Hi! I’ve been using this theme for a while now, but for the last couple months I can’t add buttons anymore. When I try to add it, it asks me if I want to leave the page or cancel trying to leave. When leaving it sends me to the posts page. What to do?

Hi

I know, i’m out of support, but i installed now the first time the Heli theme. And i’m faced with the white screen problem like many other users too. The problem is the WooCommerce plugin. I don’t need that plugin, so i deactivated it. With active plugin the page works, with inactive plugin there is just a white screen. I don’t want to have a plugin installed and activated without using it. So your theme seems useless to me and i’ll try other themes.

When you solve this issue, then i’ll come back to the Heli theme.

Cheers, Axel

Hi,

Your theme is available with WP 5.1 version ?

Thanks in advance !

I get in touch with you since after buying your theme and install it, this empty of pages, that is, there is only one blog page type, but there is no example of home, or page, or anything, just one blog page and it’s nothing logical. I need to know why it happens and how it is solved

Hi, we updated the website to WP 5.1 version and then we updated the theme and we faced the white page problem. We disactivated all plugins and then reactivated but we didn’t solve the problem. It seems that the new version of the theme is not compatible with new version of WordPress. Could you let us know how to proceed? regards

Hello team,

I cant not import demo data for the theme,am getting ERROR http_404: Could not download demo media package. Please use this direct link or contact our support staff. when trying to import demo data to my website.

Kindly assist.

Hi.. i have purchased this theme. i have downloaded the activation key. but there is no option to activate.. please help me with that.. and when i import theme somethings are missing. like i imported creative demo. but the main header image is missing,..

Upgrading wordpress, the theme and the plugins has caused issues on some of the pages on a website. I have sent you an email outlining the problem and requesting a resolution.

Hello! We have some problem about import demo. Can you help me?

Hi, At http://delsabboutique.com/checkout/ the terms and conditions tick box does not line up with the text. How acn we fix this

I’m getting an error on my website, my hosting provider is blaming it on your theme , unrelated to previous comment

hi I just purchased the Heli-theme, but when i use TM Heli Impor, this error comes: object(WP_Error)#14354 (2) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(60) “cURL error 28: Connection timed out after 10000 milliseconds” } } [“error_data”]=> array(0) { } } Please help me, I already open a ticket.

Hello, I purchased your theme and never used it, I never used support not even one time during my 6 months. I’m almost done building the website I was planning and only have 1 issue , I need to know how to disable your mobile menu plugin, Thats all! I submitted a ticket through support, to se if they can help me with one issue, and now I’m getting a message that I need to renew support, I seen on your comments below that you were willing to help someone else who never asked for support, once. You asked them to submit a ticket and would still help them, I have a screenshot. Can I ask the same? I just have this one issue, thats all. Please help.

how to remove big title on top ?

Hi, I have installed the theme successfully but the Heli Importer is not working. It’s stuck on 0%. I have installed all the plugins before importing demo. I have latest version of WordPress & PHP. Can you please help me regarding this issue?

The importer has a bug.

in the file:

plugins/thememove-core/import/thememove.importer.php

at line 2122, adding:

$headers = (array) $headers;

Hi, I’ve purchased Heli theme few days ago and I can not access the support. When I click ‘Go to item support’ a ‘404 Not found’ page appears. Need help please. I can provide a purchase code if needed.

Our New Support Channel – FASTER & BETTER

Thank you for this great theme. Like many people, I had a problem with the importer. After 2 days of searching and searching, I found out how to solve this. Your web host probably has an outdated php version. My php version was 5.6 and I have now changed it to 7.1. You can easily do this yourself. Ask your web host if don’t know how to do this.

Do you use DirectAdmin? Go to your domain in the DirectAdmin panel. Click on Advanced Features and choose Select PHP version. Choose 7.1 and set as current.

Hopefully I could help many people!

Hi I have version 4.0 running, how do I update the google map api to use the new api required key from google?