Replied to your refund request.

Nevermind.. It already does. I think that was due to guest checkout and spam bots.

Sound’s Great

Hi,

I have just tested it at my end with the latest Theme and finds it works perfectly fine at my end, It must be the cache or any third party plugin confliction issue at your end nothing else, so please try once after deactivating all the third party plugins and removing the server, site and browser cache, hope you will not find an issue and if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because Your 6 months of support period is expired from 13/01/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please see screenshots below. This is from a clean install of WordPress and the Porto theme. I have included a screenshot of the plugins active on the site a well.

This is clearly not a cache or thirdparty conflict. I should not need an active support licence for the basic functions of the theme to work correctly. A recent update of the theme has caused this.

Please identify the issue and post a fix.

Thank you

Hi,

This is the default Functionality of the Theme we have changed its design on mobile version, If you wants to change as an accordion on mobile then you have to use WP Bakery elements, Tour or Tabs.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And you can change the mobile breakpoints for the Theme/Site as per your requirements by using Custom CSS easily.

Thanks.

ok, but where is the breakpoint for changing to mobile and the burger menu? Reason I ask, is that Im using WPforAMP and I don’t want it to show AMP pages for ipad landscape. I would like the ipad landscape to be desktop view

Hi,

You will find those breakpoints in the Theme Core CSS files.

Thanks.

thanks for the example! but you know that there is not even a plugin that can be integrated?

Thanks

Hi,

Sorry to say that but we have not tested any third party plugin for this, so if you want you can test any third party plugin with the Theme but at your own risk.

Thanks.

OK thanks

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please go to Appearance >> Widgets >> Woo Category Sidebar and insert/set the “Filter Product By Attribute” widget in it and set it as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please remove the cache and then deactivate your site all the Cache plugins and then go to Porto >> Speed Optimize Wizard >> Lazy Load Images and un-check it and click on save & continue button and check your site after removing the browser cache hope you will not find an issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understanding.

Hi,

If I am not wrong, I think you want to change the Search Result Page Layout, If so, then, Search Result Page is coming from YITH AJAX Search plugin and you can not Customize its layout directly using Theme Options, Its layout works on the particular Search Content Type that you have selected from Appearance >> Theme Options >> Header >> Search Form. Like if you choose Search Content Type as product and you are using the layout of the shop page as sidebar layout then search result page will also work with the same layout as the shop page. So you have to change it as per your requirements using Custom CSS.

If you want to change the layout of the search page result then you have to edit the search.php file and add the new layout in the search.php file. As you can see that we have added the search page layout same the custom post types layout selected from Theme Options. For example, if you set the Search post type as a post then the search result page get the layout of the blog archive page layout from Theme options. SO you have to create the layout inside the search.php file. Also, you have to make the changes in the wp-content/themes/porto/inc/functions/layout.php file inside the porto_search_form function.

Thanks.
   

Hi,

Please try once after deactivating all the third party plugins and removing the server, site and browser cache and also deactivate all the cache plugins from your site as well, hope you will not find an issue if yes then we have to deactivate your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.
   

ok, will try

Sure

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check it for you and also provide us the screenshot of the issue there as well for the better understanding.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

And Sorry to say that but this is not possible, All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from ThemeForest here:

Thanks. Have a Great Day

Hi,

It must be the cache issue nothing else, If the images are showing in Chrome then it must have to show in other browsers as well, Please flush/remove the server cache and then deactivate it and then remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache hope you will not find this issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Okay, I did your tip, I discovered that by disabling the “Fast Velocity Minify” plugin the images in Opera and Firefox show correctly! Thank you!

Sound’s Great!

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hello, thank for reply. The plugin’s author says: “The category dropdown it isn’t a feature of the free version of plugin. Probably the theme that you are using ovverrides the template of YITH WooCommerce Ajax Search Plugin inside the folder yourtheme/woocommerce adding the categories list.” So yout can’t help me to change the list order adding some code row?

Hi,

If the plugin author told you “The category dropdown it isn’t a feature of the free version of the plugin.” then it will only possible with the help of Customization. If you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com

Thanks.

ok, thanks!

Hi,

Could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/09/2016. According to Envato support policy, renewing support is required for further support.

After purchasing the support extension let me know here again so I’ll setup your support account again.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

No, you do not need HTML knowledge to work with the Demos, It is pretty easy to use it, You can use it with simply drag and drop and 1 click Installation of the Demo .

Thanks.

Hi,

Can you please provide me the screenshot of the menu you want to remove?

Thanks.

It would be the admin bar node that sits in the top most (black) thin menu in the Wordpress Admin area. $wp_admin_bar->remove_menu(‘porto’); (<< this works for removing from side Admin menu but not top) $wp_admin_bar->remove_node( ‘porto’ ); (<< we thought this should work for the top admin menu but does not)

Hi,

Please go to wp-content/themes/porto/inc/admin/admin.php and remove/comment this function and check your site after removing the browser cache: https://pasteboard.co/HY5OwmJ.png

Thanks.
   

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

Hi,

Can you please tell me where you have used that JS before? and also please make sure that the JS is correct or not.

Thanks.
   

Hi PT-Support2,

I have used it in the footer page under theme options => footer => Copyright.

This scrip works fine and i us it by many of my websites. Before the theme update is works also fine on your theme

kind regards Dust

Hi,

Sorry to say that but it relates to Customization, You have added a custom code, and it is not working now, Please once again try with the older version of the Theme with which it was working and check will the code works with the old Theme version or not? If it will work then you can use old Theme version or if you want to use it with the new Theme version then you have to Customize your code to make it compatible with the new Theme again or you have to Customize the Theme core files for your Custom code compatibility.

Thanks.