23241 comments found.
Hello,
After using this theme for a few months now for my business website I found out that my logo on the homepage uses a
class. Whilest I wasn’t aware, since this is the first time I saw this, I put another tag on my page for SEO purposes.
Can I ask why the theme has a default
and how to remove this? Do I have to remove it from the template itself or
Thanks
Hi,
You can remove the h1 tag from logo from: porto/inc/functions/layout.php
Thanks.
I installed the theme, but I am missing the mega menu settings. How can I fix this?
I found the problem. It seems Wordpress Iconizer plugin conflicted and made the menu options disappear.
Sound’s Great! 
That you have managed to solve your issue by your self
Thanks best theme
Thank you so much @markomaslach for your appreciation and kind words
Superb Design
Great Support
Marvelous Features
Just Love Porto .
Thank you so much @aizazawan for your appreciation and kind words
Hi, I bought the Porto wordpress theme, how can I use it in multiple sites?
Hi,
All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/newThere is no unlimited usage license.
Thanks.
Hello.. I am setting up a multilangual webshop using shop 10 and found that language switcher does not appear in mobile. It seems like css is set to display none upto 991px. Is it supposed to be like this?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media (max-width: 991px){
.header-wrapper #header .side-top > .container > .view-switcher {
display: inline-block !important;
}
}
Thanks.
WP 4.9.8, portop theme , WPBakery page builder 5.5.4. Don’t work backend editor. I cann’t add any of block. If i change themes – all work good.
Have such problems in developer console: Uncaught SyntaxError: Unexpected token , backend.min.js?ver=5.5.4:1 Uncaught TypeError: Cannot read property ‘params’ of undefined at n.changeShortcodeParams (backend.min.js?ver=5.5.4:1) at n.appendShortcode (backend.min.js?ver=5.5.4:1) at n.<anonymous> (backend.min.js?ver=5.5.4:1) at 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Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
1.how to edit the banner (on the top Free shipping,Money back,online support)?
2.how to change the blue color???
Hi,
1. You can edit the top baner from Dashboard >> Block >> Edit the Menu Ads Block.
2. Actually, we have added this color by using the custom CSS. You can change the Blue color from Theme Options >> Skin >> Custom CSS section. http://prntscr.com/l1k79qThanks.
have there any tutorial for the blocks? I only see short code , I need handy solution
Hi,
Please go to WP-Bakery Page Builder >> Role Manager and in Administration >> set Post Types to Custom and check block as showing in this screenshot: https://pasteboard.co/HGQ9ATn.png
and set same as for all the roles in it like Editor, Author etc as showing in this screenshot: https://pasteboard.co/HGQak7P.png
And then go to Blocks and edit the Menu Ads Blocks, you will find something like this: https://pasteboard.co/HGQb61r.png
so just click on the back-end editor button and you will then find something like this: https://pasteboard.co/HGQbLli.png
and if you still have an issue or any query then feel free to contact us through our support system by clicking on the Support button given below our Technical Experts are there to help you
Thanks.
Hi,
It must be the cache issue at your end, so please contact us through our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you.
Thanks.
how to give you? , reply here?
Hi,
We have provided you the complete solution that how it works, but you are unable to do it, the issue is on your site and for finding and solving the issue we need to debug your site and for that you have to contact us through our support system with your site Login details so we will be able to find and solve the issue for you on your site.
Thanks for your understanding.
I understand , do you have email ? I send my site WP Admin for you
Hi,
The products at shop page, have not the same height, even with 1:1 selection at customize>woocommerce options! I disabled all the plugins and left only porto functionality and woocommerce, but haven not success … any suggestion?
Hi,
To change image size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Thanks.
The crop is 1:1 (have regenarated the images) and the strange is that in admin customization area the images are as expected, but in frontend the height is different!
Hi,
No, you must have to regenerated the image thumbnails from Tools >> Regn. Thumbnails after setting the images size from WooCommerce >> Customize >> Product Image. Hope it will work for you otherwise contact us through our support system with your site WP Admin Login details.
Thanks.
I have regenerated the image thumbnails, but the result is the same with different heights … seems to ignoring the crop functionality of woocommerce and display them with the original dimensions.
Hi,
Ok then please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution.
Thanks.
I have opened a ticket #35436 and grant you with admin previliges, but if you can not find a solution I have to move on …
Hi,
Now, please be patience, once your ticket will resolved you will get the reply of your ticket until that please wait.
Thanks.
Thank you for your fast resolution and support of our problem. It was a superb explanation, really a professional!
Thanks for your appreciation and so kind words
hello from where i can close and edit this popup window which writes ” be the first to know” ? and where i can change or close the slider?
Hi,
Can you please share the screenshots of the pop up window and slider so that I will provide you the exact solution for that.
Thanks.
Hello sure here is slider which i want to remove or close from panel and not show to customers https://pasteboard.co/HGHLGnd.jpg And here is the slider where i want all close or change the photo there https://pasteboard.co/HGHLQBO.jpg
Hi,
Pop Up: For changing the text or image of the Pop up you have to edit the homepage and scroll below you will find Porto Modal Box Wp Bakery element just edit it and change the text of the Pop Up as per your requirements and for changing the image of the pop up you have to go to Appearance >> Theme Options >> Skin >> Custom CSS: https://pasteboard.co/HGI1p7L.png
Slider: Please edit your homepage you will find WP Bakery Element Porto Interactive banner inside another WP Bakery element Porto Carousel as showing in this screenshot: https://pasteboard.co/HGI2zyB.png
You can set the Porto Carousel Element as per your requirements by editing it as showing in the below-given screenshot, basically, the main purpose of this element is to change the element in it into the slider: https://pasteboard.co/HGI3dAs.png
And the elements inside Porto Carousel are Porto Interactive Banners and you can change the text and image in it by editing it as showing in this screenshot: https://pasteboard.co/HGI3T5j.png
Thanks.
thank u very much i have another question. it was showing here menu but now not show i did not make any changes maybe delete somewhere by mistake i show you with ss there was menu how can i bring it back again? https://pasteboard.co/HGIgkT7.jpg
and this part how can i edit? https://pasteboard.co/HGI2CUh.jpg
Hi,
1. Please go to Appearance >> Menu and select the Main Menu from Menu Options as showing in this screenshot: https://pasteboard.co/HGKJ3cC.png
hope it will solve your issue and if not then please contact us through our support system so we will solve the issue for you.
2. Please contact us through our support system with your site WP Admin Login details so we will provide you the exact solution for that.
Thanks.
35449 ticket numer i wait reply from u
Hi,
Your issue has been solved and your ticket reply has been sent by the Technical Support team so please check your ticket reply and reply to your ticket accordingly do not write here again and again about the ticket.
Thanks for your understanding.
its not solved my friend you said about cache but its not about cache look ticket again please…
Hi,
You have multiple issues in a single ticket which always take some time in solving and replying because we have to solve every customer issue not only for the single customer which has multiple issues in a single ticket, that is why we always asked to create a fresh new ticket for every single new issue so it will help us to understand the issue clearly and reply asap. so please be patience once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
ok thank u very much problem solved
Sound’s Great!
&
Most Welcome
I feel that the time when “add to cart pop up” appears is too short, where can I increase that time?
Hi,
Sorry to say that but there is no option in the Theme for changing the “add to cart pop up” time so you have to change it with the help of Customization.
Thanks.
hi, after updating porto to 4.7, the quantity and add to basket buttons are overlapping. See here: https://www.screencast.com/t/wy1B6xbU1P0F Is this something you can help with?
Hi,
This is just the CSS issue, Can you please share your Live site URL with us so we will check and provide you the solution for that and also please once try to check your site after deactivating your site all the third party plugins and also removing the server, site and browser cache.
Thanks.
Sure: https://www.extract-it.co.uk/shop/dce-uma-unimaster-filter-bag/ Its also happens when viewing the cart
I’ve cleared all caches and its still the same.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
div.quantity .minus,
div.quantity .plus {
left: 0 !important;
}
Thanks.
Brilliant. That fixed it. Thanks a lot
Most Welcome
Hello there. I want to start my slider after main menu, also decrease the height of slider. How can it be done ?
Can we decrease the left and right margins of the page ?
Also I want to increase the size of search box. How can it be done?
Hi,
1. Please edit the page on which you have set the slider and scroll below you will find view options and in view options, you will find an option of Banner Position set to behind header, so just change it to default and save change and check your site after removing the browser cache hope your issue will solve.
2. You can decrease the height of the slider by using Custom CSS.
3. You can Change/Customize the site layout from Appearance >> Theme Options >> General as per your requirements.
4. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and set the values as per your requirements.
@media(min-width: 991px){
form#yith-ajaxsearchform {
width: 700px !important;
}
#header .searchform.searchform-cats input {
width: 510px !important;
}
}
Thanks.
how can i change or define layout in a custom taxonomy?
Hi,
You can change the layout from Appearance >> Theme Options.
When you go to Theme Options, you will find Options listed below:
Post
Portfolio
Event
Member
Faq
WooCommerceand many other options as well and you can change the layout from there as per your requirements. Please read the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
Hi there, fantastic design and lots of neat features.
We are having an issue with setting up the menu. We would like to create a portfolio page with filter for 3 different countries. For each of these portfolio pages there should be the possibility of creating individual company portfolios linked to specific portfolio page. At the moment, when I create different portfolios for companies in different countries I can only see them on only one portfolio page. Can you please help me with this? Thank you
Hi,
Please go to Portfolio >> Portfolio Categories and create different country Portfolio Categories as per your requirements from there and then go to Portfolios and assign Portfolios to different Portfolio Categories as per your requirements and then go to WP-Dashboard >> Pages and create different pages named them as per your requirements and use Porto Portfolios WP Bakery element on the page and set it as per your requirements, you will find Category ID option, Filter option and many other options in the Porto Portfolio WP Bakery element you just have to set it as per your requirements, then it will work as you want like different Portfolio pages for different Portfolio Categories or Countries.
Hope this help and all clear.
Thanks.
hello, please how can i change add-to-card text and icone. ?
Hi,
Can you please provide me the screenshot that which add to cart you are talking about ??
Thanks.
am talking about this add to card button.
https://drive.google.com/file/d/1FE81ULb5A2CDamimecXYXa9_k5ldJ1O7/view?usp=sharingi would like to customize it and change her icon and text too.
Hi,
For changing Icon: Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Icon code as per your requirements.
.add-links .add_to_cart_button.product_type_simple:before {
font-family: "FontAwesome" !important;
content: "\f23d" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
For changing Add to Cart Text: Please read and follow the instructions written in the below given links:
1. https://www.templatemonster.com/help/woocommerce-how-to-change-add-to-cart-button-text.html
2. https://wpgeeks.com/snippet/change-woocommerce-add-to-cart-text/
Thanks.
I am interested to purchase this theme, however i have some questions. 1) Is WPML Included? 2) Is MYR currency is available? 3) How fast my questions will be answered?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Our theme is fully compatible with the WPML plugin but it is not included in the theme package you have to purchase it in order to use it.
And Out latest theme is fully Compatible with these plugins as well:
Compatible with Polylang plugin
Compatible with qTranslate X plugin2. As you know that we have used WooCommerce plugin in the theme and WooCommerce has it’s default functionality regarding currency and you can choose Malaysian ringgit (RM) for your site as well from WooCommerce >> Setting, as showing in this screenshot: https://pasteboard.co/HGyHCfI.png
Furthermore, you can read more about WooCommerce currencies here: https://docs.woocommerce.com/document/shop-currency/
3. It’s in front of you
And you can check all the Compatible plugins list with the theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
And you can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
I want to customize the size of the images in the Porto Recent Portfolios element. Porto is resizing these images which are 500×379 to 367×367 and completely ignores the space available. For example, if I change the row to be full-width, the image size is 459×459 but Porto is still serving the 367×367 image causing pixelation. Furthermore I’d like to change the image dimensions to 4:3 rather than 1:1 – or just the native size. How can I accomplish this? I own many licenses for Porto.
One more thing – About two updates ago something changed and when I’m using the WPBakery page builder Chrome blocks insecure content, specifically the custom heading default font family section. The font style is not able to be changed without allowing insecure scripts. The error next to it reads “Google Fonts preview: Loading Font… Loading Google Font failed”. This is happening on all of my Porto installs. When I allow insecure content it loads. The error console shows a ton of errors that start with “http://fonts.gstatic.com/etc”. The problem is calling for Google Fonts using http rather than https.
Hi,
1. Sorry to say that we have already defined thumbnail sizes for the different elements already in the theme. If you want to change the size you should customize the theme files to set your size or you can try the below given custom CSS code, this code will show the image default size not pick the size from the thumbnail defined in the theme.
.owl-carousel .owl-item img { width: inherit !important; max-width: inherit !important; }
2. You should use the Really simple SSL plugin in the site. It will solve the issue for you. https://wordpress.org/plugins/really-simple-ssl/Thanks.
Rather than having to install another plugin is there any way to fix that line of code for the Google Font error?
Also that Owl Carousel code does not address the dimensions of the image. It still crops the image at a 1:1 ratio. Is there any way around this? I hate being tied down to one size image.
Hi,
Can you please send us WP admin and FTP login details of your site so I will check and solve the issue for you.
Thanks.
Will do. Thanks for the help.
Sure and Most Welcome!
Hello, I bought this theme for html and would like to see how the set-up is in wordpress..can you please pm me. thank you! I am interested in getting this
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
You can check our all demos here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi, I’d like to make block with porto products list in a certain order. If I make list like here https://prnt.sc/l0u7af and choose order by meny order, it is not working. Order by ID, date etc. is not suitable for me. I need my own certain order.
Hi,
You should not use any order to show the products same like as you added in the element. You should leave the order field blank. If your issue will not solve then please send me the WP admin login details through our support system so I will check and solve it for you.
Thanks.
