Hello,

Please turn off smooth page transitions from Select Options > General until we solve this in the next theme update, which will be released soon https://bit.ly/2TwaTcs

Select

Hello,

Please turn off smooth page transitions from Select Options > General until we solve this in the next theme update, which will be released soon https://bit.ly/2TwaTcs

Select

Hi,

Please reach us at support@select-themes.com including your purchase code, wp-admin as well as FTP access, so we can take a closer look at this.

Select

Hi. Updated to theme 5.0.6 and core to 1.0.4. The contact form disappears after successfully sending the email. Before the update to 5.0.0, a new empty contact form showed up after sending. I want the same behaviour as before the update. i.e. A new empty contact form after sending.

Please, tell us are you using our Contact Form or CF7? Do you have some screenshot and page link? Thanks

Select

Hello,

Please turn off smooth page transitions from Select Options > General until we solve this in the next theme update, which will be released soon https://bit.ly/2TwaTcs

Select

Hello,

Please turn off smooth page transitions from Select Options > General until we solve this in the next theme update, which will be released soon https://bit.ly/2TwaTcs

Select

Hello,

Thank you for reaching us!

You should simply install some caching plugin, like W3 Total Cache or similar. Also, you can consider some image optimizing tool, like Autoptimize or Smush.

Select

We have everything already installed before… Since the update, the Gmetrix measurement cannot give a result because the loading time is more than 2 minutes. Note: FIRST since this morning’s update! Before the update the site worked fine.

Hi,

You should check if you’ve installed “Stockholm Core” plugin, for which you’ll see notification upon theme update – https://bit.ly/2HWdbQl

Also, make sure to update your theme once again, we included some additional fixes in version 5.0.1 – https://bit.ly/2JEYqUl

Select

Thank you very much

Hello,

We included something similar, here’re the examples – http://stockholm7.select-themes.com/ and http://stockholm9.select-themes.com/

Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hi,

Can you please send us the page in question? Thank you.

Select

I’d like it to get a bit closer to the actual portfolio listing.

Hi,

Please paste this code into Appearance > Customize > Additional CSS

.filter_outer {margin: 10px 0 6px !important;}

and the results: https://bit.ly/2HNrSoD

Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Thank you for the swift response, unfortunately our dev site isn’t accessible off our campus network. I did track the issue down to the following error in our error log fsockopen(): unable to connect to :80, which I tracked down to stockholm/framework/lib/qode.functions.php on line 71, starting with $fh = fsockopen($url⁰, 80);

I believe it has something to do with the way the dev sites hosts is set up. I’ll just have to live with it or patch it myself.

Hi,

Without your purchase verification and your website URL, we won’t be in a position to help you more with this issue, sorry about that. Remotely, we can only suggest to turn off all 3rd party plugins you may have installed and try again. Honestly, we never had reported issues like this.

Selecrt

Hello Danny,

There’s no risk of breaking anything if you follow update instructions from this article – https://bit.ly/2HNEwnr

In the latest Stockholm update, we included upgraded versions of all bundled assets, so they’ll be updated with the theme.

Select

Hi,

In the latest update for Stockholm theme we already included LayerSlider 6.8.1 and WPBakery 5.7

See how to update Stockholm here: http://stockholmlanding.select-themes.com/documentation#getting_started_updating_stockholm

Select

I did update to Stockholm 4.7, but it keeps asking for new versions: The following plugins need to be updated to their latest version to ensure maximum compatibility with this theme: LayerSlider WP and WPBakery Visual Composer.

Hi,

We ran some tests in our local installation with the latest Stockholm version and it seems like WPBakery and LayerSlider are indeed updated to the latest versions – https://bit.ly/2JuZvOF

Please make sure you updated files correctly. Thank you.

Select

Hello,

Thank you for reaching us.

No, unfortunately not, we don’t have this option by default. If there’s anything else, please let us know.

Select

Hello,

Thank you for reaching us!

This is because we’re using a template for product single post. You cannot place your content anywhere you want, but only to predefined locations. That can be clearly seen in our theme demo – http://demo.select-themes.com/stockholm1/product/bicycle/

If there’s anything else, please let us know.

Select

Hi,

This can be easily solved by updating Stockholm theme. See how to update here – http://stockholmlanding.select-themes.com/documentation/#getting_started_updating_stockholm

Select

Hello,

Thank you for reaching us!

Anchors are supported for Stockholm and any other theme from our portfolio. You can see how to properly link anchor items here: http://stockholmlanding.select-themes.com/documentation#3_menus_anchors_one_page_site_functionality_

If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.

Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and one of our support agents will assist you.

Best,
Select

Hello Ina,

Have you updated your Stockholm theme to the latest 4.7 version? If not, please do so – http://stockholmlanding.select-themes.com/documentation#getting_started_updating_stockholm

Select

Hey, thanks for your respond. Yes, I updated it via FiileZilla. The problem is still there. Any ideas?

Thanks!

Hi,

We see that your account doesn’t have active support license. But since this might be the issue with compatibility we will take a closer look.

Please send an email to support@select-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.

Select

Okay, so I opened a ticket and I saw it in your system. But now that I’ve logged out, I cannot log back in. It says my email is not found. I never received an email either.

Never mind. I was trying to log into support.ticksy instead of select.ticksy. My ticket: #1938189

Hello,

We located your request #1938189 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!

Select