26721 comments found.
Help! Latest updated has really slowed down load times, and some things are not loading at all. Server and waterfall both confirmed it was a theme issue. Please help!
Hello,
Please, send us here your website URL so we could check this closer. Thanks
best, Qode
citychurchcville.com
Hi again,
Thanks. The problem is here https://www.screencast.com/t/gRWji6qmns So, php dynamic script is loaded instead of static css file. Try just to go to Qode Options and randomly hit “Save changes” button in order to generate new static scripts. That should be enough. Please, let us know how it goes.
Best, Qode
Hi, Thanks for the help but that didnt seem to work. Its still wont load some pages and just gets the spinning square.
best, Qode
Hi, thanks again for the help. So the problem get better but still not loading
None of these issues arose before the last update. People are getting the endless spinning square
Hi again,
Only thing we could see right now is that image optimization still should be done https://www.screencast.com/t/QsfZXD5rP1q And also significant waiting is for facebook connect https://www.screencast.com/t/ZfD5CjHQnxv Try to check if there are enabled plugins that you are not using actually and to deactivate those. Also, it is important to resolve this issue https://www.screencast.com/t/ESQqWgRjxz4h Please, check here how to resolve it https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/Best, Qode
Hi there, Wonder do I still need to purchase licensed for wpBakery & slider revolution?
Hello,
No, these plugins came bundled within our theme. Here it is explained https://qode.ticksy.com/article/9426best, Qode
Hi, i have i iusse on my site ( https://www.centrocongressifiumicino.it ). As you can see, the logo doesn’t show good, but it’s cutted on the right. How can i fix it?
Hello,
We are not able to see logo image at all. And as we could see some errors are thrown in console log https://www.screencast.com/t/rvP7WWGrnjyx So, try first to deactivate all third party plugins, clear the cache and check this again. It looks like there is some conflict.Best, Qode
Hi, my website is out of order : Fatal error: Uncaught Error: Call to undefined function qode_get_content_class() ; Fatal error: Uncaught Error: Call to undefined function qode_get_content_class()—> All in bridge-child. Any ideas ?
Fatal error: Call to undefined function qode_header_parameters()
Hello,
Please, check this article where this major update is explained step by step including this name of functions changes.
Best, Qode
Which article ? Do you have the url please ?
Yes, sorry for that. This is link to the article:
https://qode.ticksy.com/article/14470Nice ! Bug is resolved. Thank you
Glad to hear this. You are welcome.
Hi, code video box doesnt work on my page www.curueñoxtrem.es. Background image and play button are ok but when you click play button doesnt show the video. How can i fix that?
Hello,
The issue is related to prettyphoto script – WPBakery plugin still uses older prettyphoto script and it overrides the script from our theme, which has been updated in the latest theme version. The temporary solution until WPBakery developers update specified script is to open functions.php file, find and rename ‘prettyphoto’ to something else, for example ‘bridgePrettyphoto’ on this line:
https://monosnap.com/file/yrvO1PuRgDAom2wJ3OzDuiucqxp8mBThis will force ( updated ) prettyphoto script from the theme to be used. Save modified file and upload it to server via FTP, or edit the functions.php file under Appearance -> Theme Editor.
We have contacted WPBakery developers regarding this, hopefully they will include updated script in one of the next plugin updates. Thank you for understanding.
Qode
Thx, it works
Glad to hear this. You are welcome!
Hi team,
I’m trying to buy this theme but while testing the contact form on city listing pages is not working. (https://imgur.com/a/yuMC5ns) “contact this business” button. I also did not get any query in my mail inbox. What seems to be an issue? Would be great if you could help me on this.
Regards, Harshad
Hello,
Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will gladly investigate and help you with this part.
best, Qode
hi, TO HAVE AN OVERVIEW ON THE MULTIPURPOSE WORDPRESS THEME, WOULD IT BE POSSIBLE TO TELL ME HOW I CAN DO TO HAVE A DASHBOARD WITH POSSIBILITY TO ACTIVATE ANOTHER DEMO, THANK YOU SO MUCH
Hello,
Thank you for writing in. If you are looking for theme for Multinetwork website, then we could answer you affirmative since Bridge could be used for Multinetwork. If there is any other question we are here.
Best, Qode
Your new update broke my site down, the check out section is completely messed up, please fix it!
Hello,
We have just checked your website and everything looks fine. Please, check this video https://www.screencast.com/t/4vfVrKrrrt54 We suppose this has been sorted out already. lease, confirm. Thanks
Qode
how do i deactivate the side area on the education demo?
Hello,
Just go to Qode Options > Header and for Side Area set No and save.
Best, Qode
Hi, your support site https://qode.ticksy.com/submit seems to be freezed…
Can you help me?
Hello,
We managed to find your tickets and those are assigned to our agent who is working on ti and will assist you asap.
Qode
Hello, I wish the web header does not change color. I wish to keep it always with a white background and the normal logo. Where do I make that configuration?
I do not want the header to be transparent.
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you there.
Best, Qode
I cannot find the shortcode for the info card. I have Version: 18.1 installed. I created a text box and then selected the Qode shortcut icon, correct?
Hi,
We have just checked and there is Info Card shortcode in latest update https://www.screencast.com/t/2TquqOpik1 Did you update Bridge Core plugin to latest version 1.0.5 too?
Best, Qode
Yes I am up to date except for the WPBakery Page Builder which I have twice deleted and reinstalled but I still have Version 6.0.2 installed.
https://imgur.com/hjTwdkh https://imgur.com/MtDc5hX https://imgur.com/lG1AYELHello,
Yes, because when latest update of Bridge was released, latest version of WPbakery was 6.0.2 and that version is included in our theme https://www.screencast.com/t/0CnVht9UvZ0L
Best, Qode
So if I am all up to date, why am I not seeing the Info card?
Hello,
We are not sure based on this, we need to check this closer. So, just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate and assist you there.
Qode
Well unfortunately I cannot because all 3 of my Bridge licenses are expired. This seems like something that should be taken care of regardless.
You could reach us here support@qodeinteractive.com with your site URL and wp-admin access and our agent will check this closer.
Qode
Hi! i’m showing with WPML in the header bottom right the languages. They show ok when i see the website in a computer, but i don’t see that widget in mobile version. Can you help me why? Are there any widget at header that shows into PC and mobile version?
Regards.
Hello,
Please, send us here your website URL so we could check this closer. Thanks
Best, Qode
Hi, i can’t do that because the website is on maintenance mode, and i can’t publish it till friday.
Can i send you a user to access by e-mail to see the problem?
Regards.
Hello,
You could reach our support team at https://qode.ticksy.com Just open private ticket and include your credentials there. Thanks
Best, Qode
Hi, i have extend my support, but your ticket system says that is not correct the Purchase Code, and i don’t know why.
Regards.
Hi, finally i can write the ticket, i wait for your answer.
Regards.
Hi,
We located your ticket and it is assigned to our agent who is working on it and will reply back to you asap.
Best, Qode
Hi, on the Theme Demo, https://bridge16.qodeinteractive.com/ you have a Icon for Search and Drop down cart in the top right of the page,
Is there anyway I can add a icon next to the other 2 icons or if you are able to tell me what page this code is in for this part?
Hello,
In Appearance > Widgets > Header Bottom Right you could add desired icons and those will be shown after menu items and before woocommerce dropdown cart.
Qode
hi, can you please provide the custom css for changing the rating color for the testimonials? I don’t want renew my support just for this, many thanks 
Hello,
Yes, please, just send us here your page link. Thanks
Qode
Hi, here the page with the testimonials: https://disappear.com.au/ thanks (it’s for a client)
Hello,
Thanks. Just use this part of code:
.testimonial_star_holder .icon_star{
color:red;
}with your desired color and paste it in Qode Options > General > Custom Code > Custom Css.
best, Qode
Thank you so much! it works perfectly – really appreciated
So glad to hear this. You are welcome.
Hello, I am interested in your theme, I would like to use the same template as this site: https://www.bordeauxsophrologue.com/ Can you give me the link to the demo for this one?
Hello,
Thank you for writing in. We are really not sure from which demo content this user started when was creating this page. Please, note that you are able to use any of included demo website or to mix elements between demo contents.
Best, Qode
Hello Bridge team,
Is it possible to have the link for the last Visual Composer version (6.0.3)?
Thanks in advance.
Hello,
Latest version will be included in next theme update. We first need to test it within our theme and check if there need to be some adjustments in our theme. Thanks for understanding.
Qode
After I updated to the new Bridge 18.1 version my header is just showing white. The menu still functions but is not showing and the logo and background header image area is just white.
I have tried: removing child theme, but no fix re-importing Qode settings, no fix reinstalling logo. but no fix hard refresh in different browser but no fix when i inspect the code everything seems to be there but I can’t get it to show up. I’m missing something. Thanks for any help.
saving changes in the Qode options panel but no fixChris
Hello,
Your ticket is assigned to our agent who is working on it and will reply back to you asap.
best, Qode
How do I change the sub-title of the pages?
Hello,
Under each page Qode Title > Subtitle you are able to define desired text for Subtitle https://www.screencast.com/t/9ipCjvURnBest, Qode
Hi! Seems Qode Video box doesn’t work with youtube videos since last update :s Something wrong? Here you can check: https://mediterraneanguitar.com/propuestas
Thanks so much!
Hello there,
We are aware about this and please note that issue is related to outdated prettyphoto script. The WPBakery plugin still uses an older version of the prettyphoto script and it overrides the script from our theme, which has been updated in the latest theme version. The temporary solution until WPBakery developers update the specified script is to open your functions.php file, find and rename ‘prettyphoto’ to something else, for example ‘bridgePrettyphoto’ on this line (should be line 285): https://www.screencast.com/t/VLzr3KT71LLx This will force the ( updated ) prettyphoto script from the theme to be used. Save the modified file and upload it to server via FTP, or edit the functions.php file under Appearance > Theme Editor. https://www.screencast.com/t/VZ1b8v9dPWe have contacted the WPBakery developers about this issue, and they will, hopefully, include an updated script in one of the upcoming updates. Thank you for your patience.
Kind regards,
Qode
Hi! wow, thanks so much! I’ll try to change the code as you explained and hope it works. Anyway, there’s a new version of WPBakery right now which guess will be updated on next Bridge update, maybe it comes with the problem fixed??
Thanks again!! 
Hello,
You are welcome.
Hope so We will check.
Thanks.
Best, Qode
Hi! Still not working on Bridge 18.2 update??
Hi,
WPbakery page builder still didn’t update this in their code, so we need to wait for their modification.
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oh 
OK! Anyway I could finally fixed it with the last code you give me, so now it’s working (forced). Thank you!!! Hope it will be full fixed on next update!
We hope so, too. Thank you for the update. Glad to hear you’ve managed to resolve this.
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