1463 comments found.
Something is wrong with the Recaptcha on your support website. It looks neat, but it didn’t work unless I was using Edge/IE on Windows.
Specifically, the Recaptch used to register. Not the one for submitting a ticket.
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hi Is the theme compatible with magento 1.9.4.1 ? Sm mega menu items manager doesnt work. Just a white page and in log i get these error “AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Sm_Megamenu_Block_Adminhtml_Menuitems_Edit_Tab_Form::_getOrderByParentId(), 0 ”................
Dear sir,
At the moment, this theme is compatible with Magento 1.9.3.x. You can see all versions this theme is compatible with in product description: https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme/8945695?ref=magentech .
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Even with magento 1.9.3.8 – as your full package provided – mega menu doesn’t work with php 7.2 . With php 5.6 everything is working just fine . Any ideas on that ( left a ticket but i am writing here as well in case someone else has a problem with php version )
Dear sir,
Please read system requirements’ Magento 1 CE again: http://prntscr.com/nyq2xq . This version only works on PHP 5.6. FYI: https://devdocs.magento.com/guides/m1x/system-requirements.html
Thank you!
OK, are u planning to update the theme for the latest magento 1 version?
Dear sir,
At the moment, we do not have any plan of updating magento 1 version.
Thank you!
i am confused on your Last Update status https://prnt.sc/nx9ygf
Dear sir,
The last update on right column is about updating preview images.
Thank you!
thank you
Hi, We have your theme for Magento 2. There is bad design in mobile view that on all pages like category page, the left side shows first on mobile, so customer has to scroll several times to pass all filters and then he can view the category products. But in your Demo the filters are hidden in left in mobile view. How can we change the settings so it shows like your demo?
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Documentation for configuration is incomplete for other marketplace like Webkul and Support is really not responding on core issues :cry:
Dear sir,
Could you please give us your ticket number to check again about our support?
Thank you!
[MTT-0000012408
MPRE-0000001591
Dear sir,
We have already replied you on 1st ticket. For 2nd ticket, we will check and respond you soon.
Thank you!
i am facing many problem in sm market theme please solve this issue css auto replace many times. i change anything css auto change.Why? Reply urgent..
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
please quick reply your support team slow https://www.magentech.com 05.06.2019 19:29:26 i am waiting for your reply my tickets Status on-hold
Dear sir,
Our responding time is within 24 hours excepting for weekend. If you still does not get any responses, please give us ticket number here to check!
Thank you!
any update start 2day
add to cart not working
Dear sir,
Please give us back your ticket number here to check if your ticket is overdue.
Thank you!
You are here: My Tickets[MTT-THEMEFOREST-RJ109W02IE]
Dear sir,
Please update your ticket. We have already responded you for 3 days: http://prntscr.com/o25hby
Thank you!
ok Thanks i send you later
dear sir i got error , installed magento 2.2.8 and when i dicompile got this error Interface ‘Magento\Framework\App\Action\HttpPostActionInterface’ not found in /var/www/html/app/code/Sm/CartQuickPro/Controller/Product/Compare/Remove.php
their is not folder of 2.2.x theme
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
p/s: the folder you downloaded will be the latest version. If you want to download the older version, please contact support system to request.
Thank you!
second question – before renewing support – will magentech able to guide me how to rename these /Sm/market/ and sm_market folder to a different name? Thank you
Dear sir,
Sure! If you still have support right, our staff will guide you in every technical issues.
Thank you!
good to hear the new update for this theme Last Update 23 May 19. However, I looked at the change log showed —-——VERSION – 5.2.0: Released on Mar-27-2019 —-——
[+] Compatible with Magento 2.3.1
[+] Fixed other style issues
[+] Fixed AddtoCompare error
Isn’t that the Version should be 5.2.1? and what are the files did you change? Thank you very much.
Dear sir,
This is version theme of 5.2.0. About specific files were changed, we will send you via ticket system: https://www.magentech.com/support/tickets . If you just need to know to update the theme, please update theme normally!
Thank you!
How to update new layout. when i installed the theme there was no 21 and 22. now i need to update the theme. please guide us
Dear sir,
It seems that you need to configure again in backend. Please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hi I have purchased your theme. But for importing your sample data to mysql I am getting the following error:
SQL query: Documentation
CREATE ALGORITHM=UNDEFINED DEFINER=`root`@`localhost` SQL SECURITY INVOKER VIEW `inventory_stock_1` AS select distinct `legacy_stock_status`.`product_id` AS `product_id`,`legacy_stock_status`.`website_id` AS `website_id`,`legacy_stock_status`.`stock_id` AS `stock_id`,`legacy_stock_status`.`qty` AS `quantity`,`legacy_stock_status`.`stock_status` AS `is_salable`,`product`.`sku` AS `sku` from (`cataloginventory_stock_status` `legacy_stock_status` join `catalog_product_entity` `product` on((`legacy_stock_status`.`product_id` = `product`.`entity_id`))) MySQL said: Documentation
1227 – Access denied; you need (at least one of) the SUPER privilege(s) for this operation
Dear sir,
We have already replied your ticket about this case. Please check your ticket!
Thank you!
Dear Sir I bought theme SM Marke today for my magento 2.3.1, I have seen the demo site the navigation menu. but unfortunately I can not see it after the installation.
The link in the forum https://forums.envato.com/t/theme-sm-market-magento2-3-1-no-navigaion-menu/236502Thanks !
Dear sir,
It seems that you need to configure again in backend. Please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Dear Author,
We are satisfied with the overall theme performance. After many tickets, The support team is unable to provide support on two issues.
- During static content deployment, one mobile css file is always missing and we are unable to complete the task. We took fresh setup from support and still file is missing.
- this issue is intermittent – the home page theme switches to sm market mobile. We have to clear the cache and reindex the store. we don’t have the dedicated resource to watch the store home page
Please provide a solution.
Thanks, Niraj
Dear sir,
Why can you confirm that our support team can not provide solution for these 2 issues while you have just created ticket since last weekend? We just come back from weekend because we are off for weekend and will check ticket by ticket.
As well, it seems that your support was expired. To get more support, you need to extend your support: http://bit.ly/extend-support . However, we will still provide solution about these issues for you via ticket.
Thank you!
Please go to my support section of Magentech and check my tickets. You will see many tickets about this issue.
Dear sir,
Here are lists of your tickets: http://prntscr.com/nnu3rx . The latest ticket is about mobile issues you mentioned above. All the remaining ticket was solved by our support team or last replied by us.
Thank you!
File missing and home page issue is not addressed till date. And I am talking about these two issues only. I agree rest of the issues are solved.
Thanks,
Dear sir,
Our support team will support you via your tickets. So please follow all your tickets!
Thank you!
Hello , Where is the CSS files ? it generate CSS files under static folder which which get lost after Refreshing static cache ?
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hi, I am interested as a Pre-sale Question: if I turn on the Sticky menu option, will that be available only on the desktop version? I am interested to have it in the mobile version. As you may already know, in ecommerce, the mobile is pretty much at least 55% if not more used for ecommerce… so the mobile version is more important than the desktop one if you ask me… It would be extremely nice to have a demo for the mobile version with the sticky menu enabled as I have another question like: what will the sticky menu contain? Will it show the Cart too? Or only the categories and so on… It is all about usability. Thank you
Dear sir,
Thank you so much for being interested in our theme. Here are our responses for your all queries:
- About mobile version: We all know that mobile platform is so important because many people using mobile phone everyday. That’s why we designed and coded mobile-specific version for this theme. You can see our demo on your smart device. It will be optimized for your clients to shop your products.
- About Sticky Menu on desktop: You can see example of Sticky menu in image description: https://images.smartaddons.com/themeforest/magento/sm-market/update-sep-2017/16_sticky_menu.gif .
Hope that our answer will meet your needs.
Best Regards!
Hi, I have checked your demo on my smartphone but the header is not sticky on your demo. I am interested to see what the mobile menu looks if I set it to be sticky… So, I am interested to see if on the mobile version, there is the option to have a sticky menu and wether it includes the shopping cart, the logo, search, and so on…
Dear sir,
On mobile, you can see the menu tab is sticky on the bottom of your site http://prntscr.com/nmr8pq . This is special design for smart device.
Thank you!
Thank you very much, didn’t see it. Best regards!
Dear sir,
Could you please give us screenshot to see how our theme look like on your smart device?
Thank you!
It looks exactly as in your screenshot. So, it’s ok. I just didn’t see it. Another question: is it possible to set up to display only one product per row in homepage, categories, search results, etc ? So that the image would be larger and so on?
Dear sir,
There is option for you to setup displaying 1 product per row in homepage… Then you need to resize your product image.
Best Regards!
What do you mean by resizing the product image? Is it done automatically or manually for each product? As we have hundreds of products so manually is out of the question 
Dear sir,
Sorry for late reply, We missed your comment. You only need to resize in code. We can help you this case FREE.
Thank you!
Do you have any plan to update the theme to utilize the full width space of higher resolution displays for example 1900px etc. Currently the maximum width is 1200 px and any remaining space is not utilized. I am trying to make it full width in my website http://www.boardgamesindia.com/ using my own css, but out of the box support will be nice.
Dear sir,
At the moment, we do not have any plan of updating resolution. However, you can submit ticket via this link: https://www.magentech.com/support/tickets . Our developers may help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
your quick setup not working with nginx server what should i do you provide me refund or help me to setup ?
Dear sir,
If your server meets all Magento’s system requirements, our theme will work well. So please check again your server or submit ticket via our support system so that our developers can check issues if you guarantee that your server is fine : https://www.magentech.com/support/tickets .
It is pity that installation is not included in price, so if you want us to install for you, you need to buy extra service from us: http://bit.ly/Installation-Theme
Thank you!
Dear Author, you really do not like criticism, and you are doing very little when it comes to customer support. I would like you to answer as to why was our review removed? was it because we gave it 1 star? The item is still broken for us, still buggy, with the same poor level of customer support and yet, the review was removed without you working with us to change our minds. Why was that? Please point out the terms that review violated so it needed removal.
Dear sir,
Your rating is misleading our potential customers and not valid to Envato rule. It ’s you who claim that you can not give us your server information. How can we check your problem and fix? If you are developer, you will understand!
Thank you!
Sorry, i disagree. the review was not breaking any envato rules, and you removed it anyway. it was reviewing this theme and the support you gave. I did not lie or refer to anything else. Please point out the EXACT places and what envato terms it broke. And as a developer, i understand that you should at least try to replicate the issue I am describing. Unless you can prove it broke the rules please reinstate the review.
Dear sir,
Many our existing customers use this theme with Manual Package without any problem. So again, we need your info to check. Your refuse just waste your time and we can not help you. Anyway, we do not have right to remove any rating. The rating is removed by Envato staff for persuasive reason.
Thank you!
So you are saying that we should remain forever on the initial version, or on a new update just install the manual package again? or maybe we should always get you to update the theme 3 times on a dev/stg/live websites.
what if I do not want to use your manual package and I would like to use the simple theme and be able to update it properly every time this is required?
We can not allow you access to a local server ( if you are developer you will understand – to use the same words). So logically you would need to replicate issue locally on your computer. but it’s clear you are not willing to do that. all you want is SSH details to a live server which will never happen. ( why don’t you give me your server SSH details so I can deploy and update theme?)
At this point, your help is no longer needed as we will NOT use this theme at all. it is way too buggy, with errors and does not follow Magento’s guidelines.
I am sure this comment will be removed pretty soon as the review…
Hi I am interested in your theme. Does your quick start package is fully compatible with Magento 2.3.1?
Dear sir,
Thank you so much for being interested in our theme. Our quickstart package í fully compatible with magento 2.3.1 . Now you can buy and build your site 
Best Regards!
just a bit of advice to future buyers. We purchased this theme but pretty soon found out it is very bad from multiple points of view which I can discuss with whomever wants to know. But the worst thing is, we could not update it, and no matter how many times we tried it, it broke. when that happened, seller sent us a link to a guide on how to update theme, which did not work at all. Their ONLY way to provide support was for us to provide SSH and FTP details to the site, which we can not under GDPR because we don’t know who they are. We also explained that this problem is not 1 server but also on another 3 totally separate and different local environments. We never once were asked for details of the servers, all support provided was “give us SSH”. They did offer FREE upgrade service, but that is not what we need or want. Imagine needing them for every update ( or maybe when deploying to a live env). In light of all that, we will NOT use this item and for certain will avoid ANY item from this seller.
You should think twice before buying.
