Hi,

Please download the latest Theme French (France) language translation files from the below given links:

1. https://www.dropbox.com/s/tbnvr636q6fqgdw/porto-fr_FR.mo?dl=0
2. https://www.dropbox.com/s/5cf6ys3m8l80p4h/porto-fr_FR.po?dl=0

Thanks.
   

Hi,

Please use/set Slide 1 image not set/add Slide 2 and 3 Images and it will not work for as Slider, This is the only solution.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/11/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for the reply obviously I tried to insert only an image in slide 1 but it does not work

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Ctrl+0 does nothing!

is seem to be a problem with window size if i make the window smaller and then fixit self if i open the window to full and refresh it goes back again please see video here https://file.town/download/hc4ma1bxyxonv12l5d2bi9n8i

Hi,

Your providing URL is showing this: https://pasteboard.co/I0jo7ro.png

And can you please share it with us through our support system with your site WP Admin Login details so we will check it for you.

Thanks.
   

Hi,

Can you please contact us through our support system with your site WP Admin Login details so that we’ll create a footer on your site and provide you the video of your site.

Thanks.
   

No I bought a theme expecting to be able to use it. We don’t give out our login details to anyone. If you are prepared to send me the information great but no login details. It breaches our security policy. We plan on buying more of this theme but not if this is the way it is supported. The documentation should be clear or you should be able to provide me with instructions.

Hi,

OK, I have created small video clip for you that how to setup a Footer, Please see this video: https://jmp.sh/idEoAIX

Thanks.

Hi,

Can you please provide me your email address so that I’ll forward it to the Email Support Team for checking it to the top priority for you.

Thanks.
   

thank you guys, received

Most Welcome

Most Welcome!

I’m watching the landing pages in the page you sent me and they share elements in common with html, so I can imagine you are based on the html version; but I found for example this word rotator broken: https://www.portotheme.com/wordpress/porto/shortcodes/word-rotator/ (are you aware of that?) check the type effect, it’s just sliding. If you are using the same base, I could use your theme to configuring it as the coffe demo, via css and so on

Hi,

Its just because of the different Fonts Size and Family and you can fix it easily using Custom CSS.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> General >> Live Search and turn ON the Live Search from there and then go to Plugins and deactivate Yith WooCommerce Ajax Search plugin and then check your site after removing the browser cache, I hope you will find Live search working, This is the default functionality of the Theme, Live Search and Yith WooCommerce Ajax Search will not work together, you can only use one at a time.

Hope this is all clear now.

Thanks.
   

it worked thank you

Most Welcome

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact solution for that.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Sorry to say that but you can not transfer the Pre-Built site on any other platform with any other Theme on the Porto WordPress Theme, this is not possible.

You have to create a site using Porto WordPress from Scratch, you can Import any of our Pre-Built Demo for starting up, Please check our Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

And you can use any Constructions/Comming Soon WordPress plugin to avoid its appearance on google search during construction.

2. Yes, The Theme Supports the Russian Language.

3. Yes, you can Customize/add code as per your requirements easily.

Thanks.

Hi,

Sorry to say that but there is no any code for this, You have to follow the same steps described in the particular comment and if you want you can use Child Theme for that, It will not override/remove the Customization you will do in future when ever you will update the Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/12/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I think your friend is using the old the version of the Theme or it may be the cache issue at your friend end.

Thanks.

Hi,

Thanks for notifying us we will look through it with the new Theme update of the Theme.

Thanks.

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.

Thanks.
   

Hi,

I have just tested your site at my end and it works perfectly fine please see the video of your site: https://jmp.sh/dN3vKJy

It must be the cache issue at your end nothing else.

Thanks.
   

Hi,

This is because I checked the following checkbox in the plugin: Disable JavaScript processing [ If selected, this plugin will ignore JS files completely ]

But this gives me a penalty in pagespeed, if you try it again now the error will occur. There is an option to ignore certain scripts but I don’t know what js script is responsible for this error. Hope you can help, thanks!

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media(min-width: 992px){
#header .searchform.searchform-cats input {
    width: 248px !important;
}
}

Thanks.
   

did not work your code. i had to add it like this is it ok?

@media(min-width: 992px){ #header .searchform input { width: 248px !important; } }

Hi,

If the code is working for you, then you can use it otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives and set “Pagination Style” as “Infinite Scroll” as showing in this screenshot: https://pasteboard.co/HZLML05.png

Thanks.
   

Hi,

The Speed of the Website is something which can be achieved using Customization so I am able to provide you the tested solutions, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Thanks.
   

Hi,

Yeah, The author of the Instagram Slider Widget plugin is fixing some of the plugin issues and that is the reason the author of the plugin disable the plugin for certain amount of time and hopefully it will be enabled again very soon, and please contact us through our support system so we with your site WP Admin Login details so we will Import the Demo for you.

Thanks.
   

Ok, I found the text,

cant find the image of the girl

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

Please edit the particular WP Bakery Column and under Column Setting >> Responsiveness Options you will find an option to Show/Hide the particular Column on particular Devices as showing in this screenshot: https://pasteboard.co/HZHTWCF.png

Thanks.