23251 comments found.
this theme-license already use when i download this theme i did not use that this theme what should i do
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
I bought the theme and tested it on one domain that I will not use. Now when I try to activate it on my real domain it says I cant activate it… since its been once activated on another domain. Please remove the activation from the other domain.
I have already deleted the theme the test domain that i used it on, but still cant activate the theme on the real domain. If this is not possible please make a refund as I cant use the theme.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Dear Team,
How to type google tracking code?
I search previous comment, but i cant find any jave script at general -theme option, at there, it have a html block.
Could you please specific it ? thanks so much
Hi,
Please go to Appearance >> Theme Options >> Skin >> JavaScript Code and write the Code there as per your requirements. Please see this screenshot: https://pasteboard.co/HQszKfH.png
Thanks.
Hi,
I’m using the image/color swatch that came with the theme (I’m not using any 3rd party plugin for color/image swatch).
It works great, but we have many very similar colors when you look at them (lipstick, lipliner, etc.) and it would be nice to show the color name too while choosing the colors.
It is very important for customers to know the name of the color.
Right now, the only way for customers to know what color they are purchasing is until the product is in the shopping cart, where it displays the color name.
Is there a way to make the color name appear in the tooltip when customers hover over the color in the shop page and in the product single page, either in the tooltip on color hover, over the image (like the “HOT”, discount, etc. tags) or maybe somewhere else in the page when selecting a color, before adding it to the shopping cart?
Thanks!
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
why this link message has expired when installing porto
Hi,
This issue mostly occurs because of the server incompatibility issue, Please make sure that your server requirements must meet the latest Theme minimum requirements as listed below:
Requirements for ThemeYou need to agree on the following requirements.
WordPress 4.0 or higher.
PHP 5.6 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.Recommended PHP Configuration LimitsMany issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 600 minimum and it would be great if it will set as 1000
memory_limit 128M
max_input_vars 2000
post_max_size 32M
upload_max_filesize 32Mand then try to Install the Theme hope you will not find an issue, Please see the Complete Video Installation Guide of Porto WordPress here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
HELLO HOW I CAN TRANSLANTE CART, PRICE, HOT, SHARE, CART TOTALS, etc. Thanks
Hi,
You have to translate the Theme translation files for that, So Please contact us through our support system with your site WP Admin Login details so we will check and provide you the latest Theme language translation files and you just have to place those files into wp-content/languages/themes and your issue will solve.
Thanks.
Please fix compatibility with Woocommerce ‘Stripe’ plugin.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to make the plugin compatible with the Theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness and also we are unable to make the Theme Compatible with all the WordPress plugins. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
hello, where can I find the Porto Hooks list ?
Thanks Regards
Hi,
There is no hooks list in Porto WordPress but There are short-codes list in Porto WordPress, and you can find our all short-code items here: https://www.portotheme.com/wordpress/porto/classic-original/shortcodes/
Thanks.
??? Shortcodes ?? What is the relationship with hooks?
By the way, very nice shortcodes page, without any shortcodes but just the result of them …
Hi,
I mean that there is no Hooks list for Porto WordPress, If you want to Customize the Theme then you have to Customize it in the Theme Core Files.
And yes it is the result of Short codes, and those all pages comes with Demo Import, when you Import any demo then there is an option to Import Short codes, Just check it to Yes and those all will be on your site.
Thanks.
hi! when support for WP 5 and new Woocommerce?
Hi,
Yes the latest Theme is fully Compatible with the latest version of WordPress and WooCommerce as well 
Thanks.
Hi, Porto Image Frame is a great shortcode , but is BAD for SEO, IMG attribute ALT is empty img alt=”” src=.... Please work on it and FIX it.
Hi,
We added empty alt tags for all images inside theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you wants to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
Thanks.
Do You know what are You talking about? “if there’s no alt tag for an image We add empty alt tags”. I have all alt tags for all images in my media library, and i want to see them in soursecode of page, because it’s good for seo , alt attributes of imgages are still empty alt=””, title is not included either. WORK on it.
Hi,
OK, Thanks for letting me know, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello, I wonder if I can create more than one portfolio page?
Hi,
Yes, you can create multiple Portfolio pages by going into WP-Dashboard >> Pages and create a page and use Porto Portfolio element in it and set it as per your requirements and then save it and like same way you can create multiple pages as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/12/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Load more plugin (from Be Rocket) is not compitable with your optimization of loading images in background when using infinite scroll
Hi,
Sorry to say that but we have not tested the Load more plugin (from Be Rocket) with the latest Theme and it is the third party plugin so we are unable to suggest any solution for that, as you know that we do not provide the support for any third party plugin, so please contact plugin author and ask plugin author to make the plugin Customize for you.
Otherwise, you have to contact our Customization team for paid Customization services at nicework125@gmail.com
Thanks.
Hi, I don’t understand why …. but since 4.8 was released I just can’t update correctly.
Update works, but the website is just a blank white page.
I’ve cleared cache from plugin and external, but still nothing. I’ve never had this issue updating the theme before and it has always worked.
Did something else change when 4.8 was released?
Thanks.
I’m currently still running 4.7.3 and I just tried updating to the latest 4.8.5 with no joy. Thank you.
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Then after that please follow the steps listed below to update your Theme:
Please try to install/update your theme by yourself first if you fail then we will do it for you but after extending your support extension because your 6 months of support period is expired from 09/06/2016. According to Envato support policy, renewing support is required for further support. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Thanks, I’ve made some adjustments to the server to meet those new requirements.
I’ll try and update in the way you have mentioned later today and see how that goes too. Appreciate the reply and hopefully this solves the issue.
Sure and Most Welcome!
Hi again, so I did exactly as you’ve stated – which works if using the actual theme. However I’m using the child theme setup – which breaks.
I try without the child and it’s fine …. as soon as the old child is introduced, I get a blank white page.
I tried creating a NEW child theme from the wizard, and even that returns a blank page?
Anyone else having this issue?
Server requirements etc are all fine.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Not really happy about having to purchase support as I’ve been updating this theme since 2015 without any problems. However this needs to be resolved so I have extended support and submitted a ticket.
I await your support. Thanks.
Hi,
We have just replied your ticket #39076, Please check your ticket reply and reply to your particular ticket accordingly and please communicate now at one place in your ticket.
Thanks.
Hi – I have looked through the comments and can’t find clear answer. I want to add the footer to the home page. It is not listed in blocks. How do I do this?
Hi,
You can set the Footer from Appearance >> Widgets >> Footer Widget 1,2,3 and 4 by adding/set the particular widgets in it as per your requirements.
And you can set the layout of the Footer from Appearance >> Theme Options >> Skin >> Footer.
But when you will set the Footer from Widgets, it will set as global footer and will appear on your entire site, so if you only want to set the footer on the particular pages then you have only one option “The Blocks”, You have to use a block and how? Please read the below given instructions:
1. Go to Blocks and create a new block, name it any thing as per your requirements.
2. Set the elements in the particular Block as per your requirements.
3. Save that block.
4. Copy that block slug name by clicking on the quick edit button of the particular block.
5.Go to pages and edit the particular page and scroll below, at the bottom of the page you will find view option, under view options you will find content bottom option, paste the block slug name in the content bottom option of that page and save changes.
7. Finally check your site after removing the browser cache, It will only appear on your site particular page.Hope this is all clear now but if you have any query remaining then please contact us through our support system so we will check and solve the issue for you.
Thanks.
I just want to show the same global footer that appears on other pages at the bottom of the home page. How do I do this?
Hi,
Please go to Appearance >> Theme Options >> Widgets and set the widgets as per your requirements into Footer Widgets and it will work for you globally on your site.
Thanks.
It still does not appear on the home page of the website. And this Appearance >> Theme Options >> Widgets does not exist. Only Appearance >> Theme Options >> Footer
This is bottom of home page right now—https://www.screencast.com/t/94bOIiRn
it should look exactly like this footer which appears on all the other pages on the site—>
https://www.screencast.com/t/uFjeJraxAUpKHi,
Can you please contact us through our support system with your site WP Admin Login details so we will debug and solve it for you on your site.
Thanks.
ok
Hi, Pictures in wide template are overriding text. you can see the problem here : https://shaked-presents.com/product/%D7%9E%D7%91%D7%A6%D7%A2-%D7%9E%D7%95%D7%A6%D7%A8%D7%99-%D7%90%D7%91%D7%90-%D7%A4%D7%92%D7%95%D7%9D/
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache hope you will not find this issue otherwise please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
.product-thumbnails-inner {
overflow: hidden !important;
height: 540px !important;
}
Thanks.
Hi, Thanks for the reply, but it didnt help, I’m using galaxy s7 for testing
Hi,
Then Please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
Hello, kindly send me the theme update link since the old email I was using was from the domain I own which is been expired so I updated my email here. Kindly send me the theme update asap.
Waiting to hear back
Thanks in advance
Hi,
Please contact us through our support system so we will provide you the latest Theme update there.
Thanks.
Hello, When I go to switch from footer 1 to footer 3, I still get the same footer displayed to me. It doesn’t change to the new format.
Hi,
Can you please check your site once after removing the server, site and browser cache, or test your site on any other Computer or fresh new browser, Its seems to be the cache issue at your end. Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi. Can you pls find a closure to ticket #38687 ( A/C Sangyug ). It’s now 24 hours since ticket was created. Thanks
Hi,
Sorry for the late reply as we are facing higher than the normal amount of requests and tickets so it takes some time, Your issue has been solved, please check your site after removing the browser cache.
Thanks.
I want to style the top level (custom link) items of the mega menu so they look different than the items that are linked below each column. Should I create a custom css class or do you already have custom css that I can add to change the color and make it bold?
Hi,
Please share your Live site URL with me and also the screenshot of the top level Custom Links you want to change the color so that I’ll check and provide you the Custom CSS for that.
Thanks.
Hi,
While activating Porto theme my website goes down
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
