23251 comments found.
Hello there, quick question, my client is asking me what operating system to setup the webhosting server for (setting up Amazon hosting which has a lot of configuration options).
Does it matter if it’s Windows or Linux? Or does it just have to be Apache based on either OS? Can you please recommend me the operating system setup to optimally run the website running the theme? I already informed them about the PHP and MySQL requirements mentioned in the documentation.
Hi,
No, it does not matter whether its Window or Linux.
We recommend using A2 Hosting or Blue Host for all your hosting needs.
Furthermore, you can read more about it here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Thanks.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Could be the license key?
Hi,
Yes, Please provide me the license key via our email newsmartwave@gmail.com for the verification.
Thanks.
hello, with which css classen can I adjust (background color & font color) of an active Akkordion?
Hi,
If you are using Porto Accordion, then you can change the Active Tab background and text color using the CSS code given below, Please copy and paste the below given CSS code to the particular page Custom CSS option and change the color as per your requirements.
.accordion .card .card-header .card-title a.accordion-toggle[aria-expanded="true"] {
background-color: red !important;
color: yellow !important;
border: 1px solid green !important;
}
Thanks.
Thankx; which style do I have to choose for this to work? With my style “Outline” this does not work …
Hi,
Can you please share your Live site page URL with me here so I’ll check it for you.
Thanks.
Hello,
I can see that there are a lot of questions regarding the single product image size; I have a problem as well.
It was set to 600 pixels and it is actually showing as 550 on desktop, this is fine so far, the problem when I wanted to use a smaller size, I set it to different values, the last one was set to 300 pixels from the customizer, then of course regenerated image thumbs.
On the front end, the image is still showing at 550 pixels, so the 300 pixel image is obviously stretched to fill the 550 pixels, so at this stage it became pixelated.
Now, the actual files are set to 300 and they seem to be working fine, how do I change the size to show in the single product area to reflect the size of 300 or any size set by woocommerce?
Thanks,
Probably need to set max width, any CSS code?
Hi,
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
You can read about it here:
1. https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
2. https://woocommerce.com/posts/whats-new-woocommerce-3-3/
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}
.owl-carousel .owl-stage-outer {
height: inherit !important;
}
Hope this helps otherwise you have to contact the WooCommerce support because as I told you above that it is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I used the CSS code above, it reduced the size of the image and also reduced the rectangle height of the box with the border, but the width of the box and the border width remained the same. Is this the container?
Also, I need to remove the arrows off the image completely, how could I do this?
Thanks,
Hi,
As I told you above that it is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. You have to set it as per your requirements using Custom CSS on your own.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
It is the width that has the problem, I am showing in the image at https://imgur.com/a/Vzjs0fz
What I need is the whole rectangle width with the border to be less wide and also the details area to be moved to the left.
Is this in the theme’s container that includes the owl carousel?
Any fixes to this?
Thanks,
Hi,
Please share your Live site URL with me so that I’ll check it for you.
Thanks.
Hello, here is the link at http://ardenhealth.com/wp2016/product/permea-plus-100-virgin-argan-oil/
Hi,
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-images {
width: 300px !important;
}
.summary-before.col-lg-6 {
max-width: 40% !important;
flex: 0 0 40% !important;
}
.owl-item.active {
width: 300px !important;
}
.summary.entry-summary.col-lg-6 {
max-width: 60% !important;
flex: 0 0 60% !important;
}
.product-image-slider.owl-carousel .img-thumbnail {
width: 300px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks again for your help. This worked fine on desktop, but when reducing the size of the browser, the image overlaps the product details, so it loses responsiveness on smaller devices.
Any fix for this?
Thanks,
Hi,
Please paste the above all code under media query given below at the place (//paste the above complete code here), then it will only work for you on the Desktop version of the site and please now purchase the support extension for getting further support.
@media(min-width: 991px){
//paste the above complete code here
}
Thanks.
Hi,
This worked fine for the desktop even though that it has a gap between the image and the texts, but this is fine for now.
Fixing this created another issue that is on the same page there is a slider which has 5 products at a time, now with the CSS it shows less than 4, so it enlarged and not working fine. This is the same for all product sliders on the website.
Is it possible that the above code excludes sliders?
Thanks,
Hi,
Sorry to say that but this is not possible, This requires Customization, If you want our paid Customization services, you can contact our Customization team nicework125@gmail.com for paid Customization services.
And for taking further support you have to extend your support extension because your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I have 2 problems:
1) I want to remove this line <span class=”vcard” style=”display: none;”><span class=”fn”><a href=”XXX” title=”XXX” rel=”author”>cliv</a></span></span> from home
2) in media I specified all alt attributes for all images in home, but they not appear in Porto Info Box and in Porto Concept. All attributes are empty.
Thanks
Hi,
1. This code is coming from layout.php under wp-content/themes/porto/inc/functions so you can remove it from there as per your requirements.
2. We added empty alt tags for all images inside the theme, because if there’s no alt tag for an image it may affect Google page speed or search engine. If you want to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
Thanks.
Hello! It seems a great theme. I have some pre-sale question.
1.- Can I place Mailchimp for Wordpress plugin form instead Mailpoet form show it in the same place? (In popup Window and in footer) or I need any code customization?
2.- Is it compatible a Woocommerce invoices plugin with the design of the page or I should make any code customization?
3.- Is it possible to remove description / Size Guide / Additional information & Reviews tabs in single product page?
4.- Is it easy to remove quantity dropdown placed in product page on the left of the “Add to cart” button? (I want to sell old furniture so I need to sell individual products. I can´t sell more than 1 equal product).
Thanks in advance for your answer! JO
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yeah, you can easily replace the MailPoet form (In popup Window and in the footer) with MailChimp Form.
2. We have not tested the plugin “Woocommerce invoices” with the Theme, so you can try/test it at your own risk, if it will work for you then you can use it otherwise you have to make it compatible using Customization.
3. Yeah, you can remove it easily, Please read it here: https://themeforest.net/comments/19416672
4. Yeah, you can remove it simply easily, just by simply check this Option: https://pasteboard.co/HWeYupx.png
Thanks.
Thank you so much for the information and for the quick answer. Quick and good support is also very important for me. I finally bought the theme. 
Have a good sunday!
Most Welcome
And Thanks for your appreciation .
hey i went to install this on my main domain after testing it on a spare domain and it wont accept my licence code.
i have deleted all files on my old domain and still not working. thanks in advance
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hello, how can I add the instagram part in the footer like in the shop20 demo ? Thanks.
Also, how to add separator lines between footer widgets area like in shop20 and shop16 demo ? Thanks
One more question, where do I change the color of the magnifying glass ?
Hi,
1. We have used Instagram Slider Widget under Footer Top Widget in shop 20 and you can use the same and set it as per your requirements, Please see this screenshot: https://pasteboard.co/HWdC2Ss.png
2. If you go to Appearance >> Widgets >> Footer Widget 1, you will find a block widget used in it: https://pasteboard.co/HWdFnQ3.png
which means the particular section is coming from Blocks and in blocks, we have set the border for rows as showing in this screenshot: https://pasteboard.co/HWdFBxI.png
3. You have to change the magnifying glass color using Custom CSS and then paste that CSS code under Appearance >> Theme Options >> Skin >> Custom CSS, it will work for you.
Thanks.
I just bough this theme but found out its not a ‘fit’ for my webshop. Can i please get a refund?
Hi,
Please contact Envato, they will handle all that stuff, and if you have any issue regarding Theme setting, you can contact us through our support system our Experts will help you.
Thanks.
On mobile devices (tested on iPhone X, Huawei P Smart and Galaxy S8 – Google Chrome Browser) it shows ”|- OR -” before the add to cart button on single product pages(Standard product layout, without sidebar). It doesn’t show it when using the browser inspector but it does on real devices. (Also tested it with clearing all caching/sessions/cookies)
Hi,
Can you please share your Live site URL with me so that I can check it for you.
Thanks.
Hi,
I have just tested your site at my end on IPhoneX and Samsung Galaxy S8 and finds it works perfectly fine at my end, please see the below given screenshots, It must be the cache issue at your end nothing else, so please check your site after removing the server, site and browser cache, hope you will not find an issue.
IPhoneX: https://screenshot.net/wenx0bp
Samsung Galaxy S8: https://screenshot.net/w7ypqix
Thanks.
After instal last version of Porto theme my code to show SKU in product category don’t work. I use this code
add_action( ‘woocommerce_after_shop_loop_item_title’, ‘woocommerce_after_shop_loop_item_sku_in_cart’, 20, 1); function woocommerce_after_shop_loop_item_sku_in_cart( $template ) { global $product; $sku = $product->get_sku(); echo $sku; }
Hi,
This is related to the customization of the theme. Please ask your developer to check and solve the issue in your site.
Thanks.
Unable to activate the theme and got this message.
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home2/o5v2s1q9/shopkonek.com/wp-content/themes/porto/inc/plugins/plugins.php on line 24
What do you think is the problem?
Hi,
I think your PHP version is not upto teh theme requirements. Please read the theme requirements here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/
Thanks.
Hi, Currently installing theme for the first time & all went well until Plugin install on the Porto Setup Wizard. ALL Plugins FAIL to install??? Can someone please help? PHP configuration is above recommendations. FTP credentials are correct.
Not sure why this is happening. If I could get a link to download the Porto Functionality plugin, could I install them all one at a time through WP admin?
Hi,
I think you have not activate the theme. Please first activate the theme from Porto >> Setup WIzard then try to insall the plugin from setup wizard, I am sure you will not find any issue.
Otherwise, contact us through our support system so we will check and solve the issue.
Thanks.
Hi,
Any idea why our billings details form area would have suddenly disappeared from our site checkout page?
Thanks, Ryan.
Hi Ryan
Please contact our support system with your server access so that our support can check that for you.
Regards, P-THEMES
Can you please give me link to download the latest versions of WPBakery Page Builder & Ultimate Addons for WPBakery Page Builder
Hi,
Please download the latest WP Bakery and Ultimate Addon for Visual Composer plugin from the link below:
https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerThanks
i am using this (shop1) how do i change the colour on the left menu “home” default its blue and cant find how to change it, i managed to change the hover.
thx in advance
ooo i forgot… and the blue seperator on the header?
Hi,
You can change its color as per your requirements from Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements: https://pasteboard.co/HVXyYWj.png
And also you can change the separator color from Theme Options >> Custom CSS as well as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
All done, Thanks for your fast reply. Great theme
Most Welcome
Hello, for some reason my website went off and this message is appearing: Parse error: syntax error, unexpected ’:’ in /home/jg022400/praguemorningstudio.cz/wp-content/themes/porto/inc/functions/general.php on line 232 I asked a couple of IT guys on Fiverr but they cannot fix it. Can someone help me, please? Thanks
Hello. Please contact us through purchased Envato account to get support.
I can’t activate Porto ‘cause the licence is in use yet. But that’s not true. I erased the old website. Can u deactivate it for me? I asked to the Themeforest support and they told me to ask to u for this option. Can u fix it? Thanks guys.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
For the next update, can you also please the ’’If you have shopped with us before, please enter your details below. If you are a new customer, please proceed to the Billing & Shipping section.’’ field on the checkout page? It’s beeing shown only when the user has already an account, and wants to input his login details on the beginning of the page.
It’s probably a .pot theme issue, but you know better – please check before next update if it’s translatable or not (although it seems to be in the pot file, it doesn’t beeing applied on the page). All other fields are ok. Thanks
Hi,
This sentence is included in the Theme language po file, you will find under wp-content/themes/porto/languages and you can translate it by translating the Theme language file easily.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to change the revolution slider sample on pages?
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots or with a small video clip.
Thanks.
