Hi,

Sorry for the inconvenience and delay, It was a bit tricky issue, and also we have to solve all the customers issues as well, so a professional/standard way of supporting is you will get a single reply with in 24 hours but we are trying our best to reply to all customers asap.

And your issue has been solved please check your site after removing the browser cache.

Thanks.

Thank you for your prompt reply to this ticket, I have an additional question that I have added to the ticket if you could please take a look when you get a chance. Thanks.

Hi,

Thanks for your understanding and cooperation, you will get the reply of your ticket with solution soon, please be patience.

Thanks.

Hi,

We already replied your same issue ticket #40223.

1. 2, Sorry to say that but this is not possible with the help of Theme Options, You have to Customize the Theme for achieving your needs. ​ 3. This is also not possible with the help of Theme Options, the Search is coming from wp-content/themes/porto/inc/functions/layout.php and you can change and modify/Customize it as per your requirements from there.

Thanks.

Hi,

Sorry for the inconvenience but the customer’s tickets who are in the queue and before your ticket, should we leave them and sort out your issue first? So please be patience, once your ticket will be resolved you will get the reply of your ticket.

How to change the WordPress Theme name you can read and follow the instructions written here: https://stackoverflow.com/questions/36120925/can-i-change-the-theme-name-in-wordpress

And yes it will create an issue for you in future because the new update will change your Theme name again.

Thanks.

for this – should we leave them and sort out your issue first? Can you please tell me why his (Parsov) comment was answered within few minutes and not mine. Its a matter of preference by you guys and thats very bad. one comment is answered by your team with fraction of a sec leaving my comment unattended ?

“reply to (Parsov) comment” Thanks for your report, it will be fixed in next version. We appreciate your help.

please check the time his comment was posted and the time taken to answer/reply to his comment, it was super fast for me you say i was in queue

Hi,

I think you min-understood my last message, I told you about the queue for the ticketing system and dear some of the comments are really simple and some are quite tricky so those comments and tickets are simple and already reported and solved before replied with in no time and those comments and tickets who are tricky takes some time, that is why it occurs. But looking forward on your request we will look through it from today.

Thanks for your understanding.

Hi,

How to update the Theme, you can read here: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Thanks.
   

I checked it just redirects you to : http://www.portotheme.com/support/?host_url=smartwave.freshdesk.com&host_url=smartwave.freshdesk.com

Hi,

Yes, you have to create a support account on our support system and then you will be able to read the FAQ’s and Solutions and also able to generate ticket.

Thanks.

Hi,

How to change the WordPress Theme name you can read and follow the instructions written here: https://stackoverflow.com/questions/36120925/can-i-change-the-theme-name-in-wordpress

And yes it will create an issue for you in future because the new update will change your Theme name again.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

And sorry to say that but this is not possible to test the theme before buying it. You can check our all Live Demos here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

I purchased a porto theme on saturday,but i have been unable to upload it because of an error its shows “missing CSS style.sheet. Please help because i have contacted only best and they gave me a support link of Porto theme which failed to identify the product code. Please help. Thanks Joseph

Please contact us through purchased Envato account to get premium support, it seems you purchased wrong item instead of Porto wordpress.

Regards, P-THEMES

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can check all the Theme possible/default functionality on our live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

It may be because of the Cache or because of any third party plugin confliction, Please check your site once after deactivating all the third party plugins and removing the server, site and browser cache, hope you will not find this issue otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots.

Thanks.
   

Hi,

Its because of the FVM, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Hope it will solve your issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Actually that is the default Logo of the Theme and is coming with the dummy Content, you just have to go to Appearance >> Theme Options >> Footer and you will find a Footer Logo as blank but the footer is there on your site on front end right, Just add a new Logo for footer from there and then again remove that new logo and save changes and check your site after removing the browser cache hope you will find this issue resolved.

Thanks.
   

I understand that mistakes happen. No other update added your logo to the footer of every single install. To me it looks like this was done intentionally. I went the CSS route in case a future update tries to put the Porto logo back in the footer.

Hi,

We will look through it in next coming update of the Theme.

Thanks.

Hi,

It may be because of the Cache or because of any third party plugin confliction, Please check your site once after deactivating all the third party plugins and removing the server, site and browser cache, hope you will not find this issue otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

You’re genius! It’s really a cache issue. thank you so much!

Thank you so much and Most Welcome!

I did find the issue. The main container div is set with a dynamic min-height of 488px which prevent the slider to appear:

element { min-height: 488px; } div id=”main” class=”column1 wide clearfix no-breadcrumbs” style=”min-height: 488px;”

So i added the below CSS to solve this:

.home #main { min-height: initial !important; }

Any idea why this issue, bug in Porto ?

I also find hundreds of these notices in my debug-log for my 3 porto sites. I was able to fix it in my sites using porto shop 1 by setting value 1 instead of 0 in breadcrumbs border top and border bottom in theme options. But this does not work with shop 10 and i belive there is something because breadcrumbs disabled on frontpage.

[06-Jan-2019 18:09:25 UTC] PHP Notice: A non well formed numeric value encountered in /wp-content/themes/porto/style-internal.php on line 117 [06-Jan-2019 18:09:28 UTC] PHP Notice: A non well formed numeric value encountered in /wp-content/themes/porto/style.php on line 4466

Hi,

Thanks for sharing this info with us, We will check it at our end and if we will find this problem we will surely look through it in next coming update of the Theme.

Thanks for your understanding.

Hi,

You can change/set the social media items color in the upper header or top header on your site as per your requirements using Custom CSS. Please read this comment: https://themeforest.net/comments/21160990

AND

It seems that you did something wrong. It seems you activated the license on localhost and uploaded to the hosting server, but the license is not activated on hosting server again. Right?

​So please try once again, by deactivating the Theme from the site you are using now and then again activate the Theme same theme again with the same purchase code on the same site and then try to update the Theme, hope it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yeah, you have to set the sidebar for home page on your site from Appearance >> Widgets as per your requirements and then it will also work for you on mobile version of the site as well.

Thanks.

Hi,

The issue you are facing is because you have set the padding for the VC rows and that padding creating an issue on your site on mobile version, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.
   

okay can you also check on ticket #40214 I submitted?

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and yesterday was Sunday a weekend, so please be patience, once your ticket will resolve you will get the reply of your ticket.

Thanks for your understanding.

Can you please gather all of your feature requests and send through our ticket system? Please avoid creating multiple comments for each feature request as it may mess our comments support. Our support team will reach you asap. Thanks for your understand.

Hi, i understand. Sorry! I will gather them and submit them through ticket system.

Thanks for your understanding and cooperation

Hi,

Please make sure that all teh minimum theme requirement set by the hosting provider for the site. Please read the theme minimum requirements here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product .price {
    margin-top: 0 !important;
}

Thanks.

This is perfect, thank you!

Most Welcome