Hi,

Actually that is the default Logo of the Theme and is coming with the dummy Content, you just have to go to Appearance >> Theme Options >> Footer and you will find a Footer Logo as blank but the footer is there on your site on front end right, Just add a new Logo for footer from there and then again remove that new logo and save changes and check your site after removing the browser cache hope you will find this issue resolved.

Thanks.
   

I understand that mistakes happen. No other update added your logo to the footer of every single install. To me it looks like this was done intentionally. I went the CSS route in case a future update tries to put the Porto logo back in the footer.

Hi,

We will look through it in next coming update of the Theme.

Thanks.

Hi,

It may be because of the Cache or because of any third party plugin confliction, Please check your site once after deactivating all the third party plugins and removing the server, site and browser cache, hope you will not find this issue otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

You’re genius! It’s really a cache issue. thank you so much!

Thank you so much and Most Welcome!

I did find the issue. The main container div is set with a dynamic min-height of 488px which prevent the slider to appear:

element { min-height: 488px; } div id=”main” class=”column1 wide clearfix no-breadcrumbs” style=”min-height: 488px;”

So i added the below CSS to solve this:

.home #main { min-height: initial !important; }

Any idea why this issue, bug in Porto ?

I also find hundreds of these notices in my debug-log for my 3 porto sites. I was able to fix it in my sites using porto shop 1 by setting value 1 instead of 0 in breadcrumbs border top and border bottom in theme options. But this does not work with shop 10 and i belive there is something because breadcrumbs disabled on frontpage.

[06-Jan-2019 18:09:25 UTC] PHP Notice: A non well formed numeric value encountered in /wp-content/themes/porto/style-internal.php on line 117 [06-Jan-2019 18:09:28 UTC] PHP Notice: A non well formed numeric value encountered in /wp-content/themes/porto/style.php on line 4466

Hi,

Thanks for sharing this info with us, We will check it at our end and if we will find this problem we will surely look through it in next coming update of the Theme.

Thanks for your understanding.

Hi,

You can change/set the social media items color in the upper header or top header on your site as per your requirements using Custom CSS. Please read this comment: https://themeforest.net/comments/21160990

AND

It seems that you did something wrong. It seems you activated the license on localhost and uploaded to the hosting server, but the license is not activated on hosting server again. Right?

​So please try once again, by deactivating the Theme from the site you are using now and then again activate the Theme same theme again with the same purchase code on the same site and then try to update the Theme, hope it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yeah, you have to set the sidebar for home page on your site from Appearance >> Widgets as per your requirements and then it will also work for you on mobile version of the site as well.

Thanks.

Hi,

The issue you are facing is because you have set the padding for the VC rows and that padding creating an issue on your site on mobile version, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.
   

okay can you also check on ticket #40214 I submitted?

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and yesterday was Sunday a weekend, so please be patience, once your ticket will resolve you will get the reply of your ticket.

Thanks for your understanding.

Can you please gather all of your feature requests and send through our ticket system? Please avoid creating multiple comments for each feature request as it may mess our comments support. Our support team will reach you asap. Thanks for your understand.

Hi, i understand. Sorry! I will gather them and submit them through ticket system.

Thanks for your understanding and cooperation

Hi,

Please make sure that all teh minimum theme requirement set by the hosting provider for the site. Please read the theme minimum requirements here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product .price {
    margin-top: 0 !important;
}

Thanks.

This is perfect, thank you!

Most Welcome

Hi,

First of all thanks for liking the Porto WP theme.

1. I did not find any issue in the latest theme as you defined. Can you please share the screenshot of the issue with me for better understanding.

2. The masonry media grid element is not our theme element, it is the Visual Composer default element. Also, I have checked the element is working fine.

3. It is the speed issue, have you tested our speed Optimize Option from the theme?

Can you please send us site login details through our support system so we will check all issues on your site and solve it.

Thanks.
   

thank you very much for quick support, i opened a ticket for above bugs, but YOU ARE RIGHT, only 1 minor error with duplicate header , there are no bugs with template, we just have some 3d party compatibility bugs that has not to do with template, hope to response soon on ticket, thanks again for this excellent template.

Hi,

Sound’s Really Great! And thanks for sharing your experience with the Theme here that the theme itself has no bug or issue.

And Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so please be patience you will get the reply of your ticket soon.

Thanks for your understanding.

Hi,

For Image Size Changing please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing

2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high

Thanks.
   

Hi,

Just go to Appearance >> Theme Options and click on save changes button and the CSS will automatically be compiled.

Thanks.

Hey Guys. I wanted to share that I was able to resolve my issue. It was due to a WP caching plugin that was messing the front-end up. Good to go!

Sound’s Great!

Hi,

If you go to Appearance >> Widgets >> Footer Widgets you will find a Porto Block widget is being used inside Footer Widget right, and as you told that there is a block slug name inside Porto Block Widget, which means the particular section is coming from Blocks, so you have to go to Blocks and finds and edit the Footer Block and change any thing as per your requirements.

Thanks.
   

I got your point. Thank you very much for your kind support. Do you have available complete user guide to learn all functionalities of porto theme?

Thank you & I wish you a good future to porto team.

Hi,

You can find our Live Documentation here: https://www.portotheme.com/wordpress/porto/documentation/

You can find some Live videos created by me here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

And also we are working on some more videos and documentation as well and you will find some more videos and data time to time and in between if you need any help just generate a ticket via our support system our experts are there to help you.

Thanks.

Hi,

Please install the child theme from the Porto >> Setup Wizard and not worry about any thing, it will not cause any issue to your site.

Thanks.
   

@PT-Support2

Ok, thanks, your support rocks!

Most Welcome

Hi,

Thanks.
   

great. Thank you!

Most Welcome

Hi,

Please use the below given custom CSS code and paste it to Theme Options >> Skin >> Custom CSS section:

.img-thumbnail {
    background-color: #382d25 !important;
}
.product-images .img-thumbnail .inner {
    border: 1px solid #382d25 !important;
}

Thanks.
   

excellent; that worked like a charm

Most Welcome

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Sure and Most Welcome

Hi, the new format automatically adds the portfolio slug name to the META items. So for example: Portfolio Description, Portfolio Details ( %s Description, %s Details). I don’t want the slug name added in front of the META’s.

Hi,

Can you please contact us through our support system with your site WP Admin Login details and also with the help of screenshot of your issue as well so that our team will check it for you on your site.

Thanks.

Hi,

You are facing an issue because of the cache on your server, It is clearly showing on your site that the CSS is coming from wp-content/uploads folder and the CSS only come from the particular folder when there is some cache like CDN or similar Installed on the server, so please contact your hosting provider and ask your hosting provider to first flush/remove all sorts of cache from your server and then deactivate it until you are in the development process and then you have to remove the cache from your site if any cache plugin is Installed and for a while deactivate it and then check your site after removing the browser cache hope you will not find an issue.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested the paystack payment gateway with the latest Theme so we are not able to suggest you at this time, but if you want you can try/test it with the Theme but at your own risk because we do not provide our dedicated support for any of the third party plugin, and we have used WooCommerce plugin in the Theme so you can make possible/provided/functionality changes the plugin provides based on delivery, you can read more about it here: https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/

And you can check all the third party compatible plugins list confirmed from end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.