12774 comments found.
Hello ! Is there an option for enquiry form if the tour is not available for the specified dates ? Real Emergency, please help !
Our theme currently not support that function for now!
We are will consider to update to theme in next version!
I have a question about the content types Hotel, and the booking system. When I have selected a hotel, do I have to book through this theme or will I be redirected to the booking.com (affiliate) page?
Hello PimD1988,
Our theme support to make an booking engine that allow you can booking directly on site with your data about hotel.
You also can make an affiliate system from some system with the Classic layout:
You can read more about the Modern and Classic layout here:
http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/and how to setup a system for affiliate earning here:
http://guide.travelerwp.com/docs/theme-settings/api-system/travelpayout-whitelable/Hope this can help!
I downloaded the modern demo then realized a lot of items are actually missing.First of all: MISSING IMAGES: the demo dont come with images and you never mentioned it anywhere here. To me, you should clearly let your buyers know that the images are not included so they are aware of that issue.. because the images make the building process easier.
DESTINATION PAGE: a very important page such as DESTINATION is not included in the demo we are installing, despite being advertised in your demo. Why is that? The shortcode you provide in your very short guide renders an ugly page very different from what you have on the demo.
Can you explain or guide me on how to setup same DESTINATION page as in demo.
Hello,
In the demo package for the customer, we only use image placeholders for the license reason and speed of the import process.
We have created package contain destination page in the mixmap package for the customer. You can install this package to get the destination page.
Or you can refer our document to create the destination page for your site.
http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/other-pages/destination-page/Please try to do it then check again.
Thank you.
Hello, Acmap activity theme, error 500 on the theme admin pages: /wp-admin/customize.php /wp-admin/widgets.php… No problem if i active other theme like Twenty.
In my Apache logs: FastCGI: incomplete headers (0 bytes) received from server
Have you a solution please ?
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ so we can check this problem for you.
Thank you.
Hi, just purchased a new license.. I get problem when installing.. here the error msg.. The link you followed has expired. Please try again. I have changed the phone requestmants but still I get this error. Hoe to solve this?
Hello,
You need to check your server with the requirements for Traveler Theme in here:
http://guide.travelerwp.com/docs/licenses-and-support/faqs/requirements-for-traveler/#post-1671Please check to config your server and install theme again.
Thank you.
Hi, i have upgrated the limits like in your tutorial but still not working. My hosting requirements are like in your tutorial. How to solve this, can you help me?
Thank you
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ with your site information (site URL, admin account) then provide me this URL so we can check this problem for you in there.
Thank you.
Hi when I am changing the theme style in theme options from “classic” to “modern” the dashboard doesn’t open and It shows this error “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” please help
Hello,
Please create a ticket on our support system https://shinehelp.shinetheme.com/ with your site information and send for us this URL so we can check this issue for you.
Thank you.
Dear team, I set the partner post to be approved automaticaly but it’s set to draft. The free package allow 3 items to download but the partner can register an illimited items. I don’t know why Galery photos not display. these are some bug I found after updrade teh theme. Regards
Hello,
In this case, you need to check the membership package of this partner for the number of item can upload option. If the total items more than the value of this option, they can not publish new item.
Please create new ticket on our support system https://shinehelp.shinetheme.com/ with your site information so we can check this problem for you.
Dear Team,
Kindly assist how to update WP Bakery? Because I try from wordpress dashboard there is can not. Thanks.
Hello,
You can refer our document below to know how to update plugin Visual Composer in theme. http://guide.travelerwp.com/docs/installation/traveler-plugins/wpbakery-visual-composer/update-visual-composer/
Please try to do it and check again.
Thank you.
Hey Team.
I was try, but the plugin installed is v 6.0.1. and your the requirements (last update) is v 6.0.3. When I installed manually (by downloading from your link) is v 5.0.7. Kindly check and refer.
Thanks.
Hello,
You need to update theme to the newest version to get the lastest version of plugin Visual Composer.
Thank you.
When searching any rental lists, there showing up the main image of each room, and the name, address … And there are 4 information(No. people & No. bed & No. Bathroom & Square) under each of Rental room list.. Can I remove these 4 information? I would like them not to be shown.
Hello,
In this case, you can use css custom code below and paste them into “Theme Settings” -> “Style Options” -> Custom css>
.search-result-page.st-rental .item-service .amenities {
display: none;
}
Please try to do it then check again.
Thank you.
Hello Sir , i bought this theme for www.ekahx.com [Mix Services] ive posted Hotels and Now Theme is Not Working it is showing this http://prntscr.com/nw9q0w , how to get back the mix services home page like that one http://prntscr.com/nw9qdf.
Hello,
Please refer our document to know how to create homepage of Mixmap demo.
http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/mix-services-demo/home-page/Or you can create new ticket on our support system https://shinehelp.shinetheme.com/ with your site information so we can check this issue for you.
Thank you.
I’ve created the homepage but now i am unable to find anything via search box. How to fix that?
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ with your site information so we can check this issue for you.
Thank you.
I tried to upload the theme into Wordpress, but then I get to a white page that says “Request Timeout Server timeout waiting for the HTTP request from the client.” What does this mean and how can I solve this?
Hello,
Please check your server information with the requirements for Traveler theme then upload your theme again.
http://guide.travelerwp.com/docs/licenses-and-support/faqs/requirements-for-traveler/Please try to do it then check again.
Thank you.
Using the modern theme, API settings is missing, I can’t configure travelpayout
Hello,
Currently, theme does not yet support Affiliate system with modern layout version.
Please refer our document about the options have removed in the modern layout version. http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/the-options-have-removed-in-the-modern-layout/
Thank you.
I got the same message “The link you followed has expired. Please try again.” I need help uploading traveler. Thanks
Hello,
Please check your server information with the requirements for Traveler theme then upload your theme again.
http://guide.travelerwp.com/docs/licenses-and-support/faqs/requirements-for-traveler/ Please try to do it then check again.Thank you.
1.How can I create ajax search when I search for a hotel, I can search for destination and hotel room name. Searching for available items is time-consuming for customers, and some of their familiar hotels are also hard to find and reset. 2.Can I remove unnecessary fields when paying? eg postal code address etc. Please guide me how to remove and leave only the necessary fields.
Hello,
1. Currently, theme only support search by hotel or room name with classic layout version. Theme does not yet support this function in modern layout version.
2. In this case, you can use “ST Form Builder” feature in theme to customize the fields in the checkout page.
http://guide.travelerwp.com/docs/other-feature/form-buider-for-checkout/#post-1652Please try to do it then check again.
Thank you.
Your front image mentions integration with getyourguide and viator but I don’t see it?
Our theme help to make an system like getyourguide and viator. Not said integrated theme to our theme yet!
Hi, we need your help urgently. We have translated our site to SPANISH es_MX, using poEdit following your documentation. The big problem is that some of the strings are not on your traveler.po file, and we can’t translate several texts and we cant launch our website to start making sales. Please, please, expand your documentation, is not clear, also I saw on your forums few requests about the same and are not solved.
Now, how can I translate the rest of texts if those texts are not on the source file? Ej: https://snag.gy/iH5flm.jpg
Also more of text inside the forms are not available for translation too.
Please provide a solution, help us to start making sales. Thank you in advance.
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ so we can check for you.
Thank you.
Presales question : we can do better seo and convert the url for example :
https://remap.travelerwp.com/search-rental-full-map/?location_name=Los%20Angeles&location_id=7967to
https://remap.travelerwp.com/search-rental-full-map/Los-Angeles-7967And also title <title>Search Rental Full Map – Traveler</title> to this one :
<title>Search Rental Full Map in Los Angeles</title>
Etc…
Hello,
You can not change the URL in the search result page and page title by you want.
Thank you.
Hello, It’s very good this new update. I face a trouble. 1- When user ask for new password, he receive a mail that the new password is send but nothing in his mailbox. 2- After submit a plan, the partner get error page which means that ” this website has a problem”;
I would like to know how to resolve this
Hello,
Please create nre ticket on our support system https://shinehelp.shinetheme.com/ with your site information so we can check this problem for you.
Thank you.
Hello,
A pre-sale question:
- It’s possible to have only TOUR and ACTIVITY modules active and totally remove all others; car, hotels, flights and rental ?
Thank you
... also … it’s possible to have the payment option “pay on arrive”?
Yes, you can turn ON only Tour and Activity and turn OFF other services yet.
You can use submit form for make a booking and pay on arrive yet!
You can read more all payment methods our theme support here:
http://guide.travelerwp.com/docs/other-feature/payment-methods/Thank you
Hello, Thank you for updating to the modern template with multi service.But i notice that the Search Option is no longer available in the theme setting. How can i modify the text, the Advance tab, the form size, etc?
Thank you,
Hello,
By update, optimize for travel trending our theme we had changed something in our design and structure for the Modern layout.
In the Modern layout, there are no options for the customer can change the fields of the search form. We have used hard-code for this section for fit with UX/UI of travel site.
To modify the text on site, you can refer our document below to do it.
http://guide.travelerwp.com/docs/licenses-and-support/word-by-word-translation/#post-1382Thank you.
Ok understood. Can you please share at least the steps or code change to remove the Advance section from the search form if that is possible ? Thanks
Hello,
To change the fields in the search form with Modern layout version, you need to customize code in theme. In this case, you can hire a freelancer to customize it for you.
Thank you.
