382 comments found.
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How can I disable the preloader?
Hi,
Please go to Appearance -> Customize -> Advanced -> Pre Loader to disable this feature.
Hi ThemeMove,
I have installed the theme digitial broadsheets, but i cannot change the simple_dark_logo.png.
Cause its still linked: img src=”http://brook.thememove.com/wp-content/uploads/2018/09/simple-light-logo.png” alt=”LOL” class=”main-logo”
It doesn’t read through my website, so i cannot change the symbol of Brook.
I hope you can help me out.
Greetings from Amsterdam!
Hi yinckx,
In this case, you can find the instruction of changing header here: https://www.youtube.com/watch?v=LU7zOjN1EmM&list=PLIYJYB3L86imanRPuuhBT3FTNl4FKbdIa&index=5&t=3s . If you cannot figure it out, I believe that you can get a fast response at https://thememove.ticksy.com – just logging in by your Envato account.
Regards,
TM
Thank you for the fast reply! I followed the tutorial but that didn’t work for me. So i made a PUBLIC TICKET #1816575 @ https://thememove.ticksy.com
Got your ticket. Our developer will reply to this ticket asap.
Is there a built-in way to have a slideshow as a full-screen hero that has a fading transition rather than sliding?
Hi,
Yes, it’s possible with Slider Revolution which is included in Brook.
Regards,
TM
I have not found the Privacy Policy template on the site. Are you planning to add?
Hi dariuszkopyto,
You can use About page to create your Privacy Policy page.
Regards,
TM
Hi, are the included PSDs of the demo Homepages?
Hi oxidar,
Our Sketch file is free with each purchase:
Hi, we have bought the theme and are having problems in setting a marker in Google Maps. API key is entered and marker is set for a German location, but the map always shows a fixed place in France. Is there any fix for that?
Hi,
You can open a support request at https://thememove.ticksy.com & our developer will guide you directly
Regards,
TM
Another question about portfolio, how do I apply the “Custom layout 05” (which’s in the demo site) to my wordpress withour importing files? is there any way I can get to learn more about custom fields?
Hi attach,
I advise to use the importing process to make things get easier. You can find the instruction here: https://www.youtube.com/watch?v=vqZuSUtczbU – or you can contact our developer at https://thememove.ticksy.com
Regards,
TM
Hi there: Another question, how can I display:none to my feature image in single porfolio page? see how I got my video thumbnail and feature image are the same: http://attach.com.tw/brook/?portfolio=uni-air
Hi,
You can change the feature image from the youtube video. If you still meet this issue, you can contact our developer at the support site.
Regards,
TM
Hi there, like the theme so much, its a handy and thoughtful tool, the only question for me is whether there’s more template option on “Single Portfolio Style”?
Hi attach7983,
If all demo templates & style presets are not fit for you, then, you can build a unique layout with WP Bakery Page Builder
Regards,
TM
Hi,
Great work. two things
1. Your “Left Details – Wide” Portfolio page (http://brook.thememove.com/portfolio/measure-digital-progress/) – for me it doesn’t look like it does on the demo. It’s crunched in the center of the page versus being spread out like in demo.
2. How do you remove the search option from the menu?
Thank you for your help.
Hi fawad213,
Thanks for your comment. About your questions, you can open a support request at https://thememove.ticksy.com – so, our developer can give you a quick answer to fix the issue you’ve described
Regards,
TM
Short-codes By Brook Article
Wondering how Brook can save your time and still provide the great features? Let’s check this articleHi,
Our team has replied to this ticket, please check.
Thanks a lot
sorry i got it i was setting up locally thats why slider data not loaded
No problem. We also have a new support system (faster & better) https://thememove.ticksy.com – so, when you need help, please create a new ticket here.
Hi, How do you translate the following names into a single portfolio? Visit Site, Client, Categories, Prev, Next I want to translate to Polish.
Yes you can install Logo Translate plugin. please see this tutorial: https://www.youtube.com/watch?v=12R_4O9hkYo
Hi,
You can use this plugin: https://wordpress.org/plugins/loco-translate/. Please follow this instruction to translate your site: https://localise.biz/wordpress/plugin/beginners
Regards
Hi, I would like to edit in the code.
Hello, how are you?
I just bought this theme, where is the folder with the PSD file? In the specs of the theme says that comes with the PSD.
Hi,
We only provided the Sketch (not PSD) file and you can get the downloadable link in the Licensing/Important_README text file
Thank you for your answer.
When I install the theme on the site comes all that way (http://preview.themeforest.net/item/brook-creative-multipurpose-wordpress-theme/full_screen_preview/22675741)
How can I set to only have this template (http://brook.thememove.com/homepages/business/)? The documentation does not show how I can do this.
Hi,
You can go to Pages section in Admin Dashboard, then, choose the Business page as the Front Page. If you need help, please go to our NEW support page at https://thememove.ticksy.com
Regards,
TM
Hi, I don’t understand why there isn’t anyone getting back to me? I was emailing your support team and on the 5th of November they seized contact, while in the middle of them helping me. Did they just forget or what is going on? They just didn’t feel like helping anymore? I also created a ticket on the 9th of November and NOTHING. I am so dissatisfied and frustrated with your support service you have no idea. I have lost 1 week and a half in publishing the website, I am going on 2 weeks overdue now.
Guys, this is by far the worst support I’ve ever come across! If I knew this before I bought the theme I wouldn’t have bought it. So it’s something to consider before buying this theme. The support is non existent & documentation is scarce. I have your theme purchased just from another account, I provided every single detail in the ticket and it’s radio silence every day.
Hi ToniLouLou,
Sorry for this inconvenience. Could you please send me your ticket ID?
25441… But this is what you guys sent me today. Dear Antonia Kofod,
I haven’t heard from you for such a long time.
Hope you are doing fine. For now, I’ll close the ticket for the convenience.
Whenever you come back and have another question, we are still willing to help base on our ability & the market’s rule.
P/S: Don’t forget to check Envato’s Item Support Policy before questioning 
ARE YOU GUYS KIDDING ME?
Hi,
We replied your ticket after a day https://prnt.sc/lii6ki . Please check this ticket progress in the mail hello@halcyon…com or antonia...art@gmail.com which used for ticket 25441.
Hello, how can I update Brook’s template to a new version
Hi,
You should back up before updating. This is the instruction to update the theme: https://www.youtube.com/watch?v=GDpQLva4DVA&t=0s&list=PLIYJYB3L86imanRPuuhBT3FTNl4FKbdIa&index=7
tanks a lot othe problem is with portfolio. i dont know why not show DATE ,CLIENT,CATEGORIES,AWARDS,in left or right side. please help me
portfolio after import sample data its not like a demo some parts is not show
Hi ehsander,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards, ThemeMove
