities and WooCommerce has it’s default functionalities and there is no option in the plugin for setting up the Category Wise Shipping Charges, so this is only possible with the help of any third party plugin or Customization and here we only provide our dedicated support for the theme options related issue not for Customization.
I have searched and finds some plugins and docs which will help you but you can use any third party plugin at your own risk as I told you that we do not provide support for any of the third party plugin.
1. https://wordpress.org/plugins/woo-extra-flat-rate/
2. https://wordpress.org/plugins/woocommerce-advanced-free-shipping/
3. https://docs.woocommerce.com/document/product-shipping-classes/
Thanks for your understanding.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but the regular price of the Theme is $59 and the 40% off for $59 is $35 you can check at your end, The Sale Price of the Theme is $35, you can check it on the Theme main Page here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
How can i translate the theme? I want translate to spanish and its not 100% translated. Thank you!
Hi,
Please download the latest Spanish translation files for Porto WordPress from the links given below and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and select the site language to Spanish from there and save changes and finally check your site after removing the browser cache.
https://www.dropbox.com/s/szwugu9zclxydjc/porto-es_ES.po?dl=0https://www.dropbox.com/s/s5jz2e2gyytsome/porto-es_ES.mo?dl=0
Thanks.
hey porto ,like this screenshot,i want to show products form a category instead of recommended product.Can i do this. https://prnt.sc/ko27c6
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can use/set the slide show for product categories same as for products in your providing screenshot by using “porto product categories” WP Bakery element and set it as per your requirements.
Thanks.
still on $35
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but the regular price of the Theme is $59 and the 40% off for $59 is $35 you can check at your end, The Sale Price of the Theme is $35, you can check it on the Theme main Page here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hello, I used the code in a test installation in an expired url, I want to use the test in localhost, but I ask, every time I install a demo test will I have to contact request for support? This is absurd, now I need to wait for an email response to revoke the usage code? where can I remove the usage code and use it in a new domain or localhost? this is very sad and makes the work dependent on a response from your support, unfeasible if it is so to use your thema in enabled time. I’ll have to wait for an answer now and wait in vain until I receive your response. This is ridiculous.
HI,
Yes you can reinstall the theme, but for that first you need to deactivate the theme from the particular domain/site on which it is already installed/activated by going into Porto >> Setup Wizard >> Activate and if your theme is activated already then you will find the deactivate button there so just click on it and use/reinstall and activate the same theme on the new domain/site with the same license.
Thanks.
OK, Thanks.
Most Welcome
Hello, new price $21 ? http://prntscr.com/ko1m6y
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but the regular price of the Theme is $59 and the 40% off for $59 is $35 you can check at your end, The Sale Price of the Theme is $35, you can check it on the Theme main Page here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hi Porto Team, I need help in the slider, it isn’t downloading with the Demo.. What Shall I make? Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
And for solving your issue: To fix it you can:
1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
2. Find the double jquery.js include and remove it.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
Hi, Porto! I have some problems with your theme. When i create or duplicating default video Post (Post Format Video) with another name and then click “Read more” my post looks strange. Please, see screenshort: https://snag.gy/IV3KvW.jpg
Hi,
It looks like the CSS issue, Can you please make sure that the Permission of the CSS folder under wp-content/themes/porto and all the files under CSS folder has 775 or 777. If no then please set it to 775 or 777 and if yes then please try to check the site once after removing the server, site and browser cache hope you will not find an issue of yes then please contact us through our support system with your site WP and Cpanel Login details so we will check and solve it for you.
Thanks.
Envato birthday sale has this WordPress theme 40% off at $21… When is your theme updating to current price? Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but the regular price of the Theme is $59 and the 40% off for $59 is $35 you can check at your end, The Sale Price of the Theme is $35, you can check it on the Theme main Page here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hi, thanks… Envato clearly says $21 as I took photo and others have pointed out but if you don’t want to honor it, I understand.
Hi,
It is the mistake from Envato side and we already contacted Envato for solving/correct it.
Thanks for your understanding.
Can i restore my page and reinstall the theme without losing the license? Or the key is it just a single use? Thank you
HI,
Yes you can reinstall the theme, but for that first you need to deactivate the theme from the particular domain/site on which it is already installed/activated by going into Porto >> Setup Wizard >> Activate and if your theme is activated already then you will find the deactivate button there so just click on it and use/reinstall and activate the same theme on the new domain/site with the same license.
Thanks.
What’s wrong with my page? When I install COOKIE NOTICE: https://prnt.sc/knwyr6 Now: https://prnt.sc/knwxsf
Hi,
Look likes you site Layout has been changed to Boxed Instead of full width, so please go to Appearance >> Theme Options >> General and set the site Layout from there for every single section of the site as per your requirements hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Can you please give me link to download the latest versions of WPBakery Page Builder & Ultimate Addons for WPBakery Page Builder
Hi,
Please download the updated version of WP Bakery “Visual composer” and Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
Hello! Support question here. I’m getting white bars across the top and bottom of pages that come built in with the demo content, how could I remove these?
See link: https://i4resourcing.osiris.support/online-job-board-advertising/
Thank you, Adam
Hi,
Please copy and paste the below given CSS code to the particular page Custom CSS option by editing that page and save changes and finally check your site after removing the browser cache.
.no-breadcrumbs .main-content {
padding-top: 0 !important;
padding-bottom: 0px !important;
}
Thanks.
Hello, I have just tried this and looked on a different browser but no joy.
Please assist.
Thank you.
Hi,
Then please contact us through our support system with your site WP Admin Login details so we will solve the issue for you.
Thanks.
Could you update our support log in ASAP please, have support query pending
Hi,
Can you please tell me the ticket number that you have created ??
Thanks.
Non – waiting for you to reset my log in details as per your earlier emails, so I can then raise a support ticket.
Hi,
Can you once again please make sure that you have sent the product purchase code to the Email: newsmartwave@gmail.com for resetting the Support Login details ?? Because I have contacted the Technical Support Team now and they told me that they do not receive any of the Email/Ticket with the name “MikeT1964”.
Thanks.
