23243 comments found.
Hi, how do I modify the hover effect of products in category page?
Hi,
There are two options to show the products in the category pages and you can choose/select one of the options from those two options as per your requirements from Appearance >> Theme Options >> WooCommerce >> Product Archive, (Category View Type).
Thanks.
Oh, sorry, my bad, I mean the css code of hover effect (for example, box-shadow), I can’t find them in any theme files.
Hi,
Can you please share our Lice site URL so we can check and provide you the exact CSS code for your site.
Thanks.
This is my site: https://www.channalinflatables.es
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value as per your requirements.
ul.products li.product-col:hover .product-inner {
box-shadow: 0 5px 35px 0px rgba(0,0,0,0.1) !important;
}
Thanks.
How do I disable the initial Porto pop-ad when you open the page?
Hi,
Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.
Thanks.
Hello. Could you share Porto German Language Files? I couldn’t find de_DE.po files in language folder.
Hi,
Please download the latest Theme language Translation files attached below and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the language from there as well and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/jxenxf8yvh9v9x0/porto-de_DE.mo?dl=0https://www.dropbox.com/s/6ukvpzxocfd1uvy/porto-de_DE.po?dl=0
Thanks.
After updating Version 4.8.2. All of my product’s thumbnail images are gone on the product page.
Hi,
It look likes the third party plugin Confliction issue, Can you please try once after deactivating your site all the third party plugins and check your site after removing the browser cache hope you will not find this issue and if yes then we have to debug your site but before that you have to purchase the support extension because your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, how do I resolve these issues https://prnt.sc/lee0wu https://prnt.sc/lee1lk Thanks.
Hi,
Please update your theme to the latest version and also the theme required/recommended plugins and then check your site after removing the browser cache your issue will solve.
Thanks.
Hi, I have problem with interactive baner after update to Porto 4.8.2 baner becomes smaller Please look https://outdoorsauna.org/ . Porto 4.7.3 – https://baltresto.com/ Same problem exist if I make Banner Wrapper – boxed and Page Content Wrapper – boxed on your clean Porto 4.8.2 Header Type 2 – https://holzbadezuber.com/
Hi,
We have tested it at our end and do not able to duplicate the same issue at our end I think it is the issue on your site only, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you and provide you the solution as well.
Thanks.
I installed an instance This code was already used in a .org and then deleted it and re installed under a .com same domain different .og/com and I am not able to activate the theme now. please help – Thanks
Hi,
Please contact us through our support system with your product purchase code so we will verify and reset it for you.
Thanks.
After latest update, my website is blank, backpanel is working.
Hi,
Please contact us through our support system with your site WP Admin Login details and CPanel Login details so we will check and solve it for you.
Thanks.
Hello,
Super nice job on this theme.
I’m getting an error where the demo rev sliver is not found. I went to Rev Slider settings to see if I could import it from there but the template files don’t seem to contain any slider templates to import. I’m probably misunderstanding.
Here is the error:
Revolution Slider Error: Slider with alias home-classic-video not found. Maybe you mean: ‘full-width-slider’
Hi,
Please contact us through our support system so we will provide you the particular Demo of the Slider Revolution then you just have to Import it on your site.
Thanks.
Please check this url : https://store-staging.s4681ntz-liquidwebsites.com/men/
You will find a suit image below the banner directly
I set an image custom link from the visual composer to google.com Inspect elment to check that
link is not clickable except for the edge of the image
Any idea how to fix this ?
Hi,
I have just tested your site at my end and it works perfectly fine at my end please see the small video clip of your site: https://www.dropbox.com/s/pa2olhn0aglyxk4/1.mp4?dl=0
It must be the cache issue at your end so please check your site after removing the browser cache. Hope you will not find this issue.
Thanks.
Hello,
I want to ask about Porto Shop 1 Demo.
There are 4 products are listing under Featured Items. It’ s slider.
I want 2 products with bigger images and with grid style not slider. Is it possible? For example: 2 columns x 10 lines.
Also, there is different columns mode variations in category pages which is between 3 and 8. “2” is possible?
Thanks
Hi,
1. That section is coming from the Porto Featured Products WP Bakery element so just edit it and you will find an option view mode set as “Slider” so change it to “Grid” and also under it you will find an option for Column, so you can set the column as well as per your requirements.
2. Yes, you can set the 2 coulmns for category pages from Theme Options >> Woocommerce >> Product Archive >> Set the Category Product Columns.
Thanks.
If you want to buy your theme beautiful, please prepare a jewel demo.
Hi,
Thanks for notifying this to us, I am forwarding this to the Management Department and they will talk to Envato and will take the strict and legal action against them asap.
Thanks.
Dear Admin I installed shop 1 demo, in the header there is a text “Call us now ….”
Firstly, I would like to change it into a picture and show in computer and ipad mode. Because it can only appear in computer mode now.
Secondly, I would like to show it in the footer of mobile mode only. Please show me how to do it. Thank you very much.
Hi,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on IPad after removing the browser cache.
@media (max-width: 991px){
#header .header-contact {
display: inline-block !important;
}
}
2. You can use it in the Footer as well, Just go to Appearance >> Widgets >> Footer Widget and use the Custom HTML Widget in it and Paste the code in it and save changes and check your site after removing the browser cache. But it will also show on the Desktop version as well, so you have to hide it on the Desktop version by using Custom CSS again.
If you will find any issue then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you and then provide you the solution.
Thanks.
Hi, I have two questions,
1. when I import the shopdemo2, I cant find the footer. there’s empty there.
2. how can i close the pop up subscribe form?>
Hi,
1. The footer in Shop Demo 2 is made using Block, Please go to WP-Dashboard >> Blocks and you will find the Footer block there so just quick edit it and copy the Block slug name and then go to Appearance >> Widgets and edit the Footer Widget 1 and use Porto Block Widget in it and paste the block slug name in it that you already copied by editing footer block and save changes and check your site after removing the browser cache.
2. Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.
Thanks.
Hi, I follow your guide, but these content only show on the left side in the footer. and is the shop demo 1 as the same as the demo2?
Hi,
This is because you have not properly set the Footer Layout from Appearance >> Theme Options >> Footer >> Footer Type, Please set the Footer layout from there and save change, hope your issue will solve if not then please contact us through our support system we will check and solve it for you.
Thanks.
What Google Map API key should be used in Porto?
Hi,
The issue you are facing and also every customer is/will face because of the Google updated its policy regarding Google Maps API, Now you and every Customer have to Create his/her own API key for Google Maps by going here: https://developers.google.com/maps/documentation/javascript/get-api-key
and paste that API key to Appearance >> Theme Options >> General >> Google Map API and save changes and check your site after removing the browser cache, your issue will resolve.
Thanks.
Yes, well aware of Google actions. Was just asking ‘cause search gave me couple of API keys here. The one that works is exeeding limits. Have my own too, no problem, thanks.
Sound’s Great! That you have managed to solve it.
it would seem that with porto v4.8.x the option in VC for rows: Row stretch messes up the pages if its not on default setting.
Hi,
I have just tested the Option with the latest theme 4.8.1 with the latest WP Bakery and do not find this issue, Options for Row Stretch works perfectly fine at my end, Can you please make sure that you are using the latest plugins as well and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
@mirkorau
Remove your Theme License and save, re-add and save.
Hi,
Thanks for helping other Customers 
Hope your solution will help lot of other Customers as well.
hi,
i have not updated the theme yet seem to be to many problems for some users and to remove the Automatic update why? is very time consuming ftp and so on.. most of the themes have auto update!
Sorry, our support team was a bit confused. Porto also works with automatic update.
Hi, why does no theme update of porto work automatically? I always have to do it via ftp because I always get the error message: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. I work with a lot of themes, but yours is the only one with that issue? When will you fix it?
Hi,
We have removed the automatic Theme update from the theme so you have to manually update the theme. Please update the theme via CPanel by following the steps listed below hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will update the theme for you but after extending your support extension because your 6 months of support period is expired from 22/10/2016. According to Envato support policy, renewing support is required for further support.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Thanks for your understand.
Ok, it’s a pity that you removed the automatic Theme update. In my opinion a modern premium theme should be able to update automatically. It takes too much time to do it always manually with the steps you wrote… So I have to switch in future to another theme. Thanks for the quick reply…
Sorry, our support team was a bit confused. Porto also works with automatic update. If you get any problems with it, please send us your site access through support system.
Thx, but I don’t wanna pay to renew a support for a technical issue from your site. As I said the failure message is always PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Hi,
Please contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.
Thanks.
Update: 4.8.1 Button Color is missing :cry:
Color/background color of buttons no longer works. This is now transparent. Please fix this, thank you.
[vc_btn title="Google" color="primary" size="lg" align="center" i_icon_fontawesome="fa fa-shopping-cart" css_animation="appear" add_icon="true" link="url:https%3A%2F%2Fgoogle.com||target:%20_blank|"]
Hi,
I have just tested the latest theme at my end and do not find this issue, I think you are facing an issue because of the Cache on your site, Please check your site after removing the Server, site and browser cache. Hope you will not find an issue. If yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 12/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sorry it was my fault. -> Optimize Visual Composer & Shortcodes
Sound’s Great!
That your issue is resolved now.
