23251 comments found.
Dear Admin I installed shop 1 demo, in the header there is a text “Call us now ….”
Firstly, I would like to change it into a picture and show in computer and ipad mode. Because it can only appear in computer mode now.
Secondly, I would like to show it in the footer of mobile mode only. Please show me how to do it. Thank you very much.
Hi,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on IPad after removing the browser cache.
@media (max-width: 991px){
#header .header-contact {
display: inline-block !important;
}
}
2. You can use it in the Footer as well, Just go to Appearance >> Widgets >> Footer Widget and use the Custom HTML Widget in it and Paste the code in it and save changes and check your site after removing the browser cache. But it will also show on the Desktop version as well, so you have to hide it on the Desktop version by using Custom CSS again.
If you will find any issue then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you and then provide you the solution.
Thanks.
Hi, I have two questions,
1. when I import the shopdemo2, I cant find the footer. there’s empty there.
2. how can i close the pop up subscribe form?>
Hi,
1. The footer in Shop Demo 2 is made using Block, Please go to WP-Dashboard >> Blocks and you will find the Footer block there so just quick edit it and copy the Block slug name and then go to Appearance >> Widgets and edit the Footer Widget 1 and use Porto Block Widget in it and paste the block slug name in it that you already copied by editing footer block and save changes and check your site after removing the browser cache.
2. Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.
Thanks.
Hi, I follow your guide, but these content only show on the left side in the footer. and is the shop demo 1 as the same as the demo2?
Hi,
This is because you have not properly set the Footer Layout from Appearance >> Theme Options >> Footer >> Footer Type, Please set the Footer layout from there and save change, hope your issue will solve if not then please contact us through our support system we will check and solve it for you.
Thanks.
What Google Map API key should be used in Porto?
Hi,
The issue you are facing and also every customer is/will face because of the Google updated its policy regarding Google Maps API, Now you and every Customer have to Create his/her own API key for Google Maps by going here: https://developers.google.com/maps/documentation/javascript/get-api-key
and paste that API key to Appearance >> Theme Options >> General >> Google Map API and save changes and check your site after removing the browser cache, your issue will resolve.
Thanks.
Yes, well aware of Google actions. Was just asking ‘cause search gave me couple of API keys here. The one that works is exeeding limits. Have my own too, no problem, thanks.
Sound’s Great! That you have managed to solve it.
it would seem that with porto v4.8.x the option in VC for rows: Row stretch messes up the pages if its not on default setting.
Hi,
I have just tested the Option with the latest theme 4.8.1 with the latest WP Bakery and do not find this issue, Options for Row Stretch works perfectly fine at my end, Can you please make sure that you are using the latest plugins as well and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
@mirkorau
Remove your Theme License and save, re-add and save.
Hi,
Thanks for helping other Customers 
Hope your solution will help lot of other Customers as well.
hi,
i have not updated the theme yet seem to be to many problems for some users and to remove the Automatic update why? is very time consuming ftp and so on.. most of the themes have auto update!
Sorry, our support team was a bit confused. Porto also works with automatic update.
Hi, why does no theme update of porto work automatically? I always have to do it via ftp because I always get the error message: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. I work with a lot of themes, but yours is the only one with that issue? When will you fix it?
Hi,
We have removed the automatic Theme update from the theme so you have to manually update the theme. Please update the theme via CPanel by following the steps listed below hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will update the theme for you but after extending your support extension because your 6 months of support period is expired from 22/10/2016. According to Envato support policy, renewing support is required for further support.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Thanks for your understand.
Ok, it’s a pity that you removed the automatic Theme update. In my opinion a modern premium theme should be able to update automatically. It takes too much time to do it always manually with the steps you wrote… So I have to switch in future to another theme. Thanks for the quick reply…
Sorry, our support team was a bit confused. Porto also works with automatic update. If you get any problems with it, please send us your site access through support system.
Thx, but I don’t wanna pay to renew a support for a technical issue from your site. As I said the failure message is always PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Hi,
Please contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.
Thanks.
Update: 4.8.1 Button Color is missing :cry:
Color/background color of buttons no longer works. This is now transparent. Please fix this, thank you.
[vc_btn title="Google" color="primary" size="lg" align="center" i_icon_fontawesome="fa fa-shopping-cart" css_animation="appear" add_icon="true" link="url:https%3A%2F%2Fgoogle.com||target:%20_blank|"]
Hi,
I have just tested the latest theme at my end and do not find this issue, I think you are facing an issue because of the Cache on your site, Please check your site after removing the Server, site and browser cache. Hope you will not find an issue. If yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 12/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sorry it was my fault. -> Optimize Visual Composer & Shortcodes
Sound’s Great!
That your issue is resolved now.
problem settled
Sound’s Great!
Hello, as i have seen also thers have issues with permissions when porto is extracted directly into server and same I have. Folders get 777 and files 666 which makes many wierd issues in site.
So i contacted server techs to check if something could be changed in server to make sure that correct permissions 755 and 644 was used when zipped package was extracted.
Here is the answer: The default permissions for files and folders on the server are – 755 and 644. If after extracting a backup the files/folders have different permissions, this is because they were archived with such permissions.
Hi,
Can you please check it again with the latest release 4.8.1 hope you will not find this issue any more.
Thanks.
Sorry, just did a test with 4.8.1 but it is still the same. All folders get 777 and files 666 permissions. Works ok with FTP but not with server direct extraction.
Hi,
Can you please send us site login details through our support system so we will check and solve the issue.
Thanks.
Issue is already solved.. I am just thinking for future releases that it would be great if it was working with correct permissions.
Hi,
Sure, We will look through it in future coming updates of the theme.
Thanks.
Hi, The new theme options is a very small area and difficult to maintain. In some sections you need to scroll endless to view all options…. You loose completely the overview and all previews of layouts are very tiny. Isn’t it possible to just put the header-builder into the customizer and leave the rest in the previous Theme Option page. Also it loads very slow and the header builder isn’t even working correct – all header elements are just white and don’t show their description.
I think it’s a terrible idea to do it like this….
Hi,
We have released the new version 4.8.1 just now and in it we have added availability to switch into original theme options panel. You can use both new live panel and original panel as your choice.
Thanks.
Hello,
Is it possible to add custom buttons near to the product image in text area (under the price) with woocommerce mode?
Thanks Regards
Hi,
The Text area under the price on single product page is the Short Description Area, and if you want to add the button there just copy and paste the below given code to Product Short Description are by editing the product and save changes and check your site after removing the browser cache.
[vc_row][vc_column][vc_btn title="WooCommerce Button" link="url:%23|||"][/vc_column][/vc_row]
Thanks.
Latest update also broke my site, now stuck in a loading loop on public facing site. Going back to old version until this is fixed as there is CLEARLY something wrong given all the comments. It’s ridiculous to fall back saying “we’ve tested it” when so many people are having problems.
Hi,
Can you please contact us through our support system with your site WP Admin Login and Cpanel Login details so we will check update the theme for you on your site and solve the issue for you and provide you the complete solution.
Thanks.
Do you have any add-in mobile Floating bottom “CART, ‘CHECKOUT’ menu bar? Just Like Revo and Ciya Shop theme. Plz I am interested to purchase if this feature you have.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can check the Complete Theme Functionality on our Live Demos here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Can i back to old Porto Theme options . Thank you !
Hi,
Sorry for the Inconvenience, We have split the Theme Options because we have introduced the new Feature in the theme named “Header Builder” and we have also make it possible to the Customers that to see Live when changes setting from Theme Options as we have put the Theme Options into Customize. It is the demand of the Situation.
And I am forwarding your suggestion as a feature request to the development department that “add a feature “Change back to old theme options panel” link” for the Customers those want to use the old Panel. Hopefully, they will look through it.
Thanks.
@MhendiZ – Have you uploaded/installed directly using CPanel? If you upload a zipped file using ie. CPanel and extract it there you can get all folder permissions set wrong. Better delete porto install and upload/install using wordpress theme installer or ftp.
Hi,
Thanks @metuza for helping other Customers
i am using cxs on my server.
after update show me error.
“World writeable directory” for all folder in porto. why did this happen? What should we do?
all folders in porto “777” php, js, css files “666”
Why? it s your fail or me? What should we do?
Hi,
This is basically the file permission issue from your server, Your server allows Permission to all files as “World writeable directory”, Please contact with your hosting provider and ask your hosting provider to fix this permission issue for you on your account and then again update the theme hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
@metuza thanks
i was uploaded with chrome.
Sound’s Great!
@metuza will Love to hear that.
Hi I have a problem with Google Console, the sitemap is not completed, there are error in category field. Index report said that e.g. https://www.electroavenida.com/category/iluminacion-led/ has a no index tag, and it is not possible, in all in one seo plugin i did not set that. The same problem appear in product category, and product tag.
Hi,
Please read and follow the instructions written in the below given docs hope it will help you in solving your issue.
1. http://webenso.com/all-in-one-seo-noindex-tags/
2. https://moz.com/community/q/how-to-change-noindex-to-index
3. https://pepperlandmarketing.com/blog/google-search-console-errors/Or you can use Yoast SEO plugin as well, Please contact with Yoast SEO Plugin support they will guide you more better about it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, ALL in ONE SEO Pack told me the problem is the theme, there is an error when i set a dinamic sitempap generation option. I tried disabling the rest of the plugins but the error is. I set up the AIOSP in other theme and it works. I inform it to you to let you know the issue. Thanks!
Hi,
We have not tested “ALL in ONE SEO” so we are unable to provide you the suggestion for that as this is the third party plugin and requires Customization that is why I suggested you to use Yoast SEO plugin.
Thanks.
Just updated all my sites and 3 of them (not using wide menu) works just nice. But my main site which use wide menu settings get the menu popping out from everywhere during pageload, then when page is fully loaded it closes back to normal again after a short sec.
Also container width and menu popup width was totally wild but after i saved container width at 1000 and then back to my normal 1280 the width went back to normal.
But you really need to look at the menu poping up like a long vertical row during pageload.
Rune
There is also some PHP notices and warnings like these: [01-Nov-2018 22:44:46 UTC] PHP Notice: A non well formed numeric value encountered in /themes/porto/style.php on line 4226 [01-Nov-2018 22:48:14 UTC] PHP Notice: Trying to get property ‘post_content’ of non-object in /themes/porto/inc/admin/theme_options/save_settings.php on line 128
They are filling up hundreds of lines in debug-log.
Hi,
Can you please check our Live Demos here:
1. https://www.portotheme.com/wordpress/porto/shop2/
2. https://www.portotheme.com/wordpress/porto/shop3/
3. https://www.portotheme.com/wordpress/porto/shop4/
4. https://www.portotheme.com/wordpress/porto/shop5/Latest Theme Version 4.8 is Installed with latest Plugins and there is no issue like you mention “the menu popping out from everywhere during pageload”.
I think you were facing just the cache issue nothing else on your site. Otherwise, the issue must be on our Live site and I also tested the theme now at my end too and do not find this issue.
And regarding PHP Notices, Please once check your site after deactivating all the third party plugins and activating all the theme required/recommended plugins and check your site after removing the browser cache otherwise please contact us through our support system with your site WP Admin and Cpanel or FTP Login details so we will check it for you.
Thanks.
Hello.. Yes as always all cache deleted and tests has been done in staging site also, multiple installs and multiple browsers.
The menus in your demo sites is to small thats why you do not have any issues, all the small menus in my sites also works perfect.
But when menus has full width and columns in 2 rows then the second row alone is opening during page load, not the entire menu. Tested in 2 installs now.
You can see it here: www.arctic-fritid.no there you will see that only the second row from menu FRILUFTSLIV is poping down from header during page load.
So you just have to make a bigger full width menu in your test site to see the issue.
I have fixed the PHP notices in my site. You had some undefined indexes and some typing errors around. The char ” ; ” was misplaced several places in /themes/porto/style.php
Hi,
Sound’s Great!
That you have managed to solve your issue by yourself .
Sorry, but none of the issues are solved?? I had solved the PHP notices but they are all back again with latest 4.8.1 update.
The menu issue is still the same and i was able to force the same issue in your demo after several attempts by forcing a page refresh the hard way. So it seems like in a heavy site menu is loaded as not wide so you get all columns in one vertical row.
Also we have the following JS warning (also in your demos): Source map error: request failed with status 404 Resource URL: https://www.arctic-fritid.no/wp-content/themes/porto/js/popper.min.js?ver=4.8 Source Map URL: popper.min.js.map
Ok, after going deeper into porto CSS i did find the issues. Porto is using CSS to hide the menu popups above the header like this:
.mega-menu .popup { top: -2000px; }
And because my menus is very big they did appear 500px below header. So by changing the CSS like this:
.mega-menu .popup { top: -3000px; }
The issue is solved. So please add this fix to your theme.css
Hi,
Sound’s Great! And Sure we will look through it in future coming updates of the theme.
I updated to 4.8 and it ruined my site. How can I go back to 4.7.2 or 4.7.3?
Hi,
We have tested the latest Theme and do not find an issue, The issue in only on your site and it may be because of the third party plugin confliction or the cache issue, or maybe you have not updated the theme properly, Please update the theme via CPanel by following the steps listed below hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will update the theme for you but after extending your support extension because your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
And if you want to Roll Back you can ask your hosting provider to run the backup for you.
Thanks for your understand.
