8686 comments found.
I bought this then do the installation, import one single layout and import theme options, buts this option doesn´t appear in my menu for edit and custom my website, could you help me? Thank you!
Antother I try update change the color blue from home creative event to red and cannot, no update, continue blue, Thanks
Hi luia! Not sure to understand but if you import a single layout it’s not supposed this page will be automatically inserted in your main menu, you need to insert this in your main menu, ex: https://support.undsgn.com/hc/en-us/articles/360000876378
Unless you don’t have red errors in the System Status page ( https://support.undsgn.com/hc/articles/214000785 ) when you modify the Accent Color this should be updated in all your site, if you have an odd issue other users are not reporting we need to check your installation. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I have a global Custom Field added tot the portfolio items. The question is – can i order theme in alphabetical order based on this custom field using the post module?
And also – the search doesn’t return the content from the project details – it does not index the project fields and custom fields?
Hi Maxim1985! No, the order option is the ones you see when you open the module (unless customizations). No the native search of WordPress only inspects the part of the content, it’s a good point but I don’t know right now if it’s possible to make this working also for custom fields.
Hey guys, great theme. I understand the issue of render-blocking JS, and making the theme beautiful etc… I realize if I turn off most of the animation throughout the theme, I can still compile the JS and increase the Google Insights page load time…. one thing I cannot do is eliminate all the animation off the navbar. Can you help me in turning off that animation?
Hi chassiz! Not sure to understand the render-blocking JS point, there are just 2 small files that Uncode needs, this can result in a few points less in some page speed tools but if you need to speed up your installation you can follow this: https://support.undsgn.com/hc/articles/115004168269
What animation you refer exactly? Do you refer to the HIDE option (the menu go aways when you scroll and appears again when you scroll up)? In case is in the Navbar > Animations: https://support.undsgn.com/hc/en-us/articles/214001905
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I’ve installed the full demo. I’ve restructured & picked the pages that I want. How can I remove the rest of the pages (180 plus) from my menu structure? Thanks, Pa.
Hi pacork and sorry for delay during weekend! There is not a method to remove the unused pages (unless delte them with the bulk delete), our suggestion is to not import all the demos but selective pages if you need just some of them form the dedicated Import Single Layout (this way you can import just 1 page or the few pages you need): https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
i am using studiofolio and its starting to act up, guess because its old. Which of your themes should i replace it with?
Hello and thank you.
Yes, unfortunately Studiofolio is definitely affected by the passage of time. Uncode is our featured and best seller theme, so I recommend that of course. But, to clarify, the two themes are based on different frameworks, so Uncode isn’t the new version of Studiofolio, it is a different theme.
so any idea what this is about, would be nice to fix it Warning: set_time_limit(): Cannot set max execution time limit due to system policy in /customers/a/f/7/moment22.se/httpd.www/wordpress/wp-content/themes/studiofolio/lib/envato/index.php on line 908
Hi moment22, I think this is the old Envato library that was deprecated.
A little question. Currently I am using the page options ” slide control ” , with the ” post ” module it’s possible to adjust the height of the single block to 50 %. How can I do this with the ” gallery module ” and show all blocks nicely fitted into the screen ? Thanks. Curious about the next update
Hi fdecoene! If you are using the Posts module you can use the Metro mode with the Fluid Heights option ( https://undsgn.d.pr/dSp0zU ), ex: https://undsgn.d.pr/3pGAwf
How can I use the Media Gallery module with fluid height adjustment so it fits the screen ?
Hi fdecoene! We never promote this option not in the documentation, not in all our demos, this is available only for the Posts module, not for the Media Gallery module.
I know but I was trying to reach this option. thanks anyway
I’m sorry but it’s not something simple to hack.
No apologize needed , I have a temporary solution. thanks
Thank you for confirmation! 
Hi there. I am already running 2 websites with your theme. The best theme ever. Now just one question, because I want to buy two more licenses for other projects, is it not possible to have contact info (phone and mail) on top of the main menu like with many other themes? There seems to be such an option in themes settings, but – at least for me – it is not working. Thanks a lot in advance
Hi tomathen and thank you for appreciate Uncode!
Do you need to insert phone and email at the very top of the website or in the main menu? Fro example do you need in the very top menu like this demo (here there is a normal menu). Let us know so we can continue assist you: https://undsgn.com/uncode/homepages/shop-classic/
Hi there and thank you very much for the quick answer. I ment at the very top over the main menu. Thanks again for your input !!
Hi tomathen! Are you able to make this work or you need some guidance?
Hi again, to be honest the only option I see is theme options – generel – navbar – additionals – top line text. But whatever I add there is not showing up. Again many thanks for your help!!! Cheers
Hi, do you activated the Secondary Menu? You need to set a Secondary Menu, please follow: https://support.undsgn.com/hc/en-us/articles/213457169
Hi There, your theme looks awesome, might to check is your default builder using visual composer or wpbakery builder? thanks
Hi kally_chong and thank you for interest!
Actually Uncode is based on a custom backend version of WPBakery Page Builder, not the new VC but it’s really solid builder.
hello, I would like to reproduce in my site the menu present in the Classic agency demo. The home page must initially have the transparent menu with white links and then stycky menu with black links on a white background. I can’t reproduce it or maybe it doesn’t seem to work. Specifically, the head is a revolution slider.
Hi carlottagalletti! In our demo, we don’t use Slider Revolution, anyway please find here all the info on how to change the Skin with this plugin based on slides: https://support.undsgn.com/hc/en-us/articles/213457049#&gid=1&pid=2
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, when will you actualize the WordPress version in 5.2 ?
Hi mistermo! What you mean? Lot of users are actually using Uncode with WP 5.2.
i ask you because on software version the last compatibility is 5.1.x
Hi mistermo and thank you for notice, now updated!
ok thank you !
Thank you for note!
I cant add to cart emoticons, cart stays empty https://iveka.lt
Hi, not sure what you mean we test a product and it’s fine: https://undsgn.d.pr/J2p3zN
please paste emoticons like : ❤
It works for us: https://undsgn.d.pr/IIfRKe
Hello Undsgn Team,
I am using the splash demo screen with the background video and I am just trying to find out how to make sure the fullscreen video is using 100% of the screen. At the moment it’s like zoomed so I cannot see the full background video.
I tried this URL as an example: https://www.youtube.com/watch?v=XrDUTpeGW0A&t=33297s
Only a portion of the candle visible while if I look the youtube video fullscreen it’s perfect.
If you can please just guide me with this, it would be awesome as everything else was really easy to use and configure.
Will rate your theme 5 stars! <3
Thank you team!! :))
Hi jf! Not sure if you have some issue without a link to your site but it’s not possible to make a video fit 100% the width and height on responsive web design. Probably the video is 16:9 but any display it’s a bit different in size (also from a laptop to another), please find more info here: https://support.undsgn.com/hc/en-us/articles/213459809
This is not a limitation of Uncode, this is just a fact of ratio, proportion, and math.
Hi minddd! You don’t have this page as part of Demo Contents but you have the first section of the homepage that is basically the same: https://undsgn.d.pr/d7FWt7
Can I use the demos of the link above?
Hi minddd! No this is a website of a users but in few words he created the layouts with different sections of different demos you can install. When you install a demo you can copy, mix and modify sections of different pages thanks the Page Builder.
Can I use the demos of the link above?
Hi! No as shown in the page these are showcase websites: “These are great examples of brand-new websites created with the Uncode Creative Theme. We thank all the authors for giving us permission to show these amazing websites.”
Hi, I had an issue some months back, with the logo scrolling unintentionally, which you addressed in a ticket on the support site. You gave me a tweaked app.js file to solve the issue. I now wish to upgrade the theme to the latest version and want to know if the bug has been fixed in the latest update. I cannot tell you the ticket number regarding the case, as I no longer have support and can’t log in to my ticket account. Thanks,
Hi yogananda! If this was a fix and not a custom code you request it’s part of the update! Anyway, in case I found the ticket you refer and we have the code you need.
Please could you clarify. Is the bug fixed in the latest update or do I need to upload the tweaked app.js after the update ?
For what I see is fixed. The lead developer confirmed you the fix will be part of the update.
Thanks !
Hi there! I unpublished my site for a number of months and recently logged back into my account. After doing so, I noticed that all the content I’d built using the Uncode Visual Composer was changed to a code block instead. The Visual Composer still appears at the bottom of the edit page, but all my content remains in this new block of code. How do I revert whatever update/change caused this to happen so my content can be editable via the Visual Composer again? Many thanks for any advice.
Update: I was able to get it resolved!
Hi thecarefreeblackgirl and thank you for confirming! I think you found this: https://support.undsgn.com/hc/en-us/articles/360000284218
Hi there, My support has expired maybe you could be so kind and help me, I can’t find the product registration section in the system status… Thank you very much for your answers and hopefully solutions.
Hi Louvina! Not sure how looks your Product Registration page but if you have a recent version of Uncode it should be something like this: https://support.undsgn.com/hc/en-us/articles/360000718649
hello undsgn! Please let me know how to calculate Bigtext. Is this JS? I would like to control the huge font-size.
Hi no1knows! Yes the BigText is based on JS, it calculate the max available font size based on the column container width, so you cannot control the size but only the column width.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys,
Can you just please help me figure out why my featured image on blog posts went blurry, without me doing any changes with the theme options? All my plugins are updated, everything is up to date. You can see what i mean here -http://mirandavidak.com/2015/04/23/snoh/
Actually now i notice all the big screen size images on my site are blurry! What could be causing this, and how can i fix this back to normal?
Thanks!
Hi iblamemiranda! From what I see a native file of Uncode is not found on the server: https://undsgn.d.pr/YvgaWq
It seems this a migration and something still has the old URL: https://undsgn.d.pr/oIXkYU
PS: really nice design!
I really don’t know what that means! I don’t know what is the native file, all that happened with my site that i had a SSL Certificate for secure site until yesterday and it expired. My hosting provider removed the redirection from https to http and that is all. I did not touch anything theme related, plugin related, code related, so i really don’t know what is it that you just told me.
How can i fix it? And where do i fix it? If you see the Home page, all the images on there are blurry too, not just featured post images!
Thank you so much! Glad you like the design!
Hi! I think the video is self explanatory, you have a file that is not found. This is related to your CDN setup or that something went wrong when they updated the SSL. For example does it work if you disable the CDN? I’m pretty sure it works. Anyway to quick fix open the file “uncode/core/inc/main.php” about line 209 add this code: https://undsgn.d.pr/s6RfP4
I don’t know what CDN is? People why buy your theme are not developers, so we don’t know as much as you, who made the theme. Is there anyways you can explain that a little more to a non-expert such as yourself? What would CDN be?
Hi iblamemiranda! CDN is NOT something that is inside Uncode! I think you know what is a CDN since this is an extra service, probably at this point your host activated this for you someway. Sorry just a questions, before this does Uncode work properly? Yes it worked properly out of the box. Now someone changed settings and things are broken. We are explain where is the problem so you can confrontate with them, but we are not responsible to fix something someone broken. If you want to quick fix follow the suggestions above or ask them to disable the CDN.
You think i know what CDN is?? Why would i ask you what something is if i knew what that is?? I asked you to tell me what that means, i have never heard about anything called CDN in my life. How hard it is to type what that means? In order for me to call my hosting provider and ask them anything, i need to know what i’m asking them, but thanks so much for not being able to type one simple sentence when you can write all of that that doesn’t even matter. I did not called you responsible for my problem, i asked you for help clarifying what the problem might be, so that i can fix it. I did not ask you to fix it for me. So, again, thanks for not being able to write one sentence.
We seem to have helped you immediately and with all the details. Since you have a CDN service you cannot expect (and above all get angry) if we think you know what it is that, as mentioned is an additional service. Usually, those with CDN know what it is. Anyway you also have screenshots of what the problem is from the 1 message to fwd to the responsible.
Again, are you serious?? If you would actually read what i’m saying maybe you this communication would actually be called communicating. I have never heard about phrase – CDN – for the hundredth time, my hosting provider went into my site to fix the redirection to secure site that persistently kept going from http to https, even tho i cancelled the service! I told you they fixed the redirection. What they did to fix that I DO NOT KNOW. Redirection was fixed but then the images got blurry, WHICH IS WHY I CONTACTED YOU to figure out what the reason might be.
So instead of telling me – “your host providers possibly installed something called CDN on your site, call them to remove it” – literally takes you one sentence to write that, you keep arguing with me and accusing me i know what CDN means when i repeatedly told you i have never heard about it. I’m not a coder, i’m not a developer, and you guys keep talking to people like we are developers, using language we don’t understand, explaining things that are not explanation at all to someone that does not understand the programing lingo, and this happens all the time. Your theme is great, but honestly your attitude and your support sucks.
You write all these things, while not explaining anything at all.
Have a nice day.
In our first message, we told you what is the problem and we included a screenshot to the issue (pretty odd who worked on the site even doesn’t notice this since you just need to open the Chrome Developers tool to see the error).
I repeat, you cannot be stressed if we reference the term CDN, we see this extra service in your site and we just told you. Users that have a CDN know what this is since they pay money for this. Anyway, you cannot be stressed if we reference what we see and what we see it’s named CDN.
Thanks for appreciating Uncode bu you can’t say that our support is not good, maybe next time you would prefer to wait hours or days to get an answer like many authors do.
Talking to you is literally like running in circles. And you are being rude now too. I already explained to you what your problem is – you talk to people that BOUGHT your theme like we are developers, instead of explaining things like you explain to non-expert, so instead of taking a feedback from your clients, and maybe trying to improve the way you explain things – you keep repeating yourself, and yes that is not a good support. Just being quick is not a good support. People would rather wait for a day and get a sensible answer, and this happened to me few times with you guys, not just once. You just explain things like you would to your colleague, the developer and that’s not good support, we, your clients are not developers. We contact you to EXPLAIN things for us. And that is apparently a bother for you, explaining things to someone that knows less than you is not the most pleasant task, but you keep forgetting that is what real support is. Actually explaining. To a non-expert.
Your first response was a video of inspect element, i see you pointing to something with an arrow, but I HAVE NO CLUE what you’re showing me. Using words like native file, migration of something, CDN, all the things i don’t even know what they are, let alone where to find it. And AGAIN insulting me for the millionth of time with REPEATING AGAIN – “users that have CDN know what this is since they pay money for this” AGAIN AND AGAIN AND AGAIN you disrespect and disregard what i’m telling you – I have never payed anything for any CDN I DON’T EVEN KNOW WHAT THAT IS, if i have it, i’m not aware what it is or who installed it or what does it do. Now, do you understand this sentence? Its simple English really, not sure what part is difficult for you to understand.
All this messaging, all this nonsense, when all you had to do is say – “you have something called CDN on your hosting plan, this is messing your images, not sure why its there, but call your hosting providers to remove it.”
Done.
Maybe take some feedback and explain things better to your clients. If you scroll up there all the people that bought your theme asking you for help, literally no one understands what you’re telling them. I takes like 14 messages to get an answer we would actually understand.
Let’s recap. Your site worked fine until yesterday (so it’s not a problem of the theme). Then your SSL certificate expired and your host provider worked removed the redirection from https to http. Now you have the problem. So it’s supposed the problem happened here. Do you agree with this? We sent screenshots and descriptions of where the problem is and you cannot expect us to call things otherwise if their names are these. You have a technical problem, turn our report to those who supported you and they will understand what we say. Since there is no other way to call a CDN if not CDN (we don’t say that you paid for it but you have on your site and this is a fact, some hosts install a CDN for you as part of the service they offer). So we definitely don’t talk to users as if they were developers but if developers (host support agents) have caused technical problems we can only talk with technical terms and you should ask them to fix all the problems they caused since we even suggest with screenshots where the problem is.
