8686 comments found.
Hello
We see an error in console preventing some portfolio pages to load. Uncaught ReferenceError: Waypoint is not defined at init.min.js:2
Can you advice how to fix this issue?
Hi 8thns1! Are you compliant with the server status requirements? This is caused by an incomplete render of the page and can be related to extra plugins or an issue with Memory Limit: https://support.undsgn.com/hc/en-us/articles/213459889
This can also be triggered if you inserted some super heavy images (this can confirm that some similar pages work and other not) and your server is not able to process these bug images.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi for some reason my menu is not showing up on iphone? https://clublandweekender.com/
Any idea why, please?
Hi OliverBrownCreative! For what we see also the desktop version has no menu: https://undsgn.d.pr/aOFc5p
It works when logged in as admin? Very confusing. I’ve never had this issue
Is there any idea to why it’s doing this?
Maybe you selected the Theme Options > Redirect.
Hi , I can find my elements in the editor . Only a classic block. Probably some screen settings or I am missing an update
Hi fdecoene! Not sure to understand your request but you can verify if you have automatically updated to WP 5.0+ and you still have an old version of Uncode and WPBakery Page Builder: https://support.undsgn.com/hc/en-us/articles/360000284218
Just updated to wordpress 5.0.3 . All required plugins are there and up to date . I can only see the classic wordpress editor , with all the content . The website is still there but the WP Bakery Page builder looks empty.
Do you have extra plugins or Gutenberg plugin installed? What version of Uncode and WPBakery Page Builder you have? In case please upload a screenshot.
The visual composer is 5.5.2 and the WP Bakery Builder is 4.5.0. There is nog Gutenberg plugin installed as far as I can see .
Hi fdecoene! Please check carefully the article I sent you on first link, you need to have Uncode 1.9.3 and WPBakery Page Builder (Visual Composer) 5.6 if you updated to WP 5.0+.
I can change the versions . Where is that link please ? Or can I change the WP version back to an older version ?
I also don’t see a possible to further update the WPBakery Page Builder. Everything seems to be updated
Update to Uncode 1.9.3 (or higher), update the required plugins and make sure you have selected the Disable Gutenberg Editor option in the WPBakery Page Builder → General Settings. When updating the theme don't forget to update Uncode Core and WPBakery Page Builder plugins as outlined in the Theme Update documentation. Alternatively, if you cannot update the theme, you can install the free Classic Editor plugin from the official WordPress repository and check the replace the Block Editor option.https://support.undsgn.com/hc/en-us/articles/360000284218
Thanks , I am going to check this all
In case you just need to install this plugin: https://wordpress.org/plugins/classic-editor/
Thanks again
Updating after product registration does not work easily. I have uncode 1.9.1 , tried to update with the button under appearance/theme but the service / server was not available , and I recieved a notice that the theme had his newest version while it’s still not 1.9.3. I guess I have to remove uncode and install the newest version ? I also noticed that the layout under Option Utils disappeared .
Hi fdecoene! We are sorry but we don’t have not a single report from other users reporting something that “service / server was not available”, in case we need to check your installation privately. Maybe yesterday there was a global problem with the popular Cloudflare network. Otherwise you can also use the Envato Market plugin official from Envato: https://envato.com/market-plugin/
Tried again but the same issue ” Update failed : download failed.Service unavailable. Glad I have a backup of the theme options and layout.
At this point you have something that blocks connections with Envato, use the suggested Envato Market Plugin above.
took care about de codes and tried the envato plugin. Still not possible “download failed. A valid url was not provided”
Hi, this is an official plugin from Envato (not our stuff), so if also this popular plugin doesn’t work, this means and confirms you have a server issue that blocks external connections, the only method you have is to update the theme manually via FTP.
allright , probably the best option is to reinstall the new version. Thanks for your feedback . Top as usual !
Hi and thank you for confirm! Yep just solve with the FTP update or Classic Editor plugin (better you update anyway).
Coincidence or not . Suddenly I had a update for the envato plugin and uncode core plugin. After updating I had the latest theme version and everything works again. A whole difference and much easier instead of starting from backups.
Hi fdecoene and thank you for confirm! This means you had a local problem connecting with Envato servers (we suggested few days ago of the global problem with Cloudflare, that is a popular CDN used by most).
I can’t import demo and menu.
Hi jowelkhan! Don’t worry! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
When I create a post with a WPBakery there is no title in Content. When I create a post with classic editor then it has a title in Content. Whit WPBakery I have to put a heading but then I do not have the post-info. How do I have a title in Content with WPBakery? Settings Edit post > Page Options > Content > Show Title > Yes Theme Optons > Single Post > Content > Show Title > Yes
Hi dejan_krax! Not sure to understand the question but you cannot use default page elements, like the title, if you use WPBakery. When you use WPBakery you switch to a “blank canvas” to create with: https://support.undsgn.com/hc/en-us/articles/214006345
The Post Info as stand alone module is just ready for the upcoming update (if this helps).
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi
I have a license but I´m not able to update.
Where can I get help?
/Martin
Just got a good answer from support. Thx
Hi xonet! If you have at least Uncode 1.8, you just need to register the theme and follow the procedure here: https://support.undsgn.com/hc/articles/214001205
Otherwise you can also use the Envato Market Plugin that offers an update mechanism: https://envato.com/market-plugin/
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Is it possible to have all the links underlined so that colour blind people can easier see the links in text?
Hi patrickloonstra! This is not a native option of Uncode but we can help with a single line of code, can you please share your site preview so we can create based on your settings?
To bad, would be a great and useful to add to the theme. It improves the accessibility of the web. It is for www.patrickloonstra.nl. Check the link in the first text, which is now blue.
.post-wrapper .style-light a:not(.btn), .post-wrapper .style-dark a:not(.btn) {
text-decoration: underline;
}
Great, this works. But, only when I put the code under the theme options. Not in the style.css in the childtheme. Do you know how this can be?
Hi patrickloonstra, this should work also in your child, are you sure you don’t have some errors in the child css? If there is an error all codes that come after will not work, try to insert at the top of your child css. In case notify when done so we can check.
Nope, it is not working as planned. Tried to underline the link at https://www.patrickloonstra.nl
Via the Theme setting of your theme it workes perfect. But in the style.css file in the childtheme not. Here is the whole content of that file: https://tppr.me/rKQgv
For what I can see the child is not properly working, it seems there is an empty space: https://undsgn.d.pr/HwcMM9
Here you are to verify: https://www.patrickloonstra.nl/wp-content/themes/pl%20theme/child-style.min.css?ver=1487445266
Thanks for diving in this issue. Then it is my own fault, and not yours. YES! Solved it. Thanks for taking such good care of your customer. Thanks for the hint.
Thank you for confirm! Let us know how it goes!
Could I add 2 widgets into the main menu. I need a template with the ability of adding to widgets on the far right.
Hi hjtricas! We are sorry but actually this is not possible, on the far right you can add an extra menu and Call to Action buttons but not Widgets (not sure how you can add normal WordPress widgets in a menu area). Let us know if you need more infos!
Is there anyway to code it? it is the godaddy reseller pluging that has to have a cart and login tab on the menu and both of those items are widgets. Is there anyway to create a widget area on the main menu?
Hi hjtricas, is not difficult in WordPress create a new Widget area but it’s part of the native options, sorry. If this is crucial for your project you can ask for a quote, here some of our suggested extra services: https://support.undsgn.com/hc/en-us/articles/115000555209
Hello We are trying to build a custom page template. Want to know what frontend framework are you using? It looks like bootstrap and bootstrap tabs are working but not slider. Please advice
Hi 8thns1! Uncode is based on a custom framework far inspired from Bootstrap but lot of elements are completely different.
Anyway If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, my support period is over, i only like to know if and how i can set a custom logo for tabled view. I hope you can help me out for this single issue.
Hi johnolsen! What you need to change exactly? There is not a method to change the logo image for tablet or device, you can adjust the size to a better fit. In case let us know what you need to change exactly and send the link to your site so we can check based on your settings if there are some codes to suggest.
Can I have multiple pages with the portfolio function?
Hi abrush and sorry for delay! Not sure to understand the question, do you need normal pages that work like portfolio item single pages?
Hi! Yes, I am wanting to use the portfolio function for both my design work and photography separately.
Hi abrush! The portfolio layout is available only for the portfolio custom post type (not available for normal pages), not sure if this is the case but you can also separate the 2 portfolios with the Uncode Navigation Logic so to have 2 “separate” portfolios: https://support.undsgn.com/hc/en-us/articles/213459609
Hi, have you noticed that the breadcrumbs are not working with Google structured data properly? If I check my site with that tool it shows that breadcrumbs are broken. Are you aware of this?
Hi MortenOhle, this was precipitated due to recent changes of Google and this is just fixed for the next update.
Okay, thanks for quick reply.
Thank you for confirm! 
Hello, I have a website with Uncode 1.4.2 with some modifications I can’t re-do if I update the theme. My question is if it’s save to change to PHP 7 with this version. thanks, best regards c
Hi cali75! Your version is from 01/11/2016 and we cannot grant if everything will work with PHP 7, also regarding packed plugins. We suggest to check in some local installation if you want to be sure there are no problems.
Hi, blog category pages are managed by the Theme Options > Posts: https://support.undsgn.com/hc/articles/214002145
I can’t see an option to edit the Category pages specifically?
Hi, not sure what you refer with “edit the Category pages specifically”? Do you expect a method to customise any category page layout different from the others?
Anyway we remind that f you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I’ve sorted it, thanks 
Thank you for confirm!
Hi, after installing and choosing which page must be the Home (Start) page, in this case “full width metro” I see only the code in header und footer. After the reload – F5, the website looks good again. its a strange bug oder i’m doing something wrong?
Hi epayDE, we are sorry but if you have an odd issue is not possible to debug in words, are you compliant with the server requirements? https://support.undsgn.com/hc/en-us/articles/214000785
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, we have best server now you can find my ticket.
Hi epayDE, someone of the team will be back shortly!
Does it work with BuddyPress?
Hi hmg29! Yes some users use it even if we don’t apply special Uncode styles.
I figured it out.
Hi dlynthebrand and thank you for confirm!
I love your theme. Bought it – been using for a while. Even though I purchased this theme – why is your advertisement on my home page now? Not sure why this is now here. Despite my purchase, there is a large post on my home page that reads “Ready to enjoy Uncode Theme? Create stunning websites. Purchase Uncode.”
Is that normal with a purchase?
Hi davecate! When you install complete demo contents you install a complete replica of our demo site just with placeholders images, so if in our demo we have “Ready to enjoy Uncode Theme? Create stunning websites. Purchase Uncode.” is supposed you have also this section in your installation.
Hi,
I’m trying to make 3x Icon Box and have them horizontally next to each other, while being inside a rounded box with with shadow. However, I am only able change border radius and shadow on “columns” and not “rows”. That means that EACH Icon Box have individual border and individual shadow, but I’m trying to put all 3 Icon Boxes into 1 “box” and give that box a radius and shadow.
Is there a workaround for this?
Hope my question is clear enough.
And while we’re at it. How do I get “rounded corners” on elements in a portfolio like here: https://undsgn.com/uncode/homepages/portfolio-classic/ ?
Hi Zumzar, not sure to understand the first question, sorry. Do you need to wrap the icons in a main column like the blu section here with border radius and shadow? https://undsgn.com/uncode/homepages/creative-digital-agency/
In case this controls are in the tab Extra of the Column options: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=9
The rounded corners in thumbnails are created with the shape option of the Posts module and at the bottom of the same screen (Block tab) you have the shadows: https://support.undsgn.com/hc/en-us/articles/213456849
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
That is exactly what I wanted to do, yes. And I’ve just done it succesfully, BUT… I want to put this into another row with a colored background and special dividers.
But, as soon as I split the row into 3 parts, I loose the control to edit column options for all three at once. I can only edit them individually. And I can’t put a row inside a row, inside a row…
How do I fix this? Do you understand my question?
So I basically want ONE SHAPE (with rounded corners and shadow) to have 3x Icon Boxes inside of it. Now, this shape should be places inside a row with a colored background and special dividers.
Maybe looking at rasmusdalboege.com will help you. It’s regarding the 3x “UX/UI design” Icon boxes.
Hi Zumzar, we are sorry but it’s not easy to understand designs in words, as suggested please use the dedicated Help Center and maybe attach a raw design of what you need to achieve so we can understand, hoping that it is something that we promo in our demos and then obtainable with Uncode: https://support.undsgn.com/hc
PS: Anyway if you need 3 columns you need to apply the setting in each (“But, as soon as I split the row into 3 parts, I loose the control to edit column options for all three at once. I can only edit them individually.”).
Hi undsgn. I did actually open a ticket regarding something else. It’s been up for 2+ days now… So I’m not really intrigued to open another ticket regarding this issue considering the wait time.
Hi Zumzar, when you open a ticket there is an evident note that alerts that support team is NOT working during weekend, so you cannot expect that some agents reply to you during Saturday and Sunday. For the sake of justice is also important to note that you opened the ticket yesterday and not 2+ days ago as you report, and actually are not even 24 hours: https://undsgn.d.pr/sLuWmk
So we invite you again to open a dedicated ticket and inserting some screenshots as reference.
Well said.
Hello, I would like to create a page without content. How do I do that? Is there an article about this? Many Thanks!
https://support.undsgn.com/hc/en-us/articles/360000153089Hi, yes this is possible, confirmed! Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team! If this is for support please ask questions with an account that bought Uncode. Thank you! https://support.undsgn.com/hc
