Hi,

First of all thanks for liking the Porto WP theme.

1. I did not find any issue in the latest theme as you defined. Can you please share the screenshot of the issue with me for better understanding.

2. The masonry media grid element is not our theme element, it is the Visual Composer default element. Also, I have checked the element is working fine.

3. It is the speed issue, have you tested our speed Optimize Option from the theme?

Can you please send us site login details through our support system so we will check all issues on your site and solve it.

Thanks.
   

thank you very much for quick support, i opened a ticket for above bugs, but YOU ARE RIGHT, only 1 minor error with duplicate header , there are no bugs with template, we just have some 3d party compatibility bugs that has not to do with template, hope to response soon on ticket, thanks again for this excellent template.

Hi,

Sound’s Really Great! And thanks for sharing your experience with the Theme here that the theme itself has no bug or issue.

And Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so please be patience you will get the reply of your ticket soon.

Thanks for your understanding.

Hi,

For Image Size Changing please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing

2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high

Thanks.
   

Hi,

Just go to Appearance >> Theme Options and click on save changes button and the CSS will automatically be compiled.

Thanks.

Hey Guys. I wanted to share that I was able to resolve my issue. It was due to a WP caching plugin that was messing the front-end up. Good to go!

Sound’s Great!

Hi,

If you go to Appearance >> Widgets >> Footer Widgets you will find a Porto Block widget is being used inside Footer Widget right, and as you told that there is a block slug name inside Porto Block Widget, which means the particular section is coming from Blocks, so you have to go to Blocks and finds and edit the Footer Block and change any thing as per your requirements.

Thanks.
   

I got your point. Thank you very much for your kind support. Do you have available complete user guide to learn all functionalities of porto theme?

Thank you & I wish you a good future to porto team.

Hi,

You can find our Live Documentation here: https://www.portotheme.com/wordpress/porto/documentation/

You can find some Live videos created by me here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

And also we are working on some more videos and documentation as well and you will find some more videos and data time to time and in between if you need any help just generate a ticket via our support system our experts are there to help you.

Thanks.

Hi,

Please install the child theme from the Porto >> Setup Wizard and not worry about any thing, it will not cause any issue to your site.

Thanks.
   

@PT-Support2

Ok, thanks, your support rocks!

Most Welcome

Hi,

Thanks.
   

great. Thank you!

Most Welcome

Hi,

Please use the below given custom CSS code and paste it to Theme Options >> Skin >> Custom CSS section:

.img-thumbnail {
    background-color: #382d25 !important;
}
.product-images .img-thumbnail .inner {
    border: 1px solid #382d25 !important;
}

Thanks.
   

excellent; that worked like a charm

Most Welcome

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Sure and Most Welcome

Hi, the new format automatically adds the portfolio slug name to the META items. So for example: Portfolio Description, Portfolio Details ( %s Description, %s Details). I don’t want the slug name added in front of the META’s.

Hi,

Can you please contact us through our support system with your site WP Admin Login details and also with the help of screenshot of your issue as well so that our team will check it for you on your site.

Thanks.

Hi,

You are facing an issue because of the cache on your server, It is clearly showing on your site that the CSS is coming from wp-content/uploads folder and the CSS only come from the particular folder when there is some cache like CDN or similar Installed on the server, so please contact your hosting provider and ask your hosting provider to first flush/remove all sorts of cache from your server and then deactivate it until you are in the development process and then you have to remove the cache from your site if any cache plugin is Installed and for a while deactivate it and then check your site after removing the browser cache hope you will not find an issue.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested the paystack payment gateway with the latest Theme so we are not able to suggest you at this time, but if you want you can try/test it with the Theme but at your own risk because we do not provide our dedicated support for any of the third party plugin, and we have used WooCommerce plugin in the Theme so you can make possible/provided/functionality changes the plugin provides based on delivery, you can read more about it here: https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/

And you can check all the third party compatible plugins list confirmed from end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Thanks for using Porto.

We will update fontawesome in next version release, 5.0.

Regards, P-THEMES

none of the side bars works il open a ticket

Hi,

Look you have Installed the latest Theme on this site: www.lgbtsherbrooke.ca/ and on this site as well: https://www.aquaexotik.ca/en right and on the first one: https://www.lgbtsherbrooke.ca/ it is working perfectly fine, you can see this video: https://jmp.sh/FMWKrBd
which clearly indicates that there is no such issue in the Theme, The issue is only on your site and which may be any third party plugin confliction issue and also we have not able to debug it for you because you have not provided us the permission to debug your site which includes deactivating all the third party plugins as well and CDN is Installed and activated on your server as well which prevent the changes to show on your site because it is very powerful cache so first of all you have to flush/remove and then deactivate the CDN.

Thanks.
   

Hi,

No, Sorry to say that but this is not possible, “Up Sells” is the default functionality of the WooCommerce plugin. you can read all about it here: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

We have tested the latest Theme several times before releasing an update and the latest Theme is working perfectly fine, The issue is at your end, Please turn on the Debug Mode from the wp-config.php file and then try to update the Theme by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Hope you will not find the issue and if yes then the issue will come on your screen.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Your ticket reply has been sent, please check and also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can only remove it by using Custom CSS so can you please share your site URL with me here so I can check it for you and provide you the correct Custom CSS.

Thanks.
   

Hi,

Please try with the below-given code on your site “www.masineialati.ba”.

#header .header-top .share-links>a {
    background: transparent !important;
}
.share-links .share-facebook {
    color: #3b5a9a !important;
}
.share-links .share-facebook:hover {
    background-color: #3b5a9a !important;
    color: #fff !important;
}
.share-links .share-youtube {
    color: #c3191e !important;
}
.share-links .share-youtube:hover {
    background-color: #c3191e !important;
    color: #fff !important;
}
.share-links .share-instagram {
    color: #7c4a3a !important;
}
.share-links .share-instagram:hover {
    background-color: #7c4a3a !important;
    color: #fff !important;
}
.share-links .share-telegram {
    color: #0088cc !important;
}
.share-links .share-telegram:hover {
    background-color: #0088cc !important;
    color: #fff !important;
}

Thanks.

Now on hover icons are white, please check.

Hi,

Yeah on hover the icons are white, and what do you want exactly, please explain it more clearly if possible with the help of screenshots and through our support system by generating a ticket.

Thanks.

Hi,

It seems that you did something wrong. It seems you activated the license on localhost and uploaded to the hosting server, but the license is not activated on hosting server again. Right?

​ So please try once again, by deactivating the Theme from the site you are using now and then again activate the Theme same theme again with the same purchase code on the same site and then try to update the Theme, hope it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/11/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I think it was translated on your site as hard-coded, that is why it vanish/removes with the Theme update, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.