23207 comments found.
Hi,
I am so pleased to use this theme. But there are a few problems about it. And the most important one is search result page.
When I search for a product the result page is like that: https://bit.ly/2Uvq4mX (live) but it should be like that: https://prnt.sc/kf4gzg (as you share) hoe can I change that?
Hi,
Sorry to say that but Search Result Page is coming from default WordPress pages and you can not Customize its layout directly using Theme Options, Its layout works on the particular Search Content Type that you have selected from Appearance >> Theme Options >> Header >> Search Form. Like if you choose Search Content Type as product and you are using the layout of the shop page as sidebar layout then search result page will also work with the same layout as the shop page. So Please go to Appearance >> Theme Options >> Header >> Search Form and change/set/select the Search Content Type as product and save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Pre-sale question here
In variable product page, when i click on color swatch, i want my product image should also change as per color selected, How can i achieve this in Porto theme?
Porto Variable Product: https://www.portotheme.com/wordpress/porto/shop9/product/silver-porto-headset/
I want like this https://woodmart.xtemos.com/shop/furniture/facilisis-ligula-aliquet/demo/retail/
Please let me know asap.
Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, You can easily achieve it by setting the Variation Images by editing the Variable Product as per your requirements. After Purchasing the Theme please contact us through our support system with your site WP Admin Login details so we will set the same test product for you and show you the video as well.
Thanks.
Hi! Our product tags is not visible on the search results page anymore. For example, if you searching for the product tag “belysning” on our website www.skyltar.se, you used to get the title and the product tag description before the resulsts. How can we get it back? We have Ajax Search Premium.
And I also have a problem with member archive page. The phone numbers looks strange: https://skyltar.se/vart-team/
I’m sorry for all the messages but I saw that you have answered my second question before: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments?utf8=%E2%9C%93&term=ravokit&from_buyers_and_authors_only=0&order_by=relevance
It was 12 months ago so I wonder if the tooltip feature will come soon? And also the changed look of the phone number?
Hi,
1. I think you are talking about Live Search or Auto Suggestion Feature, Please go to Appearance >> Theme Options >> General >> Live Search and turn ON the Live Search from there and then go to Plugins and deactivate Yith WooCommerce Ajax Search plugin and then check your site after removing the browser cache, I hope you will find Live search working, This is the default functionality of the Theme, Live Search and Yith WooCommerce Ajax Search will not work together, you can only use one at a time.
2. Sorry to say that but it was missed by chance, It is the same as in the latest Theme as well, I have proposed the Custom CSS for that to you in my reply 12 months ago, Please try to use that Custom CSS and change it a per your requirements, and again I’ll forward it to the development department soon for fixing it in the Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi and thank you for your reply!
1. My Live Search is turned on, but what I want is to get this product tag description: https://skyltar.se/etikett/belysning/ in the search result page when I am searching for “belysning” on my site.
2. Ok, I tried that but it looks like this: https://imgur.com/x0hzmlf I may try to correct it.
I apologize that I have not extended the support, but I would like to have this back since it worked before.
Thank you for your help!
Hi,
1. Then, Please contact Plugin Support as you are using the Premium plugin and the plugin support will provide you the best solution for it.
2. Sure, you have to use Custom CSS for that.
Thanks.
Hi! I asked Ajax Search Premium and they said they couldn’t handle the search results page, that I had to ask the theme support. If I buy extended support, can you help me with this? It worked a few months ago and now our Google ranking has dropped hundreds of placements.
Hi,
Search Result Page is coming from YITH AJAX Search plugin and you can not Customize its layout directly using Theme Options, Its layout works on the particular Search Content Type that you have selected from Appearance >> Theme Options >> Header >> Search Form. Like if you choose Search Content Type as product and you are using the layout of the shop page as sidebar layout then search result page will also work with the same layout as the shop page. So you have to change it as per your requirements using Custom CSS.
If you want to change the layout of the search page result then you have to edit the search.php file and add the new layout in the search.php file. As you can see that we have added the search page layout same the custom post types layout selected from Theme Options. For example, if you set the Search post type as a post then the search result page get the layout of the blog archive page layout from Theme options. SO you have to create the layout inside the search.php file. Also, you have to make the changes in the wp-content/themes/porto/inc/functions/layout.php file inside the porto_search_form function.
So if you can Customize the Search Result Page by yourself then it really Good, and If not then you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Hi,
What’s the exact dimension and resolution for products on SHOP 17 theme.
Hi,
The Dimension of the Product Images are 600*600 and you can change the Image size by using WooCommerce Setting as well, Please read the below-given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
Thanks.
hi, i updated to version 4.11.1, now in mobile home page buy/add to cart button only show icon don’t show “buy” or “add to cart” words, how can i put the words? and “view options” dont show icon on desktop. and how can i change owl nav position? before uptade show on the top, now it show in the middle….
Hi,
I have just tested your site and finds works perfectly fine at my end on my Cell Please see this video: https://jmp.sh/ozZQcFI
and also you can check your site here as well: http://www.responsinator.com/?url=https%3A%2F%2Facessoriosdahelo.com.br%2F
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
work fine because I put this custom css:
ul.products.pcols-ls-2 li.product-outimage .add-links .button{
width: auto !important;
text-indent:0 !important;
}
should put an option in the theme menu to display the words or not. I just updated and changed it, I had to do this “patch” in custom css
Hi,
I have tested it at my end and it is working fine at my end with the latest Theme, You can check it on our live Demos as well: https://www.portotheme.com/wordpress/porto/shop1/shop/
Thanks.
Any idea when the update to Woocommerce 3.6 will be available?
Hi,
We already released the latest update purely compatible with the latest Woo 3.6 on (19.APR.2019), Please check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
and update the Theme to the latest version.
Thanks.
Hello.
If I insert a porto portfolios element in WP bakery only the featured image of that portofolio is shown in lightbox.
How to make it to show all the features images of that portfolio in lightbox?
Best regards
Hi,
Yes, You are right, Porto Portfolio element only shows the single featured Image not all, This is the default functionality of the element, But if you go to any single Portfolio Page then all the Images will be shown in LightBox.
While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider for future updates.
Thanks. Have a great day!
Hello. I’m a programmer myself.
I’m not trying to avoid paying for support.
I will purchase another license in the near future.
Thank you for submitting my idea as a feature request to your team.
Best regards
Sound’s Good!..
Hello.
Is there a Greek translation file?
Are all the translations uploaded somewhere?
Kind regards
Hi,
Please download the latest Theme Greek (Greece) Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as Greek (Greece) and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/30dzl1os3lc9phw/porto-el_GR.po?dl=0https://www.dropbox.com/s/ll39nz8r7c67s38/porto-el_GR.mo?dl=0
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you.
I’m not trying to avoid paying for support.
I will purchase another license in the near future.
Kind regards
Sound’s Good!..
Hey Guys!
First of all, I love your theme – it’s almost perfect!
Now for my suggestion: In the mobile view I got the hamburger icon, the search-lense icon & the mini cart. However, the behaviour of these three items is a little counter-intuitive in the mobile view:
When you click the hamburger icon, the menu pops up. To close it, you can click on the hamburger icon again or tap somewhere on the page.
When you click on the search-lense icon, the search form pops up, but the only way to close it, is to click on the icon again.
And then there’s the mini-cart. When you click on it, the cart pops up, and the only way to close it again, is to tap somewhere on the page.
So, the behaviour of all these icons is different, which is really a bit counter-intuitive. It would be great if all these icons would behave the same way – i.e. to open it, click on it, to close it, click it again or tap somewhere on the page.
Maybe you could modify this with a comming update?
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
After the upgrade, the promotional product does not appear. Cache emptying.
Hi,
We have replied your same issue ticket #47641 your providing WP Admin Login details are not correct/working please check your ticket reply and reply your ticket accordingly.
Thanks.
I responded to his letter, gave the new entry
Hi,
Your site is working fine as showing in this screenshot: https://pasteboard.co/IbbKL7e.png
It may be the cache issue at your end nothing else and we have replied your ticket as well please check your ticket reply.
Thanks.
Dear Sir
how can I set the banner as the page: https://www.portotheme.com/wordpress/porto/classic-original/contact-us-advanced/
I tried to replace breadcrump picture, but they’re not as large as the picture(the height is not large enough)
Thanks
Hi,
Please set the Image as the Background Image for Breadcrumbs and then copy and paste the below-given CSS code to the page Custom Option and check your site after removing the browser cache.
.page-top {
padding: 135px 0 !important;
}
Thanks.
hi [sale_products per_page=”10”] not work
and
porto product sale not work
Hi,
Can you please make sure that you are using the very latest version of the Theme and WP and Plugins, If not then please update all and check your site after removing the server, site and browser cache, I am sure you will not finds the issue.
Please check the ChangeLog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I’m getting an ajax error when installing the “Porto Functionality” plugin after an update from 2.8.3. This causes the page to show a 500 error right after, and I unfortunately have to start all over again. Any thoughts on how to update the theme? Thanks!
Hi,
This is because you have missed a lot of in between Theme updates of the from your Current running version and the latest version 4.11.1, So lot of design changes, Features Changes, Features removed/include in the Theme in missed updates, You can check the Change Log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And I suggest you to If you are starting with the latest Theme then start with scratch otherwise lot of the mess up will be there for you.
Regarding Porto Functionality Installation: Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
Hope it helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I have two minor questions regarding my webshop which uses Porto Theme:
1. Since a few days the thumbnails on all product pages disapeared. For example: https://www.tezen.eu/produkt/kaiserlicher-huang-cha-gelber-tee-aus-yunnan-china/ normally there should be four thumbnails underneath the big picture. I already tried to deactivate all third party plugins but no success. Can you help?
2. End of march I recieved an email from themeforest that an update is available. Do I need to install the update manually? If so can I just download the update from themeforest and install it or will I lose all my settings with this?
Thank you
Hi,
1. Please update your Theme to the latest version 4.11.1 and check your site after removing the server, site and browser cache, I am sure your issue will solve, Please check the ChangeLog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
2. We released the very latest version of the Theme yesterday, you can check the ChangeLog given Above, and also please follow the steps listed in the above-given article for updating the Theme.
Thanks.
Hello,
the update worked and solved the issue. thank you.
Now I have only one problem. Bevor I worked with blocks and revolution slider to customize the category pages. I used blocks and slider above and below. Now I can not add any Blog or other side information on the category pages. There are barely any function for the category page. Is this an error? How can I use blocks on the category page now.
thank you
Hi,
Sound’s Good! That your issue has been resolved.
1. Please create a Block and set it as per your requirements and save it and then copy the Block slug name and go to Products >> Categories and edit any of the Category and you will find Category Options and under Category Options you will find the below listed Options:
I. Content Top
II. Content Inner Top
III. Content Inner Bottom
IV. Content Bottom
As also showing in this screenshot: https://pasteboard.co/IbCh7FA.png
and you just have to paste the block slug name in any one from it as per your requirements and save changes and it will work for you.
Thanks.
Hello,
thank you for the fast reply. This is exactly the way I was doing it the whole time. Since the update of the theme, nearly all options under category are gone. See Screenshot: https://www.dropbox.com/s/c24ys5q6tsb6uei/Clipboard02.jpg?dl=0
Do you know how I can go back to the original version? thx
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve the issue for you.
Thanks.
Hello, just a small heads-up: since the new WooCommerce update, the shortcode “Porto Product Widget – Products on sale” does not work (doesn’t display anything); while the other 2 – best selling and featured are fine.
Hi,
Please update your Theme to the latest version 4.11.1 and check your site after removing the server, site and browser cache, I am sure your issue will solve, Please check the Change Log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/10/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Presale question: I am trying to test the features for the Porto Shop 11 Demo and the user registration doesn’t work. By looking at the comments, this has been an issue for a while. Any plans to fix it soon?
Hi,
Yes, It is because we do not set it on the Live Demo yet because of a lot of spam registration, But when you download the Theme on your site, You will not find the issue. You have already purchased the Theme right, You can check it at your end on your site as well.
Thanks.
Can I add a size guide like this with your theme: https://www.forever21.com/gl/shop/catalog/product/clearance_zero/2000280662
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, You can easily, Infact you will find it on our Live demos that I provided you above in my last reply.
Thanks.
Can I add responsive banners in product page? This is the example: https://lovet.sg/product/tiffany-floral-kimono-tie-string-wrap-dress-madebylovet-cream
I want the 3 grey banners in my website. Can your theme do that? Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yeah, You can add Image Gallery using Porto WordPress Theme for Single Product Page, Please check the same on Our Live Demo here:
1. https://www.portotheme.com/wordpress/porto/shop1/product/blue-gentle-shoes/
2. https://www.portotheme.com/wordpress/porto/shop1/product/black-ears/
3. https://www.portotheme.com/wordpress/porto/shop1/product/black-grey-headset/
4. https://www.portotheme.com/wordpress/porto/shop1/product/black-shoes/
5. https://www.portotheme.com/wordpress/porto/shop1/product/blue-backpack/
6. https://www.portotheme.com/wordpress/porto/shop1/product/casual-blue-shoes/
7. https://www.portotheme.com/wordpress/porto/shop1/product/silver-porto-headset/You can choose any layout for your single Product page as per your requirements.
Thanks.
Just updated WooCommerce and latest Porto – Great work, seems like everything works ok after 1-2 hours testing BUT the custom tab content in single products is still not fixed 
Hi,
First of all thanks for your kind words and dear please be patience, We will release the new update soon with fixed your reported issue, we have to release the update today for Woo update. So please be patience.
Thanks.
Good 
Also found that “get_woocommerce_term_meta” is deprecated so debug-log had 1.2MB of notices. I replaced all deprecated functions in functions/woocommerce.php with “get_term_meta” so it sees to work ok now in my site.
Hi,
OK, We will also check it with the upcoming update of the Theme.
Thanks.
How do I change the link of the main logo to other custom link? Thanks
Hi,
You have to edit the layout.php file under wp-content/themes/porto/inc/functions and change the URL or anything as per your requirements from there.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
