8634 comments found.
Awesome theme, is it possible to have 5 or 6 columns in the footer area
Hi anandmongol and thank you for interest! 
Yes it’s possible have both 5 or 6 columns.
Hello undsgn,
Some how the theme is not rendering images in any format other than SVGs, in the visual composer background image or single image block it does not render images in pngs or jpg but when I upload the same image converted into an svg the image gets render, when I inspect elements the image for the image which is not showing in the src it is showing as “unknown”. I have tried to switch from the child theme to the main theme it still have the same problem. Please advise on how to solve this problem. Thank you very much.
Regards,
And if i use background image in content block/ visual composer the image does not render be it in svgs or jpg and png. Also how can I edit a template in child theme? like I wanted to edit headers.php, in my child theme I created a folder “partials > headers.php” same structure as the parent but it does not seem to overwrite the parent theme files. Could you also please guide me how can I edit files with child theme
Thank you
Hi appysphere! We are sorry but if you have an odd issue ( obviously it seems a strange problem related to your installation ex: https://undsgn.com/uncode/showcase/ ) we need to debug what happen and it’s not possible to help in words. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you very much for the reply, you are right it is something with the setup, I reinstalled a new site and the image shows up. Thank you and how can I edit files on child theme if needed ?
Hello!
Since headers.php isn’t a template file, but a file containing the class unheader() you have to override it by copying the entire class (without the first line if (!class_exists('unheader')) { and the last one where the “if” is closed) and paste it into the file functions.php of your child theme. Then you can edit the parts you prefer.
Let me know, best
and have an google map api key that i am using with in the plugin the plugin support says the i am using more them one api key and that make an issue when i am tryin to locate any addres on the map ..
how can i disable the google map api from the utility theme .. ?
thanks lior.
plus how can i add hebrew font into the theme ?
Hi togethergroup! Did you fixed? We don’t see any alert from Google Maps and it seems you are also using hebrew font right now. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
sent you private mail .. have you received?
If you need support you need to open a ticket in the official Help Center (not send a private email), there is a dedicated Support Team: https://support.undsgn.com/hc/en-us
I’ve got a small question: Where can I set the size of the images that are used as thumbnails in the wpbakery post module? They’re always served way to big and the browser scales them down.
Hi supermex! Really not sure to understand this question without an example, if you are using a normal masonry layout it’s used the correct size needed for that layout. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
hello, i see some problem when i load the website for the first time with “media gallery” wp bakery, the problem is that the galleries are not showing. the website need refresh to show the images
Hi! Unfortunately we don’t have other similar reports and it’s really not possible to debug in words without check and access your site. Anyway don’t worry, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello. I would like to set creative-marketing as my homepage, however, is not listed using the “Import Single Layouts” option. Instead, I imported all demo layouts to create a replica of the Uncode demo site, but creative-marketing (and so many others in the demo site) are not listed in the “all pages” WordPress tab. Am I doing something wrong?
Hi shariomx! This layout is part of the last version of Uncode, you need to have at least Uncode 2.0.0 and it seems you have a previous version, you need first to update the theme to the last version: https://support.undsgn.com/hc/en-us/articles/214001205
Great, thank you for your fast answer. Updated and running!
Thank you for confirming!
Can you provide a CSS fix for placing the Page Title align left above the breadcrumbs?
Hi ravenmcm71! I’m sorry but I really don’t understand what you refer, the breadcrumb title is supposed to be on left, where you expect it?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! First of all: Great theme.
My question: Where can I find the settings for the white border in the Crative Template?
Greetings from Germany
https://ibb.co/GsVg3dYHi mumia0909 and thank you for appreciate Uncode!
This is the Body Frame in Theme Options > Layout: https://support.undsgn.com/hc/en-us/articles/213455389
Hi! How do I add phone number and email to team members? I would like the email to be clickable, but the Description field doesn’t allow for this.
Hi bly-oslo! You can add an email like this example: https://undsgn.com/uncode/features/team-members/
Please check: https://undsgn.d.pr/n3H27A
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello again. Please, is there a way to force the theme to show the secondary menu with css. I am using hamburger menu. It would be great. Thank you very much for your support
Hi imanguxara! It’s not easy to understand your setup or create a code for you without a link to your site. We need it to understand the options you have. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
we are working on wikicaceres.org (password: DiversusC). We would like to show secondary menu in this site. Thank you for you quick answer
Hi imanguxara! Please open a ticket with the Support Team as suggested so they can help you soon: https://support.undsgn.com/hc
Hi ivarer! This website is not created with Uncode theme, I think you asked the wrong support…
yes you are right. sorry.
Thank you for confirming!
Hi, I’ve tried to add Media carousel inside tabs and it doesn’t work. Only the first tab is working fine. Have you tried it yourself? thanks
Hi rezasamad! This is really heavy setup, try to follow this article: https://support.undsgn.com/hc/en-us/articles/360000381529
Hi guys, I’m using the theme on a website www.neilrosiak.com and the theme options keep getting erased making it completely uncustomisable..things like fonts and colours and so on are just getting wiped back to default. Please assist! Thanks!
Hi neilrosiak! The only possible reason is that you are not compliant with the Server Requirements and specifically with the Max Input Vars: https://support.undsgn.com/hc/en-us/articles/213459869
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello
Hope all is well,
I would like to please know if it is possible to have a different menus for different pages?
I want to create a multilingual site without a a WPML plugin. I do not want the plugin to translate the menu or content for me.
I need to create site to have 2 languages but they are not to be auto-translated. So by selecting Dutch or English at the landing, I would need to the menu items to be in Dutch and another menu and different links for English.
I look forward to your response.
Kind regards Nicholas
Hi sneakynicky and thank you for interest!
In any normal page, portfolio, product or post you can choose to have a specific menu: https://undsgn.d.pr/j8wM0H
yes, but can I have 2 different menus on the same website on different page?
Hi, sorry it’s not clear, can you please articulate different?
Hello there. I have two problems. First; I’m using tabs in the profiles section within the theme. but when I try to edit these tabs, I get a # error on the URL section. Secondly; my images don’t appear on the portfolio page. Note: I finished the final site after I finished the demo site, I set up with backups I received from there. demo site http://ivademo.xyz/medical-sections/ final site http://www.mediliv.com.tr/medical-sections/ I also couldn’t figure out where to write the theme’s purchase code.
Hi ivarer! I’m sorry but it’s not easy to understand you, actually we don’t see Uncode installed and the page is not found ( https://undsgn.d.pr/S7JEM7 ). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there – I wish to obtain a refund as this theme package is not what I was looking for.
Hi! If you want to ask for a refund you need to use the official Envato form for refund requests. It will be processed according the Envato refund terms: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Hi, I’ve recently activated the “search” option in the menu for the first time, but the “live search” from Dave’s live search plugin is not working. Any idea what the issue could be?
Hi! The live search is only an option of the Page Builder module, ex: https://undsgn.com/uncode/homepages/classic-help-center/
Oh I see… Is there any option to enable a live search through the menu’s “search”?
No sorry actually this is not a native options and you need to customise the codes.
Hello, Just a quick question – I added a custom Taxonomy to the product using the CPT UI plugin. Where should i register the featured image and thumbnail to make theme available. Thank you for your time.
Hi! I’m sorry but I don’t get you, this should be automatic from the plugin options, did you check them?
I’ve added a custom taxonomy to the woocommerce products but it has no featured media and thumbnail
Hello! If I have understood what you mean correctly, I’m sorry but I don’t know a way to add and use a featured media for custom taxonomies that doesn’t involve code customizations. Uncode provides this ability by adding some code: you can check in the files uncode/core/inc/admin.php (the function uncode_taxonomy_add_meta_field()) and uncode/woocommerce/taxonomy-product_cat.php (when it is printed on the frontend) and take inspiration from those.
If you need further support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
How do I change the ‘Social Sharing Buttons’ that are displayed at the top of images in the gallery – like this page (https://undsgn.com/uncode/homepages/portfolio-photos/). When you click and image to see it in gallery mode there are social media icons in top right. How can I edit what is displayed here? I cannot find the info in all of your documentation. Thanks!!!
Hi! Unfortunately this is a default from the lightbox plugin and there are not options to change the social sharing icons.
Hallo, gravityform shortcode doesn’t work in content block. Can you help me?
Hi carlottagalletti! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
