19044 comments found.
My clients site menu is no longer clickable for some users using the desktop version of chrome, any ideas on how to fix this?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Thanks for the response, I found the issue, it was the heatmap script.
Great, happy to hear that you’ve found it.
I still have the issue, I sent more information on the content form.
Ok, thanks.
Hi, I have 2 questions about the ‘Empty: Subpage without Header’ layout. 1. How can I get the menu icon on the left side instead of right? 2. How can I get the menu to slide out to cover the whole screen on mobile like https://www.sadiewilliams.co.uk Thanks
Hey,
1. You have to use custom css to move the menu icon.
2. We are sorry but we do not have such possibility included.
Best regards,
Muffin Group team
Hello, I changed the browser icon. I can see the new one on Chrome, but I can still see the “Be” icon on Safari. How can I fix it?
Hey,
please make sure, you set the favicon under BeTheme Options > Global > General section.
Best regards,
Muffin Group team
Hi there, i have bought the wrong theme is there any way to get a refund, i have not used it yet
Hey,
please send us private message via contact form on the right side at https://themeforest.net/user/muffingroup#contact so we can help you.
Best regards,
Muffin Group team
Where I can costomize the scrollbar? Early days you wrote: “if you don’t like Nice Scroll, you can disable it easily under Theme options > Addons & Plugins > Addons section”
But their is no Nice Scroll option…
Hey,
this option was removed with 20.9.7.2 version of BeTheme because plugin is obsolete and not supported anymore.
Best regards,
Muffin Group team
Hi There, i have installed the Ultimate Member plugin on my BeTheme but for some reason the text in it is grey, i cannot see any grey in my colour options in my theme settings for this, any idea of css i can change or where the option is? Thanks guys, great theme! http://madebymaximum.com/budweisermax/
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Pre sale question: I want to buy your theme for a new site. I need to place the top menu like your demo https://themes.muffingroup.com/be/universe/ But the “hamburger” button should not be on the right, but on the left. How can I do this?
Hey,
do you mean to move just the menu icon to the left side or you always mean to open menu from left?
Best regards,
Muffin Group team
I want always to open from left
Yes, it is possible. To do this, you have to do the following steps:
1. Check Minimal checkbox under BeTheme Options > Responsive > Header section.
2. Choose one of the layouts with the menu icon on the left for Header Minimal.
3. Select Side Slide option for the Menu Style.
Hello I have a problem with product slider on the first page! “Add to Cart” button has been hidden and I can not find it to reactivate again. Could you please help me?
Hey,
Shop Slider item did never had “Add to cart” button because it is not possible to add it.
Best regards,
Muffin Group team
Hello Dear Be Theme
Hey 
Good Day.
We are currently getting an F on GT Metrix for Serve Scaled Images. We pull in recent posts into our home page so the featured image gets resized with html and css which is causing the issue. Would it be possible for you to do custom development to sort out the Serve Scaled Images score?
Hey,
we do not offer any custom work but if you will send us private message via contact form on the right at https://themeforest.net/user/muffingroup#contact we will provide you details to someone who does.
Best regards,
Muffin Group team
I need to insert this image / background into the footer. Please help me with the editions of footer sizes. Link images https://goo.gl/KCcazn
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi Team,
I deactivate my Slider Revolution, Now when i activate Plugin it asking to Register as its a premium plugin why it asking to buy separately? Please suggest how i can activate it again so that it start showing on my website.
Hi,
purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:
https://help.market.envato.com/hc/en-us/articles/213762463Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.
Best regards,
Muffin Group team
Pre sale question:
Does your pre-built websites are made with visual composer plugin?
Regards
Hi,
pre-built layouts were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WP Bakery (previously known as Visual Composer) because it’s an additional plugin and in reference to right agreements, we can not force users to use 3rd party plugins. Also, for many users, Visual Composer just doesn’t work right because plugin is quite heavy and requires good hosting service.
Best regards,
Muffin Group team
hi how do I copy other bethemes’ s modules to myself html bethemes output builder import I will not refund if I could not use :/
Hi,
can you try to explain once again, what do you mean exactly? Sorry but we do not understand.
Best regards,
Muffin Group team
I can’t install some plugins: “An error occurred while installing Slider Revolution: The package could not be installed. The plugin does not contain files”
Hi,
The error “The package could not be installed. The package contains no files.” means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look. The message have to be send privately via contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Notice! Please do not forget to attach your license key in the message.
Best regards,
Muffin Group team
Please untie the license key, because I do not have access to the site
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi there, i have a number of licenses, but for 2 of them now the sites are no longer active and have been disabled and deleted so i cannot deactivaqte the purchase codes on those sites. Is there another way to disable the code from those sites and use on a different site? Thanks
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi, i’m the admin of my website, and somebody else are writing the articles, but i dont want he is admin. The problem is when you are not admin you the muffin builder don’t appear for others users. I tried them all… editors , writters , ...
Hey,
did you tried to change Builder | Visibility option under BeTheme Options > Global > Advanced section? If not, please do so.
Best regards,
Muffin Group team
I’m ashamed .. thank you 
it’s work.
You are welcome!
Hello,
My blog page from your theme has a duplicate description and title (for seo) for each page on the blog, so if I have 3 pages on the blog, it will duplicate the desc and title from the blog page 3 times, I tried to replace the pagination by the load button but there’s still the same problem. How can I fix that ?
Best Regards
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
message sent, waiting for your answer, thank you
Thanks.
Hello , I cant Dereguster my Theme Coz my Domain Expired so cannot Log in to WP, and I Cant register my Theme to another Domain WP , how Please ? tq
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
