19046 comments found.
Good Day! Awesome thing as usual. We just installed your theme to a new client account, and getting the following error message “413 Request entity too large… The requested resource /wp-admin/post.php does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.”
We looked into PHP settings, etc. and still the same message. It occurs when you are trying to Publish or update a page. Theme being used – DRONE – one page
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I installed Medical2 and get the error on the home page: Revolution Slider Error: Slider with alias medic2 not found.
Usually the theme developer provides the slider in the download package, but I don’t see it. Where can I get the slider?
Hi,
since version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
P.S. We’ve noticed that you have many questions about the BeTheme. Therefore, for any future questions, please use the contact form on the right side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
Thank you. Worked perfectly. I’ll be sure to use contact link if I require further help. Great support!
You are welcome.
Hello dear Author, I have a small question to you: Could you please tell me how the “quote_content” section can be displayed as normal text, without the underlining and formated, rather then just as one long single line? Thank you very much
Hi,
the underline could be removed with custom css only. If you will provide the link to page where you want to display regular text rather than default underline, we will give you necessary css.
Best regards,
Muffin Group team
Hi,
thank you for this offer, the site in question is: https://hypnosetherapie-basel.ch/erfahrungsberichte/It would be really great to have the lines removed and the possibility to work with text formating like new lines.
Thanks for the link. So, to remove the lines underneath the text, you have to use the custom css below:
blockquote { background: none; }
However, we are not sure about 2nd part of your question. What do you mean by saying “possibility to work with text formating like new lines”? Sorry but we are not sure.
“Purchase code already used. Please deregister purchase code and remove theme folder on: bayyurt.kibristaemlakyatirimi.com” This domain dont use “bayyurt.kibristaemlakyatirimi.com” and I dont deregister. Please Help Me
Hi,
we have already replied on the same message you sent privately so please check your inbox. We would be grateful if you can do not duplicate messages while future questions because it will not change anything. All questions are checked in order from the oldest to the newest.
Thanks for understanding.
Best regards,
Muffin Group team
I would like to but my search icon in my responsive menu. Now when i activate teh search button it appears good on my menu but when im on the phone the search icon is under my logo i want it also in my responsive menu? How?
Hey,
we are not sure what do you mean. Please clarify if you mean to have search icon next to the logo on mobile or right now there is totally no search on mobile and you just want to make it visible? Also, please provide link to page where you would like do this.
Best regards,
Muffin Group team
Well as you can see here http://nexxmarket.ireto.be/ i have in my menu the search button , i activated in the options. But when i check on my phone the search button appears underneath my logo and not in my responsive menu http://nexxmarket.ireto.be/wp-content/uploads/2018/10/Naamloos.png
Yes, we can see but this is how it supposed to work. Search icon is a part of right top bar which is another div and that’s why it goes under the logo on mobile. So, all is fine 
Yeah i get that , but is it possible to put the search icon in the mobile menu ?
Sorry but we do not have such option to move search icon into mobile menu.
I need to add custom text to a category page (i.e. /category/fastcars/) I cannot find a template file for that template type. what is the name of the file I can copy and use as a template?
Hey,
you don’t have to modify files because there is such option included. If you will go to category editing, you will see Description field where you can add extra text that will appear above.
However, if you want to modify file responsible for categories, it’s index.php file.
Best regards,
Muffin Group team
I added text in the category description but it was not shown on the category page. I’ll look at the index page. Is there a them option to hide/show description?
I was able to solve the issue be copying the index.php page as a new category template via FTP and adding my text directly. The category description text would not display via the standard method. Perhaps a theme setting I’m unaware of.
If description does not appear although you set it, the problem might be related with your 3rd party plugins and this is where we recommend to start.
I have two licenses, one used on a site where the client ended up canceling and took down the site. How do I “unregister” that site so I can use the theme somewhere else?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Thank you!
You’re welcome!
I’m having a problem with Theme. It is resetting the customization. Because? And how to solve it?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello ,I did used prebuild website , nur not showing any images ? but still show in Media flies , what is problem ? http://prntscr.com/l4hgqj pls tell me .
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi there, Could you compress the theme images as it seems they could load allot quicker if compressed. Such as: Compressing ../wp-content/themes/betheme/images/blockquote.png could save 939B (60% reduction). Just doing some optimisation on my site and these small tweaks all help 
Cheers, Giles
Hi,
we are sorry but we can not compress those images as we have to display them sharp enough on screens like retina. However, if you want to reduce their size, you can do this yourself using any online tool like https://tinypng.com/ and then replace existing images with those compressed.
Best regards,
Muffin Group team
Hi,
please check your inbox because we already replied on your message. We would be grateful if you can do not duplicate messages while future questions.
Best regards,
Muffin Group team
edited.. sorry i get succes.. thx
Great, happy to see you have sorted it out yourself
Pleas let me know :Widgets area youtube icon add or change icon image
Hey,
please show us what do you mean exactly because we are not sure right now.
Best regards,
Muffin Group team
It looks like a widget’s section what means that you can edit this icon under Appearance > Widgets section. But list of all icons included into theme, you can find on https://themes.muffingroup.com/be/theme/shortcodes/typography/#icons
Thank you for information please check my Appearance > Widgets area : https://prntscr.com/l4si84 / youtube icon is not there ^^ please let me know any way
This looks like a custom widget that is not a part of the theme. In such case, you have to contact with plugin’s author and ask to add such icon on the list.
Hi there, I am having issues with my homepage, and it will not let you scroll down the screen. The only way to move down the page is by going to the right hand side and using the up and down scroll bar there – as opposed to using 2x fingers etc.
Is there a setting which is causing this?
FYI – we are using a youtube video background on the slider, not sure if this is related?
Thanks
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello install a site with a code and now the site disappeared was disabled, I want to know if I can change my license to another domain, how do I do that?
Hi,
yes, you can move the license between websites. For those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hello, I have a 404 error in this page but I don’t understand why, can you help me? https://valentinaberetta.com/blog/page/2/
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I just took over a site for a client. It’s running a version of the BeTheme from May 2017. Is there an upgrade pricing? I think the previous developer used his own account so apparently cannot provide the license access to me.
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
I have a problem with my license. I was new to this when I purchased you license. I registered it using my dev. address while site was not live and then when I made it live and it was no more dev. it wouldn’t let me switch license. I understand now how you do things. But this theme was always and only for ritemperature.com.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
This did not solve my problem. I have only used this theme for one web site, but I used a dev. subdomain while constructing it. When I switched it to the actual domain it remained registered on subdomain. I deregistered the subdomain using your tool. How do I register the domain? (This was not used for multiple domains).
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look. Please do not forget to let us know in a message, what for this access is.
Hi I have downloaded the “WPBakeryPage Builder” plugin that came with my $60 theme but yet I cannot use with this betheme? It is saying I have to purchase a license to use it???.. Please assist.
Hey,
purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:
https://help.market.envato.com/hc/en-us/articles/213762463Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.
So, if you have problem with plugin, please explain what exactly you want to do and where the problem is because above explanation is unclear.
Best regards,
Muffin Group team
Okay so I have downloaded “WPBakeryPage Builder” plugin for the BeTheme and it is showing upon the pages to edit “WPBakeryPage Builder” but when i actually click on it, nothing happens- the block editer that is supposed to come up, does not, and I am not actually able to make frontend edits..
You mean to edit pre-built layouts with WPBakery Page Builder?
Yes, it is not showing up on the actual page when I click on “edit with WPBakeryPageBuild” to do frontend edits..
So, pre-built layouts were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WP Bakery (previously known as Visual Composer) because it’s an additional plugin and in reference to right agreements, we can not force users to use 3rd party plugins. Also, for many users, Visual Composer just doesn’t work right because plugin is quite heavy and requires good hosting service.
Hello! I’m sorry, but i don’t receive any message from you on on 4th October, can you resend replie again.
Hi,
the message was sent on smrt.b2b@gmail.com (this e-mail address is registered with your Themeforest account). We’ve already sent it once again so please check your inbox/spam box carefully.
Best regards,
Muffin Group team
I found a message from you, my problem is solved, thank you so much!
You are welcome!
