8686 comments found.
Hi! How do I add phone number and email to team members? I would like the email to be clickable, but the Description field doesn’t allow for this.
Hi bly-oslo! You can add an email like this example: https://undsgn.com/uncode/features/team-members/
Please check: https://undsgn.d.pr/n3H27A
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello again. Please, is there a way to force the theme to show the secondary menu with css. I am using hamburger menu. It would be great. Thank you very much for your support
Hi imanguxara! It’s not easy to understand your setup or create a code for you without a link to your site. We need it to understand the options you have. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
we are working on wikicaceres.org (password: DiversusC). We would like to show secondary menu in this site. Thank you for you quick answer
Hi imanguxara! Please open a ticket with the Support Team as suggested so they can help you soon: https://support.undsgn.com/hc
Hi ivarer! This website is not created with Uncode theme, I think you asked the wrong support…
yes you are right. sorry.
Thank you for confirming!
Hi, I’ve tried to add Media carousel inside tabs and it doesn’t work. Only the first tab is working fine. Have you tried it yourself? thanks
Hi rezasamad! This is really heavy setup, try to follow this article: https://support.undsgn.com/hc/en-us/articles/360000381529
Hi guys, I’m using the theme on a website www.neilrosiak.com and the theme options keep getting erased making it completely uncustomisable..things like fonts and colours and so on are just getting wiped back to default. Please assist! Thanks!
Hi neilrosiak! The only possible reason is that you are not compliant with the Server Requirements and specifically with the Max Input Vars: https://support.undsgn.com/hc/en-us/articles/213459869
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello
Hope all is well,
I would like to please know if it is possible to have a different menus for different pages?
I want to create a multilingual site without a a WPML plugin. I do not want the plugin to translate the menu or content for me.
I need to create site to have 2 languages but they are not to be auto-translated. So by selecting Dutch or English at the landing, I would need to the menu items to be in Dutch and another menu and different links for English.
I look forward to your response.
Kind regards Nicholas
Hi sneakynicky and thank you for interest! 
In any normal page, portfolio, product or post you can choose to have a specific menu: https://undsgn.d.pr/j8wM0H
yes, but can I have 2 different menus on the same website on different page?
Hi, sorry it’s not clear, can you please articulate different?
Hello there. I have two problems. First; I’m using tabs in the profiles section within the theme. but when I try to edit these tabs, I get a # error on the URL section. Secondly; my images don’t appear on the portfolio page. Note: I finished the final site after I finished the demo site, I set up with backups I received from there. demo site http://ivademo.xyz/medical-sections/ final site http://www.mediliv.com.tr/medical-sections/ I also couldn’t figure out where to write the theme’s purchase code.
Hi ivarer! I’m sorry but it’s not easy to understand you, actually we don’t see Uncode installed and the page is not found ( https://undsgn.d.pr/S7JEM7 ). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there – I wish to obtain a refund as this theme package is not what I was looking for.
Hi! If you want to ask for a refund you need to use the official Envato form for refund requests. It will be processed according the Envato refund terms: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Hi, I’ve recently activated the “search” option in the menu for the first time, but the “live search” from Dave’s live search plugin is not working. Any idea what the issue could be?
Hi! The live search is only an option of the Page Builder module, ex: https://undsgn.com/uncode/homepages/classic-help-center/
Oh I see… Is there any option to enable a live search through the menu’s “search”?
No sorry actually this is not a native options and you need to customise the codes.
Hello, Just a quick question – I added a custom Taxonomy to the product using the CPT UI plugin. Where should i register the featured image and thumbnail to make theme available. Thank you for your time.
Hi! I’m sorry but I don’t get you, this should be automatic from the plugin options, did you check them?
I’ve added a custom taxonomy to the woocommerce products but it has no featured media and thumbnail
Hello! If I have understood what you mean correctly, I’m sorry but I don’t know a way to add and use a featured media for custom taxonomies that doesn’t involve code customizations. Uncode provides this ability by adding some code: you can check in the files uncode/core/inc/admin.php (the function uncode_taxonomy_add_meta_field()) and uncode/woocommerce/taxonomy-product_cat.php (when it is printed on the frontend) and take inspiration from those.
If you need further support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
How do I change the ‘Social Sharing Buttons’ that are displayed at the top of images in the gallery – like this page (https://undsgn.com/uncode/homepages/portfolio-photos/). When you click and image to see it in gallery mode there are social media icons in top right. How can I edit what is displayed here? I cannot find the info in all of your documentation. Thanks!!!
Hi! Unfortunately this is a default from the lightbox plugin and there are not options to change the social sharing icons.
Hallo, gravityform shortcode doesn’t work in content block. Can you help me?
Hi carlottagalletti! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
Hello, How can I show the Description of category of product?
Hi dinhlt! Yes it’s possible with the Content Block and the Automatic Query method, this is an example: https://undsgn.com/uncode/product-category/woman/
Please refer to the doc: https://support.undsgn.com/hc/articles/213459529
Hello,
is it possible, that headers and another customisation options (like “content” for example) work in global settings only (in settings for theme options)?
What I mean is, that today I tryed to add “simple” header on my woocomerce “eshop” page (with featured image), but without succes… Nothing from customisation of “eshop” (products archives) page worked…
But if I made some changes for “products” in “theme options” all was working fine… For example I add for header custom “content block” and content of block showed on the place of the header of “products page”... I mean on page which is dynamiclly generated from woocommerce…
I dont know if is it error or just principle of the template… But if is it principle… How can I make simple header with featured image??
Again… Customisation of Menu, footer, header, content is not working for me, if I am trying to set up this options directly in the “shop” (products catalog) page!!??
Thank you!
On another (static) pages customisations are working OK for me!
Hi rattar! Sincerely it’s not easy to understand what you mean without an example or pages from your site to check, please understand. Actually we don’t have any open issue about this and you can fully control your archive/products page with the Theme Options. Please try to explain in other words with examples and links of what you need to active.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
Hello, thanks for your reply! This functionality is important for me, so I bought support and submitted ticket.
Hi rattar and thank you for confirming!
Has anybody else been having a really slow initial loading time when updating to the latest version? The 2.1 or whatever just came out? My site used to load within a second or two, now it can take 4-5 seconds. Anybody else having speed issues since the update?
Hi frodobagginman! No unfortunately we don’t have other reports similar reports and it’s not possible to help just in words. The last version just uses the new version of the Page Builder and the Wireframes plugin (both are backend only updates): https://support.undsgn.com/hc/en-us/articles/213454129
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
While trying to update I get: “An error occurred while updating Uncode: The Envato Purchase Code seems to be invalid. Please contact the author. (Error 23)”
Hi freudianslit! I think this is an old bug with version 2.0, can you please try to unregister, register again and test? Let us know how it goes.
Otherwise you can update with the Envato Market Plugin method listed here: https://support.undsgn.com/hc/articles/214001205
all good now
Hi freudianslit and thank you for confirmation! 
hello can a use last visual composer version ?
Hi OmegaPT! Did you activate the Role Manager proper settings? Please check step 5 of the installation procedure: https://support.undsgn.com/hc/en-us/articles/214000625
If this doesn’t help and you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I’m trying to create a media gallery like the the one on this page: https://undsgn.com/uncode/homepages/classic-start-up/
But the images aren’t flowing over to the side. These are current settings:
https://imgur.com/a/CdK0iH9Please advise,
Thanks in advance
Hi Racham! You need to use the Stage Padding option: https://undsgn.d.pr/Qixvqu
Otherwise this layout is also part of the new Wireframes plugin: https://undsgn.com/uncode/wireframes/
Hello! How to make second row with the second-level menu items at mega menu?
Hi DigitalMakers_ua! Not sure to understand, this is how to create the MegaMenu: https://support.undsgn.com/hc/en-us/articles/213457169
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Border does not appear with Column if Shadow or Radius is set. “Simple Setup” Border in Column does not store values.
This section disables Border, Error?
.uncell[class=”unshadow-”], .uncont[class=”unshadow-”], .uncell[class=”unradius-”], .uncont[class=”unradius-”] { border: 0 !important; }
https://www.ccre.cz/demo/Hi dusanvondra! Probably this is for a reason but I need to verify with developers and in case include the necessary fixed in an update, to quick fix you can apply a class to the column https://undsgn.d.pr/1HCax6 and insert this code https://undsgn.d.pr/DxoPen :
.with-border .uncell{
border: 3px solid red !Important;
}
