Hi,

Sorry to say that but this is not possible with Porto Accordions element, we have designed Porto Accordions element bit different from WP Bakery Accordion element, so if you want to have the accordion open one at a time then please use WP Bakery Accordion element instead of Porto Accordion element.

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

And also please check the Theme Change Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.

There was a conflict between Popup Maker and Mega Menu. I checked “Disable Popups Menu Editor” in Popup maker settings—>MISC. Then the problem was fixed.

Sound’s Great!

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots for the better understanding.

Thanks.
   

Hi,

Can you please share your Live site URL with me so that I’ll check and provide you the solution for that.

Thanks.
   

Hi,

First Please set the Columns on the particular page as 4 or 6 not 5 and then copy and paste the below given CSS code to the particular page Custom CSS option and check your site on mobile after removing the mobile browser cache.

@media(max-width: 768px){
.porto-column {
    width: 50% !important;
}
}

Thanks.

Hi,

You can change it from Appearance >> Theme Options >> Skin >> Mobile Menu as per your requirements: https://pasteboard.co/HZCmIuw.png

Thanks.
   

Hi,

You will find the list of all the third party plugins compatible with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Inspite of that if you want to use any other third party plugin you can use it but at your own risk because we do not provide our dedicated support for the third party plugin issues, as it requires Customization.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but we have not supported Master Slider any more, Its been around 2 years we have removed it from the Theme, So Instead of Master Slider please use Revolution Slider, and how to set Video in Slider Revolution and Turn ON auto play you can read in the below given docs:

1. https://www.themepunch.com/revslider-doc/video-layers/
2. https://www.themepunch.com/faq/turn-autoplay-off-sliders/

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Please download the plugins zip files into your computer from the above link that I gave you, then Login into your WP Back-end and go to Plugins and deactivate and delete the old version of the plugins then Upload and Install the latest versions of the plugins, hope you will not find this issue and will not lose anything.

Hope this makes sense, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Your issue has been solved please check your site after removing the browser cache. We have replied your ticket please check your ticket and reply to your ticket accordingly.

And for your Information: Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience in weekend days.

Thanks for your understanding.

ok cheers and thanks!!

Most Welcome

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution for that.

Thanks.
   

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/07/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please update your Theme to the latest version, 4.9.2 and also the Theme required/recommended plugins as well, I hope you will not get these warning again, we have fixed these warnings in the latest version, Please check the Theme change log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.
   

I have the latest version installed (4.9.2) and I am still getting the error. I have also manually copied the latest ‘style-internal.php’ to my website and still get the error. Any other suggestions?

Hi,

Please contact us through our support system with your site WP and CPanel Login details so we will check and try to solve it for you.

Thanks.

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.

Thanks.
   

It seems like most of the settings works ok except from logo size and custom css. Logo has become very big in both desktop and mobile view.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

nevermind deleting a renegade index.php in theme root fixed it

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Hope it will help you in solving your issue, Please make sure that you have removed the Porto Model Box element from your page.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested the theme on a fresh new WP and it works same as on your site means the column gap is not working, then I tried to switch to the Twenty Nineteen WP default theme for checking it that the issue is in the theme or in the WP Bakery so I also found the same result on the WP default theme as well which means that the issue is not in the theme but it is in the WP Bakery plugin.

And I am forwarding/Reporting this to the WP Bakery Support as well for fixing this bug in the plugin, so until that please use the padding or margin in the row set for achieving your required needs.

Thanks for your understanding.
   

Thanks for reply! Could you show me example how should I use paddings and margins correctly? When I’m doing it, last 4th box is falling to next line below.

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and try to set it on your site.

Thanks.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 991px){
.porto-product-filters .sidebar-toggle {
    display: none !important;
}
}

Thanks.
   

Thank you that worked.

Most Welcome