2684 comments found.
Hello Qode, is there a possibility to have a 6 column image gallery? Or a 6 column portfolio gallery. Your defaults allow max 5 columns. Thanks for your support!
Hello,
Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will gladly investigate and try to assist you with this part.
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Hello, Do you abandon this theme or not? the updates arrive with months late, I’m still waiting for woocommerce … You always announce an update next, but … nothing Thanks
Hello,
Of course not. We are working on all of our themes. We are also preparing new updates with compatibility for WooCommerce and other included plugins. We cannot provide you with precise date but it should be resolved soon.
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Hi, You say it every time, so still patience, always Thanks
You are welcome. We have just released Elision new update yesterday, and here you could check change log https://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990#item-description__update-history
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OK, many thanks
You’re welcome!
Hello, This is a pre-sale question. I watched several demos with the transparent header (both Elision and Bridge) and noticed that on the PCs they are displayed correctly, while on the smartphones a white or black background appears. It’s just a setting or it’s impossible to have a transparent header on mobile devices? Thank you and best regards, Massimo
Hello there,
Thank you for taking interest in our themes. Transparent header is not viable on mobile, but with some custom css coding it could be achieved.
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Thank you for your reply! Eventually could you provide me this css code?
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Hi, is it possible to add ratings (stars) to portfolio pages? I would like people to rate my portfolio items.
Hello,
There is no such an option 
Maybe you could try with some plugin for this purpose.
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Hello, is many time I use your theme with no problem, this is a great theme. Only a thing, today in a backup site to do some changes I tried to activate the page transiction to “Fade”, before was No animation, the problem is that if from a site page I return to homepage the Browser Tab title show the site URL instead of homepage title, If I see the code the title tag is empty like this ”<title></title>”, if I use page transition “No animation” this issue not occur. The theme is updated, PHP version 7.2 and no error in console. Here a screenshot: https://prnt.sc/o4fb7x
Thanks in advance.
Hello,
Glad to hear you like Elision. We are not sure why this happened on your side so we need to check this closer. Please, reach our support team at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you there.
Best, Qode
Another thing, in my site and in your demo here, facebook share not work anymore. Can we have a fix? Thanks
Hello,
We have just checked and fb share is working well. Please, just provide us here with your page link so we could check this closer. Thanks
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In my site and in your demo site happen this when press to facebook share button: https://prnt.sc/o7zl8l
I tried to use a share plugin and that error not occur.
Hello,
Please, note that n our demo website are not all latest versions of our theme and included plugins. It is why we could recommend you to reach our support team at https://qode.ticksy.com/ Just include your website URL with wp-admin access and our agent will gladly check this closer.
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Elision theme comes with an amazing new Qode functionality – choose main menu colors from slide to slide and from page to page. Combine it with dark/light header backgrounds to create beautiful contrasts between pages
When you say this, you mean we can have for example an image for one main menu, with 5 texts for 5 submenus ? And can we have a background color diferent for each menu ? Thank you
Hello there,
Thank you for taking interest in Elision. Do you have some screenshot or link of desired state you want to achieve so we could provide you with correct info if that could be achieved with Elision. Thanks
Best, Qode
Thank you for your work and your answer ! 
Hello,
Thank you. Yes, under each page you could have different menu background color.
best. Qode
And can I have an image for each main element of menu* ( like in the links above ? (* element of menu = “Elements” for example in your Demo, and the submenus with their pages on the right : submenus = infographics, interactive elements, etc.)
Thank you for your answer !
Hello,
You can assign custom widget area where you will add image for one column in wide menu, just like it is shown in your example. You are welcome!
Best, Qode
Yes !! Thank you !!
You are welcome!
Your support server is down but I can’t get your old tabs to work.
Hello,
We are using third party platform for our support and it is currently down, but we already reported it and we accepting it should be resolved asap. Please, try again to visit ticksy soon. Thank you for understanding.
Qode
Hi,
Please, note we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provide individual tips for improvement. The good server configuration is always necessary, plus proper image and content optimization, caching usage…in order to achieve best possible performance. Here are some hits for that, but to know that you can’t minimize files like js php and css php, because they are dynamically created because you are using WordPress and theme for it. 1) You can check how to optimize your website here: (in this part, minimization of those files will be mention) Usually fallowing changes and improvements helps: – Optimizing images – Reduce server response time – Leverage browser caching 2) Optimize your images with some tool. http://www.jpegmini.com/ 3) Also you can install some plugin for cache, like WP Super Cache: http://wordpress.org/plugins/wp-super-cache/ or W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/ 4) You can enable gzip compression on your server. You should paste this code to .htaccess file located in your folder: <ifModule mod_gzip.c> mod_gzip_on Yes mod_gzip_dechunk Yes mod_gzip_item_include file .(html?|txt|css|js|php|pl)$ mod_gzip_item_include handler ^cgi-script$ mod_gzip_item_include mime ^text/.* mod_gzip_item_include mime ^application/x-javascript.* mod_gzip_item_exclude mime ^image/.* mod_gzip_item_exclude rspheader ^Content-Encoding:.gzip. </ifModule>Best, Qode
Hello. I am experiencing an issue with the page header for this theme- that is, the menu and logo bar at the top of the page. It is appearing in front of page content (about 50px high). I am hiding the ‘title area’, and I am not showing any image or a slider in the title area. When I show the page, the topmost 50 pixels of main content is cut off behind the header menu. Can you help me with this, please?
Found the answer. I could paste the following CSS into the ‘Additional CSS’ field of the page customizer:
.content{ margin-top: 0px !important; }
Hello,
Glad to hear you find a way to fix this. Thank you for updating us.
Qode
Hi, All typos are in Italic since the last update of Wordpress. I was just waiting for your update, because Woocommerce and the page editor have been waiting for the update for a few months. In Global Option, I specified in ‘Normal’ on all typos, but that does not change anything. It is unfortunate that you leave this theme always late for updates. thank you for your comeback Regards
Hi,
Could you, please, send us here page link where font are shown italic, even that you’ve set normal. We need to check this closer. Thanks
Qode
Can I send you the link privately Many thanks
Hello,
We checked your link but we are not able to find any font in Italic. Do you have some screenshot?
Qode
Oh yes, I just checked in Chrome, everything is OK, but in Firefox, it’s in italic, here’s a screenshot on this link
https://www.dropbox.com/s/7ntoc5thydj40c3/Screenshot_2019-06-07-Accueil.jpg?dl=0 ThanksThanks. But we have just checked in Firefox, too and everything looks ok https://www.screencast.com/t/eojmZ2FX18Bn Try to clear the cache and also try to test this from another device. Thanks
Best, Qode
Ah, perfect, very good I will empty the cache again Many thanks
You are welcome!
When will you have an update? There is a lot modification with woocommerce, worpdress, etc. since march.
Hello,
Elision will work well with latest WordPress version. When it comes to WooCommerce, it is recommended to wait until we release next theme update with included compatibility. We cannot provide you with estimated time, but we are working on new updates. Thanks for understanding.
Qode
Is it possible to easily change the home page so I can include the blog articles with sidebar below the slider?
Hello,
Yes, you could create desired page layout, and then In Appearance > Reading to choose this page to be your homepage https://www.screencast.com/t/VZ1b8v9dP
Best regards, Qode
Hi. I have purchased the theme but I cannot install the demo content. Can you help me do this, please? I just want to get my site setup to run like your demo, and then I can edit from there
Hello,
Yes, please, check this article https://qode.ticksy.com/article/9420 and if you need further help just open private ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will assist you there.
Best, Qode
How do I enabled Visual Composer front end editor please I have a few Responsive layout issues that I want to edit using it?
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will help you with anything that could be done within our theme.
Qode
Hello, Can I upgrade woocommerce version 3.6.4 which has been requested for a while ?! Thanks
Hello,
Please, note it is not recommended to update WooCommerce before we release compatibility in our theme. Since this version requires some adjustments in our theme files, then please, wait until we release next theme version. Thank you
Qode
OK, I wait… Thanks
You are welcome.
I’m running into an issue after installing an SSL certificate. There are 2 images that are loading as insecure. This is the message I’m getting from the SSL test:
An image with an insecure url of “http://www.(domain-name-here).com/wp-content/themes/elision-new/css/img/social_share_purple.png”...
An image with an insecure url of “http://www.(domain-name-here).com/wp-content/themes/elision-new/img/logo.png”...
Neither of these images are in use but I’m not sure how to track down where they are being called so I can remove them. I also tried installing a plugin called “SSL Insecure Content Fixer” but it didn’t fix the issue.
Any help would be appreciated.
Hello,
This images is added as background in stylesheet.css script https://www.screencast.com/t/yhszFtHv So, you could replace this image with your own in this path: https://www.screencast.com/t/JvyevVid Then you should not have any https issue. Let us know how it goes.Best, Qode
Hi, Qode ! We recently started to use Elision to build our website and it looks like LayerSlider have an update ready. WooCommerce also tells me that some model files are outdated. Is there an update of the Elision theme planed soon ?
Hello,
We cannot provide you with date of next release. We could suggest to track our change log https://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990#item-description__update-history and when we add compatibility for new WooCommerce version, to update our theme first, and then this plugin. Thanks for understanding.
Qode
Thanks for your answer, Qode. I’ll keep an eye on the update history, even tho what’s interesting me is more the upcoming updates, and not the past ones.
Just so you know, as you are probably not constantly looking at plugin versions in your themes, the LayerSlider in the Elision theme is now two minor versions behind. (6.8.2->6.8.4). It’s a great plugin, and if it was on me I’d take a licence, but it’s not my decision to make, so having it updated would be great.
Anyway, have a nice day !
Just reach our support team at https://qode.ticksy.com/ and our agent will provide you with latest LayerSlider version.
Best, Qode
Thanks, Qode ! I’ll see to submit a ticket soon.
As a side note, it looks like WPBakery is also outdated, missing a major update. (5.7->6.0.1) Not as important for ma as LayerSlider I don’t really actively use it, so I’m less afraid to see things getting broken at the last second and about security if I update it later.
Thanks for the support, and have a nice day !
Hello,
We located your request #2013820 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Qode
I am trying to submit a support ticket for issues I am having with my site but your support page is down and not working.
Please fix your support site so I can submit my ticket.
Thanks Scott
Hello there Scott,
We located your ticket on our support forum and it is assigned to our agent who is working on it and will assist you asap.
Best, Qode
Great and thank you for the quick reply.
Scott
You are welcome!
Ever since the use of Qode Core, I’ve been having problems with my website displaying on mobile devices. I updated to the latest theme and have the Qode Core plugin activated, but I’m really having a hard time, because instead of my logo displaying, it’s the Elison core logo, and I have my logo uploaded obviously instead. I’m also having a problem with the Qode Sliders to display on mobile devices. I’ve been in talk with your support team with the last month but they haven’t been much help because they haven’t been able to replicate the issue, but I know there’s quite a few people who have replicated this issue. Please help and respond to my ticket, or having some others look at my website to fix the issue.
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Qode
The issue appears when I have my website without the www in the address bar. It appears fine with the www in the address bar. I’m just wondering why it’s completely different. Theoretically it should the same.
Hi,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Qode
Hello, I’ve had the theme for 3 days and have only problems. Can I return it and get my money back?
Hello,
It is your legitimate right to request a money back, however we would suggest getting in touch with our customer support, for any theme-related issue you might have – https://qode.ticksy.com
Qode
Hi, A new version for WooCommerce is available, version 3.5.8. Can we do it? thank you for your comeback
Hello,
Feel free to update WooCommerce to the latest version, it will work just fine with Elision.
Qode
OK, many thanks
You’re welcome.
Well no, everything is broken, on a column. thank you for your comeback
Hello,
This is due to the latest WooCommerce update, which broke our theme’s layout, unfortunately. We acknowledged the problem and already prepared an update, which will be released as soon as we test all possible situations. You’ll receive notification on your email to update your copy of Elision.
Thank you for your patience.
Qode
OK, in the meantime I gave my last backup. Many thanks
You’re welcome, all the best.
