Hi,

Please go to WP-Dashboard >> Setting >> General and make sure that you have set the Site URL as https because your site is https, and save changes and check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.

Thanks for your interest in Porto.

Of course Porto supports RTL.

Hi, thanks for using Porto.

Can you please contact us through support system with your site credentials? https://portotheme.com/support

Regards, P-THEMES

Hi, for this cyber week only.

Hi,

Sorry to say that but this is not the bug, It the feature/functionality you want is not included in the theme and it is beyond the original features, style, and functionality described on the item page. So this Could be achieved via customization.

I am forwarding this to the development department to look through it in next coming updates of the theme.

Thanks.

Hi,

I think you are uploading the complete downloaded package of the Theme that is why you are facing this issue, So please extract the Theme on your Computer that you downloaded from the Envato and you will find Theme files folder when you will extract the theme and then inside Theme files folder you will find porto.zip so this the actual Theme.

Then please make sure that your server requirements must meet the latest Theme minimum requirements as given in the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

And finally, follow the steps showing in the Complete Installation Guide of Porto WordPress here and Install the Theme: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope you will not find an issue and if yes then please provide me the site WP Admin and Cpanel Login details so I’ll Install the Theme for you on your site.

Thanks. Have a great day .

hi i have installed theme with out demo content. now i want to choose demo content how its possible? please help me

Hi,

Please see the Complete Video Installation Guide of Porto WordPress again, In which we also show how to Import Demo Content: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

And follow the steps as showing in the Video Installation Guide.

Otherwise, contact us through our support system with your site WP Admin Login details and also tell us which Demo you want to Import so we will Import the particular Demo for you on your site.

Thanks.

Hi,

You can use any of our Pre-Built Shop Demo for your jewelry shopping(woocommerce) website, You can check here: https://www.portotheme.com/wordpress/porto_landing/#shop

Thanks.

Hi,

Please use the Child Theme for saving your Customization in the Theme after update of the Theme.

How to Generate/Create Child Theme

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

And after generating/creating Child Theme please go to wp-content/themes/porto-child and create same directories hierarchy as in the Parent Theme by creating folders of the same name.

And then finally copy the particular PHP file from the Parent Theme to Child Theme on the Same path in the same directory and change/customize the code in the particular file in the child theme. You will not lose it ever when you will update the theme.

Hope this helps.

Thanks.

Feature request: at product archive, when you click a product’s photo or title, open the quick view instead of the full product.

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

Please read and follow the instructions given in the theme documentation about the site speed up: https://www.portotheme.com/wordpress/porto/documentation/?s=speed

OR

This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched. IDX and IMPress just add more load to the page speeds.

You will need to optimize certain aspects of the Website in order to optimize the page load speeds.

You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF

And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/

First of all, you need to optimize all the images, you can use this plugin, which takes care of this: https://wordpress.org/plugins/ewww-image-optimizer/

For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard

If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.

As a last resort, you can use a CDN Service.

There’s Free one: https://www.cloudflare.com/
Or Paid ones (generally costs less than $5 a month): https://www.stackpath.com/services/content-delivery-network-cdn/ https://bunnycdn.com/
Further, this is the best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1

Some helpful docs:

https://wpfixit.com/why-is-woocommerce-so-slow/
https://gist.github.com/DevinWalker/7621777
https://woocommerce.com/posts/woocommerce-site-slow-fixes/
https://wp-rocket.me/blog/7-effective-ways-fix-slow-woocommerce-store

Hope this helps.

Thanks Have a nice day

Hi,

First of all thanks for showing your interest in Porto WordPress.

The Porto WordPress Theme is already on Sale 50% OFF, Hurry up and grab it as many as you can.

Thanks.

Hi,

Yes, If you set Shop page as Home Page then it will show shop and home both breadcrumbs in the breadcrumbs of the site so in order to remove any of them you have to use Custom CSS.

For removing Home from Breadcrumbs:

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.page-top ul.breadcrumb>li:first-child { display: none !important; }

For removing Shop from Breadcrumbs:

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.page-top ul.breadcrumb>li:nth-child(2) { display: none !important; }

Thanks.

Hi,

Please enable curl extension form server this will fix your issue. This extension is required for the registration process.

Or

The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

Otherwise please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.

Thanks.

Hi,

Can you please check here: https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2F

We have solved this issue in one of our last release versions.

Thanks.

HI,

Sorry to say that but this is not possible with out Customization, As these are the default Pre-Built Designs for Product Page of the theme and you can not change it directly.

And you can change the order of the product sections on single product page by using WooCommerce default hooks, please read and follow the instructions written in the below given docs:

1. https://www.cloudways.com/blog/reorder-content-on-woocommerce-single-product-page/
2. https://wisdmlabs.com/blog/reorder-content-woocommerce-product-page/
3. https://wpbackoffice.com/reorder-product-page-contents-woocommerce/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/10/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Product Inquiry Form in not the default functionality of the WooCommerce plugin but you can achieve it by using one of the extension of the WooCommerce: https://woocommerce.com/products/product-enquiry-form/

Or you can use any third party plugin listed below but at your own risk as we have not tested these plugins with the theme.

1. https://wordpress.org/plugins/product-enquiry-for-woocommerce/
2. https://wordpress.org/plugins/woo-product-enquiry/
3. https://wordpress.org/plugins/woocommerce-catalog-enquiry/

Thanks.

Hi,

This is actually the default functionality of the WooCommerce plugin, as, on sites that run WooCommerce, Cart Fragments is a script that uses Admin-Ajax to update the shopping cart without refreshing the webpage. However, this functionality may slow down the speed of your site or break caching on pages that may not require shopping cart information.

Please read and follow the instructions written in the below-given docs or also you can try the plugin for disabling it, link given in the below-given docs:

1. https://wpengine.com/support/how-to-disable-cart-fragments-for-woocommerce/
2. https://generatepress.com/forums/topic/suffix-wc-ajaxget_refreshed_fragments-in-url-loads-causing-pageload-delay/
3. https://docs.wp-rocket.me/article/999-disable-woocommerce-cart-fragments-ajax
4. https://gist.github.com/lukecav/81df17ceeeabc65942f2ed431bf4a235

Thanks.

Hi,

Sorry to say that but this is not possible to show the products in a table view on the shop page, you can show the products as a Grid or List view on the shop page using Porto WordPress and you can choose any one of those options from Appearance >> Theme Options >> WooCommerce >> Product Archive.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/08/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can Delete/Disable the custom post type like the portfolio, events and members from Appearance >> Theme Options and by going into the particular Post Type Theme Option like Member, Portfolio, Event and turn the Option of Particular Content Type Disabled. And there is no option in the Theme to hide the Block Custom Post Type but you can hide/remove it by editing the code in the theme core files so please contact us through our support system with your site WP and FTP Login details so we will check and sole it for you.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.