2363 comments found.
Any schedule for wordpress 5.0 support?
Hi dennis5495!
We just issued an update of Ark, so I would recommend you to install it and you will be fine 
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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hello..
can you repair such kind of errors? (from a post) https://prnt.sc/lrfb12
Hey!
please open a ticket and we will take a look!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Can any body help me to create a mega menu on ark theme?
Hi Riaz!
We are allowed to provide support only to users with “purchased” and “supported” flags next to their name. Please try asking again once you obtain access to such user account.
Thanks and cheers!
Can any body use mega menu feature without purchasing your theme?. I am working for my client and he already has purchased and using this theme. If you guys can not provide support then you can make your documentation more clear to understand what you have included in your theme. thanks
Hi riaz-1!
We are allowed to provide support only to users with “purchased” and “supported” flags next to their name. Please try asking again once you obtain access to such user account.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
can you build my theme like http://arktheme.com/ ? i want same website like arktheme.com with this theme
Hi mukul6803!
Yes, of course, if you are interested in the custom work, please contact us through http://arktheme.com/hire-us and we can discuss your offer more closely
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello team, thanks for that great theme, I bought it twice and recommended it to several people! Unfortunately I encounter some troubles. I tried everything I could to figure it out, without success. I need your help on that situation because I am sure that the problem comes from the theme: one click, one 503 error. My website is not accessible for 15 or 20 min, each time I am trying to update my homepage. I checked with my hosting provider, the website makes too many requests on the server so the mitigation system starts. —> I erased all of my website to start over, new database, new ftp files: same problem. I tried to recreate it locally from 0 with MAMP and then migrated it online: same problem. I am sorry but this is more than annoying. I tried to reach you on Facebook because somebody had the same problem a long time ago, but no answer. Before renewing my support subscription, I want to be sure that you’ll take that case seriously, because this is not normal. I’ve never had that type of problem and I work on a lot of website with Wordpress, with the same hosting provider. I hope you’ll answer me… Caroline
Hi CaroPRO2!
This is a server related issue. We introduced a new way of saving, which is actually by-passing whole WordPress and should eliminate all hosting tweaks.
You can see this option under WP Admin -> Ark -> Theme Options -> Performance -> Builder Settings “Save builder content without any WordPress hooks”.
If you activate this option, it should be better. Other than that, we can only recommend you to migrate to a different hosting provider.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hey, Thanks, I tried that several times but the problem is still the same, with or without that option activated. My hosting provider is one the best that exists and I am running more than 10 websites with it: I have never had that kind of problem. They checked what’s going on and it is not on their servers. The problem comes from my website (only one and unique page), something else is wrong. I don’t have this problem with the Twenty Seventeen theme, so the problem comes from the theme!! Another idea? Thanks
Ok I think I probably found where the problem is from! I disable the Fresh builder Javascript cache… and no more 503 until now, just it takes a life to load the elements and display the backend. That could be a start to investigate more…
Hi CaroPRO2!
The disabling JS case is just a co-incidence. It actually makes the load on your server smaller.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hey, I love working on this theme. For a new project can I make a site with hotel/tour listings to be booked online? If yes, which plugins or features within this theme allow that? Thanks
Hi poolvillaresorts!
I’m glad, that you like our theme! I’m afraid, that this question is out of the scope of support, but if you wish, you can hire us for a consultation (http://arktheme.com/hire-us) and we can discuss the best structure of your project together.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
how do i display the templates like you do for your demos? multisite or subdomain?
Hi search-marketplace!
I’m afraid, that I wasn’t able to understand your question. Could you, please, re-phrase it, or provide screenshot, where do you mark the area you have on your mind?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
you display website demos, here http://arktheme.com/ The ones we can import and change. Here are 3 examples of those live demos
http://demo.arktheme.com/logistics/ http://demo.arktheme.com/cosmos/ http://main.arktheme.com/pages/business-pages/services/I would like to display my customized version of those templates, the same way you do. How do you do that with this theme? I see you are using a sub domain but different page URL’s. Can I display each template on it’s own page like you’re doing?
Hi search-marketplace!
These are demos, so you can simply install them from your Ark administration
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
cool. I see you are using a sub domain but different page URL’s. Can I display each template on it’s own page like you’re doing?
Hi search-marketplace!
Yes, but this require some WordPress know how, so if you do not know how to do this out of the box, then you can hire us
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I’m pretty sure I know what i’m doing.. I’m asking you if I can specifically display each customized theme by page. Is it necessary to use sub domain like you’re doing yourself? yes? no?
Hi search-marketplace!
Ok, I’m afraid, that I’m not able to understand what you would like to actually achieve. What o you mean by:
-customised theme
- display by page
?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
hi, how to set up an anchor from calltoaction section that will be leading to request form on another section?
Hi rabotyaev!
You can create the anchor by filling “ID” attribute in the Fresh Builder (custom.style tab). Then you can link to this anchor, like yoursite.com/#anchor.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello, I actived the license, but it says it’s only registered to localhost, not the domain it is actually running on. Can you help me out here?
Hi JackVa!
Yes, of course. Could you, please, open a support ticket?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi,
Great job guys, best theme i ever installed. One question, how can I modifiy the loading ?
Thx.
Hi 57tony1993!
I’m really happy, that you like Ark . If you mean the preloader, then it is currently not possible to modify it other than by writing a custom CSS. But you can enable/disable it in WP Admin -> Ark -> Theme Options
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Thx for answer.
I have another problem, my site often have 503 error, cause lot of requests (Pingdom says 65 requests on main page). How can I easily reduce them (already ticked everything in “Performance” tab) ?
Thx.
Hi 57tony1993!
I would start with installing autoptimize plugin, which can merge JS and CSS files together . Other than that, this topic is really wide and can’t be covered in one forum answer. So I would recommend you to google more about speed optimisation, or you can hire us and we can do the complete speed optimisation for you.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I’m working on my client website with this theme. I’ve a big problem. Page builder not working. I need quick solution. Showing this message but page builder not loading ever: (Re)building Fresh Builder cache for this computer. This can take upto 3 minutes on slower servers and usually happens only after installing/updating the theme or when using a new computer. Once built, everything will be much faster.
Hi m_h_r!
Please, post this ticket from account which has been used for purchasing this theme.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
could you tell me where i change the colour of the dropdown background and font?
Hi Jonesy!
You could change these via “Ark > Headers”. Around the color options there are those visual boxes and they have a pencil icon in their top right corner which you can use to adjust more things such as fonts.
Fonts are managed globally via “Ark > Theme Options” by the way.
Thanks and cheers!
thank you
Hey! Can the shop be made the main page?
Hi sb5885!
Yes, of course, you need to insert some WooCommerce elements on the main page and you are all set
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
hi, by mistake I deleted fresh framework plugin and now I have a broken site. Could you please assist urgently as there was a ton of work in there and it’s frustrating that I cant even install the plugin again as it’s giving me the message. “URL was not provided” Thanks
Hi poolvillaresorts!
Do not worry, you will not loose any work. Please delete the theme, plugin ark core and upload the theme again.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello,
I removed a box model background layer and somehow that made the theme disable certain things. I am no longer able to edit the general settings of certain sections or elements. Such as image/list/icons have not checked all of them yet.
I was wondering how to get this option back since it removed parts of the site and I have no clue why exactly.
With kind regards,
Hi eddiekempers!
Please open a ticket with your wp-login at http://arktheme.com/open-ticket and include your admin URL and steps how exactly we can reproduce this. Our devs will then help you.
Thanks and cheers!
Hello,
I want to make the logo on top and underneath it the menu like this
https://www.muhotels.com/jiaoxi/websev?lang=enHi tera_systems!
We have replied to the same question in our ticketing system, please look into your email to find the reply.
Thanks and cheers!
Good Morning
once again I came to kindly ask for the refund of my purchase. I want to remember that your theme has toppled my site, besides it is very hard and because of that, my site had a terrible experience. Your subject did not meet my expectations. with a lot of respect, but I do not want your theme
I have the full right to demand the return of my payment since the theme was not able to meet my needs since it caused the biggest mess on my site and for being very heavy.
so I am kindly and kindly requesting the return of my payment.
Thank you for understanding
Hi aldemifr!
yes, of course man! we just issued you the refund and wish you all the best!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello ! Is it possible to do conditional logic with your contact form ? (i.e if this checkbox is checked, then display that field) Thanks
Hi concilium!
This function is not implemented – it would be pretty hard to code it because of the robustness. However, you can add a JS code bounded to every element, so you can write this as your own custom javascript easily.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
HI! Looks like new google page speed algorythm rates your theme not very good at all https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Farktheme.com%2F&tab=mobile will you do some updates to fit its requirements? otherwise it may be bad for seo rankings of site!
Hi rabotyaev!
Arktheme.com is our sales page, 2 kilometers long, it never aims to gain any good pagespeed score, it aims to present you the features of Ark theme
Other than that, you can achieve 100 pagespeed score with Ark easily
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hey guys,
i bought a theme today and try to instal it through wordpress. I did it again and again maybe 10 times, and all the time i m getting this message:
Inactivity Timeout
Description: Too much time has passed without sending any data for document.
Can you please help me ASAP, i need to instal it and start work on it immediately, i have some deadlines 
Thank you Lucie
Hi again, i would like to valid a licence but system wrote me, key is not valid 
. Can you help me what is wrong? Thx
Hi Lucka,
sometimes it takes a few minutes for the license info to refresh. Try it now please. If it won’t help please contact us http://arktheme.com/open-ticket/ with your wp-login and we will test it.
Thanks and cheers!
Ahh, but it doesnt work all day. i already wrote you. Thank you for help
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