23243 comments found.
hi! when support for WP 5 and new Woocommerce?
Hi,
Yes the latest Theme is fully Compatible with the latest version of WordPress and WooCommerce as well 
Thanks.
Hi, Porto Image Frame is a great shortcode , but is BAD for SEO, IMG attribute ALT is empty img alt=”” src=.... Please work on it and FIX it.
Hi,
We added empty alt tags for all images inside theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you wants to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
Thanks.
Do You know what are You talking about? “if there’s no alt tag for an image We add empty alt tags”. I have all alt tags for all images in my media library, and i want to see them in soursecode of page, because it’s good for seo , alt attributes of imgages are still empty alt=””, title is not included either. WORK on it.
Hi,
OK, Thanks for letting me know, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello, I wonder if I can create more than one portfolio page?
Hi,
Yes, you can create multiple Portfolio pages by going into WP-Dashboard >> Pages and create a page and use Porto Portfolio element in it and set it as per your requirements and then save it and like same way you can create multiple pages as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/12/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Load more plugin (from Be Rocket) is not compitable with your optimization of loading images in background when using infinite scroll
Hi,
Sorry to say that but we have not tested the Load more plugin (from Be Rocket) with the latest Theme and it is the third party plugin so we are unable to suggest any solution for that, as you know that we do not provide the support for any third party plugin, so please contact plugin author and ask plugin author to make the plugin Customize for you.
Otherwise, you have to contact our Customization team for paid Customization services at nicework125@gmail.com
Thanks.
Hi, I don’t understand why …. but since 4.8 was released I just can’t update correctly.
Update works, but the website is just a blank white page.
I’ve cleared cache from plugin and external, but still nothing. I’ve never had this issue updating the theme before and it has always worked.
Did something else change when 4.8 was released?
Thanks.
I’m currently still running 4.7.3 and I just tried updating to the latest 4.8.5 with no joy. Thank you.
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Then after that please follow the steps listed below to update your Theme:
Please try to install/update your theme by yourself first if you fail then we will do it for you but after extending your support extension because your 6 months of support period is expired from 09/06/2016. According to Envato support policy, renewing support is required for further support. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Thanks, I’ve made some adjustments to the server to meet those new requirements.
I’ll try and update in the way you have mentioned later today and see how that goes too. Appreciate the reply and hopefully this solves the issue.
Sure and Most Welcome!
Hi again, so I did exactly as you’ve stated – which works if using the actual theme. However I’m using the child theme setup – which breaks.
I try without the child and it’s fine …. as soon as the old child is introduced, I get a blank white page.
I tried creating a NEW child theme from the wizard, and even that returns a blank page?
Anyone else having this issue?
Server requirements etc are all fine.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Not really happy about having to purchase support as I’ve been updating this theme since 2015 without any problems. However this needs to be resolved so I have extended support and submitted a ticket.
I await your support. Thanks.
Hi,
We have just replied your ticket #39076, Please check your ticket reply and reply to your particular ticket accordingly and please communicate now at one place in your ticket.
Thanks.
Hi – I have looked through the comments and can’t find clear answer. I want to add the footer to the home page. It is not listed in blocks. How do I do this?
Hi,
You can set the Footer from Appearance >> Widgets >> Footer Widget 1,2,3 and 4 by adding/set the particular widgets in it as per your requirements.
And you can set the layout of the Footer from Appearance >> Theme Options >> Skin >> Footer.
But when you will set the Footer from Widgets, it will set as global footer and will appear on your entire site, so if you only want to set the footer on the particular pages then you have only one option “The Blocks”, You have to use a block and how? Please read the below given instructions:
1. Go to Blocks and create a new block, name it any thing as per your requirements.
2. Set the elements in the particular Block as per your requirements.
3. Save that block.
4. Copy that block slug name by clicking on the quick edit button of the particular block.
5.Go to pages and edit the particular page and scroll below, at the bottom of the page you will find view option, under view options you will find content bottom option, paste the block slug name in the content bottom option of that page and save changes.
7. Finally check your site after removing the browser cache, It will only appear on your site particular page.Hope this is all clear now but if you have any query remaining then please contact us through our support system so we will check and solve the issue for you.
Thanks.
I just want to show the same global footer that appears on other pages at the bottom of the home page. How do I do this?
Hi,
Please go to Appearance >> Theme Options >> Widgets and set the widgets as per your requirements into Footer Widgets and it will work for you globally on your site.
Thanks.
It still does not appear on the home page of the website. And this Appearance >> Theme Options >> Widgets does not exist. Only Appearance >> Theme Options >> Footer
This is bottom of home page right now—https://www.screencast.com/t/94bOIiRn
it should look exactly like this footer which appears on all the other pages on the site—>
https://www.screencast.com/t/uFjeJraxAUpKHi,
Can you please contact us through our support system with your site WP Admin Login details so we will debug and solve it for you on your site.
Thanks.
ok
Hi, Pictures in wide template are overriding text. you can see the problem here : https://shaked-presents.com/product/%D7%9E%D7%91%D7%A6%D7%A2-%D7%9E%D7%95%D7%A6%D7%A8%D7%99-%D7%90%D7%91%D7%90-%D7%A4%D7%92%D7%95%D7%9D/
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache hope you will not find this issue otherwise please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
.product-thumbnails-inner {
overflow: hidden !important;
height: 540px !important;
}
Thanks.
Hi, Thanks for the reply, but it didnt help, I’m using galaxy s7 for testing
Hi,
Then Please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
Hello, kindly send me the theme update link since the old email I was using was from the domain I own which is been expired so I updated my email here. Kindly send me the theme update asap.
Waiting to hear back
Thanks in advance
Hi,
Please contact us through our support system so we will provide you the latest Theme update there.
Thanks.
Hello, When I go to switch from footer 1 to footer 3, I still get the same footer displayed to me. It doesn’t change to the new format.
Hi,
Can you please check your site once after removing the server, site and browser cache, or test your site on any other Computer or fresh new browser, Its seems to be the cache issue at your end. Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi. Can you pls find a closure to ticket #38687 ( A/C Sangyug ). It’s now 24 hours since ticket was created. Thanks
Hi,
Sorry for the late reply as we are facing higher than the normal amount of requests and tickets so it takes some time, Your issue has been solved, please check your site after removing the browser cache.
Thanks.
I want to style the top level (custom link) items of the mega menu so they look different than the items that are linked below each column. Should I create a custom css class or do you already have custom css that I can add to change the color and make it bold?
Hi,
Please share your Live site URL with me and also the screenshot of the top level Custom Links you want to change the color so that I’ll check and provide you the Custom CSS for that.
Thanks.
Hi,
While activating Porto theme my website goes down
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Any one that could help out. Why looks the footer not good on iPhone and iPad.
Horrible
https://www.portotheme.com/wordpress/porto/shop3/product/ideapad/Hi,
Please use the below given custom CSS code and paste it to Appearance >> Theme Options >> Skin >> Custom CSS section:
@media (max-width: 767px) {
#footer .footer-main .col-lg-4 {
flex: 0 0 100% !important;
max-width: 100% !important;
}
#footer .footer-main .col-lg-2 {
flex: 0 0 100% !important;
max-width: 100% !important;
}
}
I am sure your issue will be solved.
Thanks.
Hi,
That has been set using Custom CSS, If you edit the homepage you will find Custom CSS, so Remove the Custom CSS from there as per your requirements and the footer will show accordingly.
Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily create your site same as your providing site using Porto WordPress. Please see our all Live Pre-Built Demos here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
I have a question and I’m not getting the confirmation email to activate my support account, so I will ask here
if you go to fruitmerch.com/shop it looks fine on PC, but from a couple mobile devices, one using safari, and one using chrome, I get this bug, https://imgur.com/a/f1ycYRL where the menu isn’t loading right.
On another instance of Chrome on mobile it works, but half the time it does not.
How do I fix this menu to stop it bugging like that?
Also, how do I change the background image of the modal? https://imgur.com/a/2tFpgVUThank you, the theme has been great otherwise!
I got the modal changed over, I just need assistance with the mobile menu!
Hi,
I have just tested your site at my end on latest IPhone and it works perfectly fine at my end please see this screenshot: https://pasteboard.co/HQ7qncF.png
And I also made a video of your site on the latest IPhone as well, Please see here: https://jmp.sh/s96JE8T
So it must be the cache issue at your end nothing else, so please check your site after removing the server, site and browser cache hope you will not find an issue and yes also please make sure that you are using/testing the site on latest IPhone Safari version.
Hope you will not find an issue, and if yes then please provide us your product purchase code via our support email newsmartwave@gmail.com so we will create a support account for you and then you will be able to contact us thorugh our support system.
And please change your 4 stars review to 5 stars as there is no issue in the Theme and we are here to provide you the best support ever, Please change it.
Thanks and looking forward of your cooperation.
Please how do I get the search button like that of shop12 demo (https://www.portotheme.com/wordpress/porto/shop12/). Thank you.
Hi,
You have to use/choose header type 18 from Appearance >> Theme Options >> Header >> Header Type, then it will work same as on the demo for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I need to deregister a license from domain that I havent access but I have the license.
Hi,
Can you please tell me the Domain name from which you want to de-register the license so I’ll de-register it for you.
Thanks.
almacenesgranados.com
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hi there,
Where to change the WooCommerce ‘New account’ email template? It’s not working via Menu » WooCommerce » Settings » Emails » New Account » Copy file to theme.
Thanks!
Hi,
Please read and follow the instructions written in the below given docs:
1. https://www.storeapps.org/customize-woocommerce-emails/
2. https://docs.woocommerce.com/document/automated-follow-up-emails-docs/custom-email-templates/
Thanks
Hi, I’ve deactivated my licence on a site I no longer sue but when I try and use it again, it tells me its already activated. Any suggestions?
Hi,
I have reset your purchase code running on the domain “flywheelsites.com” for you, now you can use the same purchase code for registration of your theme.
Thanks.
Hi ! I used the fast velocity miny and when this plugin is activated – the photos in my products are gone (only when using mobile device – chrome)
Hi,
This looks like to be the cache issue or lazy load images issues, Please go to Porto >> Speed Optimized Wizard >> Lazy Load and check there if the check is true then un-check it and if the check is un-check then check it and save changes and check your site after removing the server, site and browser cache hope you will not find an issue, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
