16522 comments found.
Hello
Are you planning an update for 6.1.6? Especially because of the new WPBakery version 5.7
Thank you very much for an info.
Hi and thanks for reaching out to us 
Yes, we’ll provide updates for Jupiter 6 version. When it’s released, it will include updates for all required plugins too. Unfortunately for now we don’t have exact date when it will be produced. You’ll get a notification when a new version is available. Thank you.
In Jupiter 6.x how can you set blog posts to have a right sidebar by default? Right now by default posts are full page and must scroll down in edit mode and change layout.
Hi and thanks for reaching out to us
You can set sidebar for single blog posts in Theme Options > Blog > Blog Single Post. Change Layout setting to Left or Right Sidebar.
Hi, so we have jupiter, not yet updated to jupiter x.. maybe soon..
How can we disable the slide option in ‘Edge slider’ If we only have 1 slide? it should not slide.. (i like the button and slide down option) cant recreate it manually within a section..
Its annoying that u can slide it to left and right, when there is nothing (1 slide) but one color.. and, how can we improve the loading loader of the Edge slider? It takes tooo long to load the page because of the edge slider, even if the image is small and cached..
or is there any other way to fix it?
Thanks allot!
Hi and thanks for reaching out to us
Unfortunately Edge Slider requires at least 2 slides.If you want to use only one slide, you can achieve this with Revolution Slider plugin which is bundled with Jupiter theme. https://www.themepunch.com/faq/create-static-slider/
Thank you.
hi, just a short question. I bought the jupiter theme a while ago and am still happily using it on my website. but now the visual composer always comes up blank on the sites. so i downloaded the newest version of the theme and tried to install it, but now it is called Jupiter X and looks completely different. Is the no working version of the old Jupiter theme? What am I supposed to do now?
Hi and thanks for reaching out to us
You can still use Jupiter 6 version and updates will be provided for it as well as for Jupiter X. How to download Jupiter 6 files, please refer to this article: http://help.artbees.net/how-to-s/how-to-download-jupiter-v6-files
Having MAJOR issues with the theme since major Wordpress update.
Our header keeps breaking on subpages, it will jumble all the text together on the right hand side. Any idea how to fix this? So far I’ve just been updating the plugins and that seems to be working but why is this happening so often?
Also sometimes when you make changes to the website it will show correctly for an IPhone XR user but literally for no one else. Please help!!!!
Hi and thanks for reaching out to us
Please create a ticket and provide WP Dashboard credentials so we can investigate the issue. Thank you.
Hello, I have problems with the sidebar. Suddenly, the options that appeared below de page in which I could activate or deactivate the sidebar and other options have disappeared and I am not able to find them! Please help…
Hi and thanks for reaching out to us
Are you using Jupiter X? Do you mean the “Post Options” section in pages editor disappeared? Please check if Advanced Custom Fields plugin is enabled. You can check it in Jupiter X > Control Panel > Plugins. Thank you.
Thank you so much!! I was getting crazy!
You’re welcome
Hello! I have add several images (Jupiter X) to my website, but when the image opens up in Lightbox, the top of the image is hidden under/covered by sticky menu. I have found the following solution for this problem:
.dialog-type-lightbox {z-index: 10001!important;}
This solves the problem for normal images, but it does not solve the problem for my album (Album gallery Pro plugin).
Can you help me with this problem?
Thanks a lot!
Hi and thanks for reaching out to us
Could you please create a ticket regarding your problem and provide WP Dashboard credentials along with page URL? So support agents can give you a solution. Thank you.
Hi guys,
Do you have some event single page ? Event plugin? Anything about party/event ? Thanks!
Hi and thanks for reaching out to us
You can use Bookly plugin https://wordpress.org/plugins/bookly-responsive-appointment-booking-tool/ or Event Calendar https://wordpress.org/plugins/the-events-calendar/ .
Setting up latest jupiter for a client. Is there a way to have a popup or some animation/notification when product is added to the cart?
Hi and thanks for reaching out to us
To show a notification, you need disable Ajax option in Woocommerce > Settings > Products https://take.ms/PAxGx . Please try it. Thank you.
Hi there, did you turned down live chat support?
Hi and thanks for reaching out to us
No, it’s working. Can’t you contact us via chat? Are you getting any errors? Where are you trying to access it? You can also contact support via tickets. Thank you.
It’s been days since there is no chat icon on the bottom for live chat.
Please take our apologies for inconveniences. There were some issues. The chat icon will be available again soon.
I don’t see how to change title from Product Category Archive to a normal title
Hi and thanks for reaching out to us
Could you please show a link what title you mean? If you use Jupiter 6 version, you can change product archive title in Theme Options > Shop > General > Product Category Archive Loop Title. Thank you.
Support is okay, quick and solid!
Thank you!
how to import data from Jupiter 6 to Jupiter X
Hi and thanks for reaching out to us
If you want to move pages created with WPBakery Page Builder to Jupiter X, it can’t be possible, as Jupiter X uses another page builder – Elementor, and you have to re-create your pages with it from scratch. But soon we’re going to release a migration tool that helps to move WPBakery content to Jupiter X without breaking a site. So you can wait for it and for now keep using Jupiter 6. http://help.artbees.net/maintenance/updating-the-theme/upgrading-jupiter-theme-to-version-x . Thank you for understanding.
The version of Elementor provided is not Pro and is missing basic functions like ‘sticky header’.
There’s no way for me to create a full screen background image with navigation overlaid.
Please advise.
Hi and thanks for reaching out to us
You don’t need Elementor Pro version as Jupiter X has additional features which you can use without Pro. http://help.artbees.net/how-to-s/elementor/do-i-need-to-buy-elementor-pro
Read here how to create a sticky header: http://help.artbees.net/header/creating-a-sticky-header
If you want to create a transparent header, you can achieve this as described here http://help.artbees.net/how-to-s/header/creating-a-transparent-header . Thank you.
I’ve upgraded to Jupiter X from 6, but now I can’t access the appearance/edit wp backend which i need in order to add some code into the website ‘head’ element. Where has it gone to please?
Hi and thanks for reaching out to us
To add some code into <head> tag, go to Jupiter X > Control Panel > Settings and add tracking code before </head> tag or after <head> tag https://take.ms/Rg6Lm . Thank you.
Advanced Custom Fields PRO 5.7.11 breaks the template. (latest update)
Please let the devs check this version
Hi and thanks for reaching out to us
The latest version of ACF plugin for Jupiter X is 5.7.10 https://take.ms/phnE2 . You shouldn’t update the plugins immediately after their release. As this plugin is bundled with the theme, its updates will be provided along with a new theme version and once there is a plugin update, you’ll see “Update” button for the plugin in Jupiter X > Control Panel > Plugins.
So now, please uninstall 5.7.11 version and install 5.7.10 via Jupiter X > Control Panel > Plugins. Thank you.
Hello, I have a problem, In Iphone and Safari mobile menu doesn´t works fine. When I click in menu item row with submenus, this menu doesn´t open to show submenus. Please I need and urgent solution. This is website: https://www.sogifar.com/
Thanks you!
And other question, neither does the mobile menu on Iphone
Hi and thanks for reaching out to us
I checked your site on iPhone Safari and the menu worked fine https://take.ms/yUmje . Could you please create a ticket and describe with more details how to replicate the issue and show screenshots? Thank you.
Hi ı want to use your ammon theme for restaurant but ı have some questions: -Is there any page samples on it -Can we use video -Is there raw html block -Is there portfolio and revolution slider. Many thanks…
Hi and thanks for reaching out to us
You can check Ammon demo here https://jupiterx.artbees.net/ammon/ . When you install a template, all those pages will be imported.
You can use video as in Jupiter X we have Raven Video element http://help.artbees.net/how-to-s/page-design/adding-a-video-in-jupiter-x .
To add html code, you can use HTML widget as described here http://help.artbees.net/how-to-s/custom-coding/adding-html-codes-directly-in-page-using-elementor
Revolution Slider plugin is bundled in Jupiter X and you can install it via Jupiter X > Control Panel > Plugins.
Portfolio is default post type in Jupiter X. How to create portfolio posts, read here: http://help.artbees.net/customizer/creating-a-custom-portfolio-page . Thank you.
Love the theme! Trying to use the Advanced Custom Fields on the product page of a single item. Installed and activated. Not showing, maybe the location rules are incorrect, I have tried many combos. Anxious to use ACF however I do not understand code, only design. Thank you!
Hi and thanks for reaching out to us
Do you mean you want to create custom fields for single products or you mean that this section https://take.ms/pUJm8c isn’t shown on single product editor? If it’s the second, it’s not shown by default and it uses global header/footer/body settings from Customizer. You can edit single product pages in Jupiter X > Customize > Shop > Product Page. Thank you.
YOU PLANING TO OPTIMIZE THE TEMPLATE ? ITS THE SLOES TEMPLATE ON ALL INTERNET . IF NOT, I NEED MY REFUND I’M DONE WITH THIS .
Artbees_support7 Artbees_support7 AUTHOR TEAM
7 days ago Flag
Hi and thanks for reaching out to us
Are you using Jupiter 6 or Jupiter X version? New Jupiter X is optimized, but you should also note that 80% of good site performance is related to installing a good caching plugin, setting up a good server, using CDN, optimizing images, building not lengthly pages. Note that scores also depend on the length of the page and number of images, and amount of html content. We recommend to use AutoOptimize plugin or WP Rocket. They are compatible with Jupiter X and with their help you’ll get high scores. Thank you for understanding.
ivandancom ivandancom PURCHASED SUPPORTED
1 day ago Flag Hi i use the Jupiter X . dont tell me that that your theme its optimized . i have used on my 50+ a lot of themplets with the same hosting, from this website ad this one its the slowest ewer / also i try all the caching plugins none works good with this template one google speed and on the emty page the speed here its maximum 11 https://developers.google.com/speed/pagespeed/insights/
so please give me my refund of fix the theme right now i need to finish the website thanks ( also i don’t have time to wait for new update 2 more months ) thanks
You can check the results from other top sellers:
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.theme-fusion.com%2F
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Ftheme.co%2Fx%2F
Google expects us to serve a different amount/type of content for mobile users. instead in our live demo, we are serving the same content which has tones images and videos. The images are not optimized for mobile screen, so the low score has nothing to do with the quality of the theme but the page we are serving for mobile users.
We have achieved these numbers with a $40 Digital ocean server (we have over 1m page views per month) + Wp Rocket plugin. Nothing extra ordinary.
Mobile 62: https://monosnap.com/file/k0MaINnka8ha5mfvPzy7OU7aXnnNBR
Desktop 99 : https://monosnap.com/file/c9QRqLo2T1cw9XNzA2p5QZYcFSCbtP
We recommend to use WP Rocket plugin which is compatible with Jupiter X or AutoOptimize plugin. Please refer to this article: http://help.artbees.net/maintenance/optimizing-jupiter-x-to-get-the-maximum-speed
Thank you.
i see here only 50 - https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.theme-fusion.com%2F
so don’t lie to me i need my refund
To get refund, you need contact Envato support https://themes.artbees.net/docs/getting-refund/
