23241 comments found.
Why is there an h1 tag on the blog pages? Just like on the home page, which throws an H1 tag on the logo? This is bad for seo as you get 2 h1 tags.
<section class="page-top page-header-4">
Blog
I have already hidden the page title but the tag still shows.
How to fix?
Hi,
If you are using Header Type 4 then you have to go to wp-content/themes/porto//page_header and edit the particular header type you are using and you will find the below-given code in the file:
<h1 class="page-title<?php echo ! $sub_title ? '' : ' b-none'; ?>"><?php echo porto_strip_script_tags( $title ); ?></h1>
You have to change its tag as per your requirements.
Thanks.
Hello. I am considering buying this theme but i have a question before. My development team does not want to use visual composer to build the website, and personally, me neither. Can i use this theme without the need of installing visual composer? we would prefer to make most changes in a child theme using the theme personalization and coding. thank you in advance
Hi,
First of all thanks for showing your interest in Porto WordPress.
WP Bakery (Visual Composer) plugin is the required plugin for using the Theme without it you can not import any of the Demo, and If you want to start from Scratch and do not use Pre-Built Demo then no need for this plugin you can go with the Theme without WP Bakery plugin.
Thanks.
On Cart page… where can I change the Continue Shopping link to go to custom shop page?
Hi,
You have to Customize the “cart-v2.php” file under wp-content/themes/porto/woocommerce/cart as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I switched to another domain, how does it work
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Thanks.
i can’t sign in web suppport
Hi,
Please follow the steps given below you will not find an issue.
Please Install the theme on Test site and activate it by going into Porto >> Setup Wizard >> Activate, and Install the Demo and Configure it as per your requirements.
Now before migrating or using the theme on Live site you have to deactivate the License from the test site by going into Porto >> Setup Wizard >> Activate and you will find the Deactivate button just click on it, it will deactivate the license from the test site.
Then finally go to the Live site and Install the theme on Live site and Activate the theme on Live site with the same purchase code by following the same steps.
You will not find a single issue and if yes then contact us we will reset the purchase code for you.
Hope this is all clear now.
Thanks.
Have a great day 
.
Hello.
Is it possible to disable Global Product Custom Tab for some products and retain it for some others. I have set a size guide in the global product tab, but i don’t want to display it for some products because those products don’t have sizes.
Thanks.
Hi,
This is only possible with one way, Please disable the Global Size Guide Tab by removing the Block Slug name from Appearance >> Theme Options >> WooCommerce >> Single Product and then go to Blocks and edit the particular Size Guide Block and copy the complete code of the Block and go to WP-Dashboard >> Products and edit every single product on which you want it to set and paste the code into Custom Tab Content Section and set it as per your requirements, It will work for you.
This is the only possible way otherwise it requires Customization.
Thanks.
Hello, after updating the latest version of the theme and the version ofwoocomerce , you can not see the pictures and the menu icon do not work correctly. I’m not opening.
Hi,
I have just tested your site and it is working perfectly fine at my end please see this screenshot: https://pasteboard.co/IbkyiNeZ.png
It must be the cache issue at your end nothing else, So please check your site once after removing the server, site and browser cache, I am sure you will not find the issue.
Thanks.
Dear Sir,
How can I create a exchange backlinks at my footer.
Hi,
Please read and follow the instructions written in the below-given articles:
1. https://www.wpbeginner.com/glossary/backlinks/
2. https://premium.wpmudev.org/blog/seo-quality-backlinks/
3. https://www.formget.com/wordpress-backlinks-plugins/
Thanks.
Hi,
We’re getting the rev slider error:
Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
i have changed setting but my slider layer did not work
Hi,
Please read and follow the instructions written in this article: https://www.wpfastestcache.com/tutorial/revolution-slider-error-jquery-js/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/05/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Can we change the mini cart icon?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can change the Mini Cart easily by using small Custom CSS, After purchasing the Theme please contact us so we will provide you the code.
Thanks.
The Woocommerce layout in theme options are not working as they should!
There is a bug which makes working only GRID layout, no matter what you choose.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
please reset the our porto wordpress theme key
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Enabling woocommerce brokes”members”. Look what happened https://www.kahramanlar.com.tr/masif-panel/ at the bottom of the page
Hi,
Can you please make sure that you are using the latest version of the Theme and Plugins, If no then please update the Theme to the latest version and check your site after removing he browser cache, and also please deactivate FVM plugin as well, and remove the cache folder from wp-content as well, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Hope your issue will solve and if not then please purchase the Support Extension first and contact us through our support system with your site WP Admin Login details so we will check it for you because your 6 months of support period is expired from 17/10/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Pre-Sales Question. Do you have the Nigerian Naira as one of currencies?
Hi,
As you know that Porto WordPress is based on Woo Plugin, and WooCommerce has its default setting/functionality for setting up the Currency for the site and you can set/change it from WooCommerce >> Setting as showing in this screenshot: https://pasteboard.co/IbbXBBE.png
Thanks.
How can I disable this pop-up? https://ibb.co/kmC8zWr
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Just tell me the path please…
Hi,
Please edit your home page and you will Porto Modal Box element, Just delete it and save changes and check your site after removing the browser cache.
Thanks.
Hi,
I am so pleased to use this theme. But there are a few problems about it. And the most important one is search result page.
When I search for a product the result page is like that: https://bit.ly/2Uvq4mX (live) but it should be like that: https://prnt.sc/kf4gzg (as you share) hoe can I change that?
Hi,
Sorry to say that but Search Result Page is coming from default WordPress pages and you can not Customize its layout directly using Theme Options, Its layout works on the particular Search Content Type that you have selected from Appearance >> Theme Options >> Header >> Search Form. Like if you choose Search Content Type as product and you are using the layout of the shop page as sidebar layout then search result page will also work with the same layout as the shop page. So Please go to Appearance >> Theme Options >> Header >> Search Form and change/set/select the Search Content Type as product and save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Pre-sale question here
In variable product page, when i click on color swatch, i want my product image should also change as per color selected, How can i achieve this in Porto theme?
Porto Variable Product: https://www.portotheme.com/wordpress/porto/shop9/product/silver-porto-headset/
I want like this https://woodmart.xtemos.com/shop/furniture/facilisis-ligula-aliquet/demo/retail/
Please let me know asap.
Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, You can easily achieve it by setting the Variation Images by editing the Variable Product as per your requirements. After Purchasing the Theme please contact us through our support system with your site WP Admin Login details so we will set the same test product for you and show you the video as well.
Thanks.
Hi! Our product tags is not visible on the search results page anymore. For example, if you searching for the product tag “belysning” on our website www.skyltar.se, you used to get the title and the product tag description before the resulsts. How can we get it back? We have Ajax Search Premium.
And I also have a problem with member archive page. The phone numbers looks strange: https://skyltar.se/vart-team/
I’m sorry for all the messages but I saw that you have answered my second question before: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments?utf8=%E2%9C%93&term=ravokit&from_buyers_and_authors_only=0&order_by=relevance
It was 12 months ago so I wonder if the tooltip feature will come soon? And also the changed look of the phone number?
Hi,
1. I think you are talking about Live Search or Auto Suggestion Feature, Please go to Appearance >> Theme Options >> General >> Live Search and turn ON the Live Search from there and then go to Plugins and deactivate Yith WooCommerce Ajax Search plugin and then check your site after removing the browser cache, I hope you will find Live search working, This is the default functionality of the Theme, Live Search and Yith WooCommerce Ajax Search will not work together, you can only use one at a time.
2. Sorry to say that but it was missed by chance, It is the same as in the latest Theme as well, I have proposed the Custom CSS for that to you in my reply 12 months ago, Please try to use that Custom CSS and change it a per your requirements, and again I’ll forward it to the development department soon for fixing it in the Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi and thank you for your reply!
1. My Live Search is turned on, but what I want is to get this product tag description: https://skyltar.se/etikett/belysning/ in the search result page when I am searching for “belysning” on my site.
2. Ok, I tried that but it looks like this: https://imgur.com/x0hzmlf I may try to correct it.
I apologize that I have not extended the support, but I would like to have this back since it worked before.
Thank you for your help!
Hi,
1. Then, Please contact Plugin Support as you are using the Premium plugin and the plugin support will provide you the best solution for it.
2. Sure, you have to use Custom CSS for that.
Thanks.
Hi! I asked Ajax Search Premium and they said they couldn’t handle the search results page, that I had to ask the theme support. If I buy extended support, can you help me with this? It worked a few months ago and now our Google ranking has dropped hundreds of placements.
Hi,
Search Result Page is coming from YITH AJAX Search plugin and you can not Customize its layout directly using Theme Options, Its layout works on the particular Search Content Type that you have selected from Appearance >> Theme Options >> Header >> Search Form. Like if you choose Search Content Type as product and you are using the layout of the shop page as sidebar layout then search result page will also work with the same layout as the shop page. So you have to change it as per your requirements using Custom CSS.
If you want to change the layout of the search page result then you have to edit the search.php file and add the new layout in the search.php file. As you can see that we have added the search page layout same the custom post types layout selected from Theme Options. For example, if you set the Search post type as a post then the search result page get the layout of the blog archive page layout from Theme options. SO you have to create the layout inside the search.php file. Also, you have to make the changes in the wp-content/themes/porto/inc/functions/layout.php file inside the porto_search_form function.
So if you can Customize the Search Result Page by yourself then it really Good, and If not then you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Hi,
What’s the exact dimension and resolution for products on SHOP 17 theme.
Hi,
The Dimension of the Product Images are 600*600 and you can change the Image size by using WooCommerce Setting as well, Please read the below-given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
Thanks.
hi, i updated to version 4.11.1, now in mobile home page buy/add to cart button only show icon don’t show “buy” or “add to cart” words, how can i put the words? and “view options” dont show icon on desktop. and how can i change owl nav position? before uptade show on the top, now it show in the middle….
Hi,
I have just tested your site and finds works perfectly fine at my end on my Cell Please see this video: https://jmp.sh/ozZQcFI
and also you can check your site here as well: http://www.responsinator.com/?url=https%3A%2F%2Facessoriosdahelo.com.br%2F
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
work fine because I put this custom css:
ul.products.pcols-ls-2 li.product-outimage .add-links .button{
width: auto !important;
text-indent:0 !important;
}
should put an option in the theme menu to display the words or not. I just updated and changed it, I had to do this “patch” in custom css
Hi,
I have tested it at my end and it is working fine at my end with the latest Theme, You can check it on our live Demos as well: https://www.portotheme.com/wordpress/porto/shop1/shop/
Thanks.
Any idea when the update to Woocommerce 3.6 will be available?
Hi,
We already released the latest update purely compatible with the latest Woo 3.6 on (19.APR.2019), Please check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
and update the Theme to the latest version.
Thanks.
