23241 comments found.
How can I update WPBakery Page Builder? I got this “There is a new version of WPBakery Page Builder available. View version 5.5.5 details. Automatic update is unavailable for this plugin”
Hi,
Sorry to say that but there is no update of the WP bakery Page Builder till now, You can check it on their Doc as well: https://kb.wpbakery.com/docs/preface/release-notes/
Once the new version of the plugin will release here: https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
You will get the latest version with the theme or from our support system.
Thanks.
// *
MySQL settings * // /* The name of the database for WordPress / define( ‘DB_NAME’, ‘db757100902’ );/
* MySQL database username / define( ‘DB_USER’, ‘dbo757100902’ );/
* MySQL database password / define( ‘DB_PASSWORD’, ‘gBAfPIwugUjWTIgjOszn’ );/
* MySQL hostname / define( ‘DB_HOST’, ‘db757100902.db.1and1.com’ );/
* Database Charset to use in creating database tables. / define( ‘DB_CHARSET’, ‘utf8’ );/
* The Database Collate type. Don’t change this if in doubt. / define( ‘DB_COLLATE’, ’’ );/
* * Authentication Unique Keys and Salts. * * Change these to different unique phrases! * You can generate these using the {@link https://api.wordpress.org/secret-key/1.1/salt/ WordPress.org secret-key service} * You can change these at any point in time to invalidate all existing cookies. This will force all users to have to log in again. * * @since 2.6.0 / define(‘AUTH_KEY’, ‘41!7#SJyyr/UAyXzM)dLhoOx0.-xo{|PV<RShN/V/@S}FwC&DD%SB5Jv1C7n%i’); define(‘SECURE_AUTH_KEY’, ‘hwNcZ9&,RDI,&R~/i:5U3j+O!]Tl)Z3%`RAsF.w,g(G5p`fcx23ZhzhTG}’);
define(‘LOGGED_IN_KEY’, ‘9cx<DbWj+8?73U.FQ8TDDP{q=Ut<9-q62CrF66<t/9{S=W8&3×5NIny4D(`%SpDF’);
define(‘NONCE_KEY’, ‘-N2(H%|i6y|<tWK>Wf+O,=t$EJYM#-L$l.@W|2fR6/1yl; fQj v8>W;2Ot1s[‘);
define(‘AUTH_SALT’, ‘0BSo-Hr=$Jb1lMq&6hH`yqO=!Lu7z9TGlHwge$WyZXDx[11VLMAc_Y1xr55/K>+’);
define(‘SECURE_AUTH_SALT’, ‘]zjg`44ek@&?1789gb 3Xxll0Q80d|X4fSG|Hw)CzJXq+QHS}ZiOn-XtGip@x’);
define(‘LOGGED_IN_SALT’, ’%=7u+M17|5D-0P>/qu(m![ZX]EVi<,pLIlL|7zNS T1+6 }N`s|DrA_+(nf+S’);
define(‘NONCE_SALT’, ‘loDM]j<czO%IV%|)cH79[yB+uFR-P=cFeIa4+MJ6uK>6iri<)J|2: P.gwN94o’);
/* * WordPress Database Table prefix. * * You can have multiple installations in one database if you give each * a unique prefix. Only numbers, letters, and underscores please! */ $table_prefix = ‘rPoidDUO’;
/ That’s all, stop editing! Happy blogging. /
/* Absolute path to the WordPress directory. / if ( ! defined( ‘ABSPATH’ ) ) define( ‘ABSPATH’, dirname( FILE ) . ’/’ );
/* Sets up WordPress vars and included files. */ require_once ABSPATH . ‘wp-settings.php’;
Hi,
Please paste the code at the very bottom or you can say that at the end of this file and save changes hope your issue will solve and please use our support Forum for sharing your confidential information, do not share any of the confidential information here because it is not private here hope you can understand.
Thanks.
Hello, first of all congratulations for the theme, it’s great, but we are working on the design (https://ceciliacorespsicologa.es/) starting from the Medical demo content, and there are elements that have the primary color blue assigned and we do not see how we can change it, for example: the blue arrow next to the first block. We managed to change it in the main menu and other elements, but the arrow resists us…
Hi,
Those colors which are not changing inspite of that you have changed the color from Theme Options, then those colors are coming from Theme Options >> Skin >> Custom CSS, you have to find an change those colors from Custom CSS as per your requirements, If you are unable then please contact us through our support system so we will check and provide you the solution for that.
Thanks.
You’re right, I just found it, there are also other elements there that I must change. Thank you very much 
Sound’s Great! 
&
Most Welcome!
Thanks.
Hi just to know if there is any magazine style demo or if its possible to create a magazine style website with this theme. Our main purpose is shop but we’re planning to add an editorial content section. We know that we have the blog but we’re thinking about layout features to display the blog post previews.
We are thinking to buy this one in case that your theme do not provide options for this need. Can you tell us if this would be compatible with your theme? Thank you!
https://codecanyon.net/item/wp-post-modules-for-newspaper-and-magazine-layouts/20142309
Hi,
Sorry to say that but have no chance to test that plugin with the latest theme so we are unable to provide you the Guarantee for that, If you want you can try any third party plugin with the theme but at your own risk, And you can find all the Compatible Plugins list with the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
And also you can check our all Pre-built-in Demos here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi, How I can make link in product short description to second or third tabs in product page like on picture https://prnt.sc/l4paxs
Hi,
Sorry to say that there is no option to do it. But this is not possible with the help of theme options this is only possible with the help of Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com
Thanks for your understanding.
Hi. how can I change the grid column for Quick view ? the default of quick view is two col-lg-6
Hi,
Please download the attached file and upload/replace it with wp-content/themes/porto/inc/functions/woocommerce.php file I am sure your issue will be solved. https://www.dropbox.com/s/ah5m582syp60jr7/woocommerce.php?dl=0And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi!
I have a pre-sale questions for your theme.
1. Is it made from Bootstrap?
2. How many websites are allowed on a single purchase?
3. What if I did not renew the support, can I still use the theme and gets the theme updates in the future?
4. I just saw your theme today with 50% Off and I learned that the sale is only 1 week. When is the exact end of the sale?
Thank you and hope to hear from you soon!
Regards,
Ben
Hi, thanks for your interest in Porto.
1. Porto is bootstrap 4 based. 2. Only single domain is available for single purchase. 3. Yeah, you can enjoy lifetime update. 4. It will end on 17th.
Regards, P-THEMES
Wow, very fast reply!
Thanks for answering. I’ll purchase before the end of the sale.
Oh, by the way, two more questions:
1. What if I purchase and use it on my own domain for Testing as a Staging site and then transfer it to my Client’s domain, is it possible? Will there be a conflict in the license as it was intended for single domain only?
2. Is this theme compatible with WooCommerce Vendor and Membership plugins/add-ons? Because we will use this theme for a Multi Vendor with Membership website.
Thank you!
It’s okay if you remove Porto completely on test server.
Is this theme compatible with WooCommerce Vendor and Membership plugins/add-ons (and other WooCommerce plugins)? Because we will use this theme for a website that has a Multi Vendor with Membership functions.
We tested with Woocommerce Vendor and it works fine, but did not have chance with other plugins so far.
Okay thank you very much!
Most Welcome
Hi! I already purchased the theme but I have not installed yet. I just want to ask if the Visual Composer and Revolution Slider is already included and has a license and does the license expire?
Thank you!
Hi, thanks for your purchase.
Visual Composer and Revolution Slider are already included inside theme package, but individual licenses are not included. But you can use them without any problem, we will update their versions as soon as they release new version.
Regards, P-THEMES
I got a message “Purchase Code is not valid or could not connect to the API server!” when I try to activate the code at my localhost.
Hi,
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme. Otherwise test the theme on any other test server which do not have restrictions you will not find an issue.
Thanks.
Hi,
Can I activate this theme two different domain? (not same time)
I would like to test on my personal domain before setting up on a business domain.
Hi,
Yes you can by following the steps given below:
Please Install the theme on Test site and activate it by going into Porto >> Setup Wizard >> Activate, and Install the Demo and Configure it as per your requirements.
Now before migrating or using the theme on Live site you have to deactivate the License from the test site by going into Porto >> Setup Wizard >> Activate and you will find the Deactivate button just click on it, it will deactivate the license from the test site.
Then finally go to the Live site and Install the theme on Live site and Activate the theme on Live site with the same purchase code by following the same steps.
You will not find a single issue and if yes then contact us we will reset the purchase code for you.
Hope this is all clear now.
Thanks.
Can you please update the changelog
Hi,
Sorry for the Inconvenience, Actually we have not updated the theme but the update message of the theme that you got into your email is from Envato because of the theme is on sale and you will find the Change log always here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Hi,
I have enabled: Show More Featured Images in Slideshow in the settings of Portfolio archives. But i really can not find where i can add the more images. I’m only can add one image. What do i wrong? Do you have info how it works?
Thanks,
Rolf
Hi,
You can set more/multiple images for Portfolio by going into WP-Dashboard >> Portfolio and edit the single Portfolio Scroll below at the sidebar you will find an option to set Featured image 1,2,3 as showing in this screenshot: https://pasteboard.co/HHUez9H.png
Thanks.
Hi,
The screenshot is not working. Can you send that one again?
Hi,
I have a local install of the the theme where i have also installed al the demo’s. Now i see what you mean. On the local install i have the option for extra featured imaged. But in my other install, i don’t. Do i miss a setting somewhere?
Hi,
Please check that screenshot on Proxy it will work for you, or please see here: https://prnt.sc/l4q7xm
Thanks.
Found it! It missed a plugin: Dynamic Featured Image I have installed it, and now it works!
Thanks!
On other question, When i have multiple featured images. Can they change (as a carousel) automataticly on the overview page of the portfolio?
Nevermind… Als found
Good to know.
Btw, can you please consider to extend your support? It’s already expired 2.5 years ago.
Cannot retrieve lost password. Redirects me to non-existing page. Any email that I can use to contact support directly?
Hi,
Please provide us your product purchase code via newsmartwave@gmail.com so we will reset your support account.
Thanks.
How long is the 50% SALE availlable? When does it expire? Thx
Hi,
The Sale on the theme will available for one week only, so hurry and grab it as many as you can, this is the Golden Chance for WooCommerce WordPress Theme lovers
Thanks.
Hello i cant use the purchase code in another domain? i allready used it for my 1 domain but i dont want to use with that domain i want use in another domain can i do like that?
Hi,
You have to go to the old domain on which you already used it, and go to Porto >> Setup Wizard >> Activate you will find the Deactivate button there, just click on it and then go to new Domain on which you want to use the theme and Install the theme and Activate the theme on new Domain with the same purchase code you will not find an issue.
Thanks.
When entering the purchase code it will not work and you have to submit a support ticket as their API coding is broke in theme. They respond very quickly. Took about 10 minutes as I marked the ticket as urgent and commented on here.
Thanks guys!
Most Welcome
Thanks for your appreciation and so kind words
Thanks.
Good Day P-Themes, Porto is an incredible Theme and after testing and going among other ones I seize the raw potential of Porto just now. 5i am outside your support scope). I love your shop11 but i am wondering if we can set Social icons and login perhaps instead of WPML switcher / currency Switcher for single language website for example.
Hi,
Sorry to say that but this is not possible with the help of Theme Options, for that you have to Customize the header file. First of all go to Appearance >> Theme Options >> Header >> Header Type and check which header type you are using on your site and then go to wp-content/themes/porto/header and customize the particular header type as per your requirements.
Thanks.
Hi, PT-Support2, My purchase code is 94abb810-*-5f00c4b05568. My question is already queued for more than 4 days. Would any body drop a message to let me know if it’s in processing now? Thanks!
Hi,
Sorry for the inconvenience, but the issue you are facing is pretty unknown, because we have tested the theme with same setting on 5 different sites and it works fine but not on your site, so we have forwarded your ticket to lead developer and soon you will get the reply of your ticket so until that please be patience as you know that this is a sale week and we are facing higher than the normal amount of tickets as well.
Hope you can understand.
Thanks for your understanding.
We are not satisfied with the theme and want the refund. How should I proceed? It is giving a lot of errors in the installation and my project is already delayed in a week because of that. I have already changed all the settings on my host and every time is a different error. I can not even get into the support anymore … I’m waiting for a return.
Hi,
Sorry to say that but have you tried to Install the theme by following the steps showing in this Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
If not then please try it, but after making sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Hope you will not find an issue and if yes and you have a problem in contacting us via our support system then please provide us your product purchase code via our email newsmartwave@gmail.com so we will set a support account for you and then solve your issue.
Thanks.
Hello
I have a problem with the activation of slider revolution. He asks me for the purchase code. I enter the purchase code that I use from them, but it does not work. I need a solution. What should I do?
Thank you
Hi,
There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
Thanks.
Is it possible to get the german language files (.mo / .po) for your fantastic theme?
Hi,
Please download the latest theme German language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as German Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/6ukvpzxocfd1uvy/porto-de_DE.po?dl=0https://www.dropbox.com/s/jxenxf8yvh9v9x0/porto-de_DE.mo?dl=0
Thanks.
HI, I need to implement online chat, what do I need to do? Install the plugin?
HI,
Yes, you have to Install any third party plugin for online chat functionality as there is no option in the theme for that and we have not test any third party plugin regarding this with the theme yet, so you have to test any third party plugin but at your own risk as we do not provide support for third party plugins conflicition.
Thanks for your understanding.
