Hi ccristallo and thank you for interest!
Unfortunately we don’t have any reports for these plugins, maybe other users don’t use or everything is fine, in case test yourself and we confirm a refund if you have problems related to use these plugins in Uncode so you can test risk free.

Hello thanks for the replay. I read some comments about the integration of wishlist plugin but nobody talked about the icons. I need icon wishlist in the product page, so I wanted to know if it will be possibile to have a help from you to modify it after bought the theme. thanks so much

Hi ccristallo! Sorry I don’t know about these icons, anyway we cannot support customisations, this is also not part of the purchase policy: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
If you need features that are not part of the theme you can find here our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209

Hi kingofhoop! My bad the fix was introduced as filter for a testing period, to enable please paste this code in your child theme:

if ( !function_exists('uncode_no_bounce_body_class') ) :
add_filter('body_class', 'uncode_no_bounce_body_class');
function uncode_no_bounce_body_class($classes) {

    //No iOS bouncing workaround
    $classes[] = 'ilb-no-bounce';

    return $classes;
}
endif;//uncode_child_promo_body_class

Thank you. That fixed it.

Hi kingofhoop and thank you for confirm and sorry again for confusion! This will be part of next updates without the need to invoke the hook.

Hi RellsFargo! From here your website works pretty good: https://undsgn.d.pr/ifcI1r
Anyway please note.
1. You are using an heavy header created with Slider Revolution (in our Slides Scroll documentation we suggest not use extra plugins combined with Slides Scroll);
2. You have heavy images, for example this image is about 1mb while it can be saved aboout 400kb (http://saginvestmentgroup.com/wp-content/uploads/2018/08/Philadelphia-Skyline-sunset-R-Kennedy-2200x1237-2.jpg);
3. You have also extra plugins installed (like Layer Slider)
4. You have iframes, while in the documentation is reported too to not use iframes with Slides Scroll (https://undsgn.d.pr/01hKXm);
5. You can try to remove the opacity effect from Slides Scroll options;
I think you can reference to the Slides Scroll documentation with all the info and also suggestions how to properly setup the menu coloration: https://support.undsgn.com/hc/en-us/articles/115005344505
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi Aymericr7! No sorry this is not part of the Uncode options and there is not a quick code we can suggest to make this working.
PS: you can send this as suggestion for possible new theme updates: https://support.undsgn.com/hc/en-us/articles/213714949

Hi jason94024! What kind of video are you using (self-hosted, YouTube or Vimeo)? From a test here everything is working fine, anyway don’t worry. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately (include a link to your site and logins)! Thank you!
https://support.undsgn.com/hc

it is self hosted. I put in a request at support, thanks.

Hi jason94024 and thank you for confirm!

Is this a new installation without any plugins?

Yeah as standard.

Not sure to understand. Please note that searching on Google there is a platora of similar reports (not related to Uncode), this seems an issue of the WordPress installation itself: https://www.google.com/search?q=Failed+to+load+plugin:+media+from+url+wp-includes/js/tinymce/plugins/media/plugin.min.js&ie=UTF-8&oe=UTF-8
Anyway if this is a new installation please use the dedicated Help Center to report possible issue, thank you!

Hi! Not sure to understand what you mean without a check to your site but this is exactly how the Async are supposed to work: you first have a small version of the image and when the image is loaded you have the final hires version. If you are using WP Rocket be sure to exclude the reported files: https://support.undsgn.com/hc/articles/115004168269

In the previous version, there was a patch for async image and with wp-rocket: https://support.undsgn.com/hc/en-us/articles/214092169

In the current version 1.9.2 I don’t find the patch in the file: uncode/core/inc/adaptive-images.php

Hello,
patches are necessary before updating. Once an update has released previous patches are included in the new update itself. Could you show us your site please?

Thank you in advance, vest

Hi gaglain! Sincerely I don’t know if IFTTT is supported by the WPBakery Page Builder module, anyway you can try to paste this code to fix the image that exceed (note that the problem is that this image has a width code applied, that is really wrong https://undsgn.d.pr/WhU7wG):

.post-content .isotope-container img {
    max-width: 100% !important;
}

Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Thanks it works !

Thank you for confirm!

Here you are: https://support.undsgn.com/hc/en-us

Already bought the plugin twice, can’t keep buying support…

Please note that support expiration is not our rule but the official Envato terms for support you have accepted when you have bought the theme. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. Moreover you can understand that we cannot provide private support, otherwise other 40.000+ users should expect the same. We are happy to help here if questions are limited and relative to something we can help without the need to access an installation.

Hi sachinmunot! You reported yesterday and we showed where it should appear (https://themeforest.net/comments/20917967), it seems you have some server problems if you have all these problems now but we cannot help better without the possibility to access your site.
If you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can access your site and support the solution privately! Thank you!
https://support.undsgn.com/hc

i am not able to see theme panel

Once again please open a private ticket so we can check, we cannot help if we don’t have other similar reports, if this is an issue of the theme here you should read thousand of similar messages. It seems you have some server issue or installation problems if nothing is working for you. Moreover you never reported these problems when you used our Help Center. Is this a new installation of Uncode?

Check the new code suggested above, it should work also outside the header (in the other pages you are not using an header, it’s just the first row of the page).

From quick inspection it seems to be working. Thank you for the swift responses and the temporary fix.

Yes this should work, thank you for note!

Pretty sure to understand but here you have the icon that is an element, so to have this style you need to use the module: https://undsgn.d.pr/1kSOTU
Here for example is not correct that you insert the text in the List module, you should enter the paragraph in a separate Text module: https://undsgn.d.pr/efHxzl

Is there not a way to add some styling so that paragraphs can be placed into the list element either side of the list/bullet points? Other wise its very awkward and messy https://www.cas-ukcn.com/wp-content/uploads/2018/11/Screen-Shot-2018-11-29-at-18.19.25.png

Sorry for being picky but if this can be achieved it just makes things easier when using simple paragraphs with no styling. Workflow is so much quicker also and editing in future easier to find. All round would be so much easier if it can be achieved

Hi paxeld! If you refer to a manual modification you have the file with head here: https://undsgn.d.pr/Mf3UEO
Otherwise there are also a few plugins that do this for you, if I’m not wrong this one: https://wordpress.org/plugins/insert-headers-and-footers/
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi geoffneck! No it’s really not common for a site to have different menu styles, this is not a common web pattern and there is not a build-in option. In case open a private ticket so developers can suggest a code trick.

You have but you have also a minify plugin that generate the issue (https://undsgn.d.pr/3CqKdk).
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

No need, thank you! apparently Autoptimize was causing issues with my Menu. It seems Optimising Javascript was effecting the display of the Menu, I can shortlist the Javascript, what would the JS script be for the menu though?

Hi, please check here the files you need to exclude: https://support.undsgn.com/hc/en-us/articles/115004168269

Hi rvalenta! Do you refer to Slides Scroll? At the very bottom of the Slides Scroll options there is a “Disable on Mobile”: https://support.undsgn.com/hc/en-us/articles/115005344505#&gid=1&pid=1
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

my footer also hide and widegst are not added why?

WPBakery Page Builder menu not displaying the general setting why??

Hi sachinmunot! Did you installed something? It seems odd that a theme broke without any action. The only possible reasons (and anyway related to some modifications) is that you are not compliant with the Server Requirements and specifically with the Max Input Vars: https://support.undsgn.com/hc/articles/214000785
This is a screenshot of the location of General Settings: https://undsgn.d.pr/hyNol1
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi, not sure to understand without a link to your installation, from here when you use the Off-Canvas the footer is inside the menu on desktop and under contents on mobile: https://undsgn.com/uncode/homepages/creative-corporation/

Hi! This is really odd, if this is a theme problem here you should I see thousand of similar messages. Have you installed something recently? Have you tried deactivating extra plugins? Have you tested another browser (for example Safari or Firefox)? In case please upload a screenshot with Chrome developers tools opened so we can check if there are some errors.

Thanks for a quick reply. I appreciate it. Here is the shreenshot https://ibb.co/Tg5LFFY I am clicking on “Visual” and “Text” but nothing is showing. Since the featured images are not shown in the frontend I wanted to check what is going in the backend, but then I ran into this issue.

If you confirm you have not installed new extra plugins, it seems your host modified something with SSL certificate. Note on the right you have incorrect URL with 20%/20%. On Google I found this topic (not related to Uncode) very similar to your issue: https://xtemos.com/forums/topic/wp-bakery-page-builder-not-working/
Just to test you can activate the native WP theme and test, you’ll have the same problem.

Hi, with the Off-Canvas menu the footer socials are inside the menu on desktop so it’s not supposed to be visible (https://undsgn.d.pr/Tz3yHi). Try to paste this code but I’m not sure it will help also with Slides Scroll:

@media (min-width: 960px){
.site-footer .footer-last.desktop-hidden{
display: block !important;
}
} 

Thank you!

Hi and thank you for confirm!