16522 comments found.
I have a question. Does wpml work? Which plugin can I use for multiple currencies? I’m using elementor pro. jupiterx want to buy. I have read that wpml is not working in a forum.
Hi and thanks for reaching out to us 
delete from wp_options where option_name = 'theme_mods_jupiterx';
delete from wp_options where option_name = 'theme_mods_jupiterx-child';
delete from wp_options where option_name like '%jupiterx_customizer_wpml_settings%'
Please note it will reset theme settings, so you’ll have to configure the theme again. Thank you for understanding.
I like different elements from different templates, is there a way to get section short codes from individual templates? Thnanks
Hi and thanks for reaching out to us
Unfortunately there is no such feature, but we can help you recreate those elements. Let us know what elements you want to import to your site. It will be better if you create a ticket and provide WP Dashboard credentials so we can create that section for you. Thank you.
Hi, the site im creating will be using WPML and will be in English and Arabic. What is the best way to add a google arabic font to the theme? Thanks
Hi and thanks for reaching out to us
To add custom fonts in Jupiter X, you can use 2 different methods described in this article: https://help.artbees.net/how-to-s/typography/adding-custom-fonts-in-jupiter-x . Thank you.
My element options never stop loading so I can’t add any to a page i’m editing. Here is an example: https://drive.google.com/file/d/1uSrXGWHrPpguixYnlN5ttIdjr0ae2jNU/view?usp=sharing. Can you please help me with this? Thanks
Hi and thanks for reaching out to us
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/plain
AddOutputFilterByType DEFLATE text/html
AddOutputFilterByType DEFLATE text/xml
AddOutputFilterByType DEFLATE text/css
AddOutputFilterByType DEFLATE text/json
AddOutputFilterByType DEFLATE application/xml
AddOutputFilterByType DEFLATE application/xhtml+xml
AddOutputFilterByType DEFLATE application/rss+xml
AddOutputFilterByType DEFLATE application/javascript
AddOutputFilterByType DEFLATE application/x-javascript
AddOutputFilterByType DEFLATE application/json
</IfModule>
<IfModule mod_substitute.c>
SubstituteMaxLineLength 20M
</IfModule>
If the issue still persists, please provide FTP and WP Dashboard credentials to investigate the problem. Thank you.
Hi, I added it but I still have the same problem. Do I add it to ”/public_html/.htaccess” or to ”/public_html/wp-content/uploads/jupiterx_backups/.htaccess”?. Also how can I private message you here my FTP and WP Dashboard credentials? Thanks
Hello,
It should be added to /public_html/.htaccess. To provide the credentials, you need create a ticket via Artbees Dashboard https://themes.artbees.net/dashboard/tickets/ . Thank you.
Hi my customize not working
Hi and thanks for reaching out to us
Please clarify your issue with more details. Do you mean the Customizer panel isn’t loading for you? Please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hi Guys ! I need to put a user’s profile plugin into my page (www.santaolgaexports.com) I try with the “USER REGISTRATION” plugin, but have troubles with the Raven plugin. Any suggestion for do this ?
Thanks a lot !
Hi and thanks for reaching out to us
Could you please clarify what troubles you have with Raven plugin? Did you create a ticket regarding this issue?
Hello I have no idea why, but I don’t have the file es_ES.po, it’s just_Es.mo. Until now I didn’t need it, but I’m translating and there are parts that seem, as I’ve read, that I have to do from there. I downloaded the files again, but that file is gone! How can I add it? Thank you
Hi and thanks for reaching out to us
This issue with translation files will be fixed in the next theme update. For now you have to update the theme yourself https://themes.artbees.net/docs/translating-loco-translate-plugin/ . Thank you for understanding.
Thanks!
You’re welcome
Hello,
Where can we remove the ‘Delivery & payment’ on the latest updated theme?
Thanks
Hi and thanks for reaching out to us
Do you want to remove the whole “Delivery & Payment” block including Billing form and Order section https://take.ms/cKX2P ? Could you please clarify what you want to achieve? Thank you.
woocommerce ship to different address not showing problem
Hi and thanks for reaching out to us
Could you please describe the issue with more details? It will be better if you create a ticket https://themes.artbees.net/dashboard/tickets/ and provide WP Dashboard credentials so we can investigate the issue. Thank you.
Is it compatible with this plugin?
Hi and thanks for reaching out to us
We didn’t test this plugin with the theme and we can’t guarantee its full compatibility. Please take our apologies. Thank you.
The API key isn’t working. This is ridiculous. I want my money back.
Hi and thanks for reaching out to us
Are you getting any error when trying to register the theme? Please clarify. Try ro revoke API key https://help.artbees.net/maintenance/revoking-api-key and generate a new one https://help.artbees.net/getting-started/theme-registration/getting-an-api-key , then try to register the theme again. Thank you.
Is it compatible with wp rocket for compression?
Hi and thanks for reaching out to us
Yes, JupiterX is compatible with WP Rocket and Autoptimize plugins. You can use one of them. Thank you.
Hi, after updating WP + Jupiter theme + WPbakery, pages built with WPbakery don’t work on the admin side: the content shows up not as manageable WPbakery elements but as raw code (vc_row[mk_padding_divider size=”80”] ...). Current WPbakery version on the site is 5.5.5 (updating it through Jupiter update functionality doesn’t update it further than that for some reason). Any idea what’s the likely cause of this issue? Thanks
Hi and thanks for reaching out to us
To fix this issue, you need install Classic editor plugin https://wordpress.org/plugins/classic-editor/ . Then WPBakery editor will work as before. Thank you.
Worked, thanks a lot!
You’re welcome
Its just too Good…! Have a great sale.
Hi and thanks for reaching out to us
Thank you for the feedback! We appreciate it very much! Have a great day!
Hi Pre Sales Q: I saw your demo theme is very good. May I know is it possible to change the global color of the theme in one click for totally theme colour . If so , where could we change ?
Hi and thanks for reaching out to us
If you want to change background color globally in JupiterX, you can do this via JupiterX > Customize > Site Settings https://help.artbees.net/how-to-s/customizer/adding-a-background-to-the-whole-website . Thank you.
Hi, We are looking for a solution that integrates with BuddyPress. Is BuddyPress included in the package ? On previous occassions we have had trouble getting buddypress to intergrate well into the theme when we have installed it seperately. Thanks, Mike
Hi and thanks for reaching out to us
BuddyPress isn’t included in the package but you can use it with JupiterX theme, it’s compatible, just install the plugin yourself. Thank you.
Thanks, do you have an example of how the Activity page will look on your theme ?
Hello,
Unfortunately we don’t have such demo page with BuddyPress, but we tested it with JupiterX and it was compatible, so you can use it. Thank you.
Hi, there is conflict between your plugin Raven and Elementor. When Raven is active, Elementor blocks will not load on Elementor edit screen so we can not work with your theme. Do you know about this problem ?
Hi and thanks for reaching out to us
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/plain
AddOutputFilterByType DEFLATE text/html
AddOutputFilterByType DEFLATE text/xml
AddOutputFilterByType DEFLATE text/css
AddOutputFilterByType DEFLATE text/json
AddOutputFilterByType DEFLATE application/xml
AddOutputFilterByType DEFLATE application/xhtml+xml
AddOutputFilterByType DEFLATE application/rss+xml
AddOutputFilterByType DEFLATE application/javascript
AddOutputFilterByType DEFLATE application/x-javascript
AddOutputFilterByType DEFLATE application/json
</IfModule>
Then check the Elementor editor. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials. Thank you.
Hi, nothing changed. Where can I create ticket for this issue ? Thanks
Hello,
You can create a ticket via Artbees Dashboard https://themes.artbees.net/dashboard/tickets/ . Thank you.
I want the header to overlap main content from elementor background image
Hi and thanks for reaching out to us
You need enable “Overlap Content” option in Jupiter X > Customize > Header. Please refer to this article: https://help.artbees.net/how-to-s/header/creating-a-transparent-header . Thank you.
presales. Hi, Do you have a spanish translation mo/po for this theme? Thanks!
Hi and thanks for reaching out to us
Unfortunately we don’t have pre-made translation files for Spanish language. You can translate the theme yourself as described in the article: https://help.artbees.net/translation/translating-the-theme . Thank you.
I’m thinking of buying the theme,
Is it possible to create this type of layout with this theme?
Especially for the menu.
https://www.dropbox.com/s/tdm4vz2wg5zsq7i/Wireframe.jpg?dl=0
Thank you
Hi and thanks for reaching out to us
Yes, you can create such layout with JupiterX. Header can be created with Elementor editor and you can add any elements there https://help.artbees.net/header/creating-a-custom-header-in-jupiter-x-using-elementor . Also the pages can be easily created with Elementor editor (it’s bundled in the theme and you can use additional elements from the bundled plugins – Raven, Jet Elements). Thank you.
