23241 comments found.
Demos. Shop14. If you go to page, menu item is marked: http://prntscr.com/mfl0bf
But when you go down, it is not: http://prntscr.com/mfl0qq
But, i.e. in Shop8 it is: http://prntscr.com/mfl0xh
Please, fix it, as I am thinking to buy Shop14. Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And Sorry to say that but this is not the Theme issue, it is the setting of the header, you can set the header and menu colors as per your requirements for header and sticky header from Theme Options.
Thanks.
Please advise: ticket submitted 41716 Thanks in advance!
Hi,
We have replied your ticket with the complete solution, Please check your ticket reply and And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28 Nov 2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have replied your ticket, thanks in advance!
Please stand by as we are reinstalling theme again. I will purchase another licence in just a few
Please check ticket 41716 We can not figure out why the builder is not showing. I also purchase another key.. Thanks in advance
Hi,
We have replied your ticket, Your issue has been solved please check your site after removing the browser cache, It was your site any third party plugin confliction issue, I just deactivated your site all the third party plugins and the issue resolved, now you just have to activate all the third party plugins again one by one and check which one is creating an issue on your site. Please see this screenshot: https://pasteboard.co/HZpkv18.png
And for your Info: Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please do not panic.
Thanks for your understanding.
Thanks for your fast reply and fix saw the screenshot and will look into that.. Appreciate your time!
Awesome I see it! I will go through each plugin and see which one is conflicting with it. Thanks again Ill let you know which one is conflicting with builder so other one use it.
So far CMP – Coming Soon & Maintenance Plugin URL: https://wordpress.org/plugins/cmp-coming-soon-maintenance/ is the one that was not showing the builder. I think we nailed it down to that one. Have a great weekend!
Sound’s Great! 
Hm. I am getting a “Purchase Code is not valid!!!” and can not update to the 4.9.2. I have a fully valid code. Is this an issue on your end? Or is it a conflict on my end somewhere?
Hi,
Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.
Thanks.
how do you change theme carts porto
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can I have a link with the spanish translation?
Hi,
Please download the latest Theme Spanish Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as Spanish for Spain and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/gseftc87wckmx3m/porto-es_ES.mo?dl=0https://www.dropbox.com/s/ohn2yeh6m748jng/porto-es_ES.po?dl=0
Thanks.
Thank you very much kind sir/mam!
Most Welcome
i would like to know how do i change the shop page name, because my site is in portuguese and i dont want to the url be “shop”, i would like do be “loja” but when i change the name the product doesnt show, i had to create another page and a redirect, but it would be site change only the url name
Hi,
For changing the Shop Page URL as per your requirements or any page URL, we recommended to use Yoast SEO Plugin: https://wordpress.org/plugins/wordpress-seo/
Furthermore you can ask from plugin author.
Thanks.
Hello.. I get the same error as @birken, purchase code is invalid. Purchase code has dissapeared from the texbox in license settings but still show as active and ok. But not possible to update the normal way.
Hi,
Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.
Thanks.
just tried to update theme and got this message:
An error occurred while updating Porto: Purchase Code is not valid!!! i have the same purchase code as before and i have 2 month support left, please advice here not a support ticket as i have no time please.
Hi,
Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.
Thanks.
thx that worked fine. do i update this one for free: There is a new version of Ultimate Addons for WPBakery Page Builder available.
Hi,
You can download the latest plugin from here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Thanks.
thx, but is only open files and folders no any zip files that i can download?
i got it sorry just find the download button top right
ok to update them do i need to uninstall and lose everything?
as i get this when try to upload the plugin: Plugin installation failed.Hi,
Please download the plugins zip files into your computer from the above link that I gave you, then Login into your WP Back-end and go to Plugins and deactivate and delete the old version of the plugins then Upload and Install the latest versions of the plugins, hope you will not find this issue and will not loose any thing.
Hope this make sense, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,what happen to member section,i changed it to products and everything is good when i updated the theme all the link is broken.helpppppppppp
Hi,
Please go to WP-Dashboard >> Setting >> Permalinks and Refresh/Reset the Permalinks and save changes again and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/09/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
how to Refresh/Reset the Permalinks?
Hi,
Please go to WP-Dashboard >> Setting >> Permalinks and set the permalinks as default and save changes.
1. https://modernthemes.net/documentation/resetting-wordpress-permalinks/
2. https://www.inmotionhosting.com/support/edu/wordpress/wordpress-features/reset-permalinks
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/09/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there. I would like to change the Height of the home page slider by half. Where do I go to do that?
Thanks
330px precisely.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact and proper solution.
Thanks.
Will do
Sure
Hi Team,
I would like to know how come the cart loading icon keeps loading and loading whenever i view the website in my mobile.
Website : KKNOVELTY.COM
Hi,
It is your site any third party plugin confliction issue, Please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache hope you will not find an issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello.
1. How can I update when using child theme?
2. After updating to the latest version i cannot update WP Bakery and Revolution Slider. When trying though Appearance > Install Plugins I get this error:
Purchase Code is not valid!!!Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.
Please advise
Hi,
1. Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
2. Please go to Porto >> Theme License and deactivate the Theme and then again activate the Theme with the same purchase code and then try to Install/Update plugins hope you will not find an issue, Otherwise please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Thanks.
Yes that worked.
Thank you
Most Welcome!
No mobile app for this theme?
Hi,
First of all thanks for showing your Interest in Porto WordPress.
Sorry to say that but No there is no mobile APP for the Theme but the Theme is fully responsive and works perfectly on Mobiles as well.
Thanks.
Yes, but thesedays users prefer to use mobile app more than web
Hi,
We will work on it in next coming updates of the Theme
Thanks for your suggestion.
Hi,
i would like to report that there is an issue on the Porto Events currently on latest wordpress only the Next even type is working the rest are giving /porto/content-archive-event-list.php on line 12 issue how can this be solve?
Hi,
I have tested it at my end and the Porto Events element is working perfectly fine at my end, Please make sure that you are using the latest version of the Theme and Plugins and also the WP, If not then please update the Theme and Plugins and WP and then check your site after removing the server, site and browser cache, hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check it for you but after extending your support extension because your 6 months of support period is expired from 06/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
The advanced member list has a bug in that row 2 doesn’t show the featured images. I have had to change content-member.php line 106 as a temporary fix:
<div class="col-md-5<?php echo ! isset( $member_counter ) || 0 === $member_counter % 2 ? ' order-md-2' : ''; ?>mb-4 mb-lg-0"> To: <pre> <div class="col-md-5 order-md-2mb-4 mb-lg-0"> to ignore the order php key. Any ideas why this would happen? Thanks Paul</div></pre></div>
Hi,
Can you please make sure that you are using the latest version of the Theme and Plugins and also the latest WP, If yes then please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
How to disable the product card template? Сonflict with Openswatch plugin – Woocommerce variations image swatch. It does not work fully.
Here is what the plugin developers wrote: “Our plugin build base on default woocomerce theme. With Porto is custom theme.”
What can you advise? The images of the plugin are not displayed in the gallery under the main photo.
Hi,
First of all there are hundreds of WooCommerce extensions plugins and we are not required to make all of the WooCommerce extensions plugins compatibility with the Theme, this is not possible, and our latest Porto WordPress Theme is fully compatible with the latest WooCommerce Plugin, “Openswatch plugin – Woocommerce variations image swatch” is the third party plugin and we have not tested it with the latest Theme nor it included in the third party plugins compatible list with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
So please again contact with plugin author and ask the plugin author to Customize the plugin for you and make it compatible with the Theme.
Otherwise, if you want us to Customize the Theme Core files for you for making it compatible with the plugin then you have to contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks for your understanding.
Hello. 1. How I can to trigger modal window through link menu item for All pages? And save modal content in one place?
2. Can I create box with flicker Image and text overlay? Like this https://www.portotheme.com/wordpress/porto/shortcodes/products/ But without Woo?
Hi,
1. Please send us your site login details through our support system so we will add it for you. You can do it by using the Porto Light box VC element in the page and then copy the short code of that page and paste it to the Theme Options >> Header >> Contact Info.
2. Which box you are talking about in the example page? Can you please send us the screenshot?
Thanks.
2. All box (first 30+ box from start) One photo on hover changes to another photo (flicker)
Hi,
1. Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience and do not panic once your ticket will be resolved you will get the reply of your ticket until that please wait.
2. That Page has been created using “Porto Product”, “Porto Recent Products”, “Porto Sale Products”, “Porto Top Rated Products” etc. you can use any of the element as per your requirements and it will work for you same as on the page but it will work with the default WooCommerce products only, you can not create/use the same effect with any Custom Product or Data.
Thanks.
Hello. Please, send link to Turkish translation. Thank You…
Hi,
Please download the latest Theme Turkish Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as Turkish for Turkey and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/kgkolpjelml2rk4/porto-tr_TR.mo?dl=0https://www.dropbox.com/s/oj18nopxrj23epi/porto-tr_TR.po?dl=0
Thanks.
Is there anyway to change the size of the font in the footer ? i am using the education demo and for example it is a long email address i want to put.. so does “Email” on one line and then on the other line it places the email address
Hi,
For changing the Font Size of Footer Text, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Font Size value as per your requirements.
#footer .widget {
font-size: 20px !important;
}
And for changing Email Line, Please go to Appearance >> Widgets >> Footer Widget and edit the Porto Contact Info and add
before email: https://pasteboard.co/HYZIHbN.png
Thanks.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Yeahh, almost forgot about this old issue and i have to confirm the post from @ebizunivcode – The FAQs are beeing duplicated and seems to be an issue with pagination.
Hi,
Please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” and “Syndication feeds show the most recent” to “99” and save changes and check your site after removing the browser cache: https://pasteboard.co/HYWEtV5.png
Thanks.
