1736 comments found.
Hi, guys. Thank you for the cool WP theme (Native). I’ve got some issues using Header Option #12 and I would like to get your help/advice about what would be the best way to fix them:
- when I choose Boxed page layout width than I can’t stretch rows to the main container width (where all content goes). Even when I chose “Full width” in row settings it still keeps 1200px. I need an option to stretch a row to the real full-width. - – at the same time when I choose Full-width page layout I can’t make a row “boxed” when I choose Boxed Content Width in row settings
- I have an issue with displaying Slider Revolution full-width slides. Slider in a full-width mode basically gets stretched to the full width of the page but not the full width of the main container. So, in this case, left part of the slider is hidden by a header (menu). it is very annoying and I don’t see a proper easy way to fix unless setup different padding to Slider Revolution for each possible screen size.
Thanks. Hope to get your feedback soon
Hello Urbanblockmedia!
Thank you for the attention to our theme!
1 As you have mentioned you choose Boxed page layout so it means the content width will be 1200px, in case you need to have fill width and boxed rows width you need to choose Fullwidth page layout. Boxed can be set in row options (content width), please, check this article. Could you please, submit a ticket in our support center and provide us with the WP access and link to the page in questioning? We’ll check it for you.
2 Please check this article.
Best regards,
DFD Support Team
Hi team !!
I like your effect in your homepage.http://nativewptheme.net/ How can I get it. it’s include in Native theme ??
Hello Quyenhm!
The requested page is HTML version of our promo page, and it is not available in the list of the demo layouts. Please check this demo layout.
Best regards,
DFD Support Team
thank you very much. I found it !!
Always welcome!
Best regards,
DFD Support Team
Hello team, I am using a translator from Spanish to English. unfortunately, after i send a message from DFD form, i become to the e-mail this:
From: {{text_name-1}} {{text_name-2}} Subject: {{email-3}} Message Body: {{textarea_name-4} Without the real message body.
I followed the instructions of the video “https://www.youtube.com/watch?v=yhfBEnaWOBc&list=PLb4J5GIHmy1njwl7iudP2UkYMhel49fVc&index=56” and also of the page”http://nativewptheme.net/support/knowledge-base/contact-form-mail-tags” without result :C
Hello Jesuuu!
We recommend you to check the issue with the hoster as probably there is the restriction for this kind of mail tags. Could you please, submit a ticket in our support center and provide us with the WP access? We’ll recheck the form for you.
Best regards,
DFD Support Team
Hello, I have got problem with my images.
I’ve set demo successful. When i preview page which come from demo , images visible but when i uptade page and click orginal link, all images unvisible except background images. Also sticky header doesnt work.Original header works like fixed menu.But in preview its work true.
Hello Hasatanaokulu!
Could you please, submit a ticket in our support center and provide us with the WP access and some more detailed information about the issue?
Best regards,
DFD Support Team
hello Im trying to do a shop with native shop-first but in the page shop i can´t change the header. could you help me please.
https://santosdacunha.com/lojasc3/shopHello ValDyas!
The page you are referring is is archive page as it’s set as shop page in Woocommerce setting. The header style can be changed in Theme Options > General Options > Layout settings > Archive Pages Header.
Best regards,
DFD Support Team
Hi, I use the quotation mark (‘) in the title and comment section for the Hotspot feature. Can you help me?
The hotspot feature does not work on the page edit screen when I use a quotation mark (‘)
Hello Eminsandik!
Could you please, submit a ticket in our support center and provide us with the WP access and some more detailed information about issue?
Best regards,
DFD Support Team
How do I get rid of the right sidebar on blog landing page? It won’t leave.
Hello Adamfischer!
Please check Theme Options > Blog Options > Blog page options > Blog page layout or Theme Options > Blog Options > Blog archive page options > Archive layout if you are referring to blog archive page.
Best regards,
DFD Support Team
Hi ,
Can i add/edit default contact form field in theme
Thanks
Hello Shebil!
You can change the fields in module itself, please check this article for more detailed information.
Best regards,
DFD Support Team
Hi,
first of all : this is the second time I buy Native theme, thanks, it’s great ! 
I used Ronneby many times also, keep up the good work.
I have an issue with installing an Adobe Font on my website : I don’t know how to do it…
This is the font I want to install (I have a Creative Cloud account and everything) : https://fonts.adobe.com/fonts/omnes#packages-section
Could you please help me ?
Thanks
Hello RolandGosselin!
Thank you for the attention to our themes.
Could you please, submit a ticket in our support center and we’ll check what can be done?
Best regards,
DFD Support Team
Hello, in portfolio items, we miss the settings for the article that were previously displayed under the article. Currently, e.g. we can not specify a custom header image or subtitles because the menue is not shown. How can we fix this problem?
Hello Krtzmnn!
Could you please, submit a ticket in our support center and provide us with the WP access and some more details of the issue?
Best regards,
DFD Support Team
Hi I submitted a ticket last week Thursday for assistance with installation and have not gotten any feedback. I need this installed urgently, regretting my purchase. Everytime I try to install the theme is says the link has expired.
Hello Meganbrophy!
As we can see we haven’t got any tickets from you, furthermore, as we can see you haven’t been registered on the support forum, please check this video: https://www.useloom.com/share/92ec24aad31d438f9dbf17f3db4223ea.Could you please clarify the way you have sent the ticket and resend it one more time using this link? Do not forget to provide us with WP and FTP access details.
As for your issue, most probably you have low server configurations and theme should be installed via FTP, check more details here.
Best regards,
DFD Support Team
Hi, TEAM.
I just purchased the Native theme, please why do I have the message below showing on my dashboard:
“DFD Theme Extensions is enabled but not effective. It requires DFD Native theme in order to work.”
I need quick help, please.
Hello Vastdv!
Parent theme should be called dfd-native, please make sure you have the correct theme name in files. Could you please, submit a ticket in our support center and provide us with the WP and FTP access details?
Best regards,
DFD Support Team
I renamed my theme, do you mean I should name it back “dfd-native”?
Yes, please, rename parent theme to dfd-native to avid possible issues.
Best regards,
DFD Support Team
I’m not a WP expert…Please, where do I rename it? The same ‘styles.css’ file?
Even after removing the entire WP file and uploaded again, I still got an error message:
“The following themes are installed but incomplete.
Name: DFD Native Description : Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.”
Like I said, I’m not an expert, please help immediately, or I get a refund.
Thank You, TEAM.
Please submit a ticket using the link from my previous response and provide us with the WP and FTP access details. We’ll be able to check request and help you.
Best regards,
DFD Support Team
Hi, I wanted to request an option to easily change the “Login on Site” text in the theme options. I updated the PHP file but every time the theme updates I have to redo it and I prefer to not even mess with theme files if I can help it.
Hello OutLoudStudio!
Thank you for the feedback! We’ll add your request to our wishlist.
Best regards,
DFD Support Team
Hi, This may be a noob question but when I try to open a page to edit it the elements of the page apear as blocks of code. I’m using 12th theme on dfd native theme. I think the editor where the page opens is WPBakery.. Sorry for poor and messed out english, but it’s hard for me to explain the problem in english
Hello Bethruz!
Please make sure you have updated the theme and plugins up to the latest version. Please check how to update the theme here.
In case you need our help with the update, please, submit a ticket in our support center and provide us with the WP and FTP access details.
Best regards,
DFD Support Team
Great theme, a bit difficult to navigate but worth the learning curve. Great job guys. I have a problem, I do not want the “Tablet” layout forced on me in the Header Builder, I want to nuke the tablet layout completely and use the Desktop layout until the Mobile layout. Can you please send me the functions to add to my child theme to accomplish this?
Hello Adamfischer!
Thank you for the attention to our theme.
Could you please submit a ticket in our support center we’ll check what can be done?
Best regards,
DFD Support Team
Hello, The contact form were working fine and all of a sudden either the message is sent without going anywhere OR by showing me this error: Validation errors occurred. Please confirm the fields and submit it again. even though everything is filled in and in correct way. Please let me know what is the issue.
Hello Unknown_gk!
We recommend you to check email sending with the hoster as we haven’t added any changed to the contact form module. Probably you have started to use new plugin which also could cause the issue you have faced with.
Could you please submit a ticket in our support center and let us check the form? Please do not forget to provide us with the WP, FTP access details and link to the site.
Best regards,
DFD Support Team
Hi, the website i’m developing is http://www.dammgood.com.au/gallery
However when i create the gallery page, it’s pulling up settings and showing up sidebars which i don’t want. I can’t seem to figure out how to display the images, it’s pulling up “galleries” like an album. I just want a standard gallery to display item.
Can you kindly assist? Thanks, Brian
Hello Brian!
It seems you are referring to Gallery archive page, please adjust the styling of this page in Theme Options > Gallery Options > Gallery archive page options. You will see only featured images of your gallery items on this page.
Best regards,
DFD Support Team
Hi, I do not want to have multiple galleries. I just want to display the main gallery items upfront on the page but i can’t seem to find the option for this. How do i redirect the gallery button to do this? Thanks, Brian
There is no option to display images from single gallery on gallery page. You can try Media grid module (http://prntscr.com/m7ohvt).
Best regards,
DFD Support Team
I’ve noticed the map marker for my maps has disappeared. Updated theme to latest version still the same. I’ve seen other comments with the same issue. Can you post a fix – thanks!
Hello Martian-media!
We already fixed map issue in current theme version. Please make sure you have cleared server and browser cache.
Could you please submit a ticket in our support center and let us check the site and map? Please do not forget to provide us with the WP access details and link to the site.
Best regards,
DFD Support Team
Thanks for such a quick response! The cache was the problem. Thanks so much for you help and for such an amazing theme
Thank you for attention to our theme and feedback!
Glad to know the issue is solved!
Best regards,
DFD Support Team
Hello. I am having all sorts of trouble trying to get rid of the bullets on this page that are to the left of the images in the gallery block.
https://prnt.sc/m5pjswI tried this in the custom CSS and a bunch of other variations of it and can’t get rid of them.
.blocks-gallery-item ul > li { list-style: none; }
I am running this: WordPress 5.0.3 running DFD Native theme.
Hello Cleck673!
Could you please submit a ticket in our support center and provide us with the link to the page in questioning. We’ll check what can be done.
Best regards,
DFD Support Team
Hi,
Does your theme support Arabic (RTL) language?
Hello Jeneferramtin!
The theme supports RTL, you can checck the RTL layout here.
Best regards,
DFD Support Team
