Hi,

Can you please share your Live site URL with me here, so that I’ll check it for you.

Thanks.

chamial.com

Hi,

I have just tested your site and finds that the Logo is not loading on your site, Its the Text which is loading on your site: https://pasteboard.co/HYDuxhK.png
and I have tested it at my end on my test site it is loading the image please see this screenshot: https://pasteboard.co/HYDvex9.png
It means the issue is on your site only, Please go to Appearance >> Theme Options >> General >> Logo Icons and again set the Logo from there and save changes hope your issue will solve otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 27/05/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

For Removing Default Woocommerce Single Product Tabs Please read and follow the instructions written in this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/

And for Removing Size Guide Tab: The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Please download the latest Theme German Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as German for Germany and save changes and check your site after removing the browser cache.

Thanks.
   

After the last update the slides of the products and categories no longer work, but they are only visible in grid mode. Problems occur with every update. It’s really heartbreaking.

All slides no longer work … Please restore the problem as soon as possible

Hi,

I have just tested it at my end on my test site with the latest Theme version and it is working perfectly fine at my end please see this video: https://jmp.sh/J9LZ1Jo
, which means there is an issue on your site only, It may be because of any third party plugin or may be you have not updated some plugins, so please check once that you have updated all the theme required/recommended plugins and also deactivate your site all the third party plugins and check your sit after removing the server, site and browser cache, hope you will not find an issue and if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 12/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements.

a.porto-sicon-read.xx {
    color: red !important;
}

Thanks.
   

Unfortunately that does not work

Hi,

Can you please share your Live site URL with me here so that I’ll check it for you.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

Can you please tell me which Slider you are talking about? Please provide me the screenshot of that Slider element.

Thanks.

Check it out here. The sliders dont move now. https://highwayzco.org/

Hi,

Please edit your home page and edit Porto Carousel element under Porto Carousel Element Setting >> Advance, turn Yes to Infinite Loop: https://pasteboard.co/HYEzMAQ.png

Hope your issue will solve otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

I think it might be issue wit changing theme name and directory, do I have to add some additional code in functions.php since I changed the name. I think Porto interactive banner is not working for the same reason.

Update: when I disable live search from Theme options-> general -> site search the auto suggestions come back for categories and subcategories, but it doesn’t show product thumbnail.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.

Thanks.
   

Problem solved!

Sound’s Great!

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the code as per your requirements.

#header .searchform-popup .search-toggle {
    color: red !important;
}

Thanks.
   

Hi,

1,2. Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

3. For Shop Page Banner, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

And you can Customize the Filter Conditions from Appearance >> Widgets >> Woo Category Sidebar and Woo Category Filters as per your requirements.

Thanks.
   

Hi,

Yes, The latest Theme is fully Compatible with the PHP version 7.2 and My SQL 5.7, but we do not recommended to use PHP version 7.3 at this time, because the Theme is fully Compatible with PHP 7.3 as well but some of the Theme required/recommended plugins like Slider Revolution, Contact Form, etc are not compatible with the PHP version 7.3, so please use PHP 7.2, hope you will not find an issue.

Thanks.
   

Hi,

First of all Sorry to say that but we do not recommend to use WordPress Plugin for Cloudflare CDN, and according to you your hosting is Best, but the truth is your hosting is not compatible with the latest Theme as in one of your ticket reply we told you that your site has PHP max upload limit 10M and the Theme package is around 12M so whenever you or anyone tried to upload the file which has large size as compared to site upload limit, it will crash the Theme, and we told you several times to deactivate/remove the FTP authentication from your site, whenever we tried to Install any plugin your site is asking for FTP authentication and that is the main reason and restriction from your hosting which is creating an issue on your site. Finally, we have replied to your ticket, please check your ticket reply and reply to your accordingly.

Thanks.

Hi,

(1) CDN support - No where on you Porto Plugin you’ll have mentioned its not compatible with Cloudflare CDN or any other CDN. In today’s time all website owner are using CDN for optimal delivery, so its quite strange to know that you’ll do not support CDN.

(2) FTP & File Size restriction - Yes we have enabled from web a file size restriction of 10MB and in order to upload a bigger size we use FTP client. I have already uploaded the files under the Theme folder within WordPress installation. Now when one visit Theme section in Admin it shows Activate Porto. With regards to FTP authentication I have configured it so that it does not ask authentication anymore.

(3) Post successful file upload now when I do to WordPress Theme and activate Porto.It provides guided steps and within this step it gives an AJAX error and that where I reached out to your team. Please advice how a FTP authentication would give a AJAX error… I do not agree with your support team resolution to move to another service provider for hosting my website.

I await to hear from your team on the best resolution.

Regards, Vikram

Hi,

1. We have not tested the particular plugin you are using with the Theme so we are unable to suggest you on that, If it is working properly with your site you can use it, and also CDN is compatible with our latest Theme and hundreds of thousands of our customers are using the CDN server service not the CDN plugin and if some are using the particular plugin then they are using at their own risk as we do not provide the support for any of the third party plugin issue.

2. You are getting the Ajax Error because of any restriction from your hosting provider which do not give permission to connect to your server with our internal server for downloading the Plugins and Demo Content.

3. Yes, Porto WordPress works on Liquid Web Cloud Hosting easily, But you have to remove the restrictions from your server.

​And now please communicate at one place in your ticket by giving reply of your ticket.

Thanks.

Replied to your refund request.

Nevermind.. It already does. I think that was due to guest checkout and spam bots.

Sound’s Great

Hi,

I have just tested it at my end with the latest Theme and finds it works perfectly fine at my end, It must be the cache or any third party plugin confliction issue at your end nothing else, so please try once after deactivating all the third party plugins and removing the server, site and browser cache, hope you will not find an issue and if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because Your 6 months of support period is expired from 13/01/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please see screenshots below. This is from a clean install of WordPress and the Porto theme. I have included a screenshot of the plugins active on the site a well.

This is clearly not a cache or thirdparty conflict. I should not need an active support licence for the basic functions of the theme to work correctly. A recent update of the theme has caused this.

Please identify the issue and post a fix.

Thank you

Hi,

This is the default Functionality of the Theme we have changed its design on mobile version, If you wants to change as an accordion on mobile then you have to use WP Bakery elements, Tour or Tabs.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And you can change the mobile breakpoints for the Theme/Site as per your requirements by using Custom CSS easily.

Thanks.

ok, but where is the breakpoint for changing to mobile and the burger menu? Reason I ask, is that Im using WPforAMP and I don’t want it to show AMP pages for ipad landscape. I would like the ipad landscape to be desktop view

Hi,

You will find those breakpoints in the Theme Core CSS files.

Thanks.

thanks for the example! but you know that there is not even a plugin that can be integrated?

Thanks

Hi,

Sorry to say that but we have not tested any third party plugin for this, so if you want you can test any third party plugin with the Theme but at your own risk.

Thanks.

OK thanks

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.