472 comments found.
Hi,
I opened several tickets on your support 4 days ago, but I still have no answer…. !
It’s normal… ??
regards
Hello,
Sorry for waiting longer. Weekend is behind us but we are back in full speed again and your tickets are assigned to our agent who is working on those. You could check response on ticksy soon.
best, Mikado
Hello – I submitted two support tickets 2 days ago and have received no response. Can you please advise?
Hello,
Your tickets are answered. Please, check responses on ticksy.
Best, Mikado
Nice theme but … Bad Support…. I’m waiting 2 weeks for a answer….
Hello,
Thank you for writing in. We are really sorry because of this waiting longer. Your tickets are located and assigned to our agent who is working on those and will reply to you asap.
Best, Mikado
This is a great site, very awesome work! I have my site set up, but for some reason the “Quentin Regular” font doesn’t show up on my mobile device but it does for my laptop, any reason why? Thnks!
Hello,
Thank you for your kind words. Glad to hear you like Curly. Please, reach our support team at https://mikado.ticksy.com and include your website URL With wp-admin access and they will assist you.
Best, Mikado
Hi Mikado team! I am a happy customer of your themes and I know that my support has expired but I have a big problem with updating the theme (and this function should be always available).
I am trying to update Curly theme to the last version but I am getting the following error:
Fatal error: Class ‘CurlyMikadofWidget’ not found in /web/htdocs/www.moodhairlab.com/home/wp-content/plugins/curly-business/modules/widgets/working-hours/working-hours.php on line 4
Do you have any suggestion to solve this? I tried both updating manually via FTP and using Envato market plugin. Same result… Thanks and kind regards
Hello,
Yes, all you need to do is to update our theme to latest version 1.2.1 and also to update Curly Core plugin to version 1.1 and this will be fixed. Currently you are not using latest versions. Here are instructions https://curly.mikado-themes.com/documentation/#getting_started_updating_curly Please, let us know how it goes.
Mikado
Thanks for your answer. Maybe you did not read well what I wrote 
It’s exactly what I am doing but I receive fatal error!
You are welcome.
Yes, we read
But you need to try via FTP, second method in our tutorials and this should be resolved.
Best, Mikado
Dears, I already tried by FTP and by Envato plugin as I wrote in my first message. I tried both methods. Same fatal error. I have the most recent PHP version, if this can help you. Waiting for an answer please.
Hello,
Please, reach us here support@mikado-themes.com with your purchase code and wp-admin with FTP access and we will gladly finish this update on your behalf.Best, Mikado
Good day, I submitted a support ticket a week ago and have not received a response at all regarding matter. I have purchased a few templates from you but we have to improve support. I can not finish project without a response to issue. This slow response time will make it hard to purchase templates in the future.
Hello,
Thank you for choosing our themes. We are really sorry because of that delay. The thing is that ticksy has some update of database last week, so even tickets are submitted in that period, we are not able to see those unless we search by your username. Now we located your ticket and it is assigned to our agent who is working on it and will reply to you asap.
Best, Mikado
Hi there, I am figuring out most of the stuff on my own, but I have tickets that you didnt even confirmed that you have seen them or try to responds to them. your support is slow. if i knew it I wouldnt have purchased the extra support
Hello,
We are really sorry for waiting longer on support forum. We located two of your tickets and both are answered. Please, check responses on ticksy Our support team is there on your service and will gladly help you if there is anything else.
Best, Mikado
How do I find out what fonts where used in the demo ???
Hello,
Please, reach our support team at https://mikado.ticksy.com for any question like this one.
Best, Mikado
Hello. There’s a conflict with the plugin bookly. i can’t create new customers. if i turn off Curly it’ll work fine.
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate and assist you there. Thanks
Mikado
How and where can I change the breakpoint (in pixels) of when the main menu switches to the mobile menu hamburger?
Figured it out:
@media only screen and (max-width: 1200px) { .mkdf-mobile-header { display: block; } } @media only screen and (max-width: 1200px) { .mkdf-fullscreen-above-menu-widget-holder, .mkdf-header-vertical .mkdf-vertical-menu-area, .mkdf-page-header { display: none; } }
Hello,
Glad to hear you’ve sorted this out. Thank you for the update!
Mikado
When I create a new blog post and edit the Mikado settings on the bottom of that post, those changes only apply to that one post. How do I make these changes save to ALL posts, past and future?
Hello,
We located your ticket with the same topic on our support forum and it has been answered already. Please, check response here https://mikado.ticksy.com//ticket/1942166/
Mikado
I just bought your theme. I tried to open a ticket few times but I got this ‘Sorry, that purchase code is for a different Envato product.’ Error submitting a ticket .. so i sent an email. but anyway importing the demo content has been stuck on 30 percent
Hello,
Thank you for choosing Curly. Please, make sure you’ve selected Curly in dropdown list https://www.screencast.com/t/2zsecQdB When it comes to demo import, please, check this article https://mikado.ticksy.com/article/12620
Best, Mikado
Hello,
could you please tell me waths the requirments for the demo content of your item.
And also, do you have a documentation or tutorial video of your item…??
regards
Hello,
Thank you for taking interest in our Curly theme.
Here are suggested values for PHP directives:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;for running premium theme. And here is Official Manual http://curly.mikado-themes.com/documentation
If there is any other doubt, we are here.
Best, Mikado
Hello,
This is pretty bad that I have to ask my question on Ticksy and then come here to remind you to answer it! I have purchased a lot of themes and this is the LONGEST support wait time. Please respond as soon as possible!
Hello,
Sorry for waiting longer. Weekend is behind us and we are overwhelmed with tickets. But we are back in full speed now. Your ticket has been answered. Please, check whole response on ticksy.
Mikado
Hello, Before buying this topic, I have a big doubt.
The most important thing for me is the operation of the reservations of appointments.
When you select the day and time to book the visit, a small form opens where you only ask for the name …
I would need more information about the person booking the appointment, such as the phone, email, for example.
Can this be modified to personalize the reservation confirmation?
Thank you
Hello there,
Thank you for taking interest in our Curly theme. We are using Booked plugin for WordPress for these appointments, so please, check this screenshot to see other available options https://www.screencast.com/t/ELFu3DM1Y5 And here you could find more about it https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968 If there is any other doubt, we are here.
Best, Mikado
Thought this author was worth the risk with buying but your support is trash. You might get 1 answer over a 2-3 day period. Completely unprofessional. To the point where you are better off just trying to figure out the problems yourself. How the heck do you change currency for your products? Everything is set to Euro with no option to change products prices to dollars.
Hello,
Your ticket has been answered and you could check response here https://mikado.ticksy.com//ticket/1905846/ When it comes to this question, you are able to easily change currency using WooCommerce options. We could see that response time is 2 days on your ticket and we do owe you an apology because of that, but please note that you’ve submitted ticket on Friday that caused this delay in answering because of ticket.
Best, Mikado
I’ve added to my ticket and am waiting for further help. I get that it takes man power to provide support but this process is taking way to long to get answers
Hi.
Your ticket has been answered. Please, check response on ticksy.
Best, Mikado
Hi Guys, thank you for the amazing theme.
I don’t know why the page edit appear in the classic mode instead of visual composer? Can you help me in fixing this.
FYI: https://joliefemmesalon.com/
Regards Sultan
Hello,
We located your ticket with the same topic on our support forum and it has been answered. Please, check response on ticksy.
BEst, Mikado
Thank you. What about the two arrows on the slider when the mouse over on it, can you help me in fixing the path of this two arrows to allow SSL work.
THank you all is working now.
Great. Thank you for the update!
Hello, please check my ticket https://mikado.ticksy.com/ticket/1895085
Thank you
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
First of all, thank you so much for this amazing theme .
After installing the Curly Theme I noticed a problem. I don’t see the Visual Composer editor in a page 
. I have already installed all plugins. How can I solve this problem?
Hello,
Thank you for your kind words
Please, open a ticket at https://mikado.ticksy.com/ and our agent will assist you to fix this.
Best, Mikado
I can’t add a ticket… It says: “Sorry, that purchase code is for a different Envato product”. I have selected the product “Mikado One – Multi-Concept WordPress Theme”. Can you add the ticket for me when I mail you the problem?
Hi,
You need to choose Curly theme, not Mikado One, it is another theme. Please, check this screenshot https://www.screencast.com/t/oeH1ps61
Best, Mikado
Aah, oops! I have opened a ticket yesterday. Hope to hear back from you soon.
Your ticket is answered, so you could check response on ticksy.
Best, Mikado
I,
I’ve just launched a new website with your template which looks nice.
However, I’ve got a problem with Visual composer which is not compatible with your template. When I start a new page, the content from visual composer is not loaded on my front and when I try de use your demo content I have the content on the regular visuel editor with some codes like “[vc_row]”. I began to customize my website changing this code but this is no really accommodating and I would like to be able to use Visuel composer.
I precise that I installed the version which is recommended during the template installation (5.5 version).
I hope you could help me. Thanks
Hello,
We located your ticket on our support forum and it has been assigned to our agent who is working on it and will reply to you asap. This should be easily resolved. Please, check response on ticksy in a couple of minutes. Thank you!
Mikado
