solved, thanks

Sound’s Great!

Hi,

Can you please contact us through our support system with your site WP Admin and FTP Login details and tell the strings there which are wrong in the file so our our experts will solve it for you.

Thanks.
   

According to Envato support policy, extending support is required to get further support. We always try to satisfy our royal customers that’s why we helped you at that time although your support was expired. We always do our best to provide as much support as we can, your support extend will encourage our work a lot.

Thank you. Youre second comment is milder than the first. I have solved the problem I’m using header 9.

For people that look for this: go to theme map > header > (yourheader.php) >

FIND: fa fa-reorder

past after this code here html code with font size and your text.

Have a nice day

Thanks for sharing this useful information with all of us.

Have a great day

Hi,

Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

This seems to be the JavaScript or JQuery confliction on your site, Please check once after deactivating all the third party plugins and check your site after removing the server, site and browser cache hope you will not find this issue.

OR if you have added any JavaScript or JQuery code into Theme Options or in Theme files then please remove it for while and check your site as well.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/07/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, Porto WordPress Theme meets your all requirements.

You can read more about it on the Item page here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

CSS, JS, PHP files are included in the Theme Package, Compatible with the Bootstrap 4, latest version of WordPress 5.0 as well.

Thanks.
   

Hi,

For that, you have to use any third party plugin because there is no option in the Theme for that, and please use any third party plugin at your own risk because we do not provide support for any of the third party plugin as it requires Customization.

Thanks.

Can you recommend some plug-ins to me?

Thank you

Hi,

Sorry to say that but as I told you earlier that we have not tested any third party plugin with the Theme regarding this matter, so we are unable to suggest/recommend you any third party plugin, you have to try/test any third party plugin but at your own risk.

Thanks for your understanding.

Hi,

1. Can you please share the URL of the page where you saw this functionality because I am not understanding it properly.

2. Yeah, you are right, you have to import that particular demo and you can import it on localhost on your computer as well or on a test site as well and then copy the particular page from the test site to the Live site and it will work for you and for that you have to deactivate the Theme from Live site, for that please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

I’m a little confused about how to use shortcodes, the document doesn’t explain them in detail unless I missed something maybe.

Like the numbered ones with different size and font, when I click on porto WPBakery options, there’s “Porto info list” element only when I search for lists and I can’t get it to work like those examples in the page.

Any help would be appreciated.

Hi,

1. That Image Gallery is made using Porto Image Frame element inside Porto Grid element as showing in this screenshot: https://pasteboard.co/HTw8Tw1.png

2. That List is made using HTML and CSS code inside Text Block element as showing in this screenshot: https://pasteboard.co/HTw9dHr.png

If you want same pages, I will create it for you on your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi,

I have tested the latest version of Porto WordPress Theme 4.8.5 and it is working perfectly fine with the latest WordPress, WooCommerce and all the other Theme required/recommended plugins at my end. It must be any third party plugin confliction issue at your end or please try once, after deleting the particular plugin and again Install it or check your site after deactivating all the third party plugins, hope you will not find this issue if yes then we have to debug your site but after extending your support extension because your 6 months of support period is expired from 25/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks for your understanding.

Sorry I meant to post this on the Ultimate Addons forum but if you have any suggestions I’m desperately searching for answers.

Hi,

First of all Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and can you please share your ticket number with me here so I’ll highlight it to the Technical Support team for making it resolve asap on the top priority, because I have just looked into the support system and finds your last ticket was generated and resolved almost a month ago.

Thanks for your understanding.
   

Hi,

1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#mini-cart .cart_list {
    width: 100% !important;
}

2. Please copy and paste the below-given CSS code to the page Custom CSS option and check your site after removing the browser cache.

.vc_gitem_row .vc_gitem-col {
    padding: 10px 30px !important;
}

Thanks.
   

Hello,

thank you for the code. Both worked. Only with the 2. issue it is not solved on mobile. Do you have any idea how to fix on mobile?

thank you

Hi,

Please remove the second code that I gave you above and paste the below-given CSS code to Custom CSS and then check your site on mobile and desktop.

@media(min-width: 300px) AND (max-width: 768px){
.vc_gitem_row .vc_gitem-col {
    padding: 10px 60px !important;
}
}

@media(min-width: 769px){
.vc_gitem_row .vc_gitem-col {
    padding: 10px 30px !important;
}
}

Thanks.

Hi,

Sorry to say that but this is not possible using Theme Options, you have to integrate those 2 elements with one another in order to make it works as you want and this requires Customization.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

I am sorry, but I cannot currently pay for this at this time. But I could apply a PHP code or a CSS code if you provide me with such.

Thanks,

Hi,

Sorry to say that but this is not possible as it requires huge Customization, It requires to merge 2 different elements and then set an algorithm for it as for your required needs. You have to contact Customization team.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes, you can easily make any page as your homepage by going into WP-Dashboard >> Setting >> Reading and select any page as your homepage from there as per your requirements and save changes.

2. Yes, you can make the same site, you just have to use/create the affiliate products, Please read more about it here: https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/

Thanks.

Very interesting thank you so much ! One last question: Can I upload the list of products using some sort of “export” function and uploading an excel spreadhseet? I have a list with 100k products, will not be able to enter them manually (and the image of the products will come from the original site link not from my site something like this: https://cdn.shopify.com/s/files/1/0014/8285/0398/products/f483edb96c9b7d4dd38957066e4aa9a9a49949a3_1024x1024.jpg?v=1545110981)

Is this possible?

Cheers

Hi,

Yes, you can use any CSV import export plugin for products. For the product images, sorry to say that it is not possible to get the image outside the WP site.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin and CPanel Login details and tell our Support team there that which demo you want to import so they will import that particular demo for you.

Thanks.
   

Hi, thanks for your reply. I use vps node for the site and no cpanel, can this work to resolve the issue?

Hi,

We have to check it, I recommended you to please contact us through our support system with your site WP Admin and VPS node details so our team will solve your issue.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes, you can add text content(for SEO purpose) on the homepage using blocks or WP Bakery elements easily as per your requirements.

2. Yes, you can easily remove the H1 tag from Logo by editing the layout.php file, After purchasing the theme please contact us so we will remove or change it for you.

3. Yes, The content above the category is the default functionality of the Theme, but in case if you want to add/write the content below the category page then you can also do it by using blocks.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Can you please provide me the screenshot of the issue.

Thanks.
   

please provide a mail where I can attach the screenshot because i find it difficult to do so through this medium

Hi,

Please click on the support Forum button given above and create a support ticket and share you screenshots with your support ticket.

Thanks.

Hi,

The Footer on your site is coming from Appearance >> Widgets >> Footer Widgets 1,2,3,4. Please edit those widgets and change anything as per your requirements.

Thanks.
   

hi, the footer widget 1 includes text widget, includes below codes but not apperead in front. Also tried in as its html widget but same result.

Featured

Menu

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and provide you with the complete details with screenshots.

Thanks.