26722 comments found.
Hello, I have purchased a 6 month support license, but the information is not refreshed and I still have the license expired. Can somebody help me?
Sorry!!! Update!!!! Thanks
Hello,
We located your ticket that has been assigned to our agent who is working on it so you could check response on ticksy soon.
Best, Qode
Thank you
You are welcome!
Where do I find the Bridge Core Plugin? There is no link in WordPress (where it tells me to install it) or in the documentation.
Hello,
Just go to Appearance > Install Plugins and you’ll see this plugin offered there. If you need further help, our support team is on your service at https://qode.ticksy.com/
Best, Qode
Hi !
I noticed that the total amount in the thank you page isn’t interpreted, so it shows this on the page instead of the amount:
https://drive.google.com/file/d/1CqIISIrScO-h0mdvHuY65f6A1Uvnuz9F/view?usp=sharing I fixed it by removing the esc_attr() function in woocommerce/checkout/thankyou.php, line 72 :<?php echo esc_attr( $order->get_formatted_order_total() ); ?>
Please share this to the developer so they can fix it.
Best regards,
Clara.
Hello,
Thank you for reporting this. Feel free to add bridge_qode_get_template_part instead of esc_attr and we will include it for our next theme update.
Best, Qode
Not bridge_qode_get_template_part—> bridge_qode_get_module_part
Thank you. Yes, exactly bridge_qode_get_module_part, we already added it in our code. My mistake 
Hello, i’m trying to change size for the single product gallery photos but somehow it always gets overwritten, how should I set it and where? Thanks
Hi,
Did you perform regeneration of thumbnails after choosing image sizes in WooCommerce?
Qode
The WordPress has been updated automatically this week. Today, when I opened my website, some sections were missing. So, I updated the Bridge demo, but my site is not working anymore (blank page). Even the ../login.php access is off. Please, I need help!
Hello,
May we ask you to recheck if you performed update on right way. So, you should: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then install/activate our new Bridge Core plugin and – after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course help you.
Qode
Hello,
I did exactly what you said, and was able to access the admin page. Now the website seems “broken”. Please, take a look: https://www.manucomdesign.com. Some sections (as the slider on the top) are missing, even with all the plugins installed/updated – including the Bridge Core plugin.
Thanks a lot!
UPDATE: I found out where was the issue: the Qode Instagram Widget. I uninstalled it and now the website is working properly. Is there something wrong about this plugin?
Hello,
Thank you for updating us. No, we are not able to reproduce any issue. If you also updated Qode instagram widget ti the latest version and this is not working on your side, we need to ask you to reach our support team at https://qode.ticksy.com/ and include your website URL with wp-admin access so our agent could check this closer. Thanks
Best, Qode
Hi, my client’s site is using ‘Bridge v13’. I read quite a few customer comments of issues with current version upgrade – can I try it on my local server before trying on a live website?
Hello,
So you were using pretty old version of Bridge theme. Yes, you could try locally first, just follow these steps:
- first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well after.
Best regards, Qode
The latest update doesnt allow me to edit qode options
Hello,
May we ask you to send us here your website URL just so we could check versions. Thanks
Qode
Hey guys, the theme update is giving a load.php line 3 error after the new update. Please advise.
Hello,
May we ask you to paste whole error with file path here? Thanks
Qode
Hi there, there seems a theme-specific bug in the latest update 18.0.4 in conjunction with WooCommerce: On the “order received page” (after confirming an order) with the payment instructions and the summary of the purchased items and the total amount is displayed incorrectly as (literally):
<span class="woocommerce-Price-amount amount">235,00 <span class="woocommerce-Price-currencySymbol">€</span></span>
The html tags should not be visible of course. We have some escaping problem…
In another theme (like twenty-fifteen), the error does not occur. (I cannot post screen shots here.) You could try it here: hangbird.net/shop, but you have to go through the ordering process (just fill in a test order with some obvious dummy values).
(This is now a redundant comment as I first did not manage to display the html code properly in my first post. I cannot delete it.)
Hello,
We have just checked this and we are not able to reproduce the same on your website. As we could see everything is shown well, html code is not showing https://www.screencast.com/t/cNKPcQxTf Is this resolved already?Qode
(I have had a test order in the meantime, may be someone of your team carried out a test.)
Thank you for investigating this further.
Indeed, the suggested code change does the trick!
See: https://hangbird.net/doc/Clipboard03.jpg
Will you include this in the next update, or should I manually include this in a child theme or modify it every time you update?
Thank you!
You are welcome. No, there is no need to add this in child theme. We already commited this change, so in our next theme update, this fix will be included.
Best, Qode
Hi
I made the bridge update (13.03 version) and had a fatal shutdown 
Then I read that I had to install and activate Bridge Core Plugin.
But I do not find this plugin
Can you help me ?
Thanks
Hello,
We are really sorry to hear about this bad experience you’ve had. In latest 18+ Major update some big stuff are changed in order to meet new requirements on ThemeForest. We mage a lot of testing to make sure everything is working fine on already created websites using our theme. Please, note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and - after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.
Qode
latest version as of today 3/15/19 white screen of deathed my site. fell back to version from december of 2018 restored successfully
Hello,
We are really sorry to hear about this bad experience you’ve had. In latest 18+ There are several reasons why this issue white screen of death could appear. Anyhow, may we ask you to recheck if you performed update on right way. So, you should: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then install/activate our new Bridge Core plugin and – after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.
Qode
its been 24 Hours , Still waiting for Support . My GOD his is the worst theme available , no support ! PLZ HELP ME …....... THIS THEME ISN’T WORKING …..........
PUBLIC TICKET #1933252 Can’t get the mega Menu Imported OPEN
You started the conversation 1 day ago on Thursday at 12:10pm I want to make website look like same as (Fashion theme) URL link “http://demo.qodeinteractive.com/bridge8/” but when I am importing this demo and after it then when i am visiting my website it is not giving me same look like the demo one. As in the demo it has given the mega menu but after installing it i can find that there is no mega menu but instead of that it has the drop down menu
So please guide me how to make mega menu just like original demo.
Hello,
Our agent just answered again on your ticket. Please, check response on ticksy where our professionally trained support agent is on your service and will gladly assist you with any issue you are facing off.
best, Qode
Hi,
All the website i installed your theme timeout 1-4 minutes almost everyday.
I know this because jetpack and uptime robot sends me notification each time the sites are down.
I contacted my host and they said it is your theme that is the issue.
Other site i have with different themes do not have this issue.
Please, can you explain what is going on? It is affecting my ranking on Google
Hello,
Please, open a ticket at https://qode.ticksy.com and include your website URL With wp-admin access so our agent could take a closer look and assist you there.
Best, Qode
I have submitted a ticket, please see to it
Hi,
We found your ticket and it is assigned to our agent who is working on it and will help you asap.
best, Qode
Hi
I found a “bug” in the latest update.
File: /framework/lib/qode.functions.php
Line: 905
add_filter(‘attachment_fields_to_edit’, ‘qode_attachment_image_additional_fields’, 10, 2);
The name of the function for these filter has changed to: ‘bridge_qode_attachment_image_additional_fields’.
Hello,
Thank you very much for reporting this. We have just added in our code, so it will be fixed in our next theme update.
Best, Qode
Hi, Impossible to disable parallax on Qode slider I want to disable parallax for Qode slider, I edit the slider and turn of parallax from slider options but the option always come back on “yes” choice
Hello,
Thank you for reporting this. We have just fixed it and it has been in our latest theme update, as you could see from our change log: http://bridge.qodeinteractive.com/change-log/ Please, just update our theme once again in order to manipulate with sliders as usual. ThanksBest regards, Qode
Upgrading the theme now breaks the installation entirely, at least for me. And if I don’t upgrade, Visual Composer no longer works.
This is ridiculously frustrating. Having to pay more money to get support on something that is not working properly on the developer end is also ridiculous.
Oh and PS: I used to hand-code websites using HTML so this should NOT be that hard to figure out.
Hello,
Please, note that right procedure for doing update of Bridge is to first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ then to install/activate our new Bridge Core plugin and after you could update other of our plugins such as WPbakery page builder. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.
Qode
Your updates don’t seem to contain a zip file to update WPBakery plugin – where can I find that?
Best, Qode
Hi,
After changing the thumbnail size on Woocommerce I have issues with my ‘out of stock’ icon duplicating on the product archive pages.
For example here – http://rfwebdesign.site/dress-up/product-category/aprons-polycotton/page/2/
And here (the item on the top left is not out of stock)
The out of stock item is half way down the page but an additional icon appears on the top left of the page.
I have tried regenerating thumbs, CSS fixes etc. but it still appears. I also had the same issue with the ‘add to cart’ button but I have removed that now on the archive pages.
This problem only occurs on bridge theme. Please assist.
Thanks,
Rory
Hi again.
I fixed this by removing <?php do_action( ‘woocommerce_after_shop_loop_item’ ); ?> at the end of the content-product.php template.
Not sure if this code is misplaced but it was causing the error on my site.
Thanks,
Rory
Hello there Rory,
Thank you for writing in. We are not able to reproduce this on our side. Please, reach our support team at https://qode.ticksy.com and include your website URL With wp-admin access so we could check this closer and see why it is happening on your installation. Thanks
Qode
Blog posts are broken after latest update. See this page for errors https://gravitatepr.com/mastering-your-first-ces/
Hello,
It looks like you’ve made some changes in child theme. Please, note if you made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this everything should be working well. Please, let us know how it goes.
Qode
I don’t have any functions using qode in the child theme functions.php so that’s not the cause.
Hello,
You need to update our Bridge Core to latest version, too. It should be 1.0.2 Please, let us know if it was helpful. Thanks
Qode
Ok we are close now. The only issue left is that the featured image remains even though it has been checked not to show in the post.
Hello again,
We have just checked and this option is working well on our side. Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access so our agent could investigate. Thanks
Best, Qode
I no longer have support so I can’t post a ticket. Here is a screenshot of the admin https://nimb.ws/0KasyF and here is the frontend https://gravitatepr.com/looking-beyond-silicon-valley-lessons-on-diversity-inclusion/
Also just realized that the author bio is hidden too.
Hi,
Thank you for sharing this. May we ask you to activate parent theme and check all these again? Please, let us know about results. Thanks
Qode
Looks like that did the trick. Thanks
Glad to hear this. Thank you for the update.
After update to newest version the website is completely broken and the shortcodes not working. Can you please help ?
Hello,
Please, note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and - after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.
Qode
I changed the prefix but still not working. Check here. https://junkride.sk/
Hello,
It looks like you didn’t installed/activated our Bridge Core plugin. Please, update our theme once again, since we recently released new theme update with version 18.0.4 and then also install/activate Bridge Core plugin. Thanks
Best, Qode
I am trying to get help because the update broke our site but when I submitted the ticket over at ticksy it said I needed to buy support. I have a lot of Bridge licenses, so I clicked on one of them, paid for support and I’ve tried to submit a ticket 5 times and it still says I need to buy support. Can someone please help? Maybe I bought support for a license that’s not the one I’m asking for help on? I have no idea which license went with this site, because I’ve bought so many. Can someone please help?
Hello,
Please, just try to clear the cache, since it is most probably remembered in last session when you didn’t have valid support. Or visit https://qode.ticksy.com from new browser and everything should be working well. Let us know how it goes. Looking forward to hearing from you on ticksy.
Qode
Thanks for your reply. I went to ticksy and resubmitted and it spun for a moment and then the SUBMIT button turned grey and I couldn’t click on it again. Nothing happened. Now I’m unable to access ticksy at all. It just never loads. I’ve cleared my cache and tried in another browser as well. Can’t open that entire site..
Update: The site is back and it looks like it even submitted my ticket, so I think it went through. Thank you.
Hi again,
Thank you for the update We also located your ticket and it is assigned to our agent who will assist you there.
Best, Qode
thank you so much!
You are welcome!
