26721 comments found.
Hi, I’ve been waiting 5 days for support only to be told “glad it is solved” please! it is not solved, can you help me fix it!!! I can’t reply through my ticket
Hello! I have just received another message saying we are glad you solved it alone! Please you are not looking that the page and testing it!!!!!!!
What is happening here, I cannot respond to the support ticket!!!
Hi, I have received another message, as previously stated I cant reply to the ticket so replying here, to https://qode.ticksy.com/ticket/1943093/
Everything is set as in the help document. Please can you log on and have a look. My details are on the message
Hello,
Our agent added one more reply. Please, check it on your ticket https://qode.ticksy.com//ticket/1943093/ Thanks
Best, Qode
Hello, I just installed woocommerce but it’s letting me know this:
Your theme (Bridge) contains obsolete copies of some WooCommerce template files.
How can I fix this? Thanks!
Hello,
Please, just update our theme to latest version where we included compatibility for latest Woo Commerce version, so you will not get info about outdated files.
Best, Qode
Hello, I was open a TICKET #1945306 but did not hear back yet its so much frustrating.
i am using updated version of the theme it was working great. but from yesterday nothing showing on front end. the updated version has bug i think pls respond ASAP.
Thanks
i have deactivate the Bridge Core plugin then the revolution and front end is showing but broken i think issue on Bridge Core plugin
Please update the Bridge Core plugin it has bug
Hello,
Your ticket has been answered. Please, check whole response on ticksy.
Best, Qode
Hi, I had support that was due to run out in 5 days. I asked a question about my contact page and within the 5 days I haven’t had a response. Now my support has run out and haven’t had a response still and it looks like the support ticket is being ignored. I’ve now purchased a further 6 months of support and tried to post a further comment on the ticket to ask what is happening. The ticket just gives me this response “Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket”
Please can I have some help with my contact page!!! I have re purchased support!
Hello,
We assigned your ticket with this topic ” Contact form not working” to our agent who is working on it and will reply to you asap. There is no need to be worried about it. You could check response on ticksy soon.
Qode
Hi, I just received this reply
“Hello,
We are glad you solved it alone.
Let us know if there is anything else.
Best Regards,
Nicolas”
Please can I have help with this! It is not fixed! Did you try to send and email through the contact page? It doesn’t work. I have waited 5 days for this response
I also still can’t respond to you through the ticket even though I have purchased support. This means the only way to respond to you is here
Hello! I have just received another message saying we are glad you solved it alone! Please you are not looking that the page and testing it!!!!!!!
What is happening here, I cannot respond to the support ticket!!!
Hello,
Sorry for that. That reply is for ticket that is resolved. And our agent is currently working on your ticket with topic for Contact Form.
best, Qode
I’m trying to use the theme, importing every content from “City Listings” but no map works. I reinstalled 5 times Wordpress with your theme and the problem comes up every time. My Google API key is valid but I got some script errors like
“Uncaught ReferenceError: qodeSingleMapVars is not defined at Object.getDirectoryItemAddress (listing.js?ver=5.0.4:127) at qodeInitSingleListingMap (listing.js?ver=5.0.4:93) at qodeOnWindowLoad (listing.js?ver=5.0.4:81) at dispatch (jquery.js?ver=1.12.4:3) at r.handle (jquery.js?ver=1.12.4:3)”
or
“Uncaught ReferenceError: qodeListingArchiveVar is not defined at HTMLDivElement.<anonymous> (listing.js?ver=5.0.4:2193) at Function.each (jquery.js?ver=1.12.4:2) at a.fn.init.each (jquery.js?ver=1.12.4:2) at qodeInitArchiveSearch (listing.js?ver=5.0.4:2182) at HTMLDocument.qodeOnDocumentReady (listing.js?ver=5.0.4:2161) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2) listing.js?ver=5.0.4:205 Uncaught ReferenceError: qodeMultipleMapVars is not defined at Object.getDirectoryItemsAddresses (listing.js?ver=5.0.4:205) at qodeInitMultipleListingMap (listing.js?ver=5.0.4:102) at qodeOnWindowLoad (listing.js?ver=5.0.4:82) at dispatch (jquery.js?ver=1.12.4:3) at r.handle (jquery.js?ver=1.12.4:3)”
I still have 6 days of support but I want to be sure that your theme works before extending the duration of the support
Thanks,
Hello,
We located your ticket on our support forum and our agent is working on it. There is no need to be worried about this.
Best, Qode
OK great. I sent you my WP access cause your solutions do not work. Thanks
Ok. Thanks. Our agent will help you asap.
Hi i’m waiting for an answer since 3 days. My support ends this weekend. I can’t use the theme cause of some script errors, just after importing all the datas from City Listing theme. I have not made any changes yet and I already have bugs. If you can not help me, please refund me. Thanks,
Hi,
Our agent helped you with this part, please, just checked whole response on ticksy. Thanks
Qode
Hello, I have problem with menu saving. After making some order changing in menu, Im going to save, and there is the message it is updated, but the menu have still old order and not saved any changes. I tried to ceate new menu and make few items but same probles, I could not save reordered menu structure. (WordPress 5.1.1, Bridge version: 18.0.6) Thanks
Hello,
Thank you for reporting this. It will be fixed for the next theme update. Until then, just reach our support team at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will fix this on your behalf.
Best, Qode
Hello there, please look at ticket #1947870
Hello,
Your ticket has been answered. Please, check now whole response on ticksy. Thanks and sorry for waiting longer.
Best regards, Qode
You guys are awesome.
You are welcome 
My portolio list stopped working. When I click on a portfolio item I get this message: The page you are looking for does not exist. It may have been moved, or removed altogether. Perhaps you can return back to the site’s homepage and see if you can find what you are looking for.
HELP!
I deactivated all third party plugins so it’s not a plugin causing the probelm.
So I resaved my permalinks and the galleries started showing again.
Hi,
Glad to hear this has been sorted out. Thank you for the update. It could be that some of third party plugin you are using is in conflict with ajax script for page transitions. So, maybe you could try to disable page transitions and to activate plugins one by one if you need those plugins that are currently inactive.
Best, Qode
Hi, When can we expect a new update? A lot of things on theme is not working since we update on 18.0.6 Best regards,
Hi,
We located your ticket on our support forum and it has been assigned to our agent who is working on it and will assist you there asap.
Qode
Hey,
How do I “Install and Activate Bridge Core Plugin”?
I have updated the theme but this notification is still showing and I cannot find a new or existing “Bridge Core” plugin anywhere.
Please let me know.
Thanks, Alex
Sorry to rush but my website is currently completely messed up from this most recent update and I need to fix it asap: www.shineshack.co.uk
Hello,
We have just checked your website and as we could see, you were able to install our Bridge core plugin successfully. Please, tell us if there is anything we assist you now?
Best, Qode
I wrote you 5 days ago and there is no answer … (qode.ticksy)... Can you please finally help me? My website doesn’t working on mobile devices (IPHONES) and I think it’s because of WP Bakery… Answer me please! thanks.
(hogyanlegyekjono.hu)
Hi,
We located your ticket and it has been assigned to our agent who is working on it and will reply to you asap.
best, Qode
Your support is very slow. This is my 2nd support and I can’t get a reply without leaving a message here
Hello,
Your ticket is assigned to our agent who is working on it and will reply to you asap. We are sorry for waiting longer, it is because weekend is behind us. Thanks for understanding.
Best, Qode
Hi, I have not seen, but since the last update, the blog page is displayed, but it is impossible to click on the articles. If I do a reload, it refers to the homepage of the blog. And that’s for all the clicks of the blog’s homepage. But we can go from article to article with the option of Jetpack Similar Items Thank you
Hello,
Please, try to disable all third party plugins and then check this again. if the issue persist, send us here your website link so we could check this closer. Thanks
Qode
Hi, I’ve already done it. And I can not send the link here. It’s as if mouse clicks did not work anymore Best Regards
From the home page you open the article in a new page, the article is displayed. But if you click on the article, I have a wheel running all the time Do you have an idea? Many thanks
I disabled the animation of the transition page, and it works now. Sorry Best Regards
Hi,
Glad to hear this has been sorted out. Thank you for the update.
Best, Qode
Hi, I have a pre purchased question. Is it possible to create a portfolio, which, when you click on a project, opens a popup with a video?
Thanks!
Hi,
Thank you for writing in. Yes, we included option for custom lightbox content so you could add video like you want. Please, check this screenshot https://www.screencast.com/t/dgok9mixh9
Best, Qode
There seems to be a bug for the ‘Fixed Advanced’ header on the latest version of the theme. Whenever I choose this option, the widgets for the left/right of the logo doesn’t show. Please fix this soon for the next update.
Hello,
Thank you for reporting this. We sent this to our dev team so it should be fixed for our next theme update. Thanks for understanding.
Best, Qode
How do remove the “Share This” and “Related” sections. E.g https://nerdbear.com/best-destruction-spells-in-skyrim/
Hello,
If you are referring to this part https://www.screencast.com/t/pe6rw7ofwLy2 please, note it is part of some third party plugin you are using “Table of contents” So, we could suggest to try with this part of code: #toc_container.no_bullets ul li ul li:last-child, #toc_container.no_bullets ul li ul li:nth-last-child(2) { display: none; }But for anything else, better idea is to contact author of this plugin.
Best, Qode
Thanks for getting back to me.
To clarify, if you scroll to the bottom of that page, just above comments, you’ll see where those two sections physically are. That plugin is just pulling the headings from those sections.
How do I remove them please?
Hi,
Thank you for explanation. Those part are from Jatpack plugin https://www.screencast.com/t/coyj5uRdcG and you are able to remove those from options of this plugin. Or you could add this part of code in custom css:
content div.sharedaddy, #main div.sharedaddy, div.sharedaddy,
jp-relatedposts {
display: none; }
but we suggest to use plugin options.
Best, Qode
I have a problem with the template http://bridge217.qodeinteractive.com/ the qmusic plugin does not work https://lionsdomodossola.it/wp50/. wordpress vers. 5.0.4. Can you help me? Thank you
Hello,
As we could see, you are not using latest version of our theme. So, try first to update our theme and plugins to latest versions. Just note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins, such as Qode plugins Music, etc. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
I have the version 18.0.6, I have updated all the plugins, but Qode Music does not work correctly. can you help me? thanks
Yes, please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will check this closer there.
Qode
Buenas tardes, como traducir el tema al castellano? Gracias
Hello,
In our Official Manual we explained how labels could be translated http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-6-translating-labels-loco-translate-poedit/
Best, Qode
Hello, may I ask if there is something wrong with the latest version of the theme? I have 2 licences, and have not been unable to update any of the two. (Fatal error: Uncaught Error: Call to undefined function). Thank you in advance.
Hello,
When this error “Call to undefined function” appears it is most probably referring to bad performed update, like when some files are missing. So, try again to update our theme following instructions from here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/2-3-4-1-manual-theme-update/ Please, let us know how it goes. Thanks
Best, Qode
Hello, thanks for reply, I do update the theme according to your instructions, and have tried several times (never had problems before) but keep getting this error. I use FileZilla. Best, Petra
You are welcome.
Feel free to reach us here support@qodeinteractive.com and we will check it closer and help you with this part.
Best, Qode
