23242 comments found.
Can I set search widget about left side menu? I have only option set up below menu
Hi,
Sorry to say that but this is not possible, As you have sidebar menu set on the page and the search is set under widget, and sidebar and widgets both have different divs and codes, you can not set the search widget under sidebar menu.
Thanks.
Same question as above – when do you think you’ll update the theme? Sorry for not posting from the account on which I purchased this theme in the first place.
Hi,
We have released the latest Theme update version 4.9.0 on (1.03.2019), and this is our latest Theme update, you can check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
My question is if you are planning on releasing another update this week. I need to make some customisations for my client and I want to know if I should wait or not. Sorry to bother and thanks again.
Hi,
No, Sorry to say that but not now, but may be in next coming a couple of weeks.
Thanks.
Just a simple quick question – when do you think you’ll update the theme? This week? Thanks 
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, i need some help, the add to cart button did not appear in single product page. Please assist me
Hi,
I think you are using the Catalog Mode, and you have not turned ON the Add to Cart Button from Appearance >> Theme Options >> WooCommerce >> Catalog Mode as showing in this screenshot: https://pasteboard.co/HWGkacS.png
Thanks.
we purchased this theme and the team who were to build out website have run off with money and not completed the job. I am writing to you to request that licence we revoked from them so we can use it. I would like to give this to website developer who will take on this project. We like this theme and don’t feel we should have to purchase again. We have paid for it and this person has registered it on his end and will not reply to me. He has cost me money and time. Please Help.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hi! For some super strange reason the panel on the “cart” with ” ESTIMATE SHIPPING AND TAX” just disappeared today? We haven’t even changed anything except updating to latest theme version?
Hi,
Can you please follow below steps?
There’s actually a setting for this: disable it under WooCommerce > Shipping.
Please go to WP-Dashboard >> WooCommerce >> Setting >> Shipping >> Shipping Options and make sure that you have checked the particular option as showing in this screenshot: https://pasteboard.co/HWEWSTe.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Thank you for the information, i have verified that it’s checked as your image suggests – still not showing! Something happend after last Theme update!
Thank you, i will arrange it as soon as i’m home!
Hi,
Sure.
Thanks.
Hello,
I need just Porto Shop 7 Banner featured area https://imgur.com/a/mgSsVHK
where can i find it ? My web site is working now and i don’t want to install new dummy content or change home page… just this place https://imgur.com/a/mgSsVHK i need.. Can you please help me ?
Hi,
Please Install the Theme on Localhost and Activate it and Install the Demo 7 dummy content, and then go to Porto >> Setup Wizard >> Activate and you will find a deactivate button, Just click on it and Activate the Theme again with the same purchase code on your Live site.
Now you have dummy content of Demo 7 on your localhost site, copy any part and paste it on your live site as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for your fast reply.
Most Welcome
I uploaded Porto and when I try to activate it from my dashboard the site crashes. Please advise…?
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Am trying to change the font in the main menu and nothing is happening… I really dont know whats wrong
The typography is broken or is it just me?
Hi,
It look likes a cache issue on your site nothing else, Please check your site once after removing the server cache and then deactivate it and then remove your site cache and deactivate all the cache plugins from your site and finally check your site after removing the browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thats not the case because in the rest of the website the font changes it dosent change only in the main menu 
Anyway I changed the dynamic_style.css and its ok
Sound’s Great!
But I have just tested the latest Theme and the Main Menu Font is working perfectly fine at my end when changing it from Appearance >> Theme Options >> Skin >> Main Menu.
Thanks.
Hey Porto,
After update i cant change the cart-items-text in my language. I have try it change in layout.php and woocommerce.php but it willn’t change.
Can you help me pls. Thank you
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check it for you.
Thanks.
Hello, I know how to change background of specific pages,categories, but how can i change background of FULL-PRODUCT-PAGE ?
Hi,
You have to change the background color of Full Product page by using Custom CSS, Please share your particular page URL with me so that I’ll check and provide you the Custom CSS for that page.
Thanks.
Hello there, quick question, my client is asking me what operating system to setup the webhosting server for (setting up Amazon hosting which has a lot of configuration options).
Does it matter if it’s Windows or Linux? Or does it just have to be Apache based on either OS? Can you please recommend me the operating system setup to optimally run the website running the theme? I already informed them about the PHP and MySQL requirements mentioned in the documentation.
Hi,
No, it does not matter whether its Window or Linux.
We recommend using A2 Hosting or Blue Host for all your hosting needs.
Furthermore, you can read more about it here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Thanks.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Could be the license key?
Hi,
Yes, Please provide me the license key via our email newsmartwave@gmail.com for the verification.
Thanks.
hello, with which css classen can I adjust (background color & font color) of an active Akkordion?
Hi,
If you are using Porto Accordion, then you can change the Active Tab background and text color using the CSS code given below, Please copy and paste the below given CSS code to the particular page Custom CSS option and change the color as per your requirements.
.accordion .card .card-header .card-title a.accordion-toggle[aria-expanded="true"] {
background-color: red !important;
color: yellow !important;
border: 1px solid green !important;
}
Thanks.
Thankx; which style do I have to choose for this to work? With my style “Outline” this does not work …
Hi,
Can you please share your Live site page URL with me here so I’ll check it for you.
Thanks.
Hello,
I can see that there are a lot of questions regarding the single product image size; I have a problem as well.
It was set to 600 pixels and it is actually showing as 550 on desktop, this is fine so far, the problem when I wanted to use a smaller size, I set it to different values, the last one was set to 300 pixels from the customizer, then of course regenerated image thumbs.
On the front end, the image is still showing at 550 pixels, so the 300 pixel image is obviously stretched to fill the 550 pixels, so at this stage it became pixelated.
Now, the actual files are set to 300 and they seem to be working fine, how do I change the size to show in the single product area to reflect the size of 300 or any size set by woocommerce?
Thanks,
Probably need to set max width, any CSS code?
Hi,
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
You can read about it here:
1. https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
2. https://woocommerce.com/posts/whats-new-woocommerce-3-3/
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}
.owl-carousel .owl-stage-outer {
height: inherit !important;
}
Hope this helps otherwise you have to contact the WooCommerce support because as I told you above that it is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I used the CSS code above, it reduced the size of the image and also reduced the rectangle height of the box with the border, but the width of the box and the border width remained the same. Is this the container?
Also, I need to remove the arrows off the image completely, how could I do this?
Thanks,
Hi,
As I told you above that it is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. You have to set it as per your requirements using Custom CSS on your own.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
It is the width that has the problem, I am showing in the image at https://imgur.com/a/Vzjs0fz
What I need is the whole rectangle width with the border to be less wide and also the details area to be moved to the left.
Is this in the theme’s container that includes the owl carousel?
Any fixes to this?
Thanks,
Hi,
Please share your Live site URL with me so that I’ll check it for you.
Thanks.
Hello, here is the link at http://ardenhealth.com/wp2016/product/permea-plus-100-virgin-argan-oil/
Hi,
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-images {
width: 300px !important;
}
.summary-before.col-lg-6 {
max-width: 40% !important;
flex: 0 0 40% !important;
}
.owl-item.active {
width: 300px !important;
}
.summary.entry-summary.col-lg-6 {
max-width: 60% !important;
flex: 0 0 60% !important;
}
.product-image-slider.owl-carousel .img-thumbnail {
width: 300px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks again for your help. This worked fine on desktop, but when reducing the size of the browser, the image overlaps the product details, so it loses responsiveness on smaller devices.
Any fix for this?
Thanks,
Hi,
Please paste the above all code under media query given below at the place (//paste the above complete code here), then it will only work for you on the Desktop version of the site and please now purchase the support extension for getting further support.
@media(min-width: 991px){
//paste the above complete code here
}
Thanks.
Hi,
This worked fine for the desktop even though that it has a gap between the image and the texts, but this is fine for now.
Fixing this created another issue that is on the same page there is a slider which has 5 products at a time, now with the CSS it shows less than 4, so it enlarged and not working fine. This is the same for all product sliders on the website.
Is it possible that the above code excludes sliders?
Thanks,
Hi,
Sorry to say that but this is not possible, This requires Customization, If you want our paid Customization services, you can contact our Customization team nicework125@gmail.com for paid Customization services.
And for taking further support you have to extend your support extension because your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I have 2 problems:
1) I want to remove this line <span class=”vcard” style=”display: none;”><span class=”fn”><a href=”XXX” title=”XXX” rel=”author”>cliv</a></span></span> from home
2) in media I specified all alt attributes for all images in home, but they not appear in Porto Info Box and in Porto Concept. All attributes are empty.
Thanks
Hi,
1. This code is coming from layout.php under wp-content/themes/porto/inc/functions so you can remove it from there as per your requirements.
2. We added empty alt tags for all images inside the theme, because if there’s no alt tag for an image it may affect Google page speed or search engine. If you want to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
Thanks.
Hello! It seems a great theme. I have some pre-sale question.
1.- Can I place Mailchimp for Wordpress plugin form instead Mailpoet form show it in the same place? (In popup Window and in footer) or I need any code customization?
2.- Is it compatible a Woocommerce invoices plugin with the design of the page or I should make any code customization?
3.- Is it possible to remove description / Size Guide / Additional information & Reviews tabs in single product page?
4.- Is it easy to remove quantity dropdown placed in product page on the left of the “Add to cart” button? (I want to sell old furniture so I need to sell individual products. I can´t sell more than 1 equal product).
Thanks in advance for your answer! JO
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yeah, you can easily replace the MailPoet form (In popup Window and in the footer) with MailChimp Form.
2. We have not tested the plugin “Woocommerce invoices” with the Theme, so you can try/test it at your own risk, if it will work for you then you can use it otherwise you have to make it compatible using Customization.
3. Yeah, you can remove it easily, Please read it here: https://themeforest.net/comments/19416672
4. Yeah, you can remove it simply easily, just by simply check this Option: https://pasteboard.co/HWeYupx.png
Thanks.
Thank you so much for the information and for the quick answer. Quick and good support is also very important for me. I finally bought the theme. Have a good sunday!
Most Welcome
And Thanks for your appreciation .
hey i went to install this on my main domain after testing it on a spare domain and it wont accept my licence code.
i have deleted all files on my old domain and still not working. thanks in advance
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hello, how can I add the instagram part in the footer like in the shop20 demo ? Thanks.
Also, how to add separator lines between footer widgets area like in shop20 and shop16 demo ? Thanks
One more question, where do I change the color of the magnifying glass ?
Hi,
1. We have used Instagram Slider Widget under Footer Top Widget in shop 20 and you can use the same and set it as per your requirements, Please see this screenshot: https://pasteboard.co/HWdC2Ss.png
2. If you go to Appearance >> Widgets >> Footer Widget 1, you will find a block widget used in it: https://pasteboard.co/HWdFnQ3.png
which means the particular section is coming from Blocks and in blocks, we have set the border for rows as showing in this screenshot: https://pasteboard.co/HWdFBxI.png
3. You have to change the magnifying glass color using Custom CSS and then paste that CSS code under Appearance >> Theme Options >> Skin >> Custom CSS, it will work for you.
Thanks.
I just bough this theme but found out its not a ‘fit’ for my webshop. Can i please get a refund?
Hi,
Please contact Envato, they will handle all that stuff, and if you have any issue regarding Theme setting, you can contact us through our support system our Experts will help you.
Thanks.
