214 comments found.
Hello, I’m trying to import the demo data but it stuck at 80% How can i solve this problem
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi, any theme update so we can use WP bakery page builder 5.6?
Hello,
If you updated WP to the latest version, you just need to install Classic Editor to keep WPBakery Page Builder active and running https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Elated
when will this theme be updated to WordPress 5.0 plus
Hello,
Thank you for taking interest in our theme!
All our themes are already compatible with the latest WP version, there’s nothing to worry about.
Let us know if there’s anything else.
Elated
hi! I have a question. Is it wrong to use your theme for an irrelevant subject of work?
Hello,
Thank you for reaching us.
Can you, please, clarify what exactly do you mean?
Elated
yes sure. I mean if I like the structure of your theme but let’s say my client has a company with clothes. Is it normal then to use it?
Hello,
Yes, of course, you can use our theme for any purpose, we just categorized it, but it’s not a must 
Elated
perfect. thank you very much.
You’re welcome!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Elated
done!
Thank you very much, we appreciate it!
Elated
How long does it take to import the demo content? It has been 4 hours and it only gets to 90%....
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi there, I have purchased your theme and trying to submit a ticket to your support page but the Sweet Tooth theme does not appear in the drop down menu. I tried to select another theme with the purchase code given and it gives me an error asking me to select the correct theme.
Please let me know, thanks!
Hello,
Theme is on the list of supported items, please take a look -> https://www.screencast.com/t/GXybOacsBbui
Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
You should log out from your Themeforest account and try to Submit a ticket through incognito mode in browser.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
Thank you, Elated
hi, i have a problem with the timeline. over it there is an error and i don’t know how to fix it
Warning: sizeof(): Parameter must be an array or an object that implements Countable in /web/htdocs/www.edonefood.it/home/wp-content/plugins/eltdf-core/shortcodes/horizontal-timeline/horizontal-timeline.php on line 121
can you help me pls?
Hello,
Thank you for reaching us!
Can you please turn off all 3rd party plugins you may have installed after theme purchase and try again.
If that doesn’t help, make sure PHP version on your server is 5.6 or above.
If the problem persists, please provide us with your page URL, so we can test this out further.
Elated
Hi,
We see you’re using Sweet Tooth theme version 1.3 which is not the latest. Please update your theme http://sweettooth.elated-themes.com/documentation#getting_started_updating_sweet_tooth and have another try.
Thanks!
Elated
i installed the new version but there is still the problem
Hi,
Alright, please send us an email at support@elated-themes.com including your purchase code, as well as wp-admin access & we’ll look into your issue more. Thanks!
Elated
Hello there,
First, great theme. I m enjoying it.
I still have a few issues :
1- When I updated my theme, the menu has been modified. Everything was fine before. Now I ve a white blank above my menu. See : https://imgur.com/a/UVE3WLS I tried to modify every options in the Elated header (on page and in general settings) but nothing happen. 2 – Same issue with other pages, the menu was modified when the theme was updated and now it’s just “white” over “white” whereas in the option the background is set to be black … 3 – When processing to payment, the stripe fields are broken. See : https://imgur.com/a/TnYXYOE I just can’t put anything into the fields …
Thanks for your help. The website is : http://www.oceane.bzh
Ok 2) is fixed with header transparency. But I still have a huge blank above menu.
And one more, how to add padding here ? https://imgur.com/a/S6GkA93 Again, I don’t know why here the menu is fine, without the blank.
Thank you
Hello,
Thank you for reaching us.
White space above content appears because you didn’t insert logo. To fix that, please add this snippet to Appearance > Customize > Additional CSS
.eltdf-logo-area {height: 80px !important;}To add some paddings to your product pages, add this one
.woocommerce-page .eltdf-content {margin-top: 0 !important;}When it comes to stripe payment method, we really couldn’t reproduce this on our side, because we’re not located in France & you enabled stripe payment for your country only https://www.screencast.com/t/CKGSkRkxqHv
Elated
Ok disabling France payments so you can have a look
The padding works on product pages and for the logo on homepage.
I still have some extra one in pages like “category” -> https://imgur.com/a/Sdw0mi3
Hi,
This CSS will fix the boxes so they’re clearly visible https://www.screencast.com/t/9CKBdmVJ9qyC
.wc-stripe-elements-field {height: 30px !important;}However, input fields are still not working, probably due to wrong Stripe configuration, have a look https://www.screencast.com/t/B9EdKuP6
When it comes to cateogry pages, please insert this CSS as well
.tax-product_cat .eltdf-logo-area {display: none;}Hope this was helpful, let us know.
Elated
Ok thank you. It was helpful. I still can’t make Stripe working … 
Contacted them and they said it’s a WooCommerce or Theme integration issue. Everything from their side is good (API, account … )
Hi again,
Please switch to default WordPress theme, like Twenty Seventeen and see if the fields are working. Thank you.
Elated
It doesn’t, with Twenty Seventeen it’s also not working. If it’s not the theme, if it’s not stripe, then it can only be WooCommerce right … ?
Hi again,
Well, if Stripe isn’t working even with default WordPress theme, it’s definitely not theme-related problem.
We can only advise to get in touch with some developer or freelancer to check this out for you https://studio.envato.com/
Thank you.
Elated
HI there!
At the very top of my page (above header/logo) I have a menu and again the exact same menu is below the header/logo. Why is this? and how do I get rid of the first one? Thanks
Hello,
Can you please send us your website URL so we can check this out? Thanks.
Elated
www.cerezasorpresa.com
Basically if I remove the page called “Talleres” the duplicate menu disappear but i need to add the new page. Hope you can help me.
Thank you.
Connie
Hello Connie,
This is because you have too much menu items for header to handle. There’s an easy fix, however, just include it in Elated Options > General > Custom CSS
@media only screen and (min-width: 1024px) and (max-width: 1200px){
.eltdf-main-menu>ul>li>a {padding: 0 10px !important; font-size: 10px !important;}
}
@media only screen and (min-width: 1200px) and (max-width: 1400px){
.eltdf-main-menu>ul>li>a {padding: 0 10px !important; font-size: 12px !important;}
}And let us know how it went.
Elated
Fixed! Thank you very much, great support and lovely theme.
You’re welcome!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Elated
Hello,
I love your theme and I’d like to ask you a pre-purchace question. It’s very important to me and my -personal site that I want to make. I want my site have 3-4 languages (Greek, Italian, English, German). Do you support multi-translation? And in which way? Do you have any plugin installed? Is it easy for someone who is not developer, or something?
Thanks a lot.
Hello,
Thanks for writing in.
To translate any label in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate or Polylang.
This way, you’d be able to translate string of any kind, including the Widget Area names and titles, as well as WooCommerce labels. These plugins are quite straight-forward and easy to use even for the least experienced users. Have in mind that only WPML is tested with our themes, so others might not work perfectly with every element of the theme, but from the feedback of our users, in most cases, there are no problems.
Additionally, if you want to manually translate some strings and go more into details, you can use some translation software like Poedit.
Note that when translating labels from plugins, you will generate files like domain-RU.mo and domain-RU.po. And you need to rename these to follow this expample: core-plugin-ru_RU.mo and core-plugin-ru_RU.po.
Helpful reading: https://code.tutsplus.com/tutorials/translating-your-theme--wp-25014Elated
Is your theme compatible with WooCommerce plugin 3.5.x ? Nothing on Themeforest to say that it is compatible.
Hello,
Thanks for writing in.
The latest theme update featured 3.4.4 compatibility, however this version doesn’t differ much in terms of functions included, so you won’t have problems updating WC to the latest version.
Elated
I’ve updated to WC 3.5 and it all seems to work ok. However I’m getting warning flags in the admin dashboard about changes to WC template files that may be different to the theme.
https://tokyowebdesigns.tinytake.com/sf/MzA1NjE3Nl85MTYyNTc3 https://tokyowebdesigns.tinytake.com/sf/MzA1NjE3N185MTYyNTc4(ignore the templates marked “beta”)
In particular, I getting these warnings that I would like to resolve.
sweettooth/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.4.0
sweettooth/woocommerce/global/quantity-input.php version 3.3.0 is out of date. The core version is 3.4.0
Will you have a theme update that utilizes the 3.4.0 version templates some time soon? What do you recommend?
Hello,
There is no need to be worried about these notices if shop process is working on. We will include newer version of shop templates in our next theme version and notice will disappear.
best, Elated
Will this plugin continue working with the WordPress 5.0 release? Has it been tested against the WP Beta?
Hello,
Thanks for writing in.
All premium plugins included in item package will continue to run correctly with the release of WP 5. We will be updating all our themes to meet the latest WP standards. According to pre-release testings, we will have no problems with the latest WordPress.
Elated
Hi
I am still looking for the css code for an instagram footer. I want the pictures in the full width. My site ist www.mein-tortenatelier.ch
So far, I have the following code
.null-instagram-feed { width: 100%; }
ul.instagram-pics li { width: 25%; float: left; }
.null-instagram-feed { width: 100%; }
ul.instagram-pics li { width: 25%; float: left; }
Thank you very much,
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
View Bag & checkout Button and Proceed to checkout Button not working.
Hello,
We located your request #1747344 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
This theme looks great. Considering buying, but before I do I was just wondering if any of the images are included (background or foreground)? Do you have examples of how others have used this theme? Thanks for your help
Hello,
Thank you for taking interest in our theme.
Everything you see in our live preview, including images can be downloaded on your side. Once you import demo data, you’ll have the entire content in your installation.
Unfortunately, we don’t keep tracks of other users’ websites, so we can’t help you with this information.
Best, Elated
That’s good to hear. Hoping to eventually replace with my own images. Another thing, I noticed that the text in the carousel seems to blend with some of the images (this happens especially on mobile). Is there a fix to this?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
This theme looks great. Considering buying, but before I do I was just wondering if any of the images are included (background or foreground)? Do you have examples of how others have used this theme? Thanks for your help
Hello,
Thank you for taking interest in our theme.
Everything you see in our live preview, including images can be downloaded on your side. Once you import demo data, you’ll have the entire content in your installation.
Unfortunately, we don’t keep tracks of other users’ websites, so we can’t help you with this information.
Best,
Elated
How can we update the WPBakery (Visual Composer) Page Builder plugin that was bundled with the theme? There is no license key for that.
Hi,
There is no need to activate plugins that came bundled within our themes, such as WPBakery page builder. Here you could find more about it https://elated.ticksy.com/article/10866 If you already updated our theme, then just follow instructions from here to update WPbakery plugin.
How to upgrade Visual Composer plugin to latest version?
You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
If you want to do manual upgrade, you can locate Visual Composer plugin here: sweettooth.zip > sweettooth> plugins > js_composer.zipBest, Elated
Sorry, but these instructions are still a bit unclear.
“4. Install the plugin and then activate it.” Install the plugin … from where?
ALSO is it necessary to have an active support subscription on the Theme in order for all of this to work?
Hi,
Just follow message from dashboard https://www.screencast.com/t/tX5q9cEJ0 Feel free to reach our support team at https://elated.ticksy.com/ and include your site URL with wp-admin access if you need any further help. No, it’s not needed to have support in order to do updates of our theme and plugins.
Best, Elated
“ALSO is it necessary to have an active support subscription on the Theme in order for all of this to work?”
What I am really asking is this: In order to access the latest version of the plugin, we need to first update to the latest version of the theme. Correct?
So if the license for this theme has expired, we cannot access theme updates OR Visual Composer updates. Correct? (unless we purchase a separate license?)
Hi,
No. To update our theme to latest version, you don’t need to have active support. And when you update the theme, you could easily update included plugins. Any update, theme or plugins is free and doesn’t require support. You just need to have theme purchased once.
best, Elated
So you are saying that when we purchase the theme, updates are valid for life for BOTH the theme AND the VC plugin? No license activation key required?
Yes
Hello,
Could you please tell me how I can completely disable the hover effect on the shop page? Thanks in advance for your time.
Hello,
Try to add this part of code:
ul.products>.product .eltdf-pl-inner .eltdf-pl-text {
background-color: transparent!important;}in Custom Css to remove hover effet with bg color changing.
Best,
Elated
That worked, thanks a lot.
Glad to hear this. Thank you for the update!
Is there an option to allow users to sign up to our email list?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Sharing a post from the Blog doesnt show the Image on Newsfeed …
Hello,
On what social network you want your posts to be shared and please give us example of any blog post, so we can test this on our side. Thank you.
Elated
