26722 comments found.
Hello,
Just wondering if the shopping cart here: https://bridge220.qodeinteractive.com/checkout/
CAn be re-styled as I cannot see the fields borders ?
Hello,
We are not quite sure on what exactly are you referring to? Could you, explain this further more? Maybe you want to make this borders more viisible https://www.screencast.com/t/Uip4dzeCxUn0 That could be doneQode
Yes this is correct, for all fields in the cart? like name/address etc.
Hi,
Yes, of course it could be set on desired way.
Best, Qode
Hi there,
I have purchased the theme, can you explain how I make the field backgrounds on the checkout page a different colour than white, at present the fields bg are white, the same colour as the page bg, so it is hard to see all the fields
Hello,
We located your ticket on our support forum and it is assigned to our agent who will respond to you asap.
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Hi, Qode! Quick questions… 1. How can you reduce the height size of the header on mobile devices? I see you have 50px on your landing page using the theme… Is it possible? 2. Do you recommend a performance plugin to reduce loading speed in general? If so, which one? Thanks as always 
Hello there,
1) Try to use this part of code with your desired hegiht value
@media only screen and (max-width: 1000px){
.logo_wrapper, .mobile_menu_button {
height: 150px!important;
}
}and paste it in Qode Options > General > Custom Code > Custom Css.
2) Here are some general tips for speeding up your website: 1. Consider optimizing your images with a tool like this one: www.jpegmini.com 2. You can also install a plugin for cache, like WP Fastest Cache or another one: https://wordpress.org/plugins/wp-fastest-cache/ https://wordpress.org/plugins/wp-super-cache/ https://wordpress.org/plugins/w3-total-cache/ Please note that you should activate the caching plugin after you’ve finished editing the website as it may cause your pages to appear as though they are not saving the latest edits. 3. Enable gzip compression on your server. You can read more about it here: http://www.feedthebot.com/pagespeed/enable-compression.html but it comes down to pasting this code to .htaccess file located in your folder: <ifModule mod_gzip.c>mod_gzip_on Yes mod_gzip_dechunk Yes mod_gzip_item_include file .(html?|txt|css|js|php|pl)$ mod_gzip_item_include handler ^cgi-script$ mod_gzip_item_include mime ^text/.* mod_gzip_item_include mime ^application/x-javascript.* mod_gzip_item_exclude mime ^image/.* mod_gzip_item_exclude rspheader ^Content-Encoding:.gzip. </ifModule> This step is often quite helpful. 4. Leverage browser caching, read more about it and how to apply it here: http://www.feedthebot.com/pagespeed/leverage-browser-caching.html This has also proven to be helpful. 5. Use at least PHP 5.6.x or greater in order to process PHP code faster. We hope this improves your website speed some.Best regards, Qode
Awesome, thanks for the tips! I tried the CSS code, but something else was pushing it too… on the responsive.min.css found .shopping_cart_inner & .side_menu_button with a 100px !important height, change it too and works great now. You should but and option to chenge this value, that would be great… Thanks again for the help and tips!
You are welcome. We are really glad to hear this was helpful.
Hello. I’m trying to set my columns to equal height. I’ve contacted WPBakery support, and they say it is a theme issue. Something to do with “vc_remove_param”. Does this make sense to you? How can I fix it in order to get the feature back again? Thanks.
Hello,
This feature is disabled in our theme using this vc_remove_param method. Anyhow, instead of that, we added our Qode Elements Holder element, where you could choose desired number of columns and all will have same height.
Best regards, Qode
I’m installing the most recent update as of 5/30/19 and the visualcomposer plugin is repeatedly failing. I should not have to pay for support for something that comes with the product that I paid for that should be working… help please!
This is the error I’m getting. I’m on managed wordpress with godaddy and can’t edit my file structure: – Destination folder already exists. /home/content/p3pnexwpnas08_data02/53/42638153/html/wp-content/plugins/js_composer/
Hello,
There is no need to pay support for this. This could happen when update is not performed well, or on some servers, when files cannot be overridden. Anyhow, all you should do is to go to wp-content/plugin and remove completely this folder js_composer. Then install/activate this plugin from dashboard just by following message about this plugin. That should be enough.
Best regards, Qode
Where do I find out what the latest updates are to the theme?
How to I speed up my page loading?
https://gtmetrix.com/reports/designsq.com/ztjggVbuThe GT Metrix indicates the theme’s Javascript is slow among other things.
Hello,
Here you could check our change log: http://bridge.qodeinteractive.com/change-log/ When it comes to page load time, as we could see for first response from server is waiting too long as you could see from this screenshot https://www.screencast.com/t/IP58sv09K and also there is big waiting for this emoji script https://www.screencast.com/t/wCn5Jhv58q5H We are not sure why this is happening on your website. It is best idea to contact your hosting provider to check this with them.Best, Qode
Hi since you have released 18 version I have had a lot of problems with pretty photo.js, it is impossible to save qode options (so i can’t see the logo, images and so on). I’m a little bit disappointed since until 18 version every update worked like a charm. thanks
Hello,
Thank you for writing in. We didn’t have complaints like that. Could you, please, send us some page to see which are exact issue you are facing off. Thanks
Qode
I have update to 18.1 version. I can’t save qode options (every time logo disappears and so I have to save qode options to see it again).
This is the pretty photo error (I can’t see some images) default.min.js?ver=5.2.1:3 Uncaught TypeError: $j(...).prettyPhoto is not a function at prettyPhoto (default.min.js?ver=5.2.1:3) at HTMLDocument.<anonymous> (default.min.js?ver=5.2.1:6) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at Function.ready (jquery.js?ver=1.12.4-wp:2) at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
The hamburger menu doesn’t work on mobile site. I used to have a child theme and neither that works anymore. I have deactivated all plugins (exept qode and wp backery) and the problem remains the same. thanks
Hello,
Please, try to go to Qode Options and just randomly hit “Save changes” button. If the issue persist, send us here your website link. Thanks
Best, Qode
I can save on logo tab, header tab, footer tab of Qode Options but not in the general one. All the problems are still there (no logon no images, pretty photo errors). this is the link to the site https://bit.ly/1PmvCu9 thanks
Hello,
We have just checked and it looks like prettyphoto as function is not recognized https://www.screencast.com/t/NTaZQ4dh Please, try first to deactivate all third party plugins you are using and then check this again. It looks like there is conflict. Let us know how it goes. Thanks
Qode
Hi I have again a lot of problems since version 18. At the moment I have this error TypeError: wp.media is undefined qode-tax-custom-fields.js:32:37 qode_tax_media_upload https://www.example.com/wp-content/themes/bridge/framework/admin/assets/js/qode-tax-custom-fields.js?ver=5.2.2:32 <anonima> https://www.example.com/wp-content/themes/bridge/framework/admin/assets/js/qode-tax-custom-fields.js?ver=5.2.2:3 jQuery 4 I disabled all plugins deactivated child theme (so bridge theme is active )and the problem is still there. The page in the backend is all white, and I can’t make any modifications.
thanks
Hi,
Please, send us here your website link so we could check it closer. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks Feel free to reach us here support@qodeinteractive.com and we will provide you with latest version of WPBakery page builder.
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And so again problems with bridge 18, now I get this error on console, and I can’t edit pages. TypeError: wp.media is undefined qode-tax-custom-fields.js:32:37. Wp and all plugins are updated. Here is the site https://bit.ly/2Z2xnsG thanks
Please, note that latest version of our theme is 18.2 and Bridge core plugin should be updated to 1.0.6 version.
So, if you are still getting any issue with these latest version, let us know. Thanks
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Hi I have updated but it doesn’t work. Thanks
Hi,
As we could see, you are still using old version of our theme and core plugin https://www.screencast.com/t/9pCvjRIabXP If you updated it, please, try just to clear the cache if you are using any plugin for this, so we could see the changes, and so you could try to test this again. Thanks
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hi Thanks for the reply.
Here is the code in my site. Yesterday I have disabled cache plugin.
<body class=”home page-template page-template-full_width page-template-full_width-php page page-id-15234 logged-in admin-bar no-customize-support bridge-core-1.0.6 qode-title-hidden qode-child-theme-ver-2019-05-30 qode-theme-ver-18.2 qode-theme-bridge qode_header_in_grid wpb-js-composer js-comp-ver-6.0.5 vc_responsive” itemscope itemtype=”http://schema.org/WebPage”>
I can’t edit pages (they are blank) since I get this error: TypeError: wp.media is undefined on qode-tax-custom-fields.js
thanks
We still see old version.
So, we could suggest to reach us via email again and to add your wp-admin access. Thanks
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Hi, I know my support is over, but I just had a chance to use this theme, can you help really quick? I am using the Interactive Agency (208) theme, and when I imported it, the testimonial section looks weird. See here: https://webmaniac.com.au/
Hello,
Please, try just to add this part of code:
@media screen and (min-width: 768px) {
.testimonials_c .testimonial_content {
margin-right: 30px;
}
}in Qode Options > General > Custom Code > Custom Css.
Best regards, Qode
Please create better documentation. It is almost impossible to recreate elements in the demos.
Hello,
Please, note that here is our Official manual http://bridge.qodeinteractive.com/ where you could also find links for video tutorials about Getting Started. You should watch demo import video and you’ll be able to get all pages from one demo website on your installation. Then, it is pretty easy to edit our content and add your own images/text instead. Additionally, for any further help, our support team is on your service at https://qode.ticksy.com/ Just open a ticket and include your wp-admin access and there and our agent will help you with any doubt you have using our theme.
Best, Qode
Heads up people. This theme has very pretty demos but good luck finding ANY info on how to use some of the features or recreate what you see in the demos.
button styles, link styles? All guess work.
Hello,
Please, note that here is our Official manual http://bridge.qodeinteractive.com/ where you could also find links for video tutorials about Getting Started. You should watch demo import video and you’ll be able to get all pages from one demo website on your installation. Then, it is pretty easy to edit our content and add your own images/text instead. Additionally, for any further help, our support team is on your service at https://qode.ticksy.com/ Just open a ticket and include your wp-admin access and there and our agent will help you with any doubt you have using our theme.
Best, Qode
Hi guys I have a problem with a menù, when the DOM is ready the menù appear with a padding, after scrolling a few it returns in the right position.
https://goblinviaggi.it/medio-oriente/giordania-classica/Hello,
Try just to add this part of code:
nav.main_menu.left {
left: 62px!important;
}in Custom Css.
Best, Qode
Hi there! after last update to get version 18.0 my website doesn’t work properly, some pages ok other not at all! ,if Bridge Core Plugin is not activated works good! please help me! thanks
Hello,
Please, explain what is the issue you are facing with? Just note that right procedure for doing update of Bridge is to: - first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Best regards, Qode
Hello, i did the update right i think. I have not child theme. The problem is that almost all the pages are so slow! no working well, i need to recharge the page to get into! thanks
please keep in mind that i’m not a computer-wordpress professional,
Hello,
Please, send us here your website link and we will check it closer. Thanks
Best, Qode
Thanks. We have checked your website but we are not sure what is not working well. We could see some errors in your console log that are related to listings, and it looks like Qode Listing plugin is not updated to latest version that is 2.0.2 And it looks like you’ve added some Custom Js that is causing some conflict https://www.screencast.com/t/garwOrF01 Please, explain the issue you are facing off further more and update all Qode plugins you are using to latest version so we could check again after. Thank you!
Best, Qode
resolved!
Hi Qode team!
What a wonderful theme
I know my support is over…. maybe you can help with a little CSS magic…
I have a little issue on my woocommerce product page in mobile version: the gallery does not display.
Note that i am using the shop demo 239 test site: http://prod7.lverbeeck.com/product/striped-swimsuit/
Thank you in advance!
Hello,
Thank you so much for your kind words. As we could see, you are using some third party plugins for shop. Anyhow, try to use this part of code:
.qode-product-with-gallery .caroufredsel_wrapper{
overflow: visible!important;;
}and paste it in Custom Css in order to see gallery on mobile.
Best regards. Qode
Hi Guys. Are you planing update for WP 5.2? thanks
Hello,
Our theme is fully compatible with latest WP version.
best, Qode
thanks
You are welcome!
Hio, there is no hover pointer when i hover links. I need the hand when I hover. Any ideas?
Hello,
In our stylesheet is added cursor: pointer for links. But, you could also try to add it manually in Qode Options > General > Custom Code > Custom Css:
a{
cursor: pointer;
}Qode
Hi. My comments section has gone missing. Settings -> Discussion -> Allow people to post comments on new articles is checked. Allow comments is enabled on pages. No comments section in either child them or main theme. Simply changing to a default theme (2019) show comments section and comments on those pages which have comments. Disable and delete all plugins except Core and problem persists. Disable Core and comments section is displayed. Enable Core they’re gone again. Any help on how to fix this?
Hello,
Everything is working fine with comments, we have just checked. Please, scroll down to Discussion section and check the Allow comments option: http://screencast.com/t/dMjVurgcaO and also: Scroll down to Qode Blog section -> Show Comments: Yes http://screencast.com/t/o1ZlQhuvd That should be all.Best regards, Qode
Well that’s great but are you looking at my site because it’s not working for me. I’ve done all this but it’s also not working on Posts. Sorry, but if the only thing loaded is your Core plugin and comments AREN’T showing then if I disable the Core plugin the comments reappear, I’m confused as to how it’s a problem with my settings. I changed nothing but disable the Core plugin and the comment on my posts reappear.
Plus I told you that switching to a default theme and the comments appear.
Hello,
Please, reach us here support@qodeinteractive.com and include your website URL with wp-admin access and we will check it closer. Thanks
Qode
Thank you. Will do.
You are welcome!
SSL Padlock won’t show due to Issue with Logo in BRIDGE.
Please view the link below for details:
https://www.whynopadlock.com/results/cd171621-f7a5-4ef9-a138-104193adbc48I have deleted and re-uploaded the image file as recommended in an old support thread by you but it makes no difference.
Regards Steven
Hello there Steven,
It is because you are still using our logo images. So, just go to Qode options > Logo and upload your own images in all fields and this will be resolved.
best, Qode
Please check my website at https://taxi-mates.com .. I am most certainly NOT using your images. Regards,
Steven
PS: Thanks for the fast response! Very grateful for that
Hi,
Yes, we already checked your website and we saw there are still some Bridge logos for white/dark… https://www.screencast.com/t/hEqy1mMm So, just make sure you’ve uploaded your own images in all logo image fields https://www.screencast.com/t/N2PCIMpT9Ri
Best, Qode
I see the BRIDGE logo is used by default if no logo image is uploaded in the 6 sections of QodeOptions>>Logo So I have uploaded the same image of my own for all 6 fields. I am still getting the failure as you can see at https://www.whynopadlock.com/results/c89205d7-5fac-46f8-818e-7559c3d1b5a8
Hello,
It shouldn’t happen. So, we need to suggest to check if you are using any caching system if cache is cleared?
Best, Qode
Yes. Cache is cleared. Besides, that would only stop padlock appearing on my local machine. Have you checked the https://www.whynopadlock.com link above??? This is NOT a local issue!
Hi,
We assumed it is caching on your server. Now, we checked and as we could see, you assigned your own images. But it looks like these images are uploaded before adding SSL, so now those image are server via http instead via https https://www.screencast.com/t/MY0e6hU6p Try, just to upload new image for logo now and then assign that new image to all logo fields.
Best, Qode
I want a normale menu (no hamburger menu) i use the https://bridge6.qodeinteractive.com. How can i switch
Hello,
In Qode Options > Header you are choosing desired header type https://www.screencast.com/t/2QXWVuhUPQ
Best, Qode
Hi,
Please, for any further assistance, open a ticket at https://qode.ticksy.com/ and our agent will assist you.
Qode
Hello my support has expire but I have one problem after update to Bridge 18.0.9. there is a mixed content problem. A logo is called via http. it is a logo with class popup and its called logo-urban.png. I have looked everywhere but cannot find where to change the logo. Can you help me?
Hello,
If you enable FullScreen Menu in Qode Options > Header then you’ll get this panel of options for this header type and there you’ll be able to upload your own logo image https://www.screencast.com/t/enWczLsYc
Best, Qode
that works on the top menu but I use the left menu and then the logo is still there > https://www.fullcirclestudio.nl/
As we could see, at the moment, there is just one error in console log for this image https://www.screencast.com/t/gbQphQwtGGD So, try just to upload again this image Full-Circle-Studio-Amsterdam-Pilates-Gyrotonic-Yoga.png and this will be resolved.
Best, Qode
Hi! I found some issues with Wordpress 5.2.1.. there’s any incompatibility with Bridge 18.0.9 ?? Post pages are not displaying properly :s. Here you can see: https://mediterraneanguitar.com/musica-per-a-aprendre-a-viure/ (I’ve deactivated all plugins to check and the problem continues..). All I need to know if there’s an incompatibility to come back to old version of wordpress until you update Bridge and visual composer as well. Thanks! 
Hi! I reply to myself haha. I’m using a child theme of Bridge and I forgot to update it too (in the major update). Now is fixed 
. Anyway.. I’ve noted that some custom code which I have on general settings (like hide the author name on posts) are not aplying on responsive mode.. (mobile devices) – but it worked OK on old versions of bridge – Some ideas? Thanks
Hello,
Thank you for this update. Glad to hear it was resolved. Can we ask you to explain further more about custom code you’ve added? Is it custom css? Maybe you could send us here page on what should be changed that and we will check the code that should be added. Thanks
Qode
Hi! Thanks for your reply! It’s a custom CSS, yes. For example, on a single post page, I set a custom CSS in order to hide the author name and print/like icons. You can check it on: https://mediterraneanguitar.com/toni-cotoli-gloria-aleza-y-eva-dinora-versionan-clasicos-del-rock-en-fusionart/
Here’s the simple code (It works perfect on desktop, but not in responsive, what I have no idea why):
.post_author { display: none !important; }
.icon_social_holder { display: none; }
By the way, I have some other lines of custom CSS in order to add margins or hide/display elements which are working on desktop but not on mobile. Any ideas could help! Thanks so much!
Another example, on the home page there’s a countdown module (https://mediterraneanguitar.com) and I set a custom CSS to hide the months parameter with:
.countdown-section:first-of-type { display:none !important; }
As you can see, It works perfect on desktop but when you resize the screen into a responsive mode, it comes back again ! So I don’t understand why, but that didn’t happen on old versions, that’s why I’m worried if there’s a bug or incompatibility with last version of wordpress :s.
Hello,
It is because this css is set in media query and it will be applied just for resolutions bigger then 1000px https://www.screencast.com/t/VZcONoL9IEj So, feel free to remove this media query that is set.
Best, Qode
Hi!!! OMG you’re right.. ! haha I had an unclosed bracket on a CSS class.. All I’ve been need to do is close it! haha Sorry! Thank you so much for the help!
Glad to hear this is resolved. Thank you for the update!
You are most welcome
