Hi,

First of all, make sure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documetiaon from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for the message!

Catalin L.

Hi,

Please make sure that you are using the latest version of the theme installed via FTP way, the PHP tested version is 7.1 and max 7.2 and also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide there the CPanel access so we can make some deeper investigations.

Thanks for the message! Catalin L.

Hi,

Thanks for your appreciation!

Hello,

Please notice that our theme does not have any such an option that allows you to change the favicon only for the mobile theme, sorry! Please check here -> https://forum.tagdiv.com/logo-favicon/

Thanks for the message!

Catalin L.

Hi,

1)Please notice that the mobile theme has not been designed to recognize the page builder shortcodes and that’s why if the page is created using any composer, in the mobile devices, you will not bring any results. That’s the mobile theme functionality and to know more information about this plugin, please check our documentation from here -> https://forum.tagdiv.com/the-mobile-theme/ 2)Ensure that you have correctly installed the latest version of the theme via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Catalin L.

Hi,

You should check the Menus section from panel -> https://www.screencast.com/t/pHJj3a2ky

Thanks for the message!

Catalin L.

Yes … Actually I would like to know the icon that will appear … For example, I want the symbol of a ball … Where to look?

Thank you!

Hi,

Try using the Font Awesome 4 Menus plugin if you want to have more icons. Check here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thanks. Catalin L.

Hello,

Unfortunately, please notice that the Jetpack is a problematic plugin which can caused a lot of unknown issues in the theme and that’s why we do not recommend to use it, sorry!

Thanks for your understanding! Catalin L.

I’ve added a field to the Home Page. Block grid available. I only provided impressions to desktop devices. I’ve added a block slide underneath and I’m just viewing it on mobile. The view sounds right. The slide on the desktop does not work. Mobile is just running the slide. But when I do this, the page freezes. Can you help me with the emergency? Why does the page freeze? I want to show my news on the homepage with a block grid. I want to hide this on the mobile. On mobile, I just want the slide area to be visible. It doesn’t work right. Help please

Hi,

I have checked your website and please notice that was not made with our theme, sorry!

Thanks for the message! Catalin L.

Hi,

Sorry, but please notice that we do not have any plan for implementing the RTL in our theme, unfortunately!

Thanks.

Catalin L.

Hi,

Unfortunately, the theme does not have any such an option for this section, sorry! Try to find such a plugins with this functionality and check how it works.

Thanks. Catalin L.

Hi,

Please notice that our theme has not been tested with this such a plugin and therefore, we cannot recommend using it. Notice that we cannot provide support for untested plugins. Many of our users use it and seems to work as expected but we cannot say for sure, sorry!

Thanks. Catalin L.

Hi,

Please check the Requirements for Newspaper from here -> https://forum.tagdiv.com/requirements-for-newspaper/ is possible to need to increase the wp memory limit.

Hope this helps and let us know how it goes!

If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access for more further investigations.

Thanks for the message! Catalin L.

Hello,

Unfortunately, the theme does not have any such an option for Testimonial Slider. If you want to achieve something like this, try to find some plugins with this functionality and check how it works.

Thanks for your understanding! Catalin L.

Hi,

Please notice that demo uses the footer page template which uses the Instagram blog at this section. You should change the Instagram ID from that page from Instagram element, like this -> https://www.screencast.com/t/ReemYdcBzUo

Thanks for your understanding! Catalin L.

Sorry to come back again as I have been trying longtime for this. Actually, these instgram images and footer link not getting selected in the tag div composer. All other elements above get selected. https://snag.gy/IuQPgy.jpg Did we miss any file in the theme?

I found solution. Actually, the dummy instagram images are short coded in a seaprate page called footer, where I changed it.

Hi,

Notice that the people get this error when the update is not done properly or they have custom modifications made. Please make a clean install of the new version by following this guide: https://forum.tagdiv.com/install-via-ftp/ Please restore all modifications you made to the theme, and switch to the main theme if you use a child theme.

Let us know how it goes.

Thank you!

Catalin L.

I have posted a comment earlier I want to specify that—“Homepage Latest Articles” this settings tab is not showing when I am going to add new page or edit pages.

Hi,

We have to take a closer look at this section and we hope to fix it at near future updates.

Thanks for the message!

Catalin L.

Hi,

Yes, you should use a block with the sort order you like, as you can see here -> https://www.screencast.com/t/qhAAQBlQ04 Use the latest if you want to display the recent posts at the homepage.

Thanks for the message!

Catalin L.

Hello Catalin,

Thanks for your reply. I already went at this location and it seems that there is no option for recent or latest. Also i checked your screenshot there is no option for recent/latest.

I would like to request please check it again is there anything else need to do ?

Hi,

Please check again -> https://www.screencast.com/t/syY5MKrdh

Thanks.

Hi,

Please notice that here is talking about a special font which is available only for the Fast News demo which is applied before each menu item as you can see here -> https://www.screencast.com/t/pHJj3a2ky If you will check the demo_style.css for that demo you will find the custom CSS -> https://www.screencast.com/t/Vir7IiP4Zi

Thanks for your understanding!

Catalin L.

Hi wimothy,

If you want to display the footer menu only on mobile devices, you should try using the code below and place it in Theme panel -> Custom CSS area.

menu-footer-menu{

display:none; } @media(max-width:767px){ #menu-footer-menu{ display:block; } }

The result is here -> https://www.screencast.com/t/PARvT8fYP

Hope this helps!

Thanks. Catalin L.