28333 comments found.
HI UX.
Do you have danish po mo files etc? 
Hi,
Danish translation files have already been included in Flatsome.
Hi, i understand i have no support. However i have purchased this theme and i am experiencing faults with the UX Blocks which should not happen.
I am creating the product page with the UX Block editor. When i go to the product page the Block editor doesn’t show. I have to make the browser into a mobile view so i can see Edit with Block editor or the wp editor.
Hi,
Can you take a look at this doc? Another UX Builder edit button added to the admin bar for custom product page layouts after v3.8.3.
hello, is this problem new ? seems like in the UX Builder the elements are all shown broken images . Please let me know how to solve this https://snag.gy/nLBJMy.jpg
Hi,
Can you submit a support ticket here?
Is there a Instagram plugin to retrieve some picture? Don’t see anything in the documentation.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
In Catalog mode i have enabled hover over add to cart button. However this does not work on mobile. is there a way to make this permanent instead of hoover over?
Hi,
Can you submit a support ticket here?
Support is expired 
. Can you please tell me which css element I need to modify for the icon to be sticky on mobile?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
PLEASE, HELP ME, Support period going to end. It would not be correct to let the support period expire without a reply
how to enable sticky header in mobile,... plz help
if in desktop i want Header Bottom – Sticky on Scroll only
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I’ve purchased (on another account) and am using this theme. I’m looking to add another row in/beneath the bottom header so that I can add important information such as ‘free returns and shipping’ and ‘loved by our customers, 5000+ reviews’ as per your picture below. I cannot see an option for this in the header builer as it only allows for 3 rows. Please advise.
https://camo.envatousercontent.com/c22ed8ffa6e701441ca82556f88a66868004c451/687474703a2f2f666c6174736f6d65332e75787468656d65732e636f6d2f77702d636f6e74656e742f706c7567696e732f666c6174736f6d652d64656d6f2f7468656d65666f726573742f64656d6f2d636f6e74656e742e6a70673f763d322e35Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hi, I want to buy this theme but I need to know if it uses the classic WooCommerce hooks? Thank you
Hi,
Flatsome uses both classic Woocommerce and its own hooks.
Have a problem with white screen when opening the website, and change the wp-debug into true as per previous suggestion from author. but still blank white
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Strange ,
I got every time issues Icons of flatstome theme that icons are showing on admin mod but on visitor mode all icons are broken
My website : https://www.austoolsdirect.com.au
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I have bought theme. Really great. I use it for WooCommerce shop. I want to change the “Sale” Label to something else like “Reduced ”. Can you please suggest me how to do it? thanks
Hi,
You can change it from Flatsome>Theme Options>Shop>Product Catalog -> Custom Sale Bubble Text.
Thanks
Do you have an AMP plugin or theme for the Flatsome theme? Flatsome + Can I use WooCommerce amp?
Hi,
Flatsome is a responsive theme. So, it doesn’t have an AMP plugin. I suggest you ask that to our users in our official Facebook Community.
Seem to have an issue with Quickview not working with Measurement Price Calculator – The total doesn’t display
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Issues with ‘Loading UX Builder’ it loads for some pages and some pages it just goes into an infinite loop and never finishes loading the UX builder. Any suggestions to troubleshooting the issue?
Hi,
Can you submit a support ticket here?
Hi,
The product slider drag does not work on Iphone specifically, it only work when you click on arrow but not when you drag right or left, can you please verify this or it’s just me?
Note: it work fine on android phones.
Thanks.
Hi,
I’ve just checked this page with a real iPhone. It works fine.
Hello,
The banner slider works fine, I’am talking about the product slider, for example in the related products or custom product slider from ux builder.
https://flatsome3.uxthemes.com/elements/products/How do I remove the shop breadcrumbs on my WooCommerce shop page (product catalog here at www.gringoslocos6.com/shop)?
And why is my page (www.gringoslocos6.com/shop) showing another set of product categories after the “follow on Instagram” part at the bottom?
Thank you for your help. Tina
Hi,
Try the snippet below to remove the breadcrumbs from the main shop page.
add_action('template_redirect', function() {
if (is_shop())
remove_action( 'flatsome_category_title', 'flatsome_shop_loop_tools_breadcrumbs', 10 );
});
I can’t say anything without checking from the admin panel. But seems you added the content directly into the Shop page via WP Editor. I suggest you add that content into Flatsome>Theme Options>Shop>Product Catalog -> Shop Page Content section.
Oh my, you are awesome! Both worked. Thank you so much!!!
I’m having the same problem on 2 different websites using GoDaddy shared hosting since the last update(s). Both are eating all of the resources when using the builder, causing the website to reset/temporary block me (i’m not even sure – but it becomes unreachable). GoDaddy stated it’s the theme and website, not them. I saw that user narensen posted about it 9 days ago, I wanted to confirm I’m having the same issue with 2 websites.
Hi,
Which hosting package do you have for those 2 websites?
They’re fairly basic hosting packages. They aren’t my websites. Just clients who use your theme, and upon upgrading (I want to say 3.8+), we’ve had problems with it eating resources during builder use.
How do I make my Add to cart button visible. It’s grayed out until I hover over it.
Hi,
Please check Flatsome>Theme Options>Style>Colors -> Add to cart / Checkout buttons.
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