23210 comments found.
hello I changed domainname but how do i change the domain that is linked to the license?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hello, I can’t active your theme, please show me how to active it (I saw your video and follow and get error), I’m using WP 4.9.9
Hi,
Please contact us through our support system with your site WP Admin Login and Cpanel Login details so we will check and solve the issue for you.
Thanks.
Hello there,
i have a bit confusing problem. i purchased your theme and it works fine until last update. my website will be only english in the beggining. because of that instead of “WPML Multilingual CMS”, i purchased “Woocommerce Currency Switcher” from author named “realmag777”. Until the last update you made it was working fine but now it is not switching between currencies. my website is still on development. do you have any idea what caused to this?
thank you very much for your help. Kind Regards,
Hi,
Please configure your WooCommerce Currency Switcher again by following the Official Guide of the Plugin: https://www.youtube.com/watch?v=wUoM9EHjnYs&feature=youtu.be
And also ask your query here from the plugin author as well: https://codecanyon.net/item/woocommerce-currency-switcher/8085217/comments
You can read the plugin faq as well here: https://currency-switcher.com/category/faq/
Hope this helps.
Thanks.
Hi there,
Is it possible to import demo templates and customize them (images etc.)
Best regards, Louis
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily Import the Demo Content and Customize it as per your requirements, You can see this Video as well: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
OR Some other videos as well: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Thanks.
Hi, Thank you. How about instagram post integration?
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check and solve it for you on your site.
Thanks.
Hi developer I do not know if it’s okay to use the Starter Edition question, but I do not know if there’s a question right now because I need to be careful with my purchase.
The theme I want to use is https://www.portotheme.com/wordpress/porto/corporate5/ I would like to use it here, but I would like to change the widget configuration to use the default slide next. If you want to use the widget Project and client item parts are not slide types. Use the brick layout format presented in the portfolio The next widget item is The video page is full-sized The next widget item is I would like to have a form with a counter form (ie form mail). In particular, if you can not change the video page but you can change the format on the counter form along with the portfolio brick layout, you will want to buy it. But if you have to buy another demo format if not, then I will consider buying another demo.Hi,
First of all thanks for showing your interest in Porto WordPress.
First of all, when you will purchase the Theme you will get all the Demos with one click Import functionality 
, but you can only use one at a time, If you want to use any other Demo after Importing one, then the new one will override the previous one.
1. Project and client section is set/created using Porto Recent Portfolio element and if you want not to use it as Slider you can use Simple Porto Portfolio element as well.
2. Yes, you can set the Form easily using Contact Form 7 on the particular page as per your requirements.
Thanks.
Hi developer Thank you very much for your quick reply ^^ I’m sorry, but I have one more question to ask you. Perhaps. I will not use the theme at the moment of purchase We plan to add an e-commerce page from the page we’ve created here in the future. Will adding e-commerce pages be possible in the future without having to change demos?
Hi,
Yes, you can add WooCommerce Pages in future without changing Demos.
Thanks.
I’ve noticed a drop in conversions since switching from the DEFAULT store front theme… which is not good at all. There is so much room for improvement on the checkout and cart pages… why don’t we focus more in the conversion optimization direction with this theme? You could try and bring it close to this one. This one is GUARANTEED to bring a better conversion for each single one of your porto customers… https://demo.buildwoofunnels.com/aerocheckout/checkouts/shopcheckout-multistep-shopify/
Hi,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks.
How the hell you remove “Welcome to Porto!” message from the top of the header? Found it – CUSTOMIZE
Hi,
We have not removed the Welcome Message from the Header, You can set the Welcome Message and turn ON the Header Top as per your requirements from Appearance >> Theme Options >> Header as per your requirements, and also please make sure that you are using the Header Type which has Header Top from Appearance >> Theme Options >> Header >> Header Type hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
The portfolio doesn’t work at all. 404s. So far this is a complete mess. I had a wordpress gallery set, and then it automatically changed to the porto porfolio. Now nothing works for my galley page or the portfolio. What is going on here?
Hi,
This looks like your site permalinks issue, Please go to WP-Dashboard >> Setting >> Permalinks and Reset your site Permalinks to default and then save changes and check your site after removing the browser cache, hope you will not find an issue, otherwise please try once after deactivating your site all the third party plugins as well, It may be because of any third party plugin confliction issue, If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi.
I would like to know if the Porto shop templates could be used as “online catalog” with no shopping cart or buttons that the user could add every product to the shopping cart.
Has Porto options to disable this and only use the template as “catalog online” to show the productos of the client.
Thanks.
Hi,
Yes you can turn ON/OFF the Catalog Mode from Appearance >> Theme Options >> WooCommerce >> Catalog Mode and set it as per your requirements: https://pasteboard.co/I00iU8e.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/03/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Fine, thank you very much.
Most Welcome
Hi,
Could you please provide french translation ?
All the links I saw in the comments are not aviable.
Thanks
Hi,
Please download the latest Theme French (France) language translation files from the below given links:
1. https://www.dropbox.com/s/tbnvr636q6fqgdw/porto-fr_FR.mo?dl=0
2. https://www.dropbox.com/s/5cf6ys3m8l80p4h/porto-fr_FR.po?dl=0
Thanks.
Good morning how can I disable the slide of “Porto Concept”? Thanks a lot
Hi,
Please use/set Slide 1 image not set/add Slide 2 and 3 Images and it will not work for as Slider, This is the only solution.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/11/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the reply obviously I tried to insert only an image in slide 1 but it does not work
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
hi guys, having problem with first page slider image doesn’t slot in properly and causes problems further down on page. please see screenshot https://imgur.com/a/0SWSqxF and url http://urlgone.com/9bd080/
Hi,
It is Just the Browser Rendering or sometimes when the browser resizes or the Cache nothing else Whenever this happens just press Ctrl+0 and check your site after removing the browser cache.
Thanks.
ok how can i stop that doing as it happens on new visitors i have checked on others pc.
Hi,
Please remove your site server cache and it will not do this again.
Thanks.
i have purge the cache on site in cloudflare numerous times also users that have never been on the site get the problem.
Hi,
Please press Ctrl+0 and check your site, I am sure you will not find an issue otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Ctrl+0 does nothing!
is seem to be a problem with window size if i make the window smaller and then fixit self if i open the window to full and refresh it goes back again please see video here https://file.town/download/hc4ma1bxyxonv12l5d2bi9n8i
Hi,
Your providing URL is showing this: https://pasteboard.co/I0jo7ro.png
And can you please share it with us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi, Im having a bit of trouble finding what I need in the documentation. Do you have any video documentation about setting the footer. I understand that, or at least I think I do. That I edit the footer block to create what I want, the problem is I cannot figure out how to get that to be in the actual footer. Could you please point me in the right direction.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so that we’ll create a footer on your site and provide you the video of your site.
Thanks.
No I bought a theme expecting to be able to use it. We don’t give out our login details to anyone. If you are prepared to send me the information great but no login details. It breaches our security policy. We plan on buying more of this theme but not if this is the way it is supported. The documentation should be clear or you should be able to provide me with instructions.
Hi,
OK, I have created small video clip for you that how to setup a Footer, Please see this video: https://jmp.sh/idEoAIX
Thanks.
Guys,
I have already purchased the theme but cannot log in to the support page. I try to reset my password but the email is never received. Please help!
I send an email 2 days ago to newsmartwave@gmail.com but did not receive ant reply yet
I send an email 2 days ago to newsmartwave@gmail.com but did not receive ant reply yet
Hi,
Can you please provide me your email address so that I’ll forward it to the Email Support Team for checking it to the top priority for you.
Thanks.
thank you guys, received
Most Welcome
Hello! I’d love to know if is there a way to implement this demo https://preview.oklerthemes.com/porto/7.2.0/demo-coffee.html within wordpress version of Porto, is it possible?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible at this time, but I am forwarding your suggestion as a feature request to the Development department for considering it in the future coming updates of the Theme.
And you can check our all Live Pre-Built Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Thanks for answering, I’ve just realized that you are a different author, Porto HTML was developed by another author; I thought your wp porto theme was just the wp version of same html theme. I’ve just read a lot of comments on their support channel and they have the same problem, people asking about wp version 
your wp theme is totally e-commerce oriented, I see. thx anyway!
Most Welcome!
I’m watching the landing pages in the page you sent me and they share elements in common with html, so I can imagine you are based on the html version; but I found for example this word rotator broken: https://www.portotheme.com/wordpress/porto/shortcodes/word-rotator/ (are you aware of that?) check the type effect, it’s just sliding. If you are using the same base, I could use your theme to configuring it as the coffe demo, via css and so on
Hi,
Its just because of the different Fonts Size and Family and you can fix it easily using Custom CSS.
Thanks.
Hi im having a problem with Yith search in the header, when i do search for something nothing happens, no live search.
Hi,
Please go to Appearance >> Theme Options >> General >> Live Search and turn ON the Live Search from there and then go to Plugins and deactivate Yith WooCommerce Ajax Search plugin and then check your site after removing the browser cache, I hope you will find Live search working, This is the default functionality of the Theme, Live Search and Yith WooCommerce Ajax Search will not work together, you can only use one at a time.
Hope this is all clear now.
Thanks.
it worked thank you
Most Welcome
Whats the easiest way of going around adding mobile/tablet only logo?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
How do I get my license number from an installed theme? I’m trying to update one of my pages but I’m getting this error: An error occurred while updating Porto: Purchase Code is not valid!!! when I go to the theme’s license page it says the theme is active: Congratulations! Your product is registered now. I don’t see where the license is so I can give it to you, I have 4 licenses for the same theme, I have updated one of my other pages that have this license successfully. Thanks,
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact solution for that.
Thanks.
Hi guys, I’m considering a purchase of one of the themes and have couple questions I need to get answers to. At the moment I already have a running website built on one of the platforms but would like to change to WordPress/Woo. One. How can I keep my current website while making a new website with WordPress/Woo and your theme and then after it’s ready quickly switch current website to new one? Make a new one on other domain and then to transfer it to current one? How to avoid its appearance on google search during construction? Two. Does theme support Russian fonts/language? Three. I can add some code if I need to, right? Thanks a lot.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Sorry to say that but you can not transfer the Pre-Built site on any other platform with any other Theme on the Porto WordPress Theme, this is not possible.
You have to create a site using Porto WordPress from Scratch, you can Import any of our Pre-Built Demo for starting up, Please check our Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
And you can use any Constructions/Comming Soon WordPress plugin to avoid its appearance on google search during construction.
2. Yes, The Theme Supports the Russian Language.
3. Yes, you can Customize/add code as per your requirements easily.
Thanks.
Hi , I was looking for a solution to remove string “product tag” from archive page . I find your answer here :
https://themeforest.net/comments/19656342But in this case after updating theme we should replace it again . also if you update this file in future we don’t have new version .(because we replace the old one)
Are there any codes so we could insert it in our function.php ? Thanks .
Hi,
Sorry to say that but there is no any code for this, You have to follow the same steps described in the particular comment and if you want you can use Child Theme for that, It will not override/remove the Customization you will do in future when ever you will update the Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/12/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
