354 comments found.
Hi, I live in Brazil, can we negotiate the price to get better? because here 49 $ is a lot of money
Hi! Sorry for the late response. Unfortunately, we can not reduce the price. ( After all the fees, we receive only part of the money on our team and I have to pay for free support.
Hi there, I have put a new store live and have had this error from Google, any ideas??
Search Console has identified that your site is affected by 9 new issues of type Products.
Top errors (5 maximum)
Errors can prevent your page or feature from appearing in Search results. The following errors were found on your site:
Missing field 'name'Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
How to download Seiko theme version 3, could you please give me a link be cause i can’t find it in my purchase
Hi! I have just found that current theme package does not have it. I have sent the new package with new seiko 3 mode on TF. But unfortunately, it will be approved only tomorrow. Sorry for inconvenience.
Thank you, no problem i can wait until tomorrow.
i’m afraid i can’t find the version 3 of Seiko
Hi! Yes, we control this question. In 2 hours it will be available for download. I will notify you here personally.
Thank you
Hi, just a reminder, please i’m waiting for this version.
Hi! We sent you yesterday seiko 3 by email (that you registered in ticket system) IF you have another email then send me now ‘Hello, world’ to bigstepscenter@gmail.com and I send again it right now.
i have just sent you an email from my email address cha**@gmail.com, thank you
It is sent.
got it, thank you
Hi, Please respond to this ticket, 128358 it’s pretty urgent
Hi! It has been just answered.
cheers for the best support, keep the hard wok
Hi, i was told to wait for the developer, i’m still waiting, please if you could look for it ASAP, thank you
It is answered.
Please take into account ticket number #232087 thank you
It is answered.
Please respond to this ticket 691956
I wrote a comment highlighting problems in the theme, and you have deleted it. this not professional, you have to address the problem instead. i’m gonna ask for a refund. language option is a crucial thing in my website as i address many countries. so if it does not work. please i’m asking for a refund.
Hi! We did not delete your tickets, it does nit make sense for us. Multilanguages is not being supported by default shopify themes as well.
No worries, even if i really need this option, your support and the way you deal with ticket is great, i have to say so to be honest
Please is there any doc to make the home page exactly as the demo for Seiko version 3, thanks
Please could you take into account my ticket 721080 please
Hi! It is answered.
Hi Bigsteps team. I am very interested in the website, but after so many bad comments I am a little worry about your support. Do you offer setting-up services on Shopify for extra cost? And if the images showing on the template are not included will you upload other images? I need to know as I am not very experienced and I would need to do the content changes myself and without the images it will be impossible for me to do content upload making it look as good as yours does. Thanks in advance!
Hi! Thanks for your thoughts about our support, but I thought that we give good support 
Anyway each customer requires different support and different tasks. Write full request description to bigstepscenter@gmail.com what do you need in details.
I’m really upset with the support team, i have to wait too. This is my new issue, i want to make all my icons rounded like we can do in demo.
I hope this time i get my answer.Hi! We have not missed any ticket. Anyway, write please the ticket number, please and I will check it right now. (maybe support system technical issue)
No Worries. i found the solution for this problem, but i have another one and here is the ticker number 441677 thank you
It is answered.
Thank you ever such a lot. i really appreciate your help
I don’t have all the home pages included in my purchase? why ?
Hi! Sorry for late response. We did not work at weekend. Here is described how to config all home pages http://seiko-shopify.big-skins.com/manuals/index-2.html#SeikoHomePages
Hi, how do I get favorites function to work?
Hi! Unfortunately, Shopify has recently updated its core and free Wishlist functionality doesn’t work. We advise to disable it temporarily in Theme Settings / Genera / Wishlist – uncheck the checkbox. You can also use paid wishlist app from Shopify app’s store.
Does the theme supports responsive images using the attribute srcset?
Off course!
Hi, regular pages and blog posts (not product pages) – is there a way to zoom them or display them in lightbox by wrapping them with html code or any other way? Couldn’t find any documentation regarding this.
Hi! Such option is absent in the theme to show pages in lightboxes.
Hi, regular pages and blog posts (not product pages) – is there a way to zoom them or display them in lightbox by wrapping them with html code or any other way? Couldn’t find any documentation regarding this.
Hi! Such option is absent in the theme to show pages in lightboxes.
How does a user/buyer change password on this theme?
I do not see a way for users to reset passwords if the forgot their login details, or for user’s to change passwords once the are signed in. How do you do these?
Hi! Here it is http://joxi.net/EA4KQ6MCwbPWB2
Hello,
Now on your demo, the boxes that contain item product are big. However on mine, the boxes are small. How do I get them as big as your demo?Look at screenshots.
Your demo: https://www.pixinal.com/wp-content/uploads/2019/01/Screen-Shot-2019-01-30-at-1.11.53-AM.pngMy Website: https://www.pixinal.com/wp-content/uploads/2019/01/Screen-Shot-2019-01-28-at-3.19.27-PM.png
What do I need to do to get my product boxes as big as the demo,
Thanks
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hey, still waiting for a reply for Ticket #426588
Hi! We are checking it now.
Please respond to ticket #775065
Hi! Our support team works on MON-FRI: 10:00AM-18:00PM GMT + 2 Your ticket will be answered tomorrow in the morning.
¿Como activar la página de preguntas frecuentes? FAQ
Hi! Here is described http://seiko-shopify.big-skins.com/manuals/index-2.html#DemoFaqPage
Hey I have another question regarding the theme, I see that its possible to have different set of filters for different collections, can you please show me or let me know in your works how can i have different filters for different collections?
I am going to create a ticket for this well.
Hi! Here is described http://seiko-shopify.big-skins.com/manuals/index-2.html#SetupSidebarFilter
Hello, I’ve updated the theme from version 2.1 to Version 2.3 and now having an issue in the section area.
HTML error found Broken HTML has been detected in your theme’s products-tabbed.liquid file. Check that there are no missing or extra HTML tags present.
In the theme customization area I am getting that error message and the tabbed group is messed up in the theme area. I’ve submitted a support ticket so please check it out and fix the issue asap. Thanks
Hi! We answered on the ticket.
Hello, replied to the ticket. Please check it out and solve my problem. Thanks again
Updated
I’m starting to LOVE this theme. It’s been improving and I’m impressed now. However, one more thing needs to be fixed. There should be an option to have a particular image display when the website is viewed on mobile. For example, when creating slideshows, Collections or Banners, there should be an option to have different images displayed when the viewer is on a mobile phone. This is standard right now because most user are on mobile, and most traffic comes from mobile. As of now, when a viewer is looking at the website on a mobile phone, they will be looking at the big Banners and Big Collection images that are actually for a desktop, and those big banners increase file size and doesn’t help with the speed of the website. If you look at www.fashionnova.com you will see different images and banners depending which device you are on. This is crucially important, because if the sites takes long to load because of big banners, the user will leave the website. Not good.
So, I think this feature is so necessary and critical in 2019. This is the only part of the Seiko Theme that is not optimized for mobile. However, BigSteps can fix this fast with Media Queries. So, please get this issue squared away, because the theme HAS TO BE OPTIMIZED for mobile.
So, to sum it up, this fix will make the Sekio Theme five stars or a 10. Right now, when a viewer is looking at the Sekio Theme on mobile, they will be looking an Banner image and Collection Images that is for desktop. We need to show images for mobile if the user is on mobile. Thank You and Happy Holidays! I give you guys great tips to improve the theme, right? Give me some credit!
Hi! We have just answered in your ticket.
Hi, Is there any way to choose a social media image? Right now it select a random page from home page. https://help.shopify.com/en/manual/using-themes/change-the-layout/theme-settings/showing-social-media-thumbnail-images
HI! Yes, write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
