23242 comments found.
On mobile devices (tested on iPhone X, Huawei P Smart and Galaxy S8 – Google Chrome Browser) it shows ”|- OR -” before the add to cart button on single product pages(Standard product layout, without sidebar). It doesn’t show it when using the browser inspector but it does on real devices. (Also tested it with clearing all caching/sessions/cookies)
Hi,
Can you please share your Live site URL with me so that I can check it for you.
Thanks.
Hi,
I have just tested your site at my end on IPhoneX and Samsung Galaxy S8 and finds it works perfectly fine at my end, please see the below given screenshots, It must be the cache issue at your end nothing else, so please check your site after removing the server, site and browser cache, hope you will not find an issue.
IPhoneX: https://screenshot.net/wenx0bp
Samsung Galaxy S8: https://screenshot.net/w7ypqix
Thanks.
After instal last version of Porto theme my code to show SKU in product category don’t work. I use this code
add_action( ‘woocommerce_after_shop_loop_item_title’, ‘woocommerce_after_shop_loop_item_sku_in_cart’, 20, 1); function woocommerce_after_shop_loop_item_sku_in_cart( $template ) { global $product; $sku = $product->get_sku(); echo $sku; }
Hi,
This is related to the customization of the theme. Please ask your developer to check and solve the issue in your site.
Thanks.
Unable to activate the theme and got this message.
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home2/o5v2s1q9/shopkonek.com/wp-content/themes/porto/inc/plugins/plugins.php on line 24
What do you think is the problem?
Hi,
I think your PHP version is not upto teh theme requirements. Please read the theme requirements here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/
Thanks.
Hi, Currently installing theme for the first time & all went well until Plugin install on the Porto Setup Wizard. ALL Plugins FAIL to install??? Can someone please help? PHP configuration is above recommendations. FTP credentials are correct.
Not sure why this is happening. If I could get a link to download the Porto Functionality plugin, could I install them all one at a time through WP admin?
Hi,
I think you have not activate the theme. Please first activate the theme from Porto >> Setup WIzard then try to insall the plugin from setup wizard, I am sure you will not find any issue.
Otherwise, contact us through our support system so we will check and solve the issue.
Thanks.
Hi,
Any idea why our billings details form area would have suddenly disappeared from our site checkout page?
Thanks, Ryan.
Hi Ryan
Please contact our support system with your server access so that our support can check that for you.
Regards, P-THEMES
Can you please give me link to download the latest versions of WPBakery Page Builder & Ultimate Addons for WPBakery Page Builder
Hi,
Please download the latest WP Bakery and Ultimate Addon for Visual Composer plugin from the link below:
https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerThanks
i am using this (shop1) how do i change the colour on the left menu “home” default its blue and cant find how to change it, i managed to change the hover.
thx in advance
ooo i forgot… and the blue seperator on the header?
Hi,
You can change its color as per your requirements from Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements: https://pasteboard.co/HVXyYWj.png
And also you can change the separator color from Theme Options >> Custom CSS as well as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
All done, Thanks for your fast reply. Great theme 
Most Welcome
Hello, for some reason my website went off and this message is appearing: Parse error: syntax error, unexpected ’:’ in /home/jg022400/praguemorningstudio.cz/wp-content/themes/porto/inc/functions/general.php on line 232 I asked a couple of IT guys on Fiverr but they cannot fix it. Can someone help me, please? Thanks
Hello. Please contact us through purchased Envato account to get support.
I can’t activate Porto ‘cause the licence is in use yet. But that’s not true. I erased the old website. Can u deactivate it for me? I asked to the Themeforest support and they told me to ask to u for this option. Can u fix it? Thanks guys.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
For the next update, can you also please the ’’If you have shopped with us before, please enter your details below. If you are a new customer, please proceed to the Billing & Shipping section.’’ field on the checkout page? It’s beeing shown only when the user has already an account, and wants to input his login details on the beginning of the page.
It’s probably a .pot theme issue, but you know better – please check before next update if it’s translatable or not (although it seems to be in the pot file, it doesn’t beeing applied on the page). All other fields are ok. Thanks
Hi,
This sentence is included in the Theme language po file, you will find under wp-content/themes/porto/languages and you can translate it by translating the Theme language file easily.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to change the revolution slider sample on pages?
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots or with a small video clip.
Thanks.
Hello, good morning, I would like to change my home page for the same as the demo 20. How do I get the code? Thank you
Hi,
Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
And Install the theme on localhost or on test site and Import the particular Demo on test site and copy the code from test site to live site as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Support Team
After upgrading to 4.9, I realized that Easy Fancy Box plugin is running into a jQuery/JS conflict with Porto’s built-in Lightbox implementation, so I had to downgrade Easy Fancy Box plugin to 4.6 to make it work.
Anyhow, does Porto’s Lightbox supports opening up PDF and playing Vimeo private videos in a Lightbox? I can totally remove Easy Fancy Box plugin if above works.
Two more questions,
1)why does my Top navigation MENU show a weird line borders around them after upgrade.. Any way to disable border lines in MENUs? 2)why does Cart icon doesn’t show up on desktop after upgrade, but works fine on Mobile?
My Website (see line borders around top menu and “CART $0” instead of mini cart icon): https://bit.ly/2SAJG95
Thanks
Easy Fancy Box: https://wordpress.org/plugins/easy-fancybox/
If built lightbox doesn’t support PDF and playing private/domain-whitelisted videos, please suggest if there is a way to disable built-in lightbox in Porto theme.
Hi,
First of all, we have not tested the plugin “Easy FancyBox” with the latest Theme and this is a third-party plugin and you know that we do not provide the support for any of the third party plugin, as it requires Customization.
Secondly, Yes, You can set/Insert the Vimeo video using Porto LightBox element but not PDF.
1 and 2, It is because of the cache and Optimized CSS of your site, Please remove your server, site and browser cache and deactivate your site Optimized plugin and check your site after removing the browser cache hope you will not find the issue.
And sorry to say that but if you want to disable the theme core functionality then it requires Customization and for that, you have to contact our Customization team at nicework125@gmail.com for paid Customization services.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I just got another license for the theme and using another demo, for the “construction” demo, can you please tell me how to remove the orange diamond that’s above footer in home page? or at least how to change its color?
Also, if I want to move my files to another webhost but using same URL, do I need to deactivate the theme first?
Thanks
Hi,
1. If you want to remove it just copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
.section-custom-construction-2:after {
display: none !important;
}
}
And if you want to change its color so just copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements and check your site after removing the browser cache.
@media (min-width: 992px){
.section-custom-construction-2:after {
background: green none repeat scroll 0 0 !important;
}
}
2. Yes, you have to deactivate the License first and then after migrating activate the Theme again on the new hosting with the same purchase code.
Thanks.
Fo resume version, How do I customize the sticky menu on the left?
Hi,
Please edit your homepage and you will find Floating Menu Container and Floating Menu Items under it so just edit it and change anything as per your requirements: https://pasteboard.co/HVTSQaV.png
Thanks.
Dear Sir,
Please let me know, how can I remove Slider from Shop page (Category Image Slider). I tried to find the option where it has been placed. But I couldn’t.
screenshot is attached for easy understanding.
https://www.dropbox.com/s/r6wn0xoyhpkgjm7/Shop_Slider.jpg?dl=0Thank you
I found the solution myself.
Removed block slug name “category-image-slider” placed in Shop Page under Content Inner Top.
Please kindly do available complete manual for Porto theme. This document contents basics only. “https://www.portotheme.com/wordpress/porto/documentation/”
Thank you Good Luck to Porto Team
Hi,
Sound’s Great!
That you have managed to solve your issue by yourself
And yup we are working on the new Theme Documentation update as well, and also please do not forget to check/try our FAQ’s here: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
Thanks.
Hi there, can we use a different version of font awesome? thank you.
Hi,
Our development team is working on the new Theme update in which they will make sure to compatible the Theme with the latest Font Awesome. so until that please be patience.
Thanks.
Thank you!!
Most Welcome
Hello,
Porto theme functionalities and design are very good. But I faced with a bad experience. After activating PORTO theme I cant upload images, it shows http error.
To confirm that I activated default wordpress theme (twenty nineteen), and images are uploaded seamlessly and without any error.
Please suggest.
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052392--4-http-error-on-image-uploading
Thanks.
Guys, my theme does not update. How do I get updates? (You have version 4.8.5 installed. Update to 4.9)
Hi,
Please download the latest Theme update from TF by login into your TF account and you will find an zip file, Extract that zip file onto your computer you will find Theme Files folder and under Theme Files folder you will find porto.zip file that is the actual Theme file, then follow the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Thanks.
How to change the header image of : https://www.portotheme.com/wordpress/porto/digital-agency/about/ or just in general page headers for this template (not the slider).
Hi,
Please edit your home page and edit the row you will find the image in row setting just change it from there as per your requirements: https://pasteboard.co/HVNjVDw.png
Thanks.
