16523 comments found.
My purchase of Jupiter isnt accepting my API . Very annoying. Any ideas?
Hi and thanks for reaching out to us 
http://help.artbees.net/getting-started/theme-registration/getting-an-api-key
http://help.artbees.net/getting-started/theme-registration/registering-the-theme
with both
Are you getting any error when trying to generate an API key? Please provide as many details as possible. Thank you.
The logo field is broken. I’ve updated the logo in the customize section but it keeps saying “Choose Your Image” with a placeholder.
Hi and thanks for reaching out to us
Are you using custom header template built with Elementor? If so, please check your header template if logo is selected in Site Logo element settings. Also it may be a cache issue, just go to Customize > Header, temporarily switch to Default header and then revert back to your custom header template, publish the changes and check the site.
I installed this theme and it deleted all of my old blog posts. Why would it do that?!
Hi and thanks for reaching out to us
It’s weird. Such things didn’t happen unless you installed some template from the control panel. Did you install any template in JupiterX > Control Panel > Templates? If so, it erases all previous data by default. You have to export your content at first to be able to import it again after the template installation.
In Jupiter Version: 6.1.6 getting this errors on categories page ( wp-admin/edit-tags.php?taxonomy=category&post_type=post ), in PHP 7. Any suggestions?
Warning: Illegal string offset ‘url’ in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 704
Warning: Cannot assign an empty string to a string offset in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 704
Warning: Illegal string offset ‘id’ in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 706
Warning: Cannot assign an empty string to a string offset in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 706
Warning: Illegal string offset ‘url’ in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 707
Warning: Illegal string offset ‘url’ in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 707
Warning: Cannot assign an empty string to a string offset in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 707
Warning: Illegal string offset ‘url’ in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 716
Warning: Illegal string offset ‘id’ in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 717
Warning: Illegal string offset ‘url’ in /home/videonow/public_html/wp-content/themes/jupiter/framework/includes/Tax-meta-class/Tax-meta-class.php on line 718
Hi and thanks for reaching out to us
ini_set('display_errors','Off');
ini_set('error_reporting', E_ALL );
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);
where is the elementor and the templates it this theme i can find them ??? https://d.pr/free/i/qf5onn
and where are this plugins https://d.pr/free/i/MBugEn i have only the sliders – none from Jet
Hi and thanks for reaching out to us
Are you using Jupiter X or Jupiter 6 version? All these features are available in Jupiter X. To upgrade to JupiterX theme, please read this article carefully http://help.artbees.net/maintenance/updating-the-theme/upgrading-jupiter-theme-to-version-x . Thank you.
ok its look like i have Jupiter 6 / i will try Jupiter X
hi i have all the plugins but now , but now when i try to edit, the page with elementor i have another problem i get just a white screen
Hello. To fix white screen, try to disable JetTricks plugin and check the editor again. Also make sure your memory_limit value on the server is not lower than 256M.
Hi,
I am considering buying Jupiter X for a new project. I am a bit confused about the included plugins list, both Elementor and WPbakery Visual Composer are included. Is Jupiter X built completely with Elementor? Or does it need WPbakery too? I am not a big fan of WPbakery and prefer to remove it, is that possible?
Thanks!
Hi and thanks for reaching out to us
WPBakery plugin isn’t included in Jupiter X, it’s available in Jupiter v6. JupiterX uses Elementor fully. By the way, you don’t need Elementor Pro as our theme has additional features that extend the Elementor functionality http://help.artbees.net/how-to-s/elementor/do-i-need-to-buy-elementor-pro
Hello, is the Elementor “pro” version is include in the theme ? If not, is “Pro” version working fine with the theme ? an other silly question but does most of the plugin on code canyon (wp) work with elementor builder ? thank you
Hi and thanks for reaching out to us
A free version of the Elementor is bundled and required for Jupiter X.
If you want to use the Elementor Pro, it needs to be purchased separately. But it’s not necessary as Jupiter X provides exclusive Raven plugin that has great capabilities extending Elementor power even more. It has additional widgets that will be helpful when building a website. Read more about Raven plugin in this article.
Also there is other premium plugin bundled in the theme exclusively built to enrich the Elementor plugin – JetElements plugin.
Jupiter X offers some features that do not exist in Elementor Pro and the opposite is also true meaning that Elementor Pro may have some features that are not available in Jupiter X.
There may be some issues with Elementor Pro and JupiterX, but their solutions are described here: http://help.artbees.net/troubleshooting/plugin-conflicts-with-jupiter-x
Thank you.
I submitted a ticket for a refund and never received it.
Hi and thanks for reaching out to us
If you want to get a refund, you need submit a request to Envato support https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
I know I asked this before but cant find the answer via search – building on local, can’t activate ie: domain.com/staging – what can one do to activate on staging / local and then move to live when done
Hi and thanks for reaching out to us
What error are you getting when trying to activate the theme. When you want to move the license to a live domain, you need revoke API key http://help.artbees.net/maintenance/revoking-api-key and generate a new one to register the theme on a new site http://help.artbees.net/getting-started/theme-registration/registering-the-theme
Thanks for the answer, if i may, one more question, How do i modify the header -> making it transparent / not transparent etc etc
http://help.artbees.net/how-to-s/header/creating-a-toolbar-for-header-in-jupiter-x
http://help.artbees.net/how-to-s/header/creating-different-headers-for-different-screen-sizes
http://help.artbees.net/header/creating-a-sticky-header
Hello! I have just purchased the theme and downloaded the package. In the documentation it shows me .WEBLOC file how do I open it.
And where can I find support for this theme URL?
Thanks
Hi and thanks for reaching out to us
If you use JupiterX version, you can find documentation at this URL http://help.artbees.net/ , and if you use Jupiter 6 version, the articles are located at this URL https://themes.artbees.net/docs/getting-knowledge-base/
I need urgent help. I’m unable to activate jupiter x. I did register on your site but for some reasons i could not login again to check API. Forgot password did not work. Therefore without API,I have not been able to install it. I need help It says purchase code is registered to a mail which is mine but i could not login. I had to come and write here as there was no other way.
My purchase is no longer linked to account opened with artbees. What might be the reason.
Hi and thanks for reaching out to us
As I see your Artbees account was created with the email address tun__bo_n_@_m__l.com. Is it correct? I can send password to this email address if it’s yours. Thank you.
please send TO THE EMAIL ADDRESS.. It must have been one of 2 MISTAKES. MAYBE I MISSPELT MY EMAIL WHEN I USED MY PURCHASE CODE TO REGISTER ON ARTBEES. BECAUSE WHEN I EVENTUALLY LOGIN ANOTHER TIME WITH GOOGLE LOGIN, NO PURCHASE CODE IN MY ACCOUNT AND WHEN I TRIED TO INPUT PURCHASE CODE, I GOT A REPLY THAT IT HAS BEEN USED SOMEWHERE ELSE ON TUNBON@*ML.COM i HAVE ALSO CREATED A TICKET. PLEASE I NEED THIS SOLVED URGENTLY. THANK YOU
A new password has been sent to your email. Please check it and let us know the result. Thank you.
Just like i thought. i did not receive any mail for password. So which means my purchase code was mistakenly registered with misspelt email address. Are you able to check my email address registered with themeforest or i do i send it to you. i do not want to share it publicly here.
The best solution is to reset my purchase code from being associated with an email address or to correct the email address associated with purchase code. i struggled for a solution to this during the weekend but was not possible and no one was available to help from your team.
I also sent message to danish
We can change the email address to the correct one. Please write in your ticket which email address was used and to which one you want to change. Our support agents will help you to change it via ticket. Thank you.
Purchase code is already registered by t_________1@g___l.com I got above reply when i tried to register with my purchase code. Still getting same error. Are there other ways of sharing purchase code and email address apart from here? My account at themes.artbees.net has no purchase code in it. Got above error when i input purchase code.
I’m going in circle here.
My email address used with themeforest is my correct email address so there is nothing shady here
I’m still waiting for this problem to be solved. I cannot generate API because email address and purchase are not possible to be linked in themes.artbees.net
Let’s continue our conversation in the ticket. Please share your ticket id so our support agent can handle it. Thank you.
Sorry about Id. I went to check my email but ticket id was not sent. Part of the content was “Due to the extreme influx of tickets in our help desk, you may wait a bit longer than expected. We sincerely apologize for any inconvenience and we are working hard to get everything back to normal. Meantime please be patient and stay tuned while we try to resolve your problem. You can also check out the community forums here http://forums.artbees.net/ and check for the solutions that already provided. “
Can you please provide the ticket title that you created? Thank you.
Sorry i cannot remeber again. i could not remember what link it was but not themes.artbees.net. However Danish has been send messages to me via my correct mail. The mistake was i registered with artbees.net with wrong email address. it was a mistake. please discuss with danish(one of your team members)
The problem has not been solved though.
As I see Danish is working on your request in the chat. Please wait for his answer and continue further conversation with him. Danish will provide you with the solution. Thank you.
Your email address has been changed to the correct one. Please try to log in to your Artbees dashboard now. Thank you.
Thank you. It has been solved.
You’re welcome
Im looking to setup lock scroll via mouse scroll like this sample: Can this be done via Jupiter theme or a plugin that Jupiter is compatible with? https://undsgn.com/uncode/homepages/classic-firm/
Hi and thanks for reaching out to us
https://themes.artbees.net/docs/edge-one-pager-shortcode/
Good day,
Elementor is such a powerful website builder. Especially the pro version is so versatile that I can build my own header, footer, post archives, etc.
What good reasons can you give me to buy your theme instead of just going with the Elementor Pro version? What value does the Jupiter X theme adds to a website in such case (beside pre-build templates/blocks)?
Thanks, Johannes
Hi and thanks for reaching out to us
Well, there are some differences: Elementor pro has annual fee, while Jupiter X is one lifetime license. Also bundled plugins such as RV Slider, Jet plugins, Layer Slider and ACF pro are free with Jupiter X. So with Jupiter X you get much more features paying for lifetime license. Thank you.
Hello,
Just wondering if there is any way to remove the ? from before each question on the FAQ shortcode?
Much appreciated!
Dan
Hi and thanks for reaching out to us
.mk-toggle .mk-toggle-title i {
display: none;
}
worked a treat! thank you very much!!
You’re welcome
Hi revolution slider doesn’t work when i use tab slider in the same page. It’s a bug?
Hi and thanks for reaching out to us
This issue needs to be investigated. Please create a ticket and provide WP Dashboard/FTP credentials to check it. Much appreciated.
Hello, How can I create a header on the left side like in some demos ? Do I need to create a new header model with elementor ? Thanks, Sylvie
Hi and thanks for reaching out to us
If you want to use vertical header, you need create a header template with Elementor http://help.artbees.net/header/creating-a-custom-header-in-jupiter-x-using-elementor and use Vertical Mega Menu element of JetMenu plugin http://documentation.zemez.io/wordpress/index.php?project=jetmenu&lang=en§ion=jetmenu-modules# which can be activated in JupiterX > Control Panel > Plugins. If you mean some specific header, please show a link of the demo you mean. Thank you.
Hello my friend, when i try to edit page with Elementor i can see only blank page .. 
Can you help me?
Hi and thanks for reaching out to us
Please try to disable JetTricks plugin in JupiterX > Control Panel > Plugins and check Elementor editor after that. Also try to increase memory limit value at your hosting server. Thank you.
Wonderful theme but unfortunately no Adsense or Ad banner spot available, or are there available spaces for adsense?
Hi and thanks for reaching out to us
If you want to place some ad banner on your pages, you can use HTML widget in Elementor https://docs.elementor.com/article/294-html in the page editor and add your adsense code. Thank you.
Hello, can I move license from one website to another.
Hi and thanks for reaching out to us
Yes, you can do this. You just need to revoke API key http://help.artbees.net/maintenance/revoking-api-key and generate a new one to register the theme on a new site.
Hello. I just upgraded to Jupiter X from 6 and now I have all blank pages on the front end. I have access to the back end, When I try to use Elementor I get a blank page. Plus when I try to view any of my pages on the front end they are all blank. Which leads me to believe the issue is with Elementor. How can I fix?
Hi and thanks for reaching out to us
http://help.artbees.net/getting-started/installing-the-theme/checking-server-requirements
Thank you.
